Community-centred solutions.
Claims Helper – Community Based
Location
Canada
Posted
49 days ago
Salary
$60K - $65K / year
Seniority
Senior
Job Description
Claims Helper – Community Based
Castlemain
• Support Class Members in person with information, resources and Claim Form support in a way that feels trauma-informed and culturally safe • Develop relationships with local and surrounding communities, organizations, and community members • Assist claimants in completing claim forms, connecting them with existing mental health, legal, and cultural support services • Participate in training sessions, including e-courses, de-briefings, and self-directed learning classes • Carry out work in a safe manner, following established health and safety protocols, training and instructions • Contribute to a positive safety culture by raising safety concerns and sharing knowledge about risks and solutions
Job Requirements
- Strong written and verbal communication skills
- Experience working with Indigenous Peoples and communities (three years or more)
- Self-identifying as Indigenous is an asset
- Ability to work professionally in an Indigenous language is an asset
- Strong knowledge of customer relationship management (CRM) systems, Microsoft tools, and similar database platforms is an asset
- Strong knowledge and awareness of Indigenous culture, history, the impacts of (intergenerational) trauma and understanding of the governance structure of Indigenous communities
- Clear, respectful and professional communication skills in both written and verbal formats
- Demonstrated ability to lead administrative work while respecting privacy and confidentiality
- Strong ability to follow established policies, procedures and operational guidelines
- Ability to travel across Canada (up to 60 % of the role)
- Valid driver’s license
- Access to a reliable vehicle at the time of hiring and proof of vehicle insurance
- Access to a quiet, private workspace with reliable internet
- Willingness to learn, try new approaches, and adapt as work evolves
Benefits
- Starting annual compensation of $60,000-$65,000
- Plus a rewarding benefits package
- Candidates living in northern or remote communities may be eligible for a Northern Allowance
Related Guides
Related Categories
Related Job Pages
More Community Manager Jobs
Staff Pathologist - Phoenix
Exact SciencesExact Sciences is a publicly-traded molecular diagnostics firm focusing on early detection and prevention methods for some of the most life-threatening forms of
Help us change lives At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others. Position Overview Our Phoenix laboratory performs advanced molecular diagnostics supporting the OncoExTra™ + IHC, and OncoDetect™ testing programs. These assays leverage next-generation sequencing (NGS) and circulating tumor DNA technologies to provide comprehensive genomic insights that help guide therapy selection, monitor minimal residual disease, and inform treatment decisions for patients with cancer. As a Staff Pathologist, you will play a key role in the interpretation, validation, and clinical reporting of molecular diagnostic results while collaborating closely with cross-functional teams across laboratory operations, bioinformatics, clinical development, and medical affairs. Our Phoenix laboratory is CAP-accredited and CLIA-certified, performing high-complexity molecular testing that supports precision oncology initiatives and clinical research programs. This role follows a digital workflow/ hybrid model, with physicians working approximately three weeks remote and one week per month on-site in Phoenix to support laboratory operations, case sign-out, and collaboration with the local team. Essential Duties include but are not limited to the following: - Provides diagnostic pathology expertise through the review and interpretation of laboratory data and tissue specimens in accordance with clinical, regulatory, and quality standards. - Interpret and sign out solid tumor molecular diagnostic cases - Interpret and sign out IHC biomarkers (PDL1, HER2) - Perform H&E assessment of tumor cellularity - Contribute to assay validation, workflow optimization, and quality improvement initiatives - Provides pathology professional services to support pathology related questions from stakeholders; including, but not limited to, Medical Affairs, Customer Care, pathologists, oncologists, laboratories, and other clinical providers. - Models positive relationships with key internal collaborators through regular connections and participation in periodic meetings with teams like Histology, Lab Operations, Customer Service, Medical Affairs, Accessioning and Information Technology to ensure high quality and efficient operations. - Understands Exact Sciences’ Laboratory Management requirements, which are informed by Clinical Laboratory Improvement Amendments (CLIA) and College of American Pathologists (CAP) regulations. - Participate in the development, optimization, and implementation of new procedures for pathology and histology function. - Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform keyboarding/mousing for approximately 80% of a typical working day. - Ability to lift, carry, push or pull up to 10 pounds within the typical working day. Minimum Qualifications - Doctor of Medicine (M.D.). - Board-certified in Anatomical and Clinical Pathology. - Completion of a Surgical Pathology and/or Cytology Fellowship. - 3+ years of clinical practice experience. - Demonstrated ability to perform diagnostic surgical pathology skills. - Demonstrated ability to provide a strong patient-centric and customer service orientation. - Authorization to work in the United States without sponsorship. - Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Preferred Qualifications - Arizona License to practice medicine. - Subspecialty training in breast, urologic, or molecular pathology in a prior industry. #LI-JR1 Salary Range: $227,000.00 - $341,000.00 The annual base salary shown is a national range for this position on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits. Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here. Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law. To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.
