Change Grow Live

Role Description This is an exciting opportunity for a confident communications professional to make a difference to the staff and volunteers in our organisation across the UK. We're looking for an Internal Communications Officer to own, manage and develop the internal communications function within the charity. You'll be joining a fantastic team who are passionate and dedicated to delivering the best possible communications for our staff and volunteers. You’ll create and deliver communications plans for a wide range of projects, take ownership of our internal communications channels and work with colleagues to ensure our staff and volunteers are informed and engaged in organisational projects and activities. Location: The role is remotely based. However, occasional travel to Change Grow Live sites will be required. We welcome applicants that are located anywhere in the UK. Your base will be your nearest Change Grow Live office, and there may be opportunities to work from this location from time to time. Hours: Full Time, 37.5 per week. Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities - Support the delivery of the internal communications and engagement strategy, providing clear organisation wide messaging to staff and volunteers. - Create and develop communication plans and key messages to support the delivery of organisational priorities. - Manage and develop the organisation's internal communication channels, including email newsletters, an internal staff website and leadership broadcasts. - Coordinate content activity across all channels, to ensure staff and volunteers are informed and engaged in organisational projects and activities. - Enhance staff engagement and help drive cultural and behavioural change by telling the story of our people, our services and our charity. - Measure, track and evaluate internal communications activities, using evidence to build on and improve effectiveness. - Advise and work collaboratively with colleagues in the wider Communications team, Change Management team and other departments on how to influence workforce behaviour through high impact internal communications. - Share best practice, upskill and empower staff to improve how they communicate and engage. Qualifications - 3+ years' experience in a communications or marketing role. - Proven ability to develop and deliver impactful, creative communications plans. - Experience of managing communications channels including email campaigns and websites. - Excellent writing and editing skills with the ability to communicate complex information in an accessible, jargon free format. - Proficient IT skills especially in PowerPoint, Word and Excel. - Strong relationship management and interpersonal skills. Requirements - Excellent communicator, comfortable with presenting ideas. - Highly organised, with ability to plan, prioritise work and meet strict and competing deadlines. - Exceptional attention to detail and accuracy. - Enthusiastic and pro-active, able to take initiative and work autonomously. - Creative, innovative and passionate about communications. - A team player that enjoys collaborating with others. Desirable Criteria - Degree in a relevant subject. - Proven ability to support behavioural and cultural change programmes. - Proficient in the use of email marketing software (we currently use Mailchimp) and Microsoft Office 365 tools including SharePoint, Viva Engage, and Teams town hall events. - Experience of using analytics and evidence to inform strategies and planning. Salary Range CGL points 29 to 33 (£34,004.94 - £38,114.53) Interview Date 28/7/2026 Closing Date 15/7/2026 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Fiona Caslake | fiona.caslake@cgl.org.uk

Role Description Software Developer Location: UK flexible - office space available in major UK cities, but remote-ok. Occasional (~once per quarter) national travel to Leeds office for hackathons, team events etc. Hours: 37.5h/week Our technology: - Recording, monitoring and reviewing information about our clients, with their informed consent. - In-house web application acts as an electronic patient record, a case management system, a quality management system, and more. - Software deployed using Docker containers with ECS; much of it using infrastructure-as-code tools like Terraform and Pulumi. - Data stored in a serverless/autoscaling MySQL database. - Newer work often written in TypeScript, using NestJS and SvelteKit. - Use of various testing tools: end-to-end, integration, and unit testing. - Genuinely blame-free culture focusing on improving processes, not individual recrimination. We're looking for compassionate, bold, open-minded software developers to help us build this software. Your efforts will empower frontline professionals to carry out their life-saving work. Qualifications - Familiarity with SQL. - Strong knowledge of HTML and CSS beyond the basics. - Experience building applications using JavaScript in the browser. - Debugging and testing experience in any language. - Care about security and discuss approaches to make the software safe. - Enjoy diving into legacy code, documenting, improving, and testing it. - Curious, generalist thinker, willing to learn across various specialties. Requirements - Previous experience with Perl is not a strict requirement; training will be provided. - Ability to understand previous solutions and their shortcomings when rebuilding. Benefits - Salary Range: CGL points 36 to 42 (£39,891.91 - £46,683.60). - ILW / OLW / Fringe: N/A - Outside London Weighting Area. Company Description Change Grow Live are a health and social care charity supporting people in difficult situations, including those affected by drugs, mental health, and domestic violence. We are the largest charity of this type in the country, supporting tens of thousands of people in their journeys. Our services include: - Needle exchanges, both in-person and anonymous. - Screening for blood-borne viruses. - Drug testing for fentanyl, nitazene, and other harmful additives. - Prescribing safer alternatives to opioids to reduce harm from street drugs. - Working with local pharmacies to check people have picked up life-saving medication. - Case workers who specialize in helping children and young people. This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level. Closing Date: 7/7/2026 If you have any questions on this opportunity, please contact: Stephen Steele | stephen.steele@cgl.org.uk | 01273113239

