Clicksign

• Act as a bridge between CS, Data, RevOps, Support and Operations teams to ensure operational efficiency and provide strategic insights. • Develop and maintain dashboards, reports and analyses in HubSpot to guide Customer Success actions. • Write and manage advanced queries in SQL Server for extracting and analyzing customer data in the Amazon QuickSuite environment. • Develop and maintain automations in HubSpot, as well as CRM dashboards and reports. • Support the collection, processing and visualization of operational and revenue data. • Use management tools such as Jira and Confluence to document and track processes, workflows and requests. • Participate in agile ceremonies and collaborate on continuous improvement of CS operations.

• Reconcile and analyze the accounts receivable ledger, ensuring consistency between source systems (sales/billing) and the accounting records, which directly supports the reliability of the company’s financial information. • Calculate, reconcile and analyze other balance sheet and income statement (P&L) accounts, working in partnership with Finance, Controllership and other relevant teams. • Support monthly accounting close processes, focusing on continuous improvement of controls and reduction of discrepancies.

• **Desenvolvimento Interno & MVPs:** Projetar, construir e manter ferramentas internas, aplicações de apoio e MVPs focados em otimizar a experiência do parceiro (onboarding, enablement e gestão de carteira). • **Engenharia de Automações:** Criar, monitorar e evoluir fluxos automatizados complexos (usando n8n, Make ou similares) para registro de oportunidades, roteamento de leads, atribuição de deals e governança do canal. • **Arquitetura de Comissionamento:** Desenvolver e gerenciar a lógica técnica, motores de cálculo e automações para o processamento e acompanhamento de comissões de parceiros. • **Integrações de Sistemas:** Garantir que o stack de ferramentas de Parcerias converse perfeitamente com o CRM (HubSpot), sistemas internos e plataformas de dados via APIs REST e Webhooks. • **Playbooks & Governança:** Traduzir regras de negócio complexas em processos técnicos estruturados, documentando fluxos de dados e arquiteturas para garantir a manutenibilidade do ecossistema. • **Cultura de Experimentos:** Apoiar iniciativas de Growth, co-marketing e retenção de parceiros através da implementação técnica de experimentos multicanal e trackeamento de dados.

• Develop relationships within assigned accounts across all lines of business; • Contribute to customer success throughout the customer lifecycle by proactively engaging with Clicksign teams, identifying expansion opportunities and reducing churn risk; • Monitor and support customer satisfaction, engagement, retention and related metrics for the customer portfolio using available tools, proposing improvement actions when necessary; • Propose and implement continuous improvement initiatives to enhance product experience and adoption, collaborating with Clicksign Solutions and Product teams and sharing insights; • Follow up on and document customer requests through the official communication channels; • Maximize adoption of our solutions and services by presenting best practices and designing initiatives aimed at achieving the customer’s desired outcomes; • Manage performance for complex customers in their use of products and services, tracking customer success criteria and anticipating potential issues; • Prepare and present monitoring reports on key customer indicators when needed.

• Own the company’s Product Analytics platform (PostHog), ensuring its evolution, governance and adoption by teams. • Define, document and evolve the product tracking plan. • Define taxonomy, naming conventions and standards for product events. • Ensure the quality, consistency and reliability of behavioral data. • Collaborate with Product and Engineering to define and implement product events. • Validate implementations, identify inconsistencies and monitor corrections. • Monitor platform usage, event-related costs and optimization opportunities. • Perform analyses of user behavior, funnels, activation, retention, feature adoption and navigation journeys. • Build dashboards and analyses to support Product decisions. • Cross behavioral data with business metrics such as revenue, churn, plans, segments and platform usage. • Support PMs in defining success metrics and experimentation hypotheses. • Participate in the definition, monitoring and analysis of A/B tests and continuous user-experience improvement initiatives. • Serve as an internal reference for Product Analytics. • Support PMs, Designers and Engineering in adopting best practices for instrumentation and analysis. • Create documentation, standards and materials that raise the organization’s analytical maturity.

• Develop and evolve the core product using Python or Go to implement innovative features that add value to the solution. • Hands-on role. • Write high-quality code and implement AI solutions, ensuring quality through best practices, clean code, and integration of models that optimize our processes. • Support technical leadership, acting as a reference and promoting a culture of continuous learning within the team. • Collaborate with multidisciplinary teams to define and evolve architecture, processes, and technical solutions. • Serve as the team's technical reference, ensuring execution of technical guidelines, efficient prioritization, and excellence in deliveries.

• Support the initial screening of resumes within our recruitment platforms • Schedule interviews with candidates and hiring managers • Monitor the progress of selection processes and assist in organizing the stages • Update recruitment records and tracking controls • Support communication with candidates throughout the recruitment process • Contribute to the organization and improvement of recruitment processes • Support automation initiatives and the optimization of the team’s routines

• Análise e elaboração de contratos complexos diversos; • Suporte à negociação de contratos com clientes, fornecedores e parceiros; • Suporte consultivo aos clientes internos da Companhia; • Redação de textos, relatórios e pareceres jurídicos; • Suporte a operações de M&A; • Elaboração e análise de atos societários; • Coordenação de registros de atos societários na JUCESP e atualizações cadastrais com despachantes e escritórios externos; • Colaborar com o time em questões levadas para apreciação do departamento jurídico quando solicitado; • Participar de projetos estratégicos da área jurídica; • Apoio e acompanhamento das demandas de governança e relações com investidores.

• Define and communicate the vision for the Contract Intelligence Value Stream, building solutions that transform contract and document management into a source of efficiency, intelligence and security for Clicksign customers. • Inspire, align and empower multidisciplinary teams composed of Product Managers, Product Designers, Engineers and other disciplines, fostering autonomy, collaboration and a focus on results. • Identify the highest-impact opportunities for customers and the business, defining the most relevant problems to solve and ensuring alignment between strategy, execution and value delivery. • Promote a culture of continuous discovery, using data, customer research, market trends and new technologies to inform decisions and guide product evolution. • Lead initiatives that expand the value generated by contracts and documents throughout their lifecycle, exploring emerging technologies and AI capabilities to simplify processes, support decision-making and increase operational efficiency. • Ensure that the solutions developed meet the highest standards of security, control, traceability and compliance, strengthening customers' trust in critical business processes. • Create strategic context and communicate challenges clearly, enabling teams to have the autonomy to propose and build the best solutions. • Act as the primary spokesperson for the Value Stream strategy, connecting teams, leadership and stakeholders around shared objectives and a common vision of the future. • Make complex decisions related to product evolution, directing investments and prioritization based on impact to customers, the business and the company strategy. • Continuously improve product strategy and management processes, increasing organizational maturity and strengthening Clicksign's ability to innovate. • Serve as a mentor and coach to the Value Stream's leaders and specialists, contributing to people development and the building of high-performance teams.

• Planejar e acompanhar cronogramas, roadmaps e marcos do projeto, garantindo o cumprimento de prazos. • Construir e manter follow-ups executivos, consolidando status, principais entregas, riscos, dependências, trade-offs e oportunidades. • Acompanhar a visão financeira do projeto, apoiando o controle e monitoramento dos investimentos. • Identificar e acompanhar quick wins e iniciativas de alto impacto. • Facilitar cerimônias, remover impedimentos e conduzir discussões estratégicas e operacionais para garantir o avanço das entregas. • Atuar de forma próxima e colaborativa com times técnicos e áreas de negócio, promovendo alinhamento, engajamento e suporte à tomada de decisão. • Garantir a comunicação efetiva entre todas as partes envolvidas, assegurando transparência sobre o andamento das iniciativas e seus resultados.