Cactus Communications Services Pte. Ltd.

Role Description CACTUS is hiring a Digital Marketing Specialist to support its client services in Japan, focusing on campaigns that target researchers and academics to drive traffic and conversions to the client’s webshop. This is a 6-month contractual opportunity. - Set up and manage paid search and display campaigns on Yahoo! Japan Search Ads and Yahoo! Display Ads (YDA). - Plan and execute SmartNews sponsored content campaigns targeting researchers and academic audiences in Japan. - Manage ResearchGate advertising campaigns for the Japan market. - Write and localize ad copy, headlines, and CTAs in natural Japanese, tailored to each platform. - Monitor campaign performance daily, tracking CTR, CPC, impressions, and conversion rates. - Optimize keyword bids, audience targeting, and creatives based on performance insights and data analysis. - Prepare monthly campaign performance reports for internal stakeholders and client review. - Collaborate with the account manager to secure campaign approvals and incorporate creative feedback. - Proactively identify and flag platform-specific issues, compliance requirements, or emerging audience trends. Qualifications - Full Japanese language proficiency (written and spoken); JLPT/NAT certification will be an added advantage. - At least 2 years of experience in digital marketing or paid media campaign management, with hands-on experience managing campaigns on Yahoo! Japan Search Ads and/or Yahoo! Display Ads (YDA). - Strong familiarity with the Japanese digital advertising ecosystem, including an understanding of researcher and academic audience behaviour. - Proficiency in campaign performance tracking, analysis, and reporting to drive optimization and results. - Experience working with SmartNews or other Japanese content discovery advertising platforms will be preferred. - Prior exposure to academic publishing, research services, or B2B digital marketing is a plus. - Familiarity with ResearchGate or other researcher-focused advertising platforms, along with experience marketing to researchers, graduate students, or academic institutions in Japan, will be an advantage. Benefits - Flexibility. You can work from anywhere in India. - You will have unlimited access to exclusive interviews with industry experts, articles on the latest industry trends. - You will be exposed to research carried out worldwide and will get an insider’s view of the burgeoning, multi-million-dollar publishing industry.

Role Description We are seeking a meticulous and detail-oriented Editorial Assistant to review academic manuscripts submitted to a prestigious journal. The role involves performing a comprehensive set of checks to ensure compliance with journal requirements, adherence to publication standards, and overall quality before the peer-review or publication stage. Qualifications - Bachelor's or Master's degree in a relevant field (Publishing, Life Sciences, Medicine, Engineering, Psychology). - Strong understanding of manuscript formatting and journal submission guidelines. - Familiarity with ethical publication standards and best practices. - High attention to detail and excellent organizational skills. - Ability to work independently and meet deadlines. - Proficiency in Microsoft Word and Excel. - Experience using manuscript submission and tracking systems. - Experience in academic publishing, journal editorial processes, or manuscript quality control. Requirements - Verify manuscript title accuracy and ensure consistency with journal guidelines. - Cross-check author names, affiliations, and conflict of interest (COI) statements for completeness and accuracy. - Review abstracts and manuscript structure to ensure they adhere to formatting and submission requirements. - Validate references for proper formatting, relevance, and completeness. - Ensure ethical guidelines are met, including plagiarism and data integrity checks. - Check the accuracy and formatting of figures, tables, and supplementary materials. - Collaborate with editorial teams to resolve inconsistencies or missing information. - Document and report quality issues found during the review process. Benefits - Opportunity to work with a prestigious publisher. - Opportunity to contribute to high-quality academic publishing. - Collaborative and supportive work environment. - Exposure to cutting-edge research across various disciplines.

Role Description Are you looking for a stable work opportunity that does not require you to travel? At Cactus Communications, you can work among several highly skilled copyeditors who are experts in various academic fields. We’re currently looking for Copyeditors on a work-from-home basis. This would be a contractual agreement, and renewable upon mutual consent. Work will be available regularly so that you can maintain a predictable schedule. Job Responsibilities - Copy-edit manuscripts such that the final text is in standard scientific English: - Edit academic and scientific manuscripts for grammar, punctuation, clarity, conciseness, logical flow, and overall readability, while preserving the author’s intended meaning. - Ensure that the language is appropriate for a global academic audience and meets the conventions of formal scientific writing. - Make changes to ensure that the manuscript conforms to the journal's style requirements: - Apply specific journal guidelines related to structure, formatting, referencing style, abbreviations, units of measure, and other stylistic conventions. - Adapt manuscripts to match house style guides or individual journal requirements, ensuring consistency throughout the text, tables, figures, and supplementary materials. - Crosscheck document metadata such as references using software tools: - Review and verify key metadata elements such as in-text citations, reference lists, author affiliations, figure/table callouts, and other bibliographic details. Qualifications - A degree (min. bachelors) in Medicine and Life Sciences - Experience in academic editing/copyediting (mandatory) - Proficiency in using MS Word, specifically, Track Changes and styling options - Familiarity with the AMA style guide (preferred) Benefits - Flexibility. You can work from anywhere in the mentioned countries. - You will have unlimited access to exclusive interviews with industry experts, articles on the latest industry trends, and publication and writing tips on our internal discussion platform. - You will be exposed to research carried out worldwide and will get an insider’s view of the burgeoning, multi-million-dollar publishing industry.

