BEL USA LLC

• Provide day-to-day support for clients, ensuring strong, lasting relationships by addressing their needs, offering tailored solutions, and maintaining satisfaction. • Identify opportunities to enhance service offerings. • Act as the primary point of contact for client inquiries, preparing and providing accurate quotes based on customer needs. • Ensure timely follow-up on all quotes to address questions and move the process forward. • Follow up on all open quotes, working closely with clients to close quotes and finalize agreements. • Incentives are based on successful quote closures and client ratings on industry platforms. • Partner with Factory and Multi-Line Reps in assigned geographic areas to ensure cohesive teamwork and tailored solutions that meet client needs. • Collaborate with internal teams to prepare client presentations and proposals, clearly communicating service offerings and ensuring alignment with client expectations. • Engage with clients throughout the service lifecycle to ensure their needs are met, addressing any issues or concerns, and providing updates as necessary, including post-quote follow-up. • Work closely with internal teams to monitor account status, quote progress, performance, and client satisfaction, ensuring a seamless experience across departments. • Track and analyze client data, including quote activity and closure rates, to identify trends and provide insights that support improved client service and performance. • Act as a trusted consultant to clients, offering guidance on service options and recommending solutions that best meet their individual needs, with a focus on successful quote management. • Coordinate with internal teams to ensure that client expectations are met, quotes are managed efficiently, and relevant updates are communicated effectively. • Stay current on industry trends and company policies while performing other duties as assigned to support overall team and client success.

Role Description - Test Planning & Design - Review business requirements, functional specifications, and user stories to design comprehensive test plans and test cases. - Define test scenarios that validate functionality, integration, regression, and end-to-end workflows. - Prepare and manage test data to support manual testing efforts. - Test Execution & Defect Management - Execute manual test cases across web, mobile, and backend systems. - Identify, log, and track software defects using a defect tracking system. - Collaborate with developers and product teams to reproduce, prioritize, and resolve issues. - Perform regression testing to validate fixes and ensure existing functionality remains stable. - Collaboration & Communication - Work closely with Product Owners, Business Analysts, and Developers to ensure clarity on requirements and acceptance criteria. - Participate in Agile ceremonies, including sprint planning, backlog grooming, and retrospectives. - Provide clear, timely, and detailed test results and quality metrics to stakeholders. - User Experience & Quality Advocacy - Validate that software meets usability, accessibility, and customer experience standards. - Act as an advocate for the end user, ensuring that defects and gaps are addressed before release. - Provide feedback to improve application design, functionality, and performance. - Continuous Improvement - Contribute to refining QA processes, templates, and best practices. - Stay current on industry trends and testing techniques to improve effectiveness. - Support test documentation, knowledge sharing, and cross-training within the QA team. Qualifications - Required: - Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent work experience). - 2–4 years of experience in manual software testing. - Strong knowledge of QA methodologies, tools, and best practices. - Experience with defect tracking and test management tools (e.g., Jira, Zephyr, TestRail, Azure DevOps). - Familiarity with SDLC and Agile development environments. - Excellent problem-solving skills, attention to detail, and documentation ability. - Preferred: - ISTQB or other QA certification. - Experience testing across multiple platforms (web, mobile, API, desktop). - Familiarity with SQL for basic data validation and back-end testing. - Exposure to accessibility and usability testing. - Understanding of automation concepts and willingness to collaborate with automation teams.

• Lead our Quality Assurance function and ensure the delivery of reliable, scalable, and high-quality software solutions. • Oversee both manual and automated testing teams. • Establish testing strategies and standards. • Partner with product and engineering leaders to embed quality into every stage of the development lifecycle. • Manage, mentor, and grow a team of QA Analysts. • Define career paths and provide coaching, training, and professional development. • Foster a collaborative, high-performance culture that prioritizes quality and accountability. • Define and implement the QA strategy, aligning with organizational and product goals. • Establish QA standards, processes, and metrics for manual, automated, performance, and security testing. • Ensure appropriate test coverage across functional, regression, integration, performance, and user acceptance testing. • Collaborate with Product Managers, Engineering Leads, and Business Analysts to ensure clear requirements and acceptance criteria. • Advocate for quality across the organization by influencing stakeholders at all levels.

