Capacity

• Build and lead the Engineering Enablement team: a small, high-leverage team whose output is felt by every engineer in the organization. • Design, build, and operate the AI pairing pipeline that enables every engineer at Capacity to work with AI as a genuine productivity partner, not just an autocomplete. • Build the automated ticket generation workflow that converts product and operational signals into sprint-ready tickets with minimal human intervention. • Own the non-engineer contribution program: formalizing and scaling the process that allows Product Managers, Customer Success engineers, and other technical contributors to safely commit code. • Establish engineering standards, guardrails, and best practices for AI-assisted development across the organization. • Build the developer tooling infrastructure that reduces friction in the day-to-day engineering experience from local development to deployment. • Measure the impact of every Enablement investment in terms of velocity and quality and iterate relentlessly based on what the data shows.

• Build and maintain the AI pairing pipeline: the tooling, integrations, and workflows that allow every engineer to work effectively with AI assistants as a genuine productivity partner. • Design and implement the automated ticket generation system that converts product signals, operational alerts, and customer feedback into sprint-ready engineering work items. • Build developer tooling that reduces friction across the engineering lifecycle from local development environments to deployment and observability. • Contribute to the non-engineer contribution program by building the technical guardrails, review workflows, and quality gates that allow non-engineers to safely commit code. • Instrument and measure the impact of every Enablement tool and process and use that data to continuously improve. • Partner with engineers across the organization to understand their pain points and identify the highest-leverage opportunities for Enablement investment. • Stay current with the rapidly evolving AI developer tooling landscape and evaluate new tools and techniques for potential adoption at Capacity.

• Leadership & International People Strategy: Execute international people strategy in full alignment with the company’s goals, mission, vision, and values. • Lead and directly manage all HR operations across the United Kingdom, Switzerland (including day-to-day operations), Spain and Latin America, working closely with in-country People Ops and Administration teams as well as external providers. • Serve as the primary HR point of contact for new country and regional expansions as the organization grows globally, partnering with Legal and Finance to evaluate entry strategies for new markets. • Build and maintain relationships with local employment counsel across all active regions. • Directly manage the international People Operations team through mentoring, coaching, and ongoing feedback to drive professional growth and to ensure effective operation across all regions. • Oversee the Switzerland office operations in partnership with the local Administrative/Office Manager, ensuring the Zurich/Geneva workspace operates smoothly and in compliance with Swiss workplace standards. • Partner with hiring managers to define roles, source candidates, and streamline interview processes across international regions. • Oversee a seamless new hire process and integration experience for all international team members, including merger and acquisition onboardings. • Oversee international payroll operations in partnership with local payroll providers, ensuring accuracy, timeliness, and compliance with local tax and statutory requirements across all regions. • Partner with the Senior Director of People Operations and Finance to develop and maintain competitive, equitable compensation frameworks across all international markets. • Oversee local benefits administration, ensuring offerings are locally competitive and compliant with regional norms and legal requirements.

• Own full-cycle recruiting for technical roles including Software Engineering, Data Science, Machine Learning, Product, and DevOps across U.S. and international markets • Build and maintain proactive talent pipelines for high-priority and hard-to-fill technical roles, reducing reliance on reactive sourcing • Partner closely with Engineering and Product leadership to deeply understand team structures, technical stacks, and role requirements — translating that into compelling, accurate job positioning • Develop and execute multi-channel sourcing strategies (LinkedIn, GitHub, direct outreach, niche communities, referrals) tailored to technical candidate personas • Conduct candidate assessments that evaluate both technical fit and cultural alignment, partnering with hiring managers on structured interview design • Support hiring across GTM (Sales, Marketing, Customer Success), G&A, and Operations functions as business priorities shift • Review resumes as well as conduct interviews and candidate screens to evaluate technical capabilities, soft skills, and overall cultural fit • Flex across multiple open requisitions simultaneously, balancing technical and non-technical searches with strong prioritization and stakeholder communication • Serve as a trusted recruiting partner to hiring managers across all functions, providing market insights, candidate feedback, and process guidance • Play an active role in talent integration during M&A activity, including assessment of acquired talent pools and backfill planning • Partner with People Operations and business leadership to develop recruiting strategies that support smooth organizational integration post-acquisition • Help identify role redundancies, gaps, and headcount needs arising from M&A activity in coordination with HR and Finance • Manage full-cycle recruiting for international roles with a working understanding of local hiring norms, market conditions, and candidate expectations • Partner with People Operations on compliant job posting, offer structuring, and onboarding across different jurisdictions • Build relationships with international sourcing channels, agencies, and talent communities relevant to our active markets • Develop, maintain and continuously enhance all processes related to our applicant tracking system (ATS), including hiring manager guides, pipeline stages, application forms and questionnaires, feedback surveys, etc. • Set up all job requisitions and monitor candidate progress • Maintain accurate, timely data within the ATS to ensure pipeline visibility and reporting integrity • Track and report on key recruiting metrics including time-to-fill, source effectiveness, offer acceptance rate, and pipeline conversion • Deliver a consistently excellent candidate experience at every stage — responsive communication, organized interview processes, and thoughtful feedback loops • Identify and recommend process improvements to increase recruiting efficiency and quality of hire as the organization scales

