AssistRx

- Developing reports and analytics using data from data warehouse and Salesforce using Excel, SQL, Tableau, and other reporting/analytics tools. - Provide consultative insights: - Analyze data to identify patterns and trends over time - Compare data from different categories to identify relationships or correlations - Applying statistical analysis to identify patterns and relationships in the data - Provide context and explanations for the data by using visualizations and narrative descriptions - Identify outliers or anomalies in the data and investigate their causes. - Review and QA data/report before it is provided to the client (internal/external). - Communicates directly with customer on data needs and key deadlines. - Researches and identifies data quality issues. - Manage ongoing, incoming partner requests and questions regarding data specifications. - Configures mapping tools to support translation from source data to desired format. Includes testing of tool and providing clear documentation to internal resources and customer. - Act as resident expert for data requirements/specifications internally and for the client as needed. - Remain informed and up to speed with ongoing changes and evolution of assigned program data specs. - Lead client/partner web-based trainings regarding data specifications and requirements.

Role Description The Data Insight Analyst is responsible for acquiring, managing and analyzing data that will be presented to internal teams, clients and partners. Duties and Responsibilities: - Developing reports and analytics using data from data warehouse and Salesforce using Excel, SQL, Tableau, and other reporting/analytics tools. - Provide consultative insights: - Analyze data to identify patterns and trends over time. - Compare data from different categories to identify relationships or correlations. - Applying statistical analysis to identify patterns and relationships in the data. - Provide context and explanations for the data by using visualizations and narrative descriptions. - Identify outliers or anomalies in the data and investigate their causes. - Review and QA data/report before it is provided to the client (internal/external). - Communicates directly with customer on data needs and key deadlines. - Researches and identifies data quality issues. - Manage ongoing, incoming partner requests and questions regarding data specifications. - Configures mapping tools to support translation from source data to desired format, including testing of tool and providing clear documentation to internal resources and customer. - Act as resident expert for data requirements/specifications internally and for the client as needed. - Remain informed and up to speed with ongoing changes and evolution of assigned program data specs. - Lead client/partner web-based trainings regarding data specifications and requirements. Qualifications - Self-starter, an individual who is not fully dependent on direction to fulfill the functions of the role. - Thrives in an entrepreneurial-like environment. - Experience with Tableau and Salesforce reporting preferred. - Experience with healthcare and/or pharmacy data preferred. - Experience with Microsoft Excel and SQL is a must. - Previous client-facing experience is a must. - Must be extremely responsive, able to work under pressure in crisis with a strong sense of urgency. Requirements - Diversity: Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. - Ethics: Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. - Adaptability: Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. - Analytical: Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. - Business Acumen: Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. - Change Management: Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. - Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. - Design: Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. - Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. - Innovation: Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. - Interpersonal Skills: Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. - Oral Communication: Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. - Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. - Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Professionalism: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. - Quality: Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. - Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. - Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. - Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Benefits - Supportive, progressive, fast-paced environment. - Matching 401(k) with immediate vesting. - Medical, dental, vision, life, & short-term disability insurance.

• Lead, manage, and train the assigned Quality Assurance team members, including setting goals, developing processes, and ensuring timely and accurate delivery of tasks. • Design and implement comprehensive testing strategies for data and reporting systems, ensuring thorough coverage and identification of potential issues. • Work with the automation team to script tests and ensure the quality of data as it moves through the system. • Collaborate with the development team, data engineers, and business analysts to understand requirements and translate them into test plans to drive quality. • Conduct thorough reviews of data and reporting processes, test plans, test results, and delivery plans to identify potential issues and risks and communicate those effectively to leadership. • Develop and maintain test plans, test cases, and test scripts for data and reporting systems. • Provide regular reports on the status of testing and quality metrics to stakeholders. • Perform functional, integration, regression, and performance testing on reports and data pipelines.

