Castlemain

• Gérer le processus de recrutement pour les postes au sein de l’entreprise • Développer des stratégies de recherche pour atteindre des candidates diversifiées • Créer des connexions avec les candidates par des réseaux communautaires • Collaborer avec les gestionnaires pour l'évaluation des candidates

• Lead the development and evaluation of wellness strategies and programs integrating Indigenous teachings, trauma-informed practices, and evidence-based approaches • Design, facilitate, and continuously improve wellness, creative, and peer-connection activities rooted in Indigenous cultural practices • Provide one-on-one support and regular check-ins to Claims Helpers and team members, support Elders in Sharing Circles • Build and maintain meaningful relationships with Elders and Knowledge Keepers • Oversee wellness resources, documentation, and outcome reporting while modeling emotional intelligence, resilience, and wellness

• Support the management and reconciliation of company credit card transactions and other corporate travel-related accounts • Review and approve expense reports through SAP Concur • Answer questions and support team members with travel expenses and SAP Concur • Order supplies for traveling team members and track supply levels • Support development of travel itineraries based on travel arrangements booked by the Travel team • Provide additional administrative and operational support as required

• Administer HubSpot (forms, consent and subscription types, contacts and segmentation, workflows, automation, reporting dashboards) • Implement platform updates and enhancements without custom coding, translate business requirements into configuration (properties, workflows, permissions), and document configurations, decisions and change logs in a clear, repeatable format • Support compliance with regulatory and internal frameworks (PIPEDA, SOC readiness, WCAG 2.1 AA), maintain data integrity, naming conventions and configuration standards, and support governance processes including roadmaps, change requests, testing protocols and release checklists • Participate in QA for new pages, forms, workflows and releases; maintain dashboards in HubSpot, SharePoint or similar tools; support performance tracking and reporting with trend and exception analysis; and identify and recommend optimization opportunities across experience streams • Provide internal training, guides and documentation on platform features and standard tasks, and support troubleshooting and issue resolution across CMS, CRM and related tools, escalating when needed

• Lead employee relations matters: performance concerns and progressive discipline • Provide trauma-informed coaching to leaders • Act as a trusted resource for employees navigating workplace concerns • Provide employment law guidance and support leaders across the employee lifecycle

• Design and facilitate culturally grounded wellness initiatives, including workshops, sharing circles, and healing-centered supports • Provide guidance and support on complex wellness situations using trauma-informed and culturally safe approaches • Collaborate with leadership and cross-functional teams to integrate wellness practices across programs and organizational operations • Build and maintain culturally safe environments that support employee well-being and address systemic barriers • Engage with employees to identify wellness needs and translate feedback into actionable supports and programming • Monitor and evaluate wellness initiatives using culturally appropriate and community-informed approaches • Work collaboratively with Elders, Knowledge Keepers, and internal stakeholders to strengthen wellness programming • Support organizational learning through training, coaching, and wellness-focused leadership guidance

• Support Class Members in person with information, resources and Claim Form support in a way that feels trauma-informed and culturally safe • Develop relationships with local and surrounding communities, organizations, and community members • Assist claimants in completing claim forms, connecting them with existing mental health, legal, and cultural support services • Participate in training sessions, including e-courses, de-briefings, and self-directed learning classes • Carry out work in a safe manner, following established health and safety protocols, training and instructions • Contribute to a positive safety culture by raising safety concerns and sharing knowledge about risks and solutions

• Provide in-person support to Class Members with information, resources, and assistance completing their claims forms • Build and maintain relationships with local communities • Assist claimants in filling out their claims forms • Participate in training sessions and self-directed learning • Carry out work in accordance with established health and safety protocols

• Support Claimant Support Program teams by developing trauma-informed, culturally safe, plain-language communications for class members and communities • Assist with issue management and community information sessions • Analyze trends and feedback across media, social channels, call centres, webinars, and community engagement, preparing insight summaries and recommending improvements to strengthen claimant communications and reduce barriers • Develop and adapt trauma-informed, culturally safe claimant-facing materials, including FAQs, fact sheets, web and social content, email templates, scripts, presentations, and event-specific communications aligned with approved messaging • Support issues management and community engagement efforts, advising leadership on on-the-ground insights, executing response strategies, planning communications for events and sessions, and applying a strong commitment to reconciliation and respect for Indigenous communities and equity-deserving groups

• Provide in-person support to group members with information, resources, and assistance to complete their claims forms • Build relationships with local communities and organization members • Participate in training sessions, including online courses and refresher sessions • Carry out work safely, following provided training and established guidelines