Clicksign

• Integration Development: Create and maintain data flows between SAP Business One and third-party systems (e-commerce, CRM, banks) via the Service Layer. • Business Modeling: Manipulate SAP objects (UOs, UDTs, UDFs) and ensure business rules are enforced through the API. • Performance Optimization: Configure and monitor calls to prevent server bottlenecks, using batching and efficient filtering techniques. • Documentation: Document endpoints and integration processes to facilitate future maintenance. • Support deployment and production operations in collaboration with infrastructure teams. • Identify opportunities for refactoring and continuous improvement. • Research and propose new technologies, tools, and approaches.

• Development and evolution of the core product using Ruby on Rails or Go to implement innovative features that add value to the solution. • Hands-on contributor. • Writing high-quality code and implementing AI solutions, ensuring quality through best practices, clean code, and integration of models that optimize our processes. • Technical leadership and mentorship of the team, supporting developer growth and promoting a culture of continuous learning. • Collaboration with cross-functional teams to define and evolve architecture, processes, and technical solutions. • Serving as a bridge between developers and Engineering Managers, ensuring technical alignment, efficient prioritization, and excellence in delivery.

• Conduct quantitative and qualitative market analyses, including emerging trends, competitors, customer behavior, and metrics such as adoption rates, churn, trial-to-paid conversion, and industry benchmarks (e.g., growth of the electronic signature subscription market). • Define the ICP (Ideal Customer Profile), map the customer journey, and identify friction points or opportunities to optimize retention and satisfaction. • Develop strategic positioning frameworks and value propositions, translating complex technical features (such as APIs and integrations) into tangible, measurable benefits. • Lead product launch planning and execution, coordinating timelines, resources, and success metrics to maximize impact. • Use data analysis tools to extract actionable insights and propose strategic adjustments aligned with business objectives. • Map direct and indirect competitors, analyzing pricing strategies, positioning, market gaps, and disruptive threats. • Collaborate with product, sales, and customer success teams to align on revenue, adoption, and expansion goals, fostering cross-functional synergies. • Act as the “voice of the customer” in product planning, prioritizing features based on feedback and usage data to drive innovation. • Conduct customer interviews and research to identify churn drivers, upsell opportunities, and qualitative insights that inform continuous improvements. • Manage internal product communications, including training, updates, and enablement materials for sales and support teams, ensuring message consistency. • Lead internal and external stakeholder management, aligning expectations, facilitating cross-functional meetings, and resolving conflicts.

• Agent Architecture: Develop and implement AI agents for day-to-day tasks such as candidate screening, automated onboarding, internal employee support, benefits management, and internal surveys. • Flow Orchestration: Design automated workflows across key HR tools, connecting platforms such as Slack, Airtable, Gupy, ADP, and other systems within the internal ecosystem. • Applied Generative AI: Create frameworks, prompts, and intelligent flows to assist the HR team in activities such as performance reviews, job descriptions, communications, and operational analyses. • Data Culture: Organize and structure people data to support more strategic decisions, tracking metrics, trends, and opportunities through People Analytics. • Mentoring and Spreading an AI-First Culture: Mentor and enable the HR team to use automations and artificial intelligence, promoting a culture focused on innovation, efficiency, continuous improvement, and data-driven decision making.

• Develop AI agents, assistants, bots and automations applied to Customer Success processes. • Support the mapping of AI use opportunities in routines such as onboarding, engagement, renewals, risk analysis, estimates/forecasting and decision support. • Work together with CS teams to enable practical, secure and business-aligned applications. • Build, maintain and evolve automations that support operational workflows and the scalability of the area. • Use n8n as the primary tool for maintaining, improving and expanding implemented AI solutions. • Use Python to extend existing solutions, develop new automations and create new AI applications. • Integrate solutions via APIs and automated flows, ensuring stability, traceability and alignment with business processes. • Perform maintenance, operational monitoring and continuous improvement of already implemented AI Agents. • Ensure the sustainment of production AIs by monitoring operation, stability, business alignment and opportunities for improvement. • Support balancing the roadmap between operations, enhancement of existing deliverables and development of new initiatives. • Participate in CS Ops rituals to understand operational pain points, gather requirements and support the construction of viable solutions. • Ensure governance best practices, data quality, traceability and documentation of the applied solutions.

• Implement and evolve security controls in cloud environments, ensuring adherence to best practices and industry standards. • Manage identity and access (IAM), including defining roles, policies, Service Control Policies (SCPs), and secure access controls. • Work with security posture tools (e.g., Config, Security Hub) for monitoring, detection, and remediation of risks. • Support hardening initiatives for cloud infrastructure and Kubernetes (RBAC, network policies, admission controllers). • Define and implement image governance (base images, vulnerability scanners, CVE policies). • Participate in audit and compliance processes, ensuring adherence to regulations and internal controls. • Collaborate on defining cloud architecture standards and guardrails with a security focus. • Work with the team on risk mitigation plans (WAR) and security incident response. • Support FinOps initiatives, balancing security and cost efficiency. • Automate security controls and processes using IaC and CI/CD pipelines.

• Estruturar e otimizar o site institucional e as páginas de conversão da Clicksign, garantindo performance técnica e experiência do usuário de alto nível. • Mapear e eliminar pontos de fricção em jornadas digitais, landing pages, fluxos e formulários. • Planejar, executar e monitorar testes A/B e multivariados, com foco em aumento de conversão e geração de leads qualificados. • Propor hipóteses de melhoria com base em dados qualitativos (ex: mapas de calor, gravações de sessão, testes de usabilidade) e quantitativos (analytics, funis de conversão, eventos e cliques). • Configurar e acompanhar tags, rastreamentos e eventos no Google Tag Manager (GTM), assegurando a correta mensuração de interações e resultados. • Trabalhar em parceria com os times de Marketing, Produto, Design e Tecnologia, desde o planejamento até a implementação de ajustes e experimentos. • Acompanhar e reportar métricas-chave de performance (CVR, bounce rate, tempo de permanência, CPA, etc.), gerando relatórios com aprendizados e recomendações. • Manter um pipeline contínuo de experimentos, priorizando hipóteses com base em impacto e esforço técnico. • Garantir que os fluxos de conversão e o site institucional estejam alinhados com os objetivos de negócio e a experiência do cliente.

• Gestão de programas e portfólio, que contribuirá diretamente para a visibilidade de progresso, prazos e custos de múltiplos projetos ágeis. • Orquestração de consultorias externas, em parceria com os times de Engenharia e Produto, garantindo que os parceiros cumpram o escopo e a qualidade técnica acordados. • Criação de métricas e artefatos de medição, com foco em transformar o progresso ágil em indicadores claros de performance e governança para a liderança.

• Creation and enhancement of features for Clicksign's core product. • Writing clean, efficient, and well-organized code, applying best practices. • Planning and executing unit and integration tests to ensure system stability. • Collaborating closely with other teams, promoting knowledge sharing and continuous improvement. • Continuous learning and applying new technologies and development methods.

• Act as a key link between business strategy and technical execution • Enable the team, ensure smooth delivery flow, and support people development • Translate business objectives into scalable engineering solutions • Create an environment where developers can thrive • Perform full functional management of the team (1:1s, leave management, career and performance) • Actively monitor team health (workload, burnout, morale) • Connect technical priorities with business strategy and OKRs • Sponsor structural initiatives such as stack modernization, automation, and observability • Define and track engineering metrics and processes (SLAs, SLOs, MTTR, Lead Time)