Role Description QA Lead of Data & Reporting is responsible for ensuring the quality and integrity of data and reporting processes within the organization, while also leading a team of QA professionals. This role involves developing and implementing QA strategies for data and reporting systems, ensuring compliance with quality standards, and overseeing the execution of test plans to identify and resolve issues. You will work closely with the data and reporting teams and other stakeholders to ensure the accuracy and reliability of our data and reporting processes for our clients. Duties and Responsibilities - Lead, manage, and train the assigned Quality Assurance team members, including setting goals, developing processes, and ensuring timely and accurate delivery of tasks. - Design and implement comprehensive testing strategies for data and reporting systems, ensuring thorough coverage and identification of potential issues. - Work with the automation team to script tests and ensure the quality of data as it moves through the system. - Collaborate with the development team, data engineers, and business analysts to understand requirements and translate them into test plans to drive quality. - Conduct thorough reviews of data and reporting processes, test plans, test results, and delivery plans to identify potential issues and risks and communicate those effectively to leadership. - Develop and maintain test plans, test cases, and test scripts for data and reporting systems. - Provide regular reports on the status of testing and quality metrics to stakeholders. - Perform functional, integration, regression, and performance testing on reports and data pipelines. Supervisory Responsibilities - Supervises a team of Software Quality Analysts within the department. - Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. - Responsibilities include interviewing, hiring, and onboarding employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving issues. Qualifications - Bachelor’s degree in computer science, Information Technology, or related field. - At least 10 years of experience in QA and testing, with at least 4 years as a lead. - At least 5 years of experience with testing data, reporting systems, ETL processes, and knowledge of data warehousing concepts. - Strong experience with Tableau and/or Power BI report validation, including dashboard logic, data source connections, and calculated fields. - Strong experience in Snowflake and writing Complex queries for test scripting. - Nice to have experience in Python for test scripting, data validation automation, and pipeline reconciliation. - Strong experience with Azure Data Factory Pipelines and Azure Data Lake Storage (ADLS). - Experience with REST API testing tools such as Postman. - Working knowledge of Git and Azure DevOps for source control and pipeline-integrated test execution. - Experience with testing data models, data integrity and normalization rules, and testing data extraction, load, and transformation scripts. - Understanding HIPAA compliance requirements as they apply to testing and handling patient-related data. - Experience with data quality frameworks (e.g., Great Expectations, dbt tests) is a plus. - Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders. - Strong understanding of software development, lifecycles and methodologies. - Familiarity with Agile development methodologies and experience with agile testing. Competencies - Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce. - Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. - Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. - Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures. - Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals. - Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results. - Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results. - Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail. - Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. - Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. - Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. - Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. - Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. - Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills. - Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. - Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity. - Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. - Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities. - Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. - Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. - Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. - Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Benefits - Supportive, progressive, fast-paced environment - Competitive pay structure - Matching 401(k) with immediate vesting - Medical, dental, vision, life, & short-term disability insurance

• A Release Coordinator is a member of the Release Management team. • Responsible for Change Advisory Board (CAB) and Release Coordination. • Validate the release deployment plan is accurately prepared. • Ensure that all release deliverables have been completed inline with the release dates and deadlines. • Oversee release notes, approvals, communications, contact lists, and pre and post-release verification activities.

Role Description A Release Coordinator is a member of the Release Management team. The release management team is responsible for Change Advisory Board (CAB) and Release Coordination. The Release Coordinator specifically may lead/participate in the CAB process and will then validate the release deployment plan is accurately prepared followed. The Release Coordinator will ensure that all release deliverables (usually in the form of Release Activities or entry/exit criterion) have been completed inline with the release dates and deadlines. - Facilitates release planning meetings with key stakeholders to identify proper sequencing of release packages. - Ensures that issues and risks are identified, understood, and dealt with in a manner that mitigates risk to scope and schedule. - Participates in or facilitates the Change Advisory Board meetings and process. - Defines and documents the release recommendation for each release and/or change to production, including release scope, schedule, deliverables, and roll back plan. - Reviews release recommendation with key stakeholders. - Oversees release decisions and processes in terms of the big picture/cross-departmental impacts. - Maintains release management schedule for specific (or assigned) system(s). - Documents and communicates all changes for a release in release notes which are published to the internal team. - Identifies opportunities to make tactical improvements to the release management process. - Maintains documentation of all processes. - Creates release management standards to be followed and educates on the release methodology and strategy. - Collects feedback from the users of release management standards and identifies the need to modify or retire a standard based on the feedback. - Lead and coordinate the Go-Live activities including the execution of deployment plans and checklist. - Work with engineers and project teams to understand impacts of branches and code merges. Benefits - Supportive, progressive, fast-paced environment. - Competitive pay structure. - Matching 401(k) with immediate vesting. - Medical, dental, vision, life, & short-term disability insurance. Company Description AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws. All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position. AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

