Assembly Health

• Develop and execute a strategic business development plan • Identify, develop, and close new business opportunities • Build relationships with owners, executives, and decision-makers • Generate new business through networking and thought leadership • Conduct discovery meetings to understand customer challenges • Develop trusted relationships with executive leaders in the Skilled Nursing industry

• Drive New Business Growth • Build and manage a strong pipeline of qualified opportunities using a disciplined sales process • Effectively communicate Assembly Health’s value proposition to executive-level decision-makers at Private Practices and/or Physician run organizations. • Develop and execute a strategic territory plan focused on high-value prospects in the region. • Build a pipeline through combination of outbound prospecting, professional networking, client referrals, and collaboration with Marketing. • Leverage market insights, industry trends, and competitor intelligence to prioritize accounts and optimize outreach. • Engage in deep discovery to understand each client’s financial and operational challenges. • Tailor RCM solutions to meet the unique needs of physician groups, behavioral health providers, or skilled nursing facilities. • Partner closely with marketing, operations, and client success teams to ensure smooth onboarding and long-term satisfaction. • Maintain a clean and up-to-date CRM (Salesforce or HubSpot) with accurate data and forecasts. • Stay current on healthcare reimbursement trends, payer regulations, and RCM innovations.

• Complete enrollment/credentialing and re-credentialing applications • Maintain a detailed log of all pending and completed work • Communicate the results and status of the applications to physicians, payers, managers, and co-workers. • Maintenance of physician enrollment and CAQH profiles • Documentation within enrollment database • Coordinate signatures • Payer processing and research • Involves extensive phone work and internet. • Research and resolve claim issues related to physician enrollment. • Other tasks as needed.

• Serve as the first point-of-contact for team members needing assistance with their day-to-day claim follow-up and questions • Provide continuous education and mentorship to peers • Share expertise, best practices, and strategies for effective collection and claim follow up • Ensure accurate documentation of collection activities • Assist team members with proper record-keeping practices and ensuring collection processes are followed as outlined in the organization's SOP. Help team members set and achieve their individual performance goals • Collaborate with insurance providers to monitor outstanding claim status and navigate resolution steps • Investigate outstanding A/R accounts, determine the cause of the delinquency, and collect payments • Submit and re-submit claims and conduct follow-up calls ensuring thorough documentation • Review all documentation the client provides and identify discrepancies • Contribute to the preparation and the assignment of collection work queues • Perform daily QA reviews on AR Specialists quantity and quality of work on their assigned accounts • Identify trends and conduct root cause analyses on unpaid and underpaid claims • Create monthly reports using Excel that outline insurance denial trends and share with internal management • Achieve performance goals or objectives (individual or departmental) as established by the Manager • Maintain HIPAA and compliance standards to preserve patient confidentiality • Other tasks as needed and assigned

Role Description We are seeking a dynamic and strategic Director of RCM Account Management to lead our Account Management team and serve as a trusted advisor to our most strategic, board-level clients. This individual will be responsible for driving client satisfaction, retention, and growth within our Nextech vertical by ensuring the seamless delivery of RCM services and mentoring a high-performing team of account managers. The ideal candidate is a strategic, results-driven leader with a proven track record of: - Accelerating revenue growth - Enhancing client satisfaction - Building strong cross-functional partnerships This is a full-time, exempt position reporting to our Vice President of Physician RCM. What You Will Do - Leadership & Team Development - Lead, mentor, and develop a high-performing team of RCM Account Managers, fostering a client-focused culture of collaboration, accountability, and continuous improvement. - Partner with the VP and General Manager of Physician RCM on staffing evaluations, talent development, and succession planning. - Supervise cross-functional onshore and offshore teams responsible for all aspects of the revenue cycle, ensuring alignment and excellence across operations, analytics, billing, coding, and compliance functions. - Client Relationship Management - Serve as the executive liaison for C-suite and board-level stakeholders across top-tier accounts, ensuring expectations are exceeded through proactive engagement and strategic guidance. - Lead strategic business review meetings and planning sessions for high-value clients in partnership with account managers and internal leadership. - Collaborate directly with clients to optimize workflows, identify improvement opportunities, and ensure seamless delivery of services aligned with their evolving needs. - Operational Excellence & Performance Management - Develop and maintain KPIs, performance metrics, and reporting structures to track service delivery, client satisfaction, and team performance. - Analyze performance trends, financial data, and client feedback to inform strategic decisions and drive continuous improvement. - Monitor staff performance trends, provide coaching, and implement quality assurance initiatives to maintain best-in-class service standards. - Strategic Growth & Retention - Drive account growth and retention by identifying opportunities for new services or expanded partnerships. - Support contract renewals, pricing discussions, and proposal development for strategic accounts. - Proactively address risk areas and implement retention strategies for at-risk clients. - Collaboration & Compliance - Maintain strong internal communication across departments to ensure alignment and promote knowledge sharing. - Collaborate with Nextech leadership to report on KPIs, recommend system enhancements, and address challenges or successes within the program. - Ensure compliance with all applicable government regulations and industry standards. - Misc - Lead or participate in special projects and perform additional duties as needed to support evolving business priorities. Qualifications - Bachelor’s degree in business, Healthcare Administration, or equivalent years of experience. - 8+ years of progressive experience in revenue cycle management or healthcare operations. - 5+ years in a leadership role, managing client-facing account management teams. - Proven track record of managing enterprise-level clients, including direct engagement with C-suite and board executives. - Demonstrated success in driving client satisfaction, retention, and growth through strategic account oversight. - Deep knowledge of end-to-end RCM processes (coding, billing, AR, collections, denials, etc.). - Experience with RCM platforms (NextGen preferred), automation tools, and a strong technical aptitude. Specialty RCM knowledge in podiatry a plus. - Strategic thinker with strong analytical and problem-solving capabilities. - Exceptional communication, relationship management, and organizational skills with a client-first mindset. - Adaptable to change and willingness to learn different processes. - Ability to perform effectively in a fast-paced and dynamic environment. - Prolonged periods of sitting at a desk and working on a computer; ability to occasionally lift or carry up to 10 pounds. Salary Range $90,000 — $120,000 USD Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.

