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Offshoring Partner of Choice trusted by many innovative Australian & Global businesses since 2019.
Short-term Rental Guest Reservations Manager
Location
Philippines
Posted
104 days ago
Salary
$60K - $80K / year
Seniority
Senior
Job Description
Short-term Rental Guest Reservations Manager
Buddle
• Provide prompt, courteous, and informative responses to guest inquiries via phone, email, software platforms, and in person. • Manage reservations efficiently, confirm details, process payments, and handle special requests while encouraging direct bookings. • Process guest payments and monitor upcoming bookings to ensure all reservations are fully paid before arrival. • Log and manage maintenance requests, liaising with internal staff, external contractors, owners, and guests to ensure timely resolution. • Act as the primary point of contact for guest issues and disputes, coordinating with cleaning and maintenance teams and managing post-stay damage claims through appropriate channels. • Communicate reservation changes with the cleaning department, particularly for last-minute bookings or altered check-in/check-out times. • Collect, log, and share guest feedback to support continuous improvement of guest experiences. • Follow the Triage Communication Procedure to ensure professional and effective communication with clients, staff, and stakeholders. • Support the team by completing ad-hoc tasks and responsibilities as required by management. • Make necessary process suggestions and improvements which can help the team. • Contribute to team effort by accomplishing related results as needed. • Perform other related tasks and duties that may be assigned by the client later on.
Job Requirements
- Minimum of 3 years’ experience in guest reservations, short-term rentals, property management, or a related hospitality role.
- Guest-Focused: Warm, empathetic, and professional in all interactions, with a passion for delivering exceptional service.
- Skilled Communicator: Strong interpersonal and communication skills across phone, email, software, and in-person channels.
- Detail-Oriented: Accurate in managing reservations, payments, and service requests.
- Problem-Solver: Proactive in resolving guest issues, finding fair solutions, and maintaining positive relationships.
- Hospitality Experience: Previous experience in customer service or hospitality, demonstrating professionalism and commitment to guest satisfaction.
- Tech-Savvy: Proficient with booking management platforms such as Airbnb, Booking.com, and direct booking systems; experience with Guesty, Breezeway, Suite-Op, Google Suite, Notion, and Slack is highly regarded.
- Flexible & Proactive: Willing to take on additional responsibilities, learn new skills, and grow with the company.
- Preferred (Not Essential): Familiarity with bookkeeping and payroll.
Benefits
- Health insurance
- Internet allowance
- KPI incentive program
- Fortnightly virtual happy hour
- Annual group offsites
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