• The Senior HR Workforce Analyst is responsible for delivering workforce analytics, people insights, and strategic reporting that support organizational decision making and workforce planning initiatives across AssistRx. • This role partners closely with Human Resources, Talent Acquisition, Operations, Finance, and business leaders to provide actionable insights related to workforce trends, talent acquisition, employee retention, engagement, organizational effectiveness, and workforce performance. • Develop, maintain, and enhance workforce dashboards, scorecards, and recurring reporting that provide visibility into key workforce metrics including headcount, hiring, turnover, retention, diversity, employee movement, and organizational effectiveness. • Perform advanced workforce analysis to identify trends, risks, opportunities, and actionable recommendations that support business and HR objectives. • Partner with Human Resources Business Partners, Talent Acquisition, Finance, and Operations leaders to understand workforce reporting needs and deliver timely, accurate, and meaningful insights. • Support workforce planning initiatives through headcount forecasting, position management reporting, organizational structure analysis, and workforce trend evaluations. • Analyze employee lifecycle data including recruitment, onboarding, engagement, performance, promotions, transfers, and turnover to identify patterns and improvement opportunities. • Build and maintain executive level workforce reporting and presentations that communicate key workforce insights, trends, and recommendations. • Develop and monitor workforce key performance indicators aligned with organizational goals and strategic priorities. • Support predictive workforce analytics and trend modeling to assist leaders in proactively managing talent and workforce challenges. • Ensure workforce data accuracy through regular audits, validation processes, and ongoing data quality reviews across HR systems and reporting platforms. • Maintain reporting documentation, metric definitions, data governance standards, and reporting methodologies to ensure consistency across the organization. • Support regulatory, compliance, audit, and workforce reporting requirements through accurate data collection, validation, and submission processes. • Identify opportunities to automate reporting processes and improve reporting efficiency utilizing available reporting and visualization tools. • Create data visualizations and executive-ready reports that effectively communicate complex workforce information to technical and non-technical audiences. • Collaborate on enterprise workforce initiatives, HR projects, and organizational transformation efforts as assigned. • Stay informed on industry trends, workforce analytics best practices, emerging technologies, and reporting capabilities to continuously improve workforce intelligence capabilities. Perform other duties as assigned.