• Own analysis and reporting for marketplace performance (Amazon, Walmart, TEMU). • Identify opportunities to grow sales, increase visibility, and optimize product assortment. • Support pricing, promotions, advertising strategies, and inventory planning in marketplace channels. • Build and maintain dashboards and KPI reports for key metrics such as sales, traffic, conversions, ad spend ROI, buy box %, and customer behavior. • Analyze marketplace trends and competitive performance to inform strategic decisions. • Use SQL, Excel/Sheets, Python/R or BI tools (Tableau, Power BI) to deliver actionable insights. • Implement A/B tests to optimize product content, pricing, and promotions. • Ensure product listings are fully optimized with high-quality content, keywords, and compliance with marketplace policies. • Analyze advertising performance (Amazon PPC, Walmart Ads, TEMU promotions). • Recommend bid strategies, keyword targets and budget allocation to maximize ROI. • Partner with Finance to forecast marketplace revenue and profitability. • Coordinate with Supply Chain to manage inventory levels, replenishment, and FBA/WFS processes. • Liaise with Customer Service to address marketplace-specific issues and feedback.

• Collaborate with business stakeholders to elicit, analyze, and document requirements using interviews, workshops, process flows, and other techniques. • Translate business needs into detailed user stories, functional requirements, and acceptance criteria. • Validate requirements with stakeholders to ensure accuracy, clarity, and alignment with business goals. • Manage requirements traceability throughout the project lifecycle. • Independently evaluate competing business requirements and determine appropriate requirement prioritization recommendations based on business value, risk, and operational impact. • Assess current business processes, workflows, and systems to identify inefficiencies and areas for improvement. • Develop process models, gap analyses, and “as-is” vs. “to-be” documentation. • Evaluate alternative business and technology solutions and develop recommendations regarding process design, implementation approaches, operational efficiencies, and business outcomes. • Conduct business impact assessments and risk analyses to support organizational decision-making. • Recommend solutions that enhance efficiency, reduce costs, and improve user experience. • Serve as a liaison between business units, product owners, and technical teams to ensure shared understanding of requirements and priorities. • Facilitate workshops, focus groups, and cross-functional discussions. • Provide clear, concise documentation including business requirements, functional specs, process diagrams, and user guides. • Support testing efforts by clarifying requirements, reviewing test cases, and validating test results. • Partner with Project Managers and Product Owners to prioritize requirements and manage scope. • Support UAT (User Acceptance Testing) by coordinating with business stakeholders and validating deliverables. • Stay current with industry trends, business analysis practices, and relevant technologies.

• Utilize targeted prospect lists to execute a high volume of outbound calls and emails, introducing DiscountMugs.com’s branded merchandise solutions and value proposition. • Conduct needs-based conversations with prospective clients and recommend appropriate branded product solutions. • Generate qualified leads and schedule appointments or demos, transitioning warm opportunities to the sales team as appropriate. • Engage both existing and prospective customers by asking insightful questions, actively listening to pain points, and clearly articulating how our products address their needs. • Maintain a positive, confident, and professional phone presence; act as a frontline representative of the DiscountMugs.com brand. • Work effectively in a fast-paced environment while meeting or exceeding outreach, activity, and scheduling targets. • Accurately document all call activities, lead status, outcomes, and follow-up tasks in the CRM; provide regular performance and activity updates. • Collaborate closely with marketing and sales to refine prospect lists, messaging, and call scripts, sharing feedback from customer interactions. • Continuously build product and industry knowledge, adapting your approach based on feedback and handling rejection with resilience.