Staff Pathologist - Phoenix
Exact SciencesExact Sciences is a publicly-traded molecular diagnostics firm focusing on early detection and prevention methods for some of the most life-threatening forms of
Help us change lives At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others. Position Overview Our Phoenix laboratory performs advanced molecular diagnostics supporting the OncoExTra™ + IHC, and OncoDetect™ testing programs. These assays leverage next-generation sequencing (NGS) and circulating tumor DNA technologies to provide comprehensive genomic insights that help guide therapy selection, monitor minimal residual disease, and inform treatment decisions for patients with cancer. As a Staff Pathologist, you will play a key role in the interpretation, validation, and clinical reporting of molecular diagnostic results while collaborating closely with cross-functional teams across laboratory operations, bioinformatics, clinical development, and medical affairs. Our Phoenix laboratory is CAP-accredited and CLIA-certified, performing high-complexity molecular testing that supports precision oncology initiatives and clinical research programs. This role follows a digital workflow/ hybrid model, with physicians working approximately three weeks remote and one week per month on-site in Phoenix to support laboratory operations, case sign-out, and collaboration with the local team. Essential Duties include but are not limited to the following: - Provides diagnostic pathology expertise through the review and interpretation of laboratory data and tissue specimens in accordance with clinical, regulatory, and quality standards. - Interpret and sign out solid tumor molecular diagnostic cases - Interpret and sign out IHC biomarkers (PDL1, HER2) - Perform H&E assessment of tumor cellularity - Contribute to assay validation, workflow optimization, and quality improvement initiatives - Provides pathology professional services to support pathology related questions from stakeholders; including, but not limited to, Medical Affairs, Customer Care, pathologists, oncologists, laboratories, and other clinical providers. - Models positive relationships with key internal collaborators through regular connections and participation in periodic meetings with teams like Histology, Lab Operations, Customer Service, Medical Affairs, Accessioning and Information Technology to ensure high quality and efficient operations. - Understands Exact Sciences’ Laboratory Management requirements, which are informed by Clinical Laboratory Improvement Amendments (CLIA) and College of American Pathologists (CAP) regulations. - Participate in the development, optimization, and implementation of new procedures for pathology and histology function. - Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform keyboarding/mousing for approximately 80% of a typical working day. - Ability to lift, carry, push or pull up to 10 pounds within the typical working day. Minimum Qualifications - Doctor of Medicine (M.D.). - Board-certified in Anatomical and Clinical Pathology. - Completion of a Surgical Pathology and/or Cytology Fellowship. - 3+ years of clinical practice experience. - Demonstrated ability to perform diagnostic surgical pathology skills. - Demonstrated ability to provide a strong patient-centric and customer service orientation. - Authorization to work in the United States without sponsorship. - Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Preferred Qualifications - Arizona License to practice medicine. - Subspecialty training in breast, urologic, or molecular pathology in a prior industry. #LI-JR1 Salary Range: $227,000.00 - $341,000.00 The annual base salary shown is a national range for this position on a full-time basis and may differ by hiring location. In addition, this position is bonus eligible. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits. Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here. Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law. To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.
Staff Pathologist - Redwood City
Exact SciencesExact Sciences is a publicly-traded molecular diagnostics firm focusing on early detection and prevention methods for some of the most life-threatening forms of
Help us change lives At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others. Position Overview The Staff Pathologist plays a critical role in Exact Sciences’ precision oncology mission by providing expert histopathologic evaluation of breast and colon cancer specimens that support the Oncotype DX ® genomic testing portfolio. In this role, the Staff Pathologist reviews and annotates histologic slides from formalin-fixed, paraffin-embedded tumor tissue to confirm tumor characteristics and guide downstream molecular analyses used to generate clinically actionable Recurrence Scores that inform treatment decisions. The Staff Pathologist operates within a CAP-accredited, CLIA-certified high-complexity clinical laboratory and collaborates closely with pathology, laboratory operations, bioinformatics, and clinical teams to ensure the highest standards of quality and scientific rigor. Beyond case review, the Staff Pathologist contributes to the continuous improvement of pathology workflows and laboratory processes while representing Exact Sciences within the broader pathology community through engagement in national meetings, professional societies, and committee service. This position supports a collaborative pathology team and requires on-site presence one day per week at the Redwood City, California laboratory. Essential Duties include but are not limited to the following: - Provides diagnostic pathology expertise through the review and interpretation of laboratory data and tissue specimens in accordance with clinical, regulatory, and quality standards. - Provides pathology professional services to support pathology related questions from stakeholders; including, but not limited to, Medical Affairs, Customer Care, pathologists, oncologists, laboratories, and other clinical providers. - Models positive relationships with key internal collaborators through regular connections and participation in periodic meetings with teams like Histology, Lab Operations, Customer Service, Medical Affairs, Accessioning and Information Technology to ensure high quality and efficient operations. - Understands Exact Sciences’ Laboratory Management requirements, which are informed by Clinical Laboratory Improvement Amendments (CLIA) and College of American Pathologists (CAP) regulations. - Develop, improve, and support clinical and business processes in the Clinical Pathology function. - Participate in the development, optimization, and implementation of new procedures for pathology and histology function. - Develops professional relationships, and attends and represents Exact Sciences at pathology and laboratory medicine meetings. - Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform keyboarding/mousing for approximately 80% of a typical working day. - Ability to lift, carry, push or pull up to 10 pounds within the typical working day. Minimum Qualifications - Doctor of Medicine (M.D.). - Board-certified in Anatomical and Clinical Pathology. - Completion of a Surgical Pathology and/or Cytology Fellowship. - 3+ years of clinical practice experience. - Demonstrated ability to perform diagnostic surgical pathology skills. - Demonstrated ability to provide a strong patient-centric and customer service orientation. - Authorization to work in the United States without sponsorship. - Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Preferred Qualifications - California License to practice medicine. - Subspecialty training in breast or molecular pathology in a prior industry. #LI-JR1 Salary Range: $233,000.00 - $350,000.00 The annual base salary shown is for this position located in US - CA - Redwood City on a full-time basis. In addition, this position is bonus eligible. Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits. Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here. Not ready to apply? Join our Talent Community to stay updated on the latest news and opportunities at Exact Sciences. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law. To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.