Role Description As an Associate Process Manager, you will be a part of the Workflow Management (WFM) team, which is responsible for coordinating the flow of work coming to the editing department, working with your client servicing team to meet customer requirements and being the first point of contact for freelance editors working across the globe. - Collaborate with the editing, client servicing, and customer care teams to understand and deliver against client requirements - Coordinate with and answer queries from in-house and freelance editors across the globe in a timely and professional manner - Have an in-depth knowledge of all processes within the company - Cultivate solid relationships with editors by providing a great personal yet professional environment - Interact with editors through phone calls and email communications Qualifications - Minimum one-year experience as a client servicing executive preferred; although freshers are also welcome - Fluent English communication and good email-writing skills with attention to grammar, empathy, and internal processes - Excellent organizational and time management skills with the ability to multitask - Analytical skills to identify and plug inefficiencies - Maintain a positive frame while dealing with high pressure situations - Proficiency in MS Word and Excel would be beneficial Requirements - The candidate is expected to work in rotational shifts with two weekly offs Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. - Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds - For this role, you will first have an assessment round followed by two interview rounds Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote-first organization, these are essential attributes we look for in all our candidates: - Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently - Documenting work that brings everyone on the same page - Maturity to choose between synchronous and asynchronous collaboration - Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status Company Description Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. - Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. - With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

Role Description As an Associate, Customer Service, achieve high levels of customer satisfaction when responding to inbound customer requests via email and call. Take personal ownership for the customer experience to help influence their decision to buy, renew or expand upon services they have with us. We are looking for people who are not merely interested in a job, but rather are passionate about CX. The ideal candidate will invest in this job as the true career opportunity it is. A successful candidate is a person who is at their desk and on time every day, ready to solve problems, meet the varying requirements of the role and be a good teammate. Please note: This is a contractual role for a period of 9 months. You will be expected to work in a 9-hour shift, any five days of the week (including Saturdays and Sundays), on a rotational basis. Responsibilities - Deeply understand implicit and explicit customer needs and requirements and give them the best suited price/service/delivery options in the first go. - Respond to inbound support tickets, ensuring they receive timely, useful information to reduce friction while using the service. - Maximize customer satisfaction through accurate and timely resolution, meeting or exceeding stated SLAs. - Anticipate customer needs and problems before they surface; develop deep customer intuition to empower our customers to achieve their goals. - Troubleshoot and resolve client complaints and other general account inquiries in a single customer interaction to create promoters and enhance the customer experience. - Be the voice of the customer for internal teams and go the extra mile to delight customers so that they come back and prefer our brand over competition working with cross-functional teams on allied organization goals & projects. - Handle all of our tickets & calls with the ability to answer any and all questions in regards to the Editage website and EOS platform and escalate complex issues when appropriate. Qualifications - Have a service-oriented and customer-first mindset. You should enjoy helping and using your communication, persuasion, and people skills to achieve operational & team results. - Have excellent written and spoken communication skills. English mandatory, other languages are welcome! - Have a collaborative working spirit and can work seamlessly across teams and functions to resolve sticky situations. - Have excellent interpersonal and intercultural skills and can work with global teams. - Comfortable working under pressure, flexible and can maintain a positive attitude even when the going gets tough. Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and one interview round. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote-first organization, these are essential attributes we look for in all our candidates: - Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently. - Documenting work that brings everyone on the same page. - Maturity to choose between synchronous and asynchronous collaboration. - Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. Company Description Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

