Cactus Life Sciences is a non-traditional, fully integrated medical communication agency specializing in technology-enabled innovation and stakeholder personalization. We believe the future of medical communications lies at the intersection of science, technology, and human connection. Headquartered in Princeton, New Jersey, with teams in Switzerland, the United Kingdom, India, and Japan. Help biopharmaceutical organizations redefine scientific exchange—leveraging AI, automation, and innovation while keeping patients at the heart of everything we do. Expertise spans medical strategy, scientific content development, and medical education across therapeutic areas and the product lifecycle.
Associate Process Manager
Location
India
Posted
35 days ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Associate Process Manager
Cactus Communications Services Pte. Ltd.
Role Description As an Associate Process Manager, you will be a part of the Workflow Management (WFM) team, which is responsible for coordinating the flow of work coming to the editing department, working with your client servicing team to meet customer requirements and being the first point of contact for freelance editors working across the globe. - Collaborate with the editing, client servicing, and customer care teams to understand and deliver against client requirements - Coordinate with and answer queries from in-house and freelance editors across the globe in a timely and professional manner - Have an in-depth knowledge of all processes within the company - Cultivate solid relationships with editors by providing a great personal yet professional environment - Interact with editors through phone calls and email communications Qualifications - Minimum one-year experience as a client servicing executive preferred; although freshers are also welcome - Fluent English communication and good email-writing skills with attention to grammar, empathy, and internal processes - Excellent organizational and time management skills with the ability to multitask - Analytical skills to identify and plug inefficiencies - Maintain a positive frame while dealing with high pressure situations - Proficiency in MS Word and Excel would be beneficial Requirements - The candidate is expected to work in rotational shifts with two weekly offs Application Process Before applying, please ensure you meet the role requirements listed above and have legal authorization to work in the country where this role is advertised. - Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview rounds - For this role, you will first have an assessment round followed by two interview rounds Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can thrive, develop, and succeed. We celebrate the uniqueness of our team members and prohibit discrimination of any kind, based on race, color, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from Anywhere As a remote-first organization, these are essential attributes we look for in all our candidates: - Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently - Documenting work that brings everyone on the same page - Maturity to choose between synchronous and asynchronous collaboration - Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status Company Description Established in 2002, Cactus Communications (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and discovered. - Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. - With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great place to work.
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