Capacity

• Provide hands-on support in the assessment, improvement, and maintenance of technical security baselines based on industry best practices (e.g., NIST, CIS, ISO). • Ensure configurations satisfy global regulatory mandates (e.g., HIPAA, GDPR). • Leverage automated tools to monitor security and compliance posture. • Act as a GRC interface with Infrastructure and Engineering teams to ensure hardening requirements are technically feasible and effectively implemented. • Manage and continuously improve the company's Third-Party Risk Management programme across suppliers, vendors and strategic partners. • Own end-to-end due diligence processes for new and existing vendors, including inherent risk assessments, security/privacy reviews and ongoing monitoring. • Review vendor assurance documentation such as ISO 27001 certificates, SOC 2 reports, penetration test summaries, policies and compliance evidence. • Identify, document and communicate vendor risks, remediation actions and approval recommendations. • Maintain risk tiering and reassessment schedules for critical and high-risk vendors. • Act as a trusted partner to internal stakeholders during vendor onboarding, renewals and procurement decisions. • Engage directly with suppliers to resolve due diligence issues and drive remediation. • Maintain audit-ready documentation within GRC systems. • Support team members with global and contractual compliance efforts, as well as internal and external audits. • Contribute to security and compliance policy, process, and control improvements. • Identify opportunities for automation, simplification, and improved GRC tooling.

Role Description We are seeking a hands-on Accounting Supervisor to lead the day-to-day accounting operations of a high-growth SaaS company. This role is responsible for owning key accounting processes, ensuring accurate financial reporting, and maintaining strong controls across cash, prepaid assets, payables, and commissions in a remote work environment. The successful candidate will also directly manage two accountants, requiring a blend of technical expertise and leadership. Responsibilities - General Ledger & Financial Close - Assist with daily general ledger activities including journal entries, accruals, reconciliations, and variance analysis. - Active involvement in monthly, quarterly, and annual close processes with a strong focus on accuracy and timeliness. - Support external audits by preparing schedules and responding to audit requests. - Commission Accounting - Review and approve monthly sales commission calculations, ensuring accuracy and alignment with commission plans and accounting policies. - Record commission-related accruals and ensure proper expense recognition. - Cash Management & Accounts Payable - Perform daily and monthly cash management activities, including bank reconciliations and cash forecasting. - Oversee bank account administration, from establishment through closure. - Process accounts payable and other related functions, including vendor maintenance, approval workflows, and payment runs. - Ensure timely vendor payments and resolve discrepancies. - Fixed Asset Accounting - Manage the fixed asset register, including capitalization, depreciation, disposals, and impairments. - Review capital expenditure requests for proper accounting treatment. - Perform periodic fixed asset reconciliations and physical asset reviews. - Manage personal property tax filing process. - Collaboration & Ownership - Take ownership of special projects and ad hoc analyses. Qualifications - Bachelor’s degree in Accounting or Finance (CPA a plus). - 5+ years of progressive accounting experience, preferably within a SaaS or technology environment. - Strong hands-on experience with GAAP. - Proven experience within accounts payable, cash management, and fixed asset accounting. - Experience with ERP systems (NetSuite preferred). - Advanced Excel / Google Sheets skills. - Highly detail-oriented with strong ownership and accountability. - Ability to operate in a hands-on, fast-paced environment. - Strong organizational and time-management skills. - Clear communicator in a hybrid work setting. - Process improvement mindset. Requirements - You are motivated by: - Hustle: You inspire others to work as hard as you. You will find a way, no matter how hard the task is. - Ownership: You have an owner/builder mentality. You care about what you deliver and own your mistakes. - Proactivity: You don’t wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve. - Excellence: You set a high bar and surpass expectations. You hit your goals and ask for more. - Humility: You are not above any task in the organization and are willing to drop what you’re doing to help a teammate. Benefits - Employer-paid health insurance (for you and your eligible dependents). - Profit Interest Units/incentive compensation. - Unlimited vacation policy. - 401(k) with a company match. - Short term disability insurance. - Group life AD&D insurance. - A supportive, diverse workplace where we prioritize respect for each other and our clients. - A fun and collaborative team culture. Salary Range The expected base salary for the Revenue Controller role is between $90,000 and $110,000; actual salary will be commensurate with a candidate's experience, skill and location. Company Description At Capacity we value more than just hard skills. Our goal is to build a holistic and diverse team. If you aren’t sure if you qualify, just apply! We will carefully consider your application and are always grateful for any time and effort invested in Capacity. At Capacity we believe in more than just building amazing products and helping our customers. Although we are a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our affiliated nonprofit, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education. There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.

