• Administer and enhance Gainsight CS functionality; • Configure Rules Engine, Scorecards, CTAs, Playbooks, and Journey Orchestrator; • Implement improvements and automations in Customer Success processes; • Build integrations between Gainsight and other ecosystem tools; • Investigate and resolve platform-related incidents; • Collaborate with Customer Success, BI, Information Systems, and other teams to continuously evolve the solution; • Explore opportunities to apply AI in operational processes.

• Evolve and manage the Gainsight CS environment, including C360, Scorecards, Rules Engine, Journey Orchestrator, CTAs, and Playbooks; • Design and implement solutions for Customer Success, from requirements gathering to production delivery; • Build and maintain integrations between Gainsight, Salesforce, BigQuery, Segment, and other GTM ecosystem systems; • Develop automations using native platform capabilities and external integrators such as Zapier, as well as APIs and Webhooks; • Ensure the quality, consistency, and availability of data used in retention and expansion processes; • Collaborate with Customer Success, BI, Information Systems, Enablement teams and vendors to continuously evolve the solution; • Identify opportunities to apply AI in operational workflows to increase productivity while maintaining governance and security standards.

• Provide revenue cycle management and account management to OCHIN Billing Services (OBS) member clients. • Focus on maintaining, building, and servicing accounts and relationships. • Understand and communicate information regarding revenue cycle management and OCHIN key performance indicators. • Deliver efficient and effective accounts receivable services on behalf of member clients to optimize reimbursement outcomes. • Support OCHIN’s revenue cycle performance indicators to ensure the financial health of both clients and the organization. • Take ownership of project deliverables by tracking progress and monitoring team member responsibilities. • Maintain accountability for quality and timeliness of project outcomes. • Monitor and analyze billing trends to identify potential impacts on key performance indicators (KPIs).

• Revenue maximization efforts for the assigned properties through monitoring the segmentation mix, to ensure profitability and growth versus prior year and the competitive set • Recommend and coordinate pricing and positioning for hotels in conjunction with Island Hospitality Revenue Management standard operating procedure in partnership with brand requirements • Report out critical analysis on the effect of short and long range decisions affecting overall revenue goals • Providing Segment Strategies for Transient and Group business to include appropriate Revenue Management initiatives to achieve or surpass hotels' financial goals • Conducting Revenue Analysis and Inventory Management on scheduled strategy conference calls based on Island Hospitality standard operating procedures • Aiding the Hotels in reading Revenue Management reports and tools • Inputting Revenue Management criteria into Reservation systems