Castlemain

• Administer HubSpot (forms, consent and subscription types, contacts and segmentation, workflows, automation, reporting dashboards) • Implement platform updates and enhancements without custom coding, translate business requirements into configuration (properties, workflows, permissions), and document configurations, decisions and change logs in a clear, repeatable format • Support compliance with regulatory and internal frameworks (PIPEDA, SOC readiness, WCAG 2.1 AA), maintain data integrity, naming conventions and configuration standards, and support governance processes including roadmaps, change requests, testing protocols and release checklists • Participate in QA for new pages, forms, workflows and releases; maintain dashboards in HubSpot, SharePoint or similar tools; support performance tracking and reporting with trend and exception analysis; and identify and recommend optimization opportunities across experience streams • Provide internal training, guides and documentation on platform features and standard tasks, and support troubleshooting and issue resolution across CMS, CRM and related tools, escalating when needed

• Lead employee relations matters: performance concerns and progressive discipline • Provide trauma-informed coaching to leaders • Act as a trusted resource for employees navigating workplace concerns • Provide employment law guidance and support leaders across the employee lifecycle

• Design and facilitate culturally grounded wellness initiatives, including workshops, sharing circles, and healing-centered supports • Provide guidance and support on complex wellness situations using trauma-informed and culturally safe approaches • Collaborate with leadership and cross-functional teams to integrate wellness practices across programs and organizational operations • Build and maintain culturally safe environments that support employee well-being and address systemic barriers • Engage with employees to identify wellness needs and translate feedback into actionable supports and programming • Monitor and evaluate wellness initiatives using culturally appropriate and community-informed approaches • Work collaboratively with Elders, Knowledge Keepers, and internal stakeholders to strengthen wellness programming • Support organizational learning through training, coaching, and wellness-focused leadership guidance

• Support Class Members in person with information, resources and Claim Form support in a way that feels trauma-informed and culturally safe • Develop relationships with local and surrounding communities, organizations, and community members • Assist claimants in completing claim forms, connecting them with existing mental health, legal, and cultural support services • Participate in training sessions, including e-courses, de-briefings, and self-directed learning classes • Carry out work in a safe manner, following established health and safety protocols, training and instructions • Contribute to a positive safety culture by raising safety concerns and sharing knowledge about risks and solutions

• Provide in-person support to Class Members with information, resources, and assistance completing their claims forms • Build and maintain relationships with local communities • Assist claimants in filling out their claims forms • Participate in training sessions and self-directed learning • Carry out work in accordance with established health and safety protocols

• Support Claimant Support Program teams by developing trauma-informed, culturally safe, plain-language communications for class members and communities • Assist with issue management and community information sessions • Analyze trends and feedback across media, social channels, call centres, webinars, and community engagement, preparing insight summaries and recommending improvements to strengthen claimant communications and reduce barriers • Develop and adapt trauma-informed, culturally safe claimant-facing materials, including FAQs, fact sheets, web and social content, email templates, scripts, presentations, and event-specific communications aligned with approved messaging • Support issues management and community engagement efforts, advising leadership on on-the-ground insights, executing response strategies, planning communications for events and sessions, and applying a strong commitment to reconciliation and respect for Indigenous communities and equity-deserving groups

• Provide in-person support to group members with information, resources, and assistance to complete their claims forms • Build relationships with local communities and organization members • Participate in training sessions, including online courses and refresher sessions • Carry out work safely, following provided training and established guidelines

• Support Class Members virtually with information, resources and Claim Form support • Assist claimants in completing claim forms • Participate in training sessions and self-directed learning classes • Carry out work following established health and safety protocols • Contribute to a positive safety culture

• Respond to employee inquiries regarding HR policies and processes, escalating more complex questions to senior levels as appropriate, and managing the HR team’s shared inbox • Prepare and maintain HR documentation, including change-of-status letters, employment verification letters, termination documents, and other employee records, while ensuring confidentiality and compliance • Support HRIS (UKG) administration by creating employee profiles, updating records, and participating in audits to maintain accurate and organized employee data • Coordinate onboarding and offboarding activities, guide new hires through orientation, ensure documentation is complete, and coordinate access to systems and equipment • Support HR operations and team projects, manage internal resources (e.g., SharePoint, guides, templates), assist with recruitment coordination, and contribute to engagement initiatives and special projects.

• Create high-quality visual content including graphics, videos, and animations for educational materials, campaigns, social media, and digital platforms • Develop a range of multimedia deliverables, such as animated commercial-style videos, motion graphic social posts, and short-form video content optimized for platforms like Reels, Stories, TikTok, and YouTube Shorts • Collaborate with team members while executing creative ideas independently, ensuring content aligns with project goals and digital storytelling strategies • Manage multiple projects and revisions efficiently, staying current with social media trends, editing styles, and platform best practices while meeting deadlines