• Support RCM Account Managers with client inquiries and identify areas of improvement. • Oversee and provide coaching to a multi-disciplinary team of offshore team members. • Complete complex denials follow-up and appeals and support AR management and payment posting functions. • Identify, investigate, and resolve unpaid claims. • Research and resolve payment and adjustment discrepancies. • Submit claims’ reconsiderations and appeals. • Research payer policies. • Resolve patient queries and verify insurance coverage. • Present reports to Account Managers informing them of offshore KPIs and A/R health status. • Other tasks as needed.

• Serve as trusted regulatory and operational advisor to skilled nursing and assisted living providers nationwide. • Monitor, interpret, and communicate industry regulations, reimbursement updates, and emerging trends impacting post-acute care organizations. • Independently stay ahead of healthcare industry changes and analyze operational and regulatory impacts across all levels of SNF and AL organizations. • Develop and deliver timely educational content including webinars, presentations, training materials, videos, and industry resources. • Create thought leadership content through social media engagement, industry articles, client communications, and conference participation. • Respond to client regulatory and operational questions through the Polaris Group Solution Center hotline and email while ensuring exceptional customer service. • Conduct regulatory research and provide timely guidance to consultants and clients regarding evolving industry requirements and best practices. • Perform offsite and onsite medical record reviews, regulatory assessments, and episodic consulting visits as directed. • Analyze client data and prepare comprehensive reports with actionable recommendations and follow-up strategies. • Review consultant site visit reports for regulatory accuracy and quality assurance. • Maintain accurate documentation, reports, calendars, and Solution Center records in accordance with company standards. • Build strong client relationships through responsive communication, strategic guidance, and professional support. • Collaborate with internal teams on product development, educational initiatives, and consulting strategies. • Represent Polaris Group through conferences, speaking engagements, webinars, and professional industry events. • Identify opportunities for additional consulting services and collaborate with the sales team to support client growth and retention. • Participate in and lead special projects that support business initiatives, innovation, and organizational growth. • Perform additional duties and strategic initiatives as assigned to support the evolving needs of the business.

Role Description Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. This is a full-time, non-exempt position with a work schedule of SATURDAY - WEDNESDAY and reports to the Benefits Manager. What You Will Do - Complete soft checks and Green VOBs where verification can be obtained electronically or through payer portals without outbound calls to insurance companies. - Accurately review and verify patient eligibility, coverage details, and benefit information through online systems and clearinghouses. - Properly document and relay benefit information to provider offices in a clear and timely manner. - Respond to email correspondence from provider offices promptly and professionally. - Ensure all benefit verifications are entered accurately into internal systems with strong attention to detail. Salary Range $18 — $23 USD Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more. Company Description All official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates are encouraged to carefully verify sender domains and remain vigilant against potential impersonation attempts. Communications from any other domain should be considered unauthorized.