Role Description We are seeking a detail-oriented Revenue/Billing Accountant based in Manila to support invoicing, sales order processing, accounts receivables, and revenue-related accounting activities. This role plays an important part in ensuring accurate invoicing, clean reconciliations, and timely revenue reporting. This is an ideal opportunity for an accountant who wants exposure to U.S.-based order-to-cash processes and operational accounting in a fast-paced environment. Key Responsibilities - Reconcile sales orders to ensure accurate billing and revenue recognition. - Generate and validate invoices in accordance with company procedures. - Identify and solve billing discrepancies, short payments, and credit balances. - Ensure orders are billed timely to prevent revenue delays. - Support refund validation and credit memo preparation. - Partake in revenue reconciliations during month-end close. - Prepare supporting schedules related to sales, cash application, and deferred revenue. - Help maintain documentation for audit support and internal controls. - Support process improvement initiatives related to billing automation and workflow efficiency. - Participate in ad hoc reporting and analysis as assigned. - Participate in system or automation projects as assigned. Qualifications - Bachelor’s degree in Accounting, Finance, or related field. - 1–3 years of accounting, billing, or revenue-related experience preferred. - Experience with Accounting in U.S. based companies. - Thorough understanding of accounting principles (revenue, receivables, reconciliations). - Strong attention to detail and analytical skills. - Proficiency in Microsoft Excel (intermediate to advanced). - Experience with ERP systems (Microsoft Dynamics GP is a plus). - Strong written and verbal English communication skills. - Comfortable working remotely and working U.S. time zones. Preferred Experience - Exposure to order-to-cash or e-commerce accounting environments. - Experience reconciling sales platforms with accounting systems. - Familiarity with payment processors (Stripe, credit cards, ACH) is a plus. - Interest in process improvement and automation.

• Reporting directly to the Director of Merchandising and Product Compliance, the Product Compliance Manager is responsible for leading and managing regulatory compliance across BEL USA’s promotional product portfolio. • This role ensures that all products meet applicable safety, chemical, labeling, and marketplace requirements while supporting product development, sourcing, and go-to-market initiatives. • This role plays a critical part in mitigating risk and protecting the company by ensuring accurate product testing, maintaining audit-ready documentation, and enforcing compliance standards across a high-volume SKU environment. • The Product Compliance Manager works cross-functionally with Merchandising, Sourcing, Product Development, Operations, and factory partners to drive regulatory adherence, support product selection decisions, and establish scalable compliance processes that enable efficient and compliant growth across all sales channels.

• Review business requirements, functional specifications, and user stories to design comprehensive test plans and test cases. • Define test scenarios that validate functionality, integration, regression, and end-to-end workflows. • Prepare and manage test data to support manual testing efforts. • Execute manual test cases across web, mobile, and backend systems. • Identify, log, and track software defects using a defect tracking system. • Collaborate with developers and product teams to reproduce, prioritize, and resolve issues. • Perform regression testing to validate fixes and ensure existing functionality remains stable. • Work closely with Product Owners, Business Analysts, and Developers to ensure clarity on requirements and acceptance criteria. • Participate in Agile ceremonies, including sprint planning, backlog grooming, and retrospectives. • Provide clear, timely, and detailed test results and quality metrics to stakeholders. • Validate that software meets usability, accessibility, and customer experience standards. • Act as an advocate for the end user, ensuring that defects and gaps are addressed before release. • Provide feedback to improve application design, functionality, and performance. • Contribute to refining QA processes, templates, and best practices. • Stay current on industry trends and testing techniques to improve effectiveness. • Support test documentation, knowledge sharing, and cross-training within the QA team.

• Guide, coach, and support Agile teams in delivering high-value products • Serve as a servant-leader, ensuring Agile principles and practices are understood and applied • Remove impediments to team progress and foster a culture of continuous improvement • Facilitate Agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives • Coach team members, Product Owners, and stakeholders on Agile values, principles, and practices • Encourage self-organization and accountability within the team • Protect the team from external distractions to maintain focus on priorities • Ensure commitments are delivered with transparency and predictability • Track and analyze key Agile metrics to drive improvements