Assembly Health

• Serve as trusted regulatory and operational advisor to skilled nursing and assisted living providers nationwide. • Monitor, interpret, and communicate industry regulations, reimbursement updates, and emerging trends impacting post-acute care organizations. • Independently stay ahead of healthcare industry changes and analyze operational and regulatory impacts across all levels of SNF and AL organizations. • Develop and deliver timely educational content including webinars, presentations, training materials, videos, and industry resources. • Create thought leadership content through social media engagement, industry articles, client communications, and conference participation. • Respond to client regulatory and operational questions through the Polaris Group Solution Center hotline and email while ensuring exceptional customer service. • Conduct regulatory research and provide timely guidance to consultants and clients regarding evolving industry requirements and best practices. • Perform offsite and onsite medical record reviews, regulatory assessments, and episodic consulting visits as directed. • Analyze client data and prepare comprehensive reports with actionable recommendations and follow-up strategies. • Review consultant site visit reports for regulatory accuracy and quality assurance. • Maintain accurate documentation, reports, calendars, and Solution Center records in accordance with company standards. • Build strong client relationships through responsive communication, strategic guidance, and professional support. • Collaborate with internal teams on product development, educational initiatives, and consulting strategies. • Represent Polaris Group through conferences, speaking engagements, webinars, and professional industry events. • Identify opportunities for additional consulting services and collaborate with the sales team to support client growth and retention. • Participate in and lead special projects that support business initiatives, innovation, and organizational growth. • Perform additional duties and strategic initiatives as assigned to support the evolving needs of the business.

Role Description Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. This is a full-time, non-exempt position with a work schedule of SATURDAY - WEDNESDAY and reports to the Benefits Manager. What You Will Do - Complete soft checks and Green VOBs where verification can be obtained electronically or through payer portals without outbound calls to insurance companies. - Accurately review and verify patient eligibility, coverage details, and benefit information through online systems and clearinghouses. - Properly document and relay benefit information to provider offices in a clear and timely manner. - Respond to email correspondence from provider offices promptly and professionally. - Ensure all benefit verifications are entered accurately into internal systems with strong attention to detail. Salary Range $18 — $23 USD Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more. Company Description All official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates are encouraged to carefully verify sender domains and remain vigilant against potential impersonation attempts. Communications from any other domain should be considered unauthorized.

Role Description Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. - Medical Records Preparation: - Collect, organize, and prepare medical records and related documentation required for insurance claim review. - Ensure that all records are complete, accurate, and compliant with insurance requirements. - Claims Submission Support: - Work closely with billing specialists and AR specialists to submit medical records and documentation as part of the insurance claims process. - Documentation Review: - Verify the accuracy and completeness of all documentation before submission to third-party payers. - Identify and address any missing information or discrepancies. - Coordination with Providers: - Liaise with healthcare providers and internal departments to obtain additional information or clarification on medical records as needed for medical record submissions. - Compliance: - Ensure that all medical records and documentation submitted to third-party payers comply with HIPAA, payer-specific guidelines, and other regulatory requirements. - Follow-Up: - Track the follow up on the status of submitted claims provided by AR specialists. - Ensure that any requests for additional documentation from insurance companies are addressed promptly. - Verify and properly document confirmation of receipt of submitted medical records facilitating the next phase of follow up. - Communication: - Maintain clear and effective communication with Leadership, billing and collections staff, insurance companies, and healthcare providers regarding the status of claims issues related to documentation. - Record Management: - Maintain organized and secure records of all documentation submitted to insurance companies. - Ensure that these records are accessible for audits or reviews. - Reporting: - Generate reports on the status of medical records submissions, including any delays, denials, or issues related to medical records. - Provide these reports to the Payer relations manager and the Director of Revenue Cycle Management. - Training and Support: - Assist and provide guidance and training to billing staff on the proper documentation and submission procedures required for successful claims processing involving medical records submissions as needed. - Assist and provide guidance and training to AR specialists on the proper follow up procedures required for successful processing of claims involved in the medical record process. - Process Improvement: - Identify areas for improvement in the medical records submission process. - Work with the Leadership team to implement best practices and enhance efficiency. - Execute additional duties as assigned, demonstrating diligence and meticulous attention to detail. Qualifications - Associate’s degree in health information management, Medical Billing, or a related field is preferred. - Minimum of two to four years of experience in medical records management, billing, or a related role, with a focus on third-party billing and insurance claims submission. - Strong understanding of medical records documentation, insurance billing processes, and regulatory compliance, including HIPAA. - Excellent organizational, communication, and problem-solving skills, with attention to detail and the ability to manage multiple tasks simultaneously. - Proficiency in electronic health records (EHR) systems and billing software. - Ability to function well in a fast-paced and at times stressful environment. - Prolonged periods of sitting at a desk and working at a computer. - Ability to lift and carry items weighing up to 10 pounds at times. Benefits - Be part of something special! We are growing both organically and through acquisitions. - Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way! - Ongoing training and development programs. - An environment that values transparency. - This is a full-time, non-exempt position reporting to the Payer Relations Manager. - The compensation range for this position is $20 - $26 per hour. - Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. - The expected salary range for this position reflects these considerations and may vary accordingly. - In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. - We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.