Role Description The Senior HR Workforce Analyst is responsible for delivering workforce analytics, people insights, and strategic reporting that support organizational decision making and workforce planning initiatives across AssistRx. This role partners closely with Human Resources, Talent Acquisition, Operations, Finance, and business leaders to provide actionable insights related to: - Workforce trends - Talent acquisition - Employee retention - Engagement - Organizational effectiveness - Workforce performance This position is responsible for transforming workforce data into meaningful business intelligence that enables leaders to make informed decisions, optimize workforce strategies, and support organizational growth. - Develop, maintain, and enhance workforce dashboards, scorecards, and recurring reporting that provide visibility into key workforce metrics including headcount, hiring, turnover, retention, diversity, employee movement, and organizational effectiveness. - Perform advanced workforce analysis to identify trends, risks, opportunities, and actionable recommendations that support business and HR objectives. - Partner with Human Resources Business Partners, Talent Acquisition, Finance, and Operations leaders to understand workforce reporting needs and deliver timely, accurate, and meaningful insights. - Support workforce planning initiatives through headcount forecasting, position management reporting, organizational structure analysis, and workforce trend evaluations. - Analyze employee lifecycle data including recruitment, onboarding, engagement, performance, promotions, transfers, and turnover to identify patterns and improvement opportunities. - Build and maintain executive level workforce reporting and presentations that communicate key workforce insights, trends, and recommendations. - Develop and monitor workforce key performance indicators aligned with organizational goals and strategic priorities. - Support predictive workforce analytics and trend modeling to assist leaders in proactively managing talent and workforce challenges. - Ensure workforce data accuracy through regular audits, validation processes, and ongoing data quality reviews across HR systems and reporting platforms. - Maintain reporting documentation, metric definitions, data governance standards, and reporting methodologies to ensure consistency across the organization. - Support regulatory, compliance, audit, and workforce reporting requirements through accurate data collection, validation, and submission processes. - Identify opportunities to automate reporting processes and improve reporting efficiency utilizing available reporting and visualization tools. - Create data visualizations and executive-ready reports that effectively communicate complex workforce information to technical and non-technical audiences. - Collaborate on enterprise workforce initiatives, HR projects, and organizational transformation efforts as assigned. - Stay informed on industry trends, workforce analytics best practices, emerging technologies, and reporting capabilities to continuously improve workforce intelligence capabilities. - Perform other duties as assigned. Qualifications - Bachelor's degree in Human Resources, Business Administration, Data Analytics, Statistics, Organizational Development, Industrial Organizational Psychology, or related field required. - Minimum of five (5) years of experience in workforce analytics, people analytics, HR reporting, business intelligence, workforce planning, or related analytical functions. - Experience working within Human Resources, Talent Acquisition, Workforce Planning, or related people-focused environments preferred. - Experience supporting workforce reporting and analytics within a healthcare, specialty pharmacy, patient support services, technology, or related industry preferred. - Experience working with HRIS, ATS, payroll, and workforce management systems preferred. Requirements - Advanced proficiency in Microsoft Excel including complex formulas, pivot tables, data modeling, and reporting automation. - Experience with Power BI, Tableau, or other business intelligence and data visualization platforms. - Strong understanding of workforce metrics, reporting methodologies, and workforce planning principles. - Knowledge of HRIS platforms, reporting systems, and workforce data structures. - Ability to analyze large datasets and translate findings into actionable business recommendations. - Strong analytical, critical thinking, and problem-solving skills. - Excellent organizational skills with the ability to manage multiple priorities and deadlines. - Strong attention to detail and commitment to data integrity and reporting accuracy. - Effective written, verbal, and presentation communication skills. - Ability to communicate complex workforce data to diverse audiences, including executive leadership. - Experience with SQL, data querying tools, or advanced analytics platforms preferred. Benefits - Supportive, progressive, fast-paced environment - Competitive pay structure - Matching 401(k) with immediate vesting - Medical, dental, vision, life, & short-term disability insurance

• Provide day-to-day support for Call Center telephony systems • Troubleshoot telephony and user-related issues • Support inbound and outbound call campaigns • Assist with IVR administration and updates • Generate and review basic call center reporting • Support onboarding activities for new clients and users • Work cross-functionally with operations and internal support teams • Escalate complex issues appropriately • Maintain documentation and support processes • Assist with system enhancements and process improvements

• Own incident detection and first response for availability, performance, and health alerts across APIs, sites, databases, fax/SFTP/SMS services, and the platform services our teams support. • Investigate degradations and outages: identify scope, surface the right context, and support the teams responsible for resolution with clear, accurate information. • Document incidents as they unfold and produce post-incident summaries and root cause analyses (RCAs) that help the whole organization learn. • Create, tune, and maintain alerts that give teams the signal they need without the noise they don’t. • Build and refine synthetic probes for production and pre-production environments. • Develop dashboards that give internal teams and Strategic Account Management meaningful, actionable visibility into platform health. • Identify gaps in observability posture and propose solutions. • Develop and maintain automation runbooks to reduce manual toil. • Contribute to the CI/CD pipeline for operational automation. • Continuously evolve AI-assisted workflows as tooling and practices mature — not as a project, but as an ongoing practice. • Produce monthly operational reports and platform availability metrics used by Strategic Account Management. • Track and update KPIs, SLA metrics, and compliance evidence (SOC 2). • Manage vendor action items including certificate renewals and compliance requirements, and communicate status clearly. • Share operational context and close feedback loops across teams, keeping the connection between monitoring, application support, and stakeholder communication tight. • Investigate failure patterns — SQL errors, API degradations, service disruptions — and document findings thoroughly. • Map dependencies when onboarding new systems to the NOC. • Stay ahead of technology changes affecting the stack and flag risks proactively.