Role Description Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity. - Medical Records Preparation: - Collect, organize, and prepare medical records and related documentation required for insurance claim review. - Ensure that all records are complete, accurate, and compliant with insurance requirements. - Claims Submission Support: - Work closely with billing specialists and AR specialists to submit medical records and documentation as part of the insurance claims process. - Documentation Review: - Verify the accuracy and completeness of all documentation before submission to third-party payers. - Identify and address any missing information or discrepancies. - Coordination with Providers: - Liaise with healthcare providers and internal departments to obtain additional information or clarification on medical records as needed for medical record submissions. - Compliance: - Ensure that all medical records and documentation submitted to third-party payers comply with HIPAA, payer-specific guidelines, and other regulatory requirements. - Follow-Up: - Track the follow up on the status of submitted claims provided by AR specialists. - Ensure that any requests for additional documentation from insurance companies are addressed promptly. - Verify and properly document confirmation of receipt of submitted medical records facilitating the next phase of follow up. - Communication: - Maintain clear and effective communication with Leadership, billing and collections staff, insurance companies, and healthcare providers regarding the status of claims issues related to documentation. - Record Management: - Maintain organized and secure records of all documentation submitted to insurance companies. - Ensure that these records are accessible for audits or reviews. - Reporting: - Generate reports on the status of medical records submissions, including any delays, denials, or issues related to medical records. - Provide these reports to the Payer relations manager and the Director of Revenue Cycle Management. - Training and Support: - Assist and provide guidance and training to billing staff on the proper documentation and submission procedures required for successful claims processing involving medical records submissions as needed. - Assist and provide guidance and training to AR specialists on the proper follow up procedures required for successful processing of claims involved in the medical record process. - Process Improvement: - Identify areas for improvement in the medical records submission process. - Work with the Leadership team to implement best practices and enhance efficiency. - Execute additional duties as assigned, demonstrating diligence and meticulous attention to detail. Qualifications - Associate’s degree in health information management, Medical Billing, or a related field is preferred. - Minimum of two to four years of experience in medical records management, billing, or a related role, with a focus on third-party billing and insurance claims submission. - Strong understanding of medical records documentation, insurance billing processes, and regulatory compliance, including HIPAA. - Excellent organizational, communication, and problem-solving skills, with attention to detail and the ability to manage multiple tasks simultaneously. - Proficiency in electronic health records (EHR) systems and billing software. - Ability to function well in a fast-paced and at times stressful environment. - Prolonged periods of sitting at a desk and working at a computer. - Ability to lift and carry items weighing up to 10 pounds at times. Benefits - Be part of something special! We are growing both organically and through acquisitions. - Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way! - Ongoing training and development programs. - An environment that values transparency. - This is a full-time, non-exempt position reporting to the Payer Relations Manager. - The compensation range for this position is $20 - $26 per hour. - Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. - The expected salary range for this position reflects these considerations and may vary accordingly. - In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. - We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.

Role Description We are seeking a client-focused and results-driven Revenue Cycle Account Manager to serve as a key liaison between our organization and our most valued physician clients. This individual will be responsible for managing day-to-day client relationships, driving satisfaction and retention, and ensuring the successful delivery of Revenue Cycle Management (RCM) services. The ideal candidate is highly organized, proactive, and solution-oriented, with a strong understanding of the end-to-end revenue cycle. They excel at building trust, navigating complex client needs, and partnering cross-functionally to resolve issues and identify growth opportunities. A client-first mindset and strong communication skills are essential, along with a working knowledge of physician RCM best practices. This is a full-time, exempt position reporting to the Behavioral Health RCM Leadership Team. What You Will Do - Client Relationship Management: - Serve as the primary point of contact for Behavioral Health clients, addressing inquiries and concerns proactively. - Build and maintain strong relationships with healthcare providers and stakeholders. - Conduct regular client meetings to review RCM performance, discuss challenges, and align on financial goals. - Provide ongoing education to clients on RCM processes, industry trends, and regulatory changes. - Utilize Salesforce as the primary CRM to manage accounts, track client engagement activities, maintain accurate customer data, and log client escalations. - Revenue Cycle Performance & Optimization: - Assist with the onboarding of new clients by helping coordinate meetings, gathering and tracking documentation, and ensuring internal teams are aligned on next steps. - Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO), Denial Rates, AR Aging, and Net Collections. - Identify trends and implement solutions to optimize revenue collection and minimize delays. - Collaborate with internal billing, coding, and collections teams to ensure timely claims submission, payment posting, and follow-ups. - Address payer issues, reimbursement challenges, and operational bottlenecks. - Operational & Financial Oversight: - Develop and execute action plans to improve financial outcomes for clients. - Ensure compliance with industry regulations (HIPAA, CMS, payer policies) and best practices. - Provide detailed reporting and insights on revenue cycle health. - Partner with leadership to refine workflows and enhance efficiency. - Issue Resolution & Process Improvement: - Investigate and resolve client issues related to claims, payments, or system inefficiencies. - Work cross-functionally with internal teams to drive process improvements. - Identify automation and technology enhancements to streamline operations. Qualifications - Experience: 5+ years in revenue cycle management, medical billing, or healthcare account management, supporting Behavioral Health providers (mental health and substance abuse). - Education: Bachelor’s degree in healthcare administration, Business, or equivalent years of professional experience. - Technical Skills: Familiarity with RCM software (e.g., CollaborateMD), payer portals, and reporting tools. Demonstrated experience using a CRM platform (e.g., Salesforce) to manage customer relationships. - Knowledge: Strong understanding of medical billing, coding (CPT, ICD-10), insurance verification, and reimbursement processes. Understanding of ASAM and LOCUS billing criteria is highly desirable. - Soft Skills: Excellent communication, problem-solving, and customer service skills. - Analytical Ability: Experience with financial reports, data analysis, and KPI tracking. - People Oversight: 3+ years’ experience in supervising staff and overseeing workflow functions. - Ability to function well in a fast-paced and at times stressful environment. - Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times. Salary Range $70,000 — $90,000 USD Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more. Company Description All official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates are encouraged to carefully verify sender domains and remain vigilant against potential impersonation attempts. Communications from any other domain should be considered unauthorized.