• Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups • Continuous learning during weekly Clinical Rounds and through other modalities • Ongoing collaboration with both virtual and in-office teammates via daily huddles • Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually

• Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups • Continuous learning during weekly Clinical Rounds and through other modalities • Ongoing collaboration with both virtual and in-office teammates via daily huddles • Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually

• Notify and brief all crew members associated with scheduled trips as well as maintain communications with crew and assist in all crew associated travel plans. • Forecast and communicate any operational issues that may affect the successful completion of a flight to our clients and appropriate departments. • Actively Flight Follow; monitoring all aircraft movements both in the air and on the ground. • Coordinate aircraft towing and fueling when and where necessary. • Plan out fueling needs for all trips and communicate to pilots • Assist in crew scheduling and crew resource utilization with the Chief Pilot and Director of Operations • Book hotels, airlines, crew meals for crew members on the road • Document and maintain compliance with PPJ contractual obligations to all clients. • Proactively resolve client issues and disputes, referring to and including the Sales team for client relations assistance when appropriate. • Monitor daily weather and airport conditions to ensure daily operations can be accomplished safely and without unexpected interruption. • Participate and contribute to daily operations meeting. • Utilize charter software to its maximum ability with incorporating scheduling updates to profiles, airport/aircraft information, maintenance warnings and aircraft times and invoicing. • Strive to meet daily, monthly, and annual operations goals.

• Responsible for gathering, posting, and reconciling all payments received by Lifecare Home Health and all acquired companies • Requires daily posting of deposits and weekly and monthly reconciliation to all Lifecare HH accounting systems, lock boxes, and acquired agency’s bank accounts • Monitor clearinghouse for incoming payments • Download 835s from clearinghouse and/or other payer websites for posting to Medicare/Commercial accounts • Retrieve and post remittances from applicable payer websites when the remittance is unavailable from the clearinghouse • Hand key remittances if an 835 is unavailable or not applicable to a specific payer • Notify Supervisor of trends or issues with importing or not receiving remittances from clearinghouse/online payment portals • Review remittances for applicable adjustments and transfer the balance to MSP or patient responsibility when appropriate • May receive credit card information via mail or phone and process payment on the portal • Post credit card payments to applicable practice management system and balance payments monthly with accounting • Identify underpayments or overpayments, coordinate follow-up with Collector, and notify the appropriate billing supervisor • Respond to questions related to payment applications and work closely with associates to resolve any account variances • Research and correct keying errors as needed • Daily pull all incoming batches of live checks processed for deposit through lockboxes and confirm each deposit has been posted & reconciled to the appropriate practice management system • Balance checks are posted to batch totals • Post-write-offs once approved by management before month end • Post refund checks issued by accounting related to overpayment recoveries/credit balances reflected on Kinnser accounts • Monitor & record refund requests received monthly by agency location • Provide month-end bank file with summarized payment totals inclusive of all deposits processed within a close month, allocated by associated agency location • Account for total write-offs, refund requests, underpayments, overpayments, and credit balances, then submit each category on provided template each month • Work closely with accountants to resolve month-end variances and reconcile items