Role Description We are seeking a client-focused and results-driven Revenue Cycle Account Manager to serve as a key liaison between our organization and our most valued physician clients. This individual will be responsible for managing day-to-day client relationships, driving satisfaction and retention, and ensuring the successful delivery of Revenue Cycle Management (RCM) services. The ideal candidate is highly organized, proactive, and solution-oriented, with a strong understanding of the end-to-end revenue cycle. They excel at building trust, navigating complex client needs, and partnering cross-functionally to resolve issues and identify growth opportunities. A client-first mindset and strong communication skills are essential, along with a working knowledge of physician RCM best practices. This is a full-time, exempt position reporting to the Behavioral Health RCM Leadership Team. What You Will Do - Client Relationship Management: - Serve as the primary point of contact for Behavioral Health clients, addressing inquiries and concerns proactively. - Build and maintain strong relationships with healthcare providers and stakeholders. - Conduct regular client meetings to review RCM performance, discuss challenges, and align on financial goals. - Provide ongoing education to clients on RCM processes, industry trends, and regulatory changes. - Utilize Salesforce as the primary CRM to manage accounts, track client engagement activities, maintain accurate customer data, and log client escalations. - Revenue Cycle Performance & Optimization: - Assist with the onboarding of new clients by helping coordinate meetings, gathering and tracking documentation, and ensuring internal teams are aligned on next steps. - Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO), Denial Rates, AR Aging, and Net Collections. - Identify trends and implement solutions to optimize revenue collection and minimize delays. - Collaborate with internal billing, coding, and collections teams to ensure timely claims submission, payment posting, and follow-ups. - Address payer issues, reimbursement challenges, and operational bottlenecks. - Operational & Financial Oversight: - Develop and execute action plans to improve financial outcomes for clients. - Ensure compliance with industry regulations (HIPAA, CMS, payer policies) and best practices. - Provide detailed reporting and insights on revenue cycle health. - Partner with leadership to refine workflows and enhance efficiency. - Issue Resolution & Process Improvement: - Investigate and resolve client issues related to claims, payments, or system inefficiencies. - Work cross-functionally with internal teams to drive process improvements. - Identify automation and technology enhancements to streamline operations. Qualifications - Experience: 5+ years in revenue cycle management, medical billing, or healthcare account management, supporting Behavioral Health providers (mental health and substance abuse). - Education: Bachelor’s degree in healthcare administration, Business, or equivalent years of professional experience. - Technical Skills: Familiarity with RCM software (e.g., CollaborateMD), payer portals, and reporting tools. Demonstrated experience using a CRM platform (e.g., Salesforce) to manage customer relationships. - Knowledge: Strong understanding of medical billing, coding (CPT, ICD-10), insurance verification, and reimbursement processes. Understanding of ASAM and LOCUS billing criteria is highly desirable. - Soft Skills: Excellent communication, problem-solving, and customer service skills. - Analytical Ability: Experience with financial reports, data analysis, and KPI tracking. - People Oversight: 3+ years’ experience in supervising staff and overseeing workflow functions. - Ability to function well in a fast-paced and at times stressful environment. - Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times. Salary Range $70,000 — $90,000 USD Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more. Company Description All official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates are encouraged to carefully verify sender domains and remain vigilant against potential impersonation attempts. Communications from any other domain should be considered unauthorized.

• Prepare monthly financial statements for all assigned facilities within a structured timeframe • Facilitate monthly close procedures • Prepare monthly reconciliations and schedules • Analyze revenues and expenses to ensure they are recorded appropriately on a monthly basis as well as report on variances • Take ownership of all details of the general ledger of assigned facilities as well as understand the flow of transactions • Collaborate with outside consultants and accountants to assist in their preparation of two year-end cost reports as well as year-end financial statements • Respond to questions from other departments in a timely manner to prevent delays in closings • Prepare and provide specific reports and information requested by client as the need arises throughout the month • Furnish required information to banks after monthly financials have been finalized