• Read and interpret customer contracts to identify terms and conditions that impact revenue recognition in a customer-centric and accountable manner • Work with Global Finance team in setting up ASC 606 revenue recognition models, ensuring consistency, technical accuracy, and alignment with company policy • Execute monthly and quarterly revenue close activities in a timely, accurate, and well-documented manner • Manage compliance related to revenue recognition controls with a strong focus on accountability and reliability • Support external audits through clear documentation, responsive communication, and collaborative engagement • Collaborate closely while building effective working relationships across Finance and non-Finance teams, including Sales, Legal, and Operations • Apply ASC 606 technical accounting guidance to company-specific revenue scenarios involving complex, multi-element arrangements • Review of new contracts, amendments, and statements of work (SOWs) to ensure compliance with GAAP and company policy • Identify, document, and communicate complex revenue accounting matters to stakeholders and auditors in an authentic and clear manner • Prepare technical accounting memoranda under US GAAP • Contribute to the continuous improvement of revenue policies, procedures, and processes in an agile and innovative technology environment • Respond to revenue-related inquiries and ad-hoc requests to deliver clear analysis, insights, and recommendations to internal stakeholders

• Triage and manage customer support issues, ensuring effective communication through resolution. • Coordinate closely with engineering teams to diagnose and resolve complex technical problems. • Drive the automation and technical management of license issuance and renewal workflows. • Run and maintain integration tests, particularly with IVR platforms. • Create and maintain Virtual Machines (VMs) on platforms like VMware and AWS EC2. • Install, configure, and maintain Kubernetes clusters, often deployed via Helm. • Run, troubleshoot, and maintain Docker containers. • Execute, maintain, and update internal scripting in languages like Python and Go. • Support automation efforts for deployment, testing, and other operational tasks.

• Secure Linux and Docker container development. • Work effectively with a small team of developers to create, improve and maintain applications that support state-of-the-art speech technology. • Full life cycle development including new development, design, maintenance, etc. • Ensure documentation standards are maintained for change control processes. • Work with mixed C/C++, Golang and Python tasks. • Collect and collate data. • Create and build models using ML techniques. • Undertake and record outcomes of experiments. • Liaise with the technical teams to efficiently deploy models to production. • Assist with release tasks, such as testing and troubleshooting issues. • Engage in continuing professional development, including developing new skills and knowledge of programming, ML, research methods, and techniques.

• Secure Linux and Docker container development • Lead development efforts and work effectively with a small team of developers to create, improve and maintain applications that support state-of-the-art speech technology • Full life cycle ownership including requirements gathering, system design, implementation, and deployment • Ensure documentation standards are maintained for change control processes • Work with mixed C/C++ and Golang tasks, at times migrating from C++ to Golang • Troubleshoot issues related to networking • Independently interface with customer support and QA teams to drive feature identification and bug resolution • Maintain and improve the performance, stability, and efficiency of the multithreaded and multiple process software suite • Design and architect new components, features, and services, ensuring scalability, performance, and reliability • Contribute to the long-term technical roadmap and strategic planning for the platform

• Reporting directly to the Director of Sales Engineering, the Sales Engineer will be the technical expert and trusted advisor to our sales team and customers during the pre-sales process. • Provide expert advice and insights to potential and existing customers about the technical aspects and value proposition of the Capacity products. • Conduct detailed product demonstrations and presentations to showcase the features, benefits, and capabilities of the product to prospective clients. • Work closely with prospective customers to understand their needs and design tailored solutions that meet their technical requirements and business goals. • Assist the sales team by providing technical support during the sales process, including answering technical queries, preparing technical proposals, and developing technical content for sales presentations. • Gather and analyze customer business requirements and translate them into technical specifications.