• Leads by example in the restaurants, ensuring engaging and memorable guest experiences. • Builds strong relationships with team members, treating each with respect and dignity. • Acts as a hands-on coach and mentor to General Managers and leadership teams. • Accurately forecasts sales and manages all prime cost categories, including food and labor. • Communicates effectively and transparently with executive leadership.

• Define and drive a multi-year P2P transformation strategy aligned with Macmillan's Finance and enterprise goals • Conduct a current-state assessment across all P2P functions and develop a roadmap for process standardization, automation, and technology modernization • Lead evaluation and potential implementation of a unified P2P platform (e.g., Coupa, SAP Ariba, Jaggaer, or equivalent) in close partnership with Technology leadership • Anticipate business needs and bring forward proactive insights, risks, and recommendations to senior leadership • Oversee the full P2P lifecycle: corporate sourcing and vendor management, purchase order processing, invoice management, T&E and corporate card programs, and payment execution • Establish clear policies, controls, and scalable processes that support growth and ensure compliance • Define and monitor KPIs across all P2P functions, measuring efficiency, accuracy, cycle time, and cost performance • Serve as the primary escalation point for P2P operational issues, vendor disputes, and policy exceptions • Lead, develop, and empower a team of managers and individual contributors across all P2P functions • Build accountability and ownership at every level of the team • Influence stakeholders across Finance, IT, HR, Legal, and the broader enterprise to drive solutions that scale • Act as a thought partner to the SVP, Finance Operations and CFO on P2P strategy and spend management • Invest in talent development and succession planning across the function • Define clear roles, responsibilities, and career pathways within P2P • Foster a culture of continuous improvement, accountability, and high performance

• Owns the strategy and execution for the Drug and Occupational Health functions within the company. • Responsible for managing and maximizing team utilization for drug and occupational health products with our customer base. • Act as a liaison for Third-Party Administrators, Laboratories, Internal Personnel, Clients, and Client Applicants. • Develop the company’s Drug and Occupational Health Services strategy to ensure alignment with business goals. • Collaborate with clients and/or internal teams to understand the program’s needs. • Service as a Subject Matter Expert (SME) for the team and engage with prospective customers, existing customers, partners and internal team members in that capacity. • Discover and implement new capabilities that yield competitive advantage. • Ensure adherence to State and Federal regulatory compliance in Drug and Occupational Health product screenings. • Monitor KPI’s to manage operational and vendor performance. • Present Drug and Occupational Health solutions and optimizations to clients, Executive Leadership, and board members as needed. • Create workflows and SOP’s for the department. • Manage performance and productivity for team members in the department including development of training materials, setting department expectations and ensuring team members are aligned with department standards and industry best practices. • Attend in person conferences and seminars relevant to the functions of the department.

• Develop and execute a North American National Accounts strategy aligned with YCENA growth objectives. • Identify and prioritize high-value target accounts and strategic growth verticals. • Build multi-year account penetration plans focused on profitable growth and market expansion. • Establish account segmentation strategy and annual growth plans by vertical. • Drive enterprise-level agreements, pricing frameworks, and fleet strategies. • Lead strategic account forecasting and opportunity pipeline management. • Establish executive-level relationships with key national customers. • Serve as primary escalation and relationship leader for strategic accounts. • Conduct regular executive business reviews with national customers. • Develop customer retention and loyalty strategies. • Monitor customer satisfaction, fleet utilization trends, competitive positioning, and future needs. • Ensure national account initiatives support and strengthen dealer relationships.