Role Description CACTUS provides language editing services to help researchers in their quest for publication. If you find yourself correcting everyone's grammar and like to stay updated on the latest developments in your field of study, this opportunity is just for you. As an Editor, you will combine your language skills and subject-area expertise to help researchers around the globe publish cutting-edge research in prestigious journals. Qualifications - A Bachelor’s/Master’s/PhD degree in one or more specialized subject areas listed below - Excellent written English skills and attention to detail - Familiarity with MS Word, Excel, and PowerPoint Requirements - Edit manuscripts such that the final text is in standard scientific English and is free of unclear or unidiomatic sentences - Adhere to job-specific guidelines and format manuscripts according to the target journal when required - Ensure that all subject-specific conventions are followed Benefits - Flexibility. You can work from anywhere in India. - You will have unlimited access to exclusive interviews with industry experts, articles on the latest industry trends, and publication and writing tips on our internal discussion platform. - You will be exposed to research carried out worldwide and will get an insider’s view of the burgeoning, multi-million-dollar publishing industry.

Role Description We are looking for a creative and detail-oriented Graphic Designer with a strong background in academic, publication, and research-focused design. Your work will include: - Scientific illustrations - Graphical abstracts - Infographics - Posters - Flyers You will be responsible for ensuring that all visuals are both scientifically accurate and visually impactful, aligned with client requirements. Responsibilities include: - Develop vector-based graphics, medical/scientific illustrations, and visually engaging layouts aligned with client requirements. - Create and manage editable PowerPoint presentations and convert static files into editable formats. - Collaborate with content writers, researchers, and internal teams to translate complex information into clear visual communication. - Ensure consistency, accuracy, and high-quality standards across all design deliverables. - Manage multiple projects simultaneously while adhering to timelines and stakeholder expectations. Qualifications - Bachelor’s degree in Graphic Design, Fine Arts, Visual Communication, or a related field. - 2-4 years of experience in graphic design, preferably within academic publishing, educational content, or scientific communication. - Advanced skills in Adobe Design Suite (Illustrator and Photoshop). - Creating 3D designs in Blender is an added advantage. - Experience in scientific graphic designing, medical illustrations, journal cover designs, and graphical abstracts. Requirements - Legal authorization to work in the country where this role is advertised. - Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. - For this role, we will have 1 assessment round followed by an interview round. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on: - Race - Color - Religion - Gender identity - Sexual orientation - Age - Marital status - Disability - Any other protected characteristic Accelerating from Anywhere As a remote-first organization, these are essential attributes we look for in all our candidates: - Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently. - Documenting work that brings everyone on the same page. - Maturity to choose between synchronous and asynchronous collaboration. - Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. Company Description Established in 2002, Cactus Communications is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in: - Princeton - London - Singapore - Beijing - Shanghai - Seoul - Tokyo - Mumbai CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

Role Description We are looking for a passionate and driven Associate Medical Writer to join our team and grow their career in medical communications. This will be a fully remote opportunity. If you have a strong scientific foundation and a hunger to learn, this is your opportunity to build expertise across diverse therapeutic areas while collaborating with global stakeholders and key opinion leaders. Cactus Life Sciences is a remote-first organization, and we embrace an acceleration from anywhere culture. We are actively seeking candidates who can make themselves available to onboard within the next 2–3 weeks. Responsibilities - Use scientific expertise to develop high-quality, client-ready scientific, medical, and educational materials like slides, abstracts, posters, manuscripts, MSL/training slide decks, infographics, congress and meetings materials, literature searches and reviews, standard response letters/medical information letters, and HCP engagement content according to client needs with excellent attention to detail under the guidance of the scientific leads. - Liaise and build trusting and professional relationships with international pharmaceutical clients, healthcare professionals, internal and external stakeholders including authors, reviewers, and key opinion leaders across therapeutic areas - learning to anticipate their needs. - Effectively and proactively communicate with team members, authors/faculty, clients, and vendors. - Attend workshops/seminars/trainings to hone your skills and contribute to organizational objectives. - Attend client and other external meetings and support senior team members as needed. - Apply your scientific and creative knowledge and work closely with client directors in developing ideas and executing effective medical communications initiatives in the digital space, including publication extenders, creation of infographics, interactive assets, website content, patient narratives, and medical information engagement plans. - Ensure all materials follow/comply with client requirements/SOPs, style guides, client templates, client preferences (as applicable), and CACTUS’ internal SOPs. - Perform as a document specialist, provide intellectual input across document types, and contribute to making cutting-edge research accessible to specific audiences as appropriate, by maintaining current awareness of developments across therapeutic areas or disciplines. - Share best practices and client preferences, thereby contributing to skill development within the medical communications team. Qualifications - PhD or Postdoctoral researcher in Life Sciences or Medicine; a strong scientific research background is a must. - Good understanding of clinical research and medical communications. - Clear, concise, scientific style of writing, with a high level of attention to detail and excellent language skills. - Ability to adapt writing style to different materials and target audiences. - Ability to work as part of a team or independently within a dynamic matrix environment. - Basic knowledge of biostatistics. - Literature reviewing and evaluation capabilities. - Very good working knowledge of MS Office. Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic.