• Serve as the accountable and responsible owner for all functional and technical requirements on assigned implementation projects, participating from kickoff through sprint readiness and go-live documentation • Attend and contribute to internal and client kickoff meetings; review the Sales Order and Solutions Summary to understand scope, sales commitments, integration complexity, and delivery expectations before any client-facing session • Lead pre-discovery research: investigate client tech stack, identify credential and access requirements, and develop an initial integration architecture approach before discovery begins • Facilitate and attend client discovery sessions including Conversational Design presentations, Technical Requirements sessions (per integration point), and Internal Technical Review/Whiteboard sessions with Engineering • Own Epic development: define business problems and desired outcomes, document all technical considerations, write user stories with clear acceptance criteria (including discovery/spike and testing stories), collaborate on story point estimation, and sequence stories for optimal sprint flow • Validate the Definition of Ready (DoR) before sprint planning: ensure all technical unknowns are resolved, client credentials and access are available, acceptance criteria are complete, and dependencies are cleared • Define API specs, coordinate whitelisting, and document all credentials, test accounts, and logins required for development and QA • Brief development teams on the technical approach at the start of each sprint; serve as the go-to resource for build-phase questions on scope, logic, and edge cases • Complete post-UAT Confluence documentation covering integrations, platform configuration, API details, client contacts, and architecture diagrams before the Transition to Support meeting can be scheduled • Partner with the Project Manager to manage scope boundaries, advise on change requests, and support the creation of change order documentation when client requests fall outside agreed scope • Contribute to the ongoing improvement of Capacity’s implementation standards, decision frameworks, and technical documentation practices

• Identify and engage potential customers through strategic outbound efforts including cold calling, research, networking, and marketing-supported campaigns. • Act as the first point of contact for inbound leads generated through marketing initiatives (webinars, guides, website forms, etc.). • Qualify leads through thoughtful discovery and needs analysis. • Partner with Marketing to align on campaign messaging, target segments, and performance feedback. • Establish and grow relationships with prospects by understanding their pain points and objectives.

• Provide hands-on support in the assessment, improvement, and maintenance of technical security baselines based on industry best practices (e.g., NIST, CIS, ISO). • Ensure configurations satisfy global regulatory mandates (e.g., HIPAA, GDPR). • Leverage automated tools to monitor security and compliance posture. • Act as a GRC interface with Infrastructure and Engineering teams to ensure hardening requirements are technically feasible and effectively implemented. • Manage and continuously improve the company's Third-Party Risk Management programme across suppliers, vendors and strategic partners. • Own end-to-end due diligence processes for new and existing vendors, including inherent risk assessments, security/privacy reviews and ongoing monitoring. • Review vendor assurance documentation such as ISO 27001 certificates, SOC 2 reports, penetration test summaries, policies and compliance evidence. • Identify, document and communicate vendor risks, remediation actions and approval recommendations. • Maintain risk tiering and reassessment schedules for critical and high-risk vendors. • Act as a trusted partner to internal stakeholders during vendor onboarding, renewals and procurement decisions. • Engage directly with suppliers to resolve due diligence issues and drive remediation. • Maintain audit-ready documentation within GRC systems. • Support team members with global and contractual compliance efforts, as well as internal and external audits. • Contribute to security and compliance policy, process, and control improvements. • Identify opportunities for automation, simplification, and improved GRC tooling.

Role Description Capacity eCommerce creates a unique, work from anywhere, side gig experience that allows maximum engagement with customers, allowing you to chat anytime, anywhere! Capacity finds the enthusiasts, fanatics, advocates... the REAL experts and puts them together with customers to create one of a kind interactions. Are you all in on your favorite brand? Can't get enough of it and want to earn cash while you tell everyone about why it's the best? Fill out our knowledge quiz for your favorite brand and show us you have what it takes. Responsibilities and Duties - Must LOVE being on the golf course, be willing to share your passion - it's contagious! - Familiarity with FootJoy golf and media/searches related to it. - Own and use FootJoy products from shoes to apparel to gear. - Ability to compare and analyze with competing products. - Comfortable showing empathy to customers in stressful situations. Qualifications - Experience with golf shoes, apparel, and gear. - Ability to compare and contrast products uses and features. - Passionate about getting customers into the right products for their needs. - Ability to speak to customers at all knowledge levels. - Proficient in the use of modern technology, especially web search and navigation. - Ability to type at least 35 wpm, with a strong ability to communicate clearly in text form. - Must be free during nights and weekends, average of 15-20 hours per week. Requirements - This is a 1099 Independent Contractor position. - Chat interactions are paid out weekly on an hourly basis of $15/hour. - Performance based rewards redeemable for product and/or gift cards. - Insider information from your brand about new product launches and events. - Immediate start upon completion of onboarding. - Remote position from anywhere you can connect to the internet. Benefits - A computer w/ Chrome browser (desktop or laptop - tablets and other mobile devices are not compatible at this time). - Stable internet connection (we suggest at least a consistent 10mbps). - Reliable sound output (this can either be through built in computer speakers or third-party speakers or headsets).

