Affinitiv

• Coordinate engineering and operations efforts: • Manage feature requests and write business requirements • Prioritize engineering tasks with internal and OEM stakeholders • Coordinate system updates for new model years, including service plan, VMG and accessory trigger updates • Coordinate