Role Description Paperpal is looking for a curious, proactive Product Enablement Associate to help us scale our user education and product adoption efforts across our B2B and B2C customers. This is a delivery-focused, customer-facing role for someone who enjoys explaining products clearly, presenting live, and helping users get value quickly. You’ll work closely with the Product Enablement owner to conduct product demos, product webinars, and training sessions, while contributing to how we standardize and scale enablement as a function. This role is ideal for someone early in their enablement or customer-facing career who wants hands-on exposure to demos, webinars, and SaaS education at scale. CACTUS is a remote-first organization and we embrace an accelerate from anywhere culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events. Responsibilities - Learn and demonstrate products through structured onboarding, shadowing, and practice - Deliver standardized B2B product demos for trial users and existing customers - Co-host and independently run product walkthrough webinars for institutions and user groups - Act as a reliable source to relay feedback to the product team for improvements as needed - Capture recurring questions and feedback from demos to improve enablement flows and support in scaling product enablement efforts - Work across product, sales, marketing and customer success teams Qualifications - Proactive attitude, curiosity, and willingness to learn in a fast-paced startup environment - Strong verbal, written communication and comfortable presenting live to external audiences - Ability to learn complex product workflows and communicate product value clearly - Structured, well-prepared to conduct product training sessions - Openness to feedback and continuous improvement - Ability to multi-task and manage timelines independently Requirements - Experience with SaaS products or academic technology (Nice to Have) - Understanding of B2B sales or institutional buying (Nice to Have) - Familiarity with webinar platforms, video tools for product tutorials (Nice to Have) - 1-3 years of experience in: Customer onboarding, Product demos or solutions roles, Training / L&D, Customer success or support with presentation exposure (Ideal background) - Experience with SaaS products is a plus! Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter and two to three interview rounds. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere - Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently - Documenting work that brings everyone on the same page - Maturity to choose between synchronous and asynchronous collaboration - Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status Company Description Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.

Overview Please Note: You may be required to travel to our Mumbai office based on business requirements or for company/team events. We are looking for a detail-oriented and proactive Project Manager to manage the successful execution of internal projects and coordination with external collaborators such as freelancers and vendors. This role is critical in ensuring timely delivery, budget adherence, and compliance across all project stages. Responsibilities - Manage end-to-end execution of internal projects ensuring on-time, on-budget, and high-quality delivery using project plans, timelines, and tools like SharePoint. - Monitor and control project performance by tracking milestones, consultant costs, invoicing, cash flow, and time investment. - Maintain project documentation and ensure compliance with internal policies and audit requirements through accurate archiving and reporting. - Coordinate with internal stakeholders and external collaborators (e.g., freelancers) to ensure efficient project execution and service delivery. - Ensure SLA adherence and operational excellence by managing internal service level agreements, change requests, and resource capacity. - Oversee financial processes including timely invoicing, PO utilization, and monthly KPI reporting in line with internal controls. - Communicate project updates and status effectively through structured email communication and MIS dashboards. Qualifications and Prerequisites - Minimum 3 years of experience managing projects in Pharma, Life Sciences, Healthcare or Medical Device companies - Bachelor’s or master’s degree is required; a background in Life Sciences or Pharma is preferred. - Strong project planning and coordination skills, with knowledge of project/account management principles. - Proficiency in MS Excel and ability to work with project management tools - Excellent written and verbal communication skills - Keen attention to detail with strong organizational and documentation capabilities. - PMP certification preferred (not mandatory but an advantage). Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds. For this role, there will be one interview round with the reporting manager, a Technical round, followed by the HR round. All interviews will be conducted virtually via MS Teams. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote-first organization, these are essential attributes we look for in all our candidates. - Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently. - Documenting work that brings everyone on the same page. - Maturity to choose between synchronous and asynchronous collaboration. - Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. About CACTUS At Cactus Life Sciences (cactuslifesciences.com), we believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan, we help biopharmaceutical organizations redefine scientific exchange—leveraging AI, automation, and innovation while keeping patients at the heart of everything we do. Our expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle. By blending scientific rigor, agile operational models, and future-ready technologies, we partner with medical affairs teams to catalyze their transformation, adapt to a changing landscape, and drive meaningful outcomes for healthcare communities worldwide.