Role Description Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. - Work closely with residents and their families to establish a viable payer source beginning from date of entry throughout the resident's stay - Process Medicaid Applications and re-determinations - Utilize Utrack to enter all data - Interact with client and facility staff with professionalism in all facets of customer service - Prioritize and adjust workload based on the urgency and importance of issues - Escalate growing balances and/or unresolved time sensitive issues - Ensure facilities are operating according to procedure and compliance - Maintain timely communication with directors, administrators, and staff regarding potential issues at the facilities - Participate in team meetings, committees, and/or conference calls - Other responsibilities may include training new BOMs Qualifications - Experience working with nursing home facilities and Medicaid applications - Experience with NCS, MatrixCare and/or PCC a plus - Strong written and verbal skills with the ability to adjust the message to fit the audience - Possess strong organizational and time management skills - Ability to analyze and synthesize information to understand issues and identify options - Engage with a wide base of clients across the organization - Collaborate with interdepartmental team members to complete projects Benefits - Be part of something special! We are growing both organically and through acquisitions. - Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way! - Ongoing training and development programs - An environment that values transparency - Virtual and in-person events to connect with your team. - Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office. Salary Range $25 — $29 USD Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more. All official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates are encouraged to carefully verify sender domains and remain vigilant against potential impersonation attempts. Communications from any other domain should be considered unauthorized.

• Lead, mentor, and manage a team of billing specialists and coordinators responsible for the billing performance of assigned facilities. • Oversee day-to-day billing operations, ensuring the team submits claims in a timely and accurate manner. • Provide training, development, and performance feedback to the billing team to ensure adherence to best practices and regulatory compliance. • Set performance goals for the team, monitor progress, and ensure key metrics such as days in accounts receivable (AR) and collection rates are met. • Serve as the primary point of contact for a portfolio of SNF customers, ensuring their billing needs are met and addressing any concerns or issues related to billing or revenue cycle management. • Serve as primary point of contact for our offshore portfolio, including vendor management, SOPs, staffing needs, and general project management to optimize our offshore A/R processes. • Monitor the billing performance of each SNF in the portfolio, identifying trends, potential issues, and opportunities for improvement. • Develop customized strategies for each client to optimize billing processes, reduce claims denials, and maximize collections. • Collaborate with clients to ensure they understand their billing performance, and work with them to resolve any discrepancies or challenges. • Oversee the submission of claims for the SNF portfolio, ensuring accuracy and compliance with Medicare, Medicaid, and other payer requirements. • Ensure timely follow-up on unpaid claims, manage denials, and coordinate with insurance providers to resolve disputes. • Implement best practices in billing operations, continually seeking opportunities to improve the efficiency and effectiveness of billing processes for customers. • Work closely with executive leadership to develop and refine policies and procedures related to billing and revenue cycle management. • Ensure that all billing activities are compliant with state and federal regulations, including HIPAA, Medicare, Medicaid, and other third-party payer rules. • Stay updated with changes in reimbursement models, billing regulations, and industry best practices. • Conduct regular audits of the billing processes for the SNF portfolio to ensure accuracy and compliance. • Prepare and present reports on billing performance, revenue collection, and other key financial metrics to senior management and SNF customers. • Build and maintain strong relationships with clients, acting as a trusted advisor on billing and revenue cycle matters. • Provide regular communication with customers regarding billing issues, financial performance, and resolution of any disputes. • Work to proactively resolve issues before they escalate, providing clients with clear communication on their billing status. • Other tasks and projects as needed and assigned.

• Greet our patients in a friendly and positive manner. • Discuss and answer customer questions with a goal of one call resolution. • Updating confidential information and insurance billing • Process credit card payments. • Manage tasks within our internal work queues updating information as necessary. • Respond to website patient inquiries via phone call to discuss concerns and provide resolution. • Work with collection agencies to update and provide accurate information. • Respond to Attorney requests for balances and correspondence as well as update and bill insurance. • Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.

• Serve as the primary point of contact for assigned Nextech clients • Monitor and analyze key performance indicators (KPIs) • Develop and execute action plans to improve financial outcomes for clients • Investigate and resolve client issues related to claims and payments

• Lead, mentor, and develop a high-performing team of RCM Account Managers, fostering a client-focused culture of collaboration, accountability, and continuous improvement. • Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning. • Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions. • Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance. • Lead strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership. • Collaborate directly with clients to optimize workflows, identify improvement opportunities, and ensure seamless delivery of services aligned with their evolving needs. • Develop and maintain KPIs, performance metrics, and reporting structures to track service delivery, client satisfaction, and team performance. • Analyze performance trends, financial data, and client feedback to inform strategic decisions and drive continuous improvement. • Monitor staff performance trends, provide coaching, and implement quality assurance initiatives to maintain best-in-class service standards. • Drive account growth and retention by identifying opportunities for new services or expanded partnerships. • Support contract renewals, pricing discussions, and proposal development for strategic accounts. • Proactively address risk areas and implement retention strategies for at-risk clients. • Maintain strong internal communication across departments to ensure alignment and promote knowledge sharing. • Collaborate with Nextech leadership to report on KPIs, recommend system enhancements, and address challenges or successes within the program. • Ensure compliance with all applicable government regulations and industry standards. • Lead or participate in special projects and perform additional duties as needed to support evolving business priorities.