Role Description Are you a passionate communications professional ready to lead, innovate, and make a real impact? We’re looking for a Senior Internal Communications Officer to shape how we engage, inspire, and connect our people. This is your opportunity to lead a talented team, influence senior leaders, and deliver high-impact communications that support life-changing services across the organisation. The role is primarily home-based, with occasional travel to Change Grow Live locations across the UK. We welcome applications from candidates based anywhere in the UK. In this key leadership role, you’ll drive the delivery of our internal communications and engagement strategy—ensuring every colleague and volunteer feels informed, connected, and empowered. - Lead and develop a team of three Internal Communications Officers - Own and manage the internal communications calendar and planning pipeline - Deliver major campaigns and high-profile communications projects - Partner with senior leaders to provide expert strategic advice - Continuously improve channels and content to increase engagement and impact - Monitor performance, identify risks, and drive innovative solutions - Champion our brand, tone of voice, and organisational values Qualifications - Experience in communications or marketing (4+ years) - Proven success delivering engaging campaigns and communications plans - Experience managing or supervising others - Strong project management skills and ability to manage multiple priorities - Excellent interpersonal and stakeholder management skills - Highly organised with exceptional attention to detail - A proactive, innovative mindset with a passion for continuous improvement Requirements - Experience with tools like Mailchimp, SharePoint, Viva Engage, or Teams live events - Knowledge of change communications or project management approaches - Ability to use data and insights to influence communications strategies Benefits - Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health. - We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles. - Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources. - Start with 25 days of annual leave plus bank holidays (pro rata), increasing to the maximum 30 days over five years of service. - Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day. - Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance. - Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Role Description We’re looking for an AWS Cloud Infrastructure Engineer to help support, improve, and evolve our cloud infrastructure and DevOps practices. You’ll work closely with developers, digital teams, and IT colleagues to ensure our systems are secure, scalable, resilient, and cost-effective. The role covers a broad mix of infrastructure engineering, automation, monitoring, troubleshooting, and platform improvement work. - Building, managing, and optimising AWS infrastructure - Supporting cloud reliability, scalability, security, and performance - Automating infrastructure using Infrastructure as Code and helping drive our transition towards a fully IaC-managed environment - Supporting DevOps workflows across development and production environments - Monitoring systems, troubleshooting issues, and supporting incident resolution - Improving backup, recovery, resilience, and high-availability approaches - Supporting infrastructure security and data protection requirements - Working with development teams to improve deployment and operational processes - Contributing to technical planning and continuous improvement initiatives - Helping improve observability, automation, and operational maturity across the platform Qualifications - Managing AWS environments and core services such as EC2, RDS, S3, IAM, and CloudWatch - Infrastructure as Code tools such as Terraform or CloudFormation - Cloud networking, monitoring, and security practices - Linux administration and scripting - Containers and container platforms such as Docker or ECS - CI/CD pipelines and deployment automation - Troubleshooting production infrastructure and supporting operational environments - Working within DevOps or Site Reliability Engineering environments - Experience with healthcare systems, sensitive/confidential data, or compliance-focused environments would be useful, but isn’t essential - AWS certifications are welcome, but practical experience and learning are valued just as highly Requirements - Strong fundamentals, curiosity, and a willingness to learn - Collaborative and enjoy supporting others - Care about building secure and reliable systems - Like understanding how systems fit together end-to-end - Enjoy improving and automating processes - Calm and methodical when solving problems - Balance pragmatism with long-term improvement - Comfortable saying “I don’t know, let me check” - Enjoy learning and working across a broad technical landscape Benefits - Flexible and remote-friendly working - Opportunities to learn and grow across cloud infrastructure and DevOps practices - A supportive and collaborative engineering culture - The chance to work on systems that directly support frontline healthcare and social care services - Meaningful technical work with real-world impact Additional Information In carrying out the role, the successful candidate will work flexibly across operational sites as required and contribute to maintaining safe systems of work and environments. The role holder will participate in training, appraisals, and continuous professional development, while keeping up to date with developments in cloud infrastructure, DevOps practices, and cybersecurity. Direct applications only; we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time): CGL points 42 to 46 (£46,683.60 - £51,101.95) Closing Date: 7/6/2026 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Stephen Steele | stephen.steele@cgl.org.uk | 01273 113239 This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.