Community Manager
PavagoPavago specializes in connecting businesses with top-tier offshore talent in operations, sales, and marketing, offering a comprehensive recruitment solution designed to reduce cost
Job Title: Community Manager Position Type: Full-Time, Remote Working Hours: U.S. business hours About the Role Our client is seeking a proactive and relationship-driven Community Manager to oversee and engage a private entrepreneur community of approximately 160 members. This role is centered around daily Slack engagement, relationship building, member satisfaction, and event coordination. The Community Manager plays a critical role in fostering meaningful connections, driving participation, and maintaining a positive, professional, and high-energy community environment. Responsibilities: Daily Community Engagement: - Actively manage and participate in daily conversations within Slack. - Initiate discussions, encourage participation, and keep the community engaged and connected. - Maintain a professional, welcoming, and upbeat tone across all interactions. Relationship Building & Member Connections: - Introduce and connect members based on shared goals, interests, and needs. - Foster collaboration and meaningful peer-to-peer relationships within the community. - Act as a connector to strengthen engagement and trust among members. Member Check-Ins & Satisfaction Management: - Conduct regular member check-ins (e.g., every six months) to assess satisfaction and gather feedback. - Identify engagement gaps, concerns, and opportunities for improvement. - Proactively address member needs to ensure long-term satisfaction and retention. Event Coordination & Execution: - Plan, coordinate, and execute member-facing events such as retreats, dinners, and meetups. - Manage event logistics and ensure a smooth, high-quality member experience. - Support initiatives that deepen relationships and strengthen community bonds. Engagement Tracking & Reporting: - Monitor and track community engagement metrics, including participation levels, connections made, and event attendance. - Record and report insights related to member engagement and satisfaction. - Use data to inform retention strategies and community improvements. Feedback & Survey Management: - Manage satisfaction surveys through tools such as Typeform and email. - Analyze feedback and share actionable insights with internal stakeholders. Retention & Ownership: - Monitor churn indicators and proactively support retention efforts through relationship-building. - Take ownership of community health by identifying gaps and implementing solutions without direct supervision. - Remain flexible and adaptable to evolving community needs and priorities. What Makes You a Perfect Fit - Outgoing, proactive, and confident in starting and maintaining conversations. - Strong relationship-builder with a community-first mindset. - Highly professional communicator across Slack, email, and video calls. - Customer service–oriented with a focus on member satisfaction and retention. - Ownership-driven, adaptable, and comfortable operating independently. - Organized, detail-oriented, and enthusiastic about community engagement. Required Experience & Skills - Excellent, neutral, US-friendly spoken English accent. - Strong written and verbal communication skills. - Proven ability to build relationships and engage diverse stakeholders. - Experience coordinating or supporting member-focused events. - Access to personal equipment suitable for full-time remote work. - Availability to work U.S. hours (ET–PT). - Strong adaptability and willingness to take on evolving responsibilities. Ideal Experience & Skills: - Previous experience in community management, member success, or relationship management. - Background in event planning or customer-facing roles. - Familiarity with Slack and Typeform. - Experience working with U.S.-based clients or understanding U.S. communication styles. - Demonstrated success improving engagement, satisfaction, or retention metrics. - Based in LATAM or Africa (preferred, not required). What Does a Typical Day Look Like? A Community Manager’s day focuses on maintaining strong engagement and relationships within the community. You will: - Actively engage with members in Slack, starting conversations and responding to discussions. - Introduce members to one another based on shared interests and goals. - Monitor engagement levels and identify members who may need additional support. - Coordinate and prepare for upcoming community events or meetups. - Review feedback, survey results, and engagement data to identify improvement opportunities. - Communicate insights and updates to internal stakeholders. In essence: you are the heartbeat of the community, ensuring members feel connected, supported, and engaged. Key Metrics for Success (KPIs) - Consistent daily engagement and participation within Slack. - Member satisfaction scores from check-ins and surveys. - Event attendance and participation rates. - Number and quality of member connections facilitated. - Reduction in churn and improvement in overall retention. - Timely and accurate tracking of engagement metrics. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., sample community engagement or member-connection scenario) - Client Interview - Offer & Background Verification #LI-AG1