Role Description We are seeking a hands-on Accounting Supervisor to lead the day-to-day accounting operations of a high-growth SaaS company. This role is responsible for owning key accounting processes, ensuring accurate financial reporting, and maintaining strong controls across cash, prepaid assets, payables, and commissions in a remote work environment. The successful candidate will also directly manage two accountants, requiring a blend of technical expertise and leadership. Responsibilities - General Ledger & Financial Close - Assist with daily general ledger activities including journal entries, accruals, reconciliations, and variance analysis. - Active involvement in monthly, quarterly, and annual close processes with a strong focus on accuracy and timeliness. - Support external audits by preparing schedules and responding to audit requests. - Commission Accounting - Review and approve monthly sales commission calculations, ensuring accuracy and alignment with commission plans and accounting policies. - Record commission-related accruals and ensure proper expense recognition. - Cash Management & Accounts Payable - Perform daily and monthly cash management activities, including bank reconciliations and cash forecasting. - Oversee bank account administration, from establishment through closure. - Process accounts payable and other related functions, including vendor maintenance, approval workflows, and payment runs. - Ensure timely vendor payments and resolve discrepancies. - Fixed Asset Accounting - Manage the fixed asset register, including capitalization, depreciation, disposals, and impairments. - Review capital expenditure requests for proper accounting treatment. - Perform periodic fixed asset reconciliations and physical asset reviews. - Manage personal property tax filing process. - Collaboration & Ownership - Take ownership of special projects and ad hoc analyses. Qualifications - Bachelor’s degree in Accounting or Finance (CPA a plus). - 5+ years of progressive accounting experience, preferably within a SaaS or technology environment. - Strong hands-on experience with GAAP. - Proven experience within accounts payable, cash management, and fixed asset accounting. - Experience with ERP systems (NetSuite preferred). - Advanced Excel / Google Sheets skills. - Highly detail-oriented with strong ownership and accountability. - Ability to operate in a hands-on, fast-paced environment. - Strong organizational and time-management skills. - Clear communicator in a hybrid work setting. - Process improvement mindset. Requirements - You are motivated by: - Hustle: You inspire others to work as hard as you. You will find a way, no matter how hard the task is. - Ownership: You have an owner/builder mentality. You care about what you deliver and own your mistakes. - Proactivity: You don’t wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve. - Excellence: You set a high bar and surpass expectations. You hit your goals and ask for more. - Humility: You are not above any task in the organization and are willing to drop what you’re doing to help a teammate. Benefits - Employer-paid health insurance (for you and your eligible dependents). - Profit Interest Units/incentive compensation. - Unlimited vacation policy. - 401(k) with a company match. - Short term disability insurance. - Group life AD&D insurance. - A supportive, diverse workplace where we prioritize respect for each other and our clients. - A fun and collaborative team culture. Salary Range The expected base salary for the Revenue Controller role is between $90,000 and $110,000; actual salary will be commensurate with a candidate's experience, skill and location. Company Description At Capacity we value more than just hard skills. Our goal is to build a holistic and diverse team. If you aren’t sure if you qualify, just apply! We will carefully consider your application and are always grateful for any time and effort invested in Capacity. At Capacity we believe in more than just building amazing products and helping our customers. Although we are a remote workforce, we remember the neighborhood where we started. We still strive to elevate our community by furthering access to education and careers in the tech space. Our affiliated nonprofit, Create A Loop, brings rigorous computer science courses to underserved communities with little to no access to formal computer science education. There are many opportunities for our Capacity team members to serve and educate our Create A Loop students throughout the year.

• Read and interpret customer contracts to identify terms and conditions that impact revenue recognition in a customer-centric and accountable manner • Work with Global Finance team in setting up ASC 606 revenue recognition models, ensuring consistency, technical accuracy, and alignment with company policy • Execute monthly and quarterly revenue close activities in a timely, accurate, and well-documented manner • Manage compliance related to revenue recognition controls with a strong focus on accountability and reliability • Support external audits through clear documentation, responsive communication, and collaborative engagement • Collaborate closely while building effective working relationships across Finance and non-Finance teams, including Sales, Legal, and Operations • Apply ASC 606 technical accounting guidance to company-specific revenue scenarios involving complex, multi-element arrangements • Review of new contracts, amendments, and statements of work (SOWs) to ensure compliance with GAAP and company policy • Identify, document, and communicate complex revenue accounting matters to stakeholders and auditors in an authentic and clear manner • Prepare technical accounting memoranda under US GAAP • Contribute to the continuous improvement of revenue policies, procedures, and processes in an agile and innovative technology environment • Respond to revenue-related inquiries and ad-hoc requests to deliver clear analysis, insights, and recommendations to internal stakeholders