Role Description Do you want to work for a caring organisation that believes in people? Do you want to make a difference? Would you like to work in an environment where you can use your experience and skills to achieve the best for people? Change Grow Live North Northamptonshire has an exciting new post and is looking for a Quality Lead to join our team. We are committed to improving the services we provide and therefore we are looking to recruit someone with the same ambition. The post holder will be integral to ensuring a high-quality service is delivered across all sites in North Northamptonshire. Working as part of the leadership team, the role includes: - Create and undertake regular and cyclical audits of all aspects of service delivery. - Collate areas of best practice, implement quality improvement plans, and evaluate impact. - Assist in observed practice, staff coaching, and designing and delivering training and workshop sessions. - Embed the CGL learning culture within the service by sharing learning from all incidents. - Implement actions to reduce the likelihood of re-occurrence. - Work closely with operational teams to support the learning process for the Northants Drug and Alcohol Related Death panel. - Track, provide, and monitor reports from the coroners office and other partners for Multi Disciplinary case reviews. - Provide feedback at meetings and disseminate learning. Qualifications - Experience in Social Care and the Drug & Alcohol sector, with strong knowledge of the recovery ethos. - Background in project development, change management, and use of quality management systems. - Skilled in root cause analysis for serious incident investigations. - Proficient in audits and service reviews to drive evaluation and improvement. - Experience working within regulated services, including knowledge of CQC regulations and Key Lines of Enquiry. - Confident delivering training to diverse groups using coaching and interactive methods. - Strong understanding of safeguarding procedures for children and vulnerable adults. - Proven ability to analyse and cross-reference data sources to inform conclusions and improvement priorities. - Experience in influencing stakeholders at all levels through clear, persuasive communication. - Able to evaluate the impact of change, lead teams through improvement processes, and promote CGL’s values through action. Requirements - Excellent communication skills, both written and verbal, across a range of stakeholders including service users, staff, and partners. - Able to work independently and under pressure, with well-developed organisational and time management abilities. - Demonstrates empathy, professionalism, and non-judgement in all interactions. - Committed to positive outcomes for service users and to equality, diversity, and inclusion. - Maintains professional boundaries and works effectively with external agencies. Benefits - Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health. - We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles. - Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources. - Start with 25 days of annual leave plus bank holidays (pro rata), increasing to the maximum 30 days over five years of service. - Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day. - Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance. - Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.

Role Description We have an exciting opportunity for a Foreign Nationals Outreach Worker who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs. The Outreach and Community Team work with service users with substance misuse, who are experiencing rough sleeping, or at risk of homelessness. We are looking for a compassionate, empathetic and proactive individual who can specialise with engaging EU Nationals to work with services and achieve positive outcomes for those they are supporting. The successful post holder will be able to communicate effectively with service users from Romania and at least 1 other EU member state (Czech, Slovakian, Lithuanian, Polish, Latvian, Hungarian). Responsibilities - Hold a caseload of EU Foreign Nationals who are experiencing rough sleeping and substance misuse issues. - Work in collaboration with internal teams to support service users to progress in their recovery. - Engage with Foreign Nationals who are rough sleeping, sex working by participating in street-based outreach sessions at various times of the day and night. - Act as the main coordinator providing comprehensive assessments and Drug and Alcohol support. - Provide screening, assessment, and recovery planning and onward referral. - Reduce drug and alcohol related harm to service users and the wider community. - Provide advocacy for access to partnership services. - Complete planned outreach projects with partner agencies to offer support to individuals who require assistance. - Support social (re)integration, enabling service users to lead meaningful and purposeful lives. - Work with the Police, the Home Office and anti-trafficking agencies when necessary to address issues relating to exploitation and trafficking. Qualifications - Strong understanding of substance misuse issues and experience of working within a similar field. - Ability to communicate effectively with service users from at least two EU member states (Czech, Slovakian, Lithuanian, Polish, Latvian, Hungarian, Romanian). - Proactive and able to work on own initiative with excellent time management and prioritising skills. - Knowledge of services available in various countries of origin. - Supportive team player with strong interpersonal skills. - Understanding of information governance processes and commitment to follow necessary safeguards. - Seek out learning opportunities to improve and broaden professional knowledge and skills. - Experience of working with people who have been trafficked or victims of modern-day slavery. Benefits - 25 days holiday (+ bank holidays) rising by 1 day for each year of service (capped at 30 days). - Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme. - Contributory pension scheme. - Several benefits including discounts for shopping, cinema, holidays, etc. - A friendly and supportive team. - Training, career development & progression opportunities. - Refer a friend scheme and receive vouchers if the candidate is successful.

