Role Description Do you want to work for a caring organisation that believes in people? Do you want to make a difference? Would you like to work in an environment where you can use your experience and skills to achieve the best for people? Change Grow Live North Northamptonshire has an exciting new post and is looking for a Quality Lead to join our team. We are committed to improving the services we provide and therefore we are looking to recruit someone with the same ambition. The post holder will be integral to ensuring a high-quality service is delivered across all sites in North Northamptonshire. Working as part of the leadership team, the role includes: - Create and undertake regular and cyclical audits of all aspects of service delivery. - Collate areas of best practice, implement quality improvement plans, and evaluate impact. - Assist in observed practice, staff coaching, and designing and delivering training and workshop sessions. - Embed the CGL learning culture within the service by sharing learning from all incidents. - Implement actions to reduce the likelihood of re-occurrence. - Work closely with operational teams to support the learning process for the Northants Drug and Alcohol Related Death panel. - Track, provide, and monitor reports from the coroners office and other partners for Multi Disciplinary case reviews. - Provide feedback at meetings and disseminate learning. Qualifications - Experience in Social Care and the Drug & Alcohol sector, with strong knowledge of the recovery ethos. - Background in project development, change management, and use of quality management systems. - Skilled in root cause analysis for serious incident investigations. - Proficient in audits and service reviews to drive evaluation and improvement. - Experience working within regulated services, including knowledge of CQC regulations and Key Lines of Enquiry. - Confident delivering training to diverse groups using coaching and interactive methods. - Strong understanding of safeguarding procedures for children and vulnerable adults. - Proven ability to analyse and cross-reference data sources to inform conclusions and improvement priorities. - Experience in influencing stakeholders at all levels through clear, persuasive communication. - Able to evaluate the impact of change, lead teams through improvement processes, and promote CGL’s values through action. Requirements - Excellent communication skills, both written and verbal, across a range of stakeholders including service users, staff, and partners. - Able to work independently and under pressure, with well-developed organisational and time management abilities. - Demonstrates empathy, professionalism, and non-judgement in all interactions. - Committed to positive outcomes for service users and to equality, diversity, and inclusion. - Maintains professional boundaries and works effectively with external agencies. Benefits - Enjoy a dedicated weekly Wellness Hour, access to our Wellness Hub, and a comprehensive Employee Assistance Programme to support your mental and emotional health. - We’re committed to your development, with extensive training, funded learning, and pathways into senior or specialist roles. - Benefit from transparent pay, a contributory pension scheme, and additional support through our wellbeing resources. - Start with 25 days of annual leave plus bank holidays (pro rata), increasing to the maximum 30 days over five years of service. - Join a supportive, values-led team where you’ll feel encouraged and valued from your very first day. - Where possible, we’re open to discussing working patterns that help you maintain a healthy work–life balance. - Enjoy discounts on shopping, cinema trips, holidays and more, along with our Refer a Friend scheme.