Overview Locations: St Annes | Fleetwood | Preston We are seeking motivated and compassionate Telehealth Support Volunteers to support individuals on their recovery journey through digital support. Volunteers will help provide a safe, supportive, and welcoming virtual environment, offer encouragement, and assist people to stay engaged with their recovery and wellbeing. This is a rewarding opportunity to make a positive difference while gaining experience in telehealth and recovery support. Successful applicants will be required to attend training in June, which will equip volunteers with the skills and confidence needed to provide effective telehealth support. Responsibilities Volunteers contribute to Change Grow Live in a variety of ways. From Admin Volunteers to Service User Reps, from Peer Mentors to Healthcare Support Volunteers, from Independent Visitors to Community Mentors each volunteer brings a unique set of skills and talents. We are incredibly grateful for all that volunteers do to support our service users. If there isn’t a specific volunteering role listed for the service in your area, or have a skill you would like to donate to us you can use this listing to express your interest. Most of our volunteer opportunities don’t need any special qualifications. We’ll make sure you get all the training and support you need. All we ask is that you're kind, open-minded and passionate about supporting people. Everyone is welcome at Change Grow Live. As a volunteer you will be treated with respect and accepted for who you are. You don’t need to have personal experience of drug and alcohol recovery to get involved Closing Date 15/5/2026 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Mohammed Amad | mohammed.amad@cgl.org.uk | 07507857386 Please note that we require you to be 18 years of age or older to be considered for this volunteering role. This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Overview Learning & Organisational Development | National (Home-based with travel) We’re continuing to strengthen how we support learning across Change Grow Live, with a growing focus on accredited and regulated programmes. In this role, you’ll play a central part in delivering high-quality training that builds the skills, confidence and consistency of our staff and volunteers, helping ensure people accessing our services receive the best possible care. Responsibilities About the role This is a national, home-based role with regular travel to services. At its core, this is a facilitation role. You’ll lead the delivery of accredited and regulated learning programmes, creating engaging, inclusive learning experiences, and support the development of communities of practice to help people to develop and succeed. Alongside delivery, you’ll assess learners, provide structured feedback, and contribute to the ongoing improvement of programmes, ensuring learning remains relevant to practice and aligned with organisational priorities. What you’ll be doing - Delivering high-quality, engaging training (face-to-face and virtual) - Assessing learners through observation, evidence review and structured feedback - Supporting learners to build confidence and achieve recognised outcomes - Contributing to the development and improvement of accredited programmes - Maintaining accurate learner records and assessment documentation in line with awarding body and quality assurance requirements - Working with colleagues and services to ensure learning is relevant to practice - Using feedback and evaluation to continuously improve delivery What we’re looking for We’re looking for a confident and skilled facilitator who can bring accredited learning to life. You’ll bring: - Experience of accredited or regulated learning, including assessment practice; you’ll hold or are willing to work towards a recognised assessor qualification (e.g. Level 3 Certificate in Assessing Vocational Achievement) - Experience of working within drug and alcohol, health and social care, or closely related services - Strong experience of delivering engaging learning in different settings - The ability to support and motivate learners from diverse backgrounds - Strong organisation and the ability to manage multiple programmes - A collaborative approach and the ability to build credibility with services You’ll be approachable, inclusive and focused on making learning meaningful. What to expect - Home-based working with regular travel (including occasional overnight stays) - A supportive, national L&OD team - The opportunity to directly support workforce and volunteer development at scale This is a role where you can see the direct impact of your work, supporting people to develop their skills, progress into the workforce, and deliver high-quality care. Direct applications only we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary is subject to review in line with the 2025/26 pay award. Salary Range (pro rata if part time) CGL points 34 to 36 (£38,175.15 - £39,891.91) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 12/5/2026 Closing Date 4/5/2026 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Frances Coady | frances.coady@cgl.org.uk

Provide expert advice on data protection, manage inbound queries, support compliance activities, and draft information sharing arrangements to ensure effective information governance and risk management across the organization.

Title: Service Liaison Officer Location: Denotes All UK Locations, United Kingdom Department: Marketing Job Description: Overview Service Liaison Officer – Maternity cover This is an exciting opportunity to join a successful central team supporting an organisation committed to improving the lives of people across England and Scotland. Change Grow Live is a national health and social care charity that believes in people and supports tens of thousands each day to change direction, grow, and live life to its full potential. As a Service Liaison Officer (maternity cover), you will play a vital role in supporting this transformation, ensuring our services feel informed, connected, and supported. In this role, you will work closely with more than 120 services across the UK, building strong relationships and providing proactive, consistent communication. You will be a key contact for services seeking support and guidance, helping them navigate communications resources, gathering insights, supporting new service mobilisations, and coordinating updates to our design‑to‑print platform. You will also work closely with colleagues across the wider Communications Team and provide project support to our Service Communications Partners where required. Location: Remote working with travel to Brighton and London offices. Hours: Full Time 37.5 hours per week Full Time Salary: £30,134.90 - £34,214.21 (pro rata if part time) Contract Type: Fixed Term until the 11th of June 2027 Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours. Responsibilities About the Role: - Act as a central point of contact for services across the UK, building and maintaining strong professional relationships with services. - Respond to service requests submitted via our Request Form and other channels, scoping, filtering and coordinating viable tasks and project briefs via Microsoft Planner and Trello. - Support the Communications Team Leader with updates and improvements to the Connect Marketing design-to-print portal. - Proactively develop engagement with services, providing regular outbound communications to Marketing Champions and Service Managers where appropriate. - Project manage key elements of new service mobilisations. - Monitor stock levels and order service clothing, merchandise, and materials to the warehouse. - Attend regular team meetings and collaborate closely with colleagues across the Communications Team. - Provide administrative support to the Service Communications Partners on projects and service mobilisations. - Coordinate specific service campaigns, monitor and evaluate performance, feeding insights back to the Lead Communications Partner. - Uphold the quality and standards of the Change Grow Live identity, ensuring all communications align with audience insights, brand guidelines, tone of voice and organisational values. About you: - Have a strong understanding of excellent communication and planning principles, with a proactive and positive “can-do” attitude. - Be highly organised and able to work effectively in a remote environment, participating in regular meetings. - Possess strong attention to detail and the ability to prioritise work that delivers the greatest impact. - Have experience of engaging with a wide range of stakeholders. - Demonstrate excellent written and verbal communication skills, with a positive and professional tone. - Have experience of using via Microsoft Planner and Trello. - Remain responsive to incoming requests while staying focused on supporting long-term organisational priorities. - Balance local pressures and relationships while maintaining consistency with national standards and brand guidelines. - Be a proactive self-starter, a strong team player, and able to work independently and remotely. Be committed to continuous improvement and personal development, including participation in training. What we will give to you: - 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days” (allocated pro rata / based on full time hours) - Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme - Contributory pension scheme - Several benefits incl. discounts for shopping, cinema, holidays, etc. - A friendly and supportive team - Training, career development & progression opportunities - Generous Refer-a-Friend Scheme Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role. Direct applications only — we will not be engaging agencies for this vacancy. Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible. Salary Range (pro rata if part time) CGL points 26 to 30 (£30,134.90 - £34,214.20) ILW / OLW /Fringe N/A - Outside London Weighting Area Interview Date 27/4/2026 If you have any questions on this opportunity that you would like to talk through please contact us using the below details: Charlie Price | charlie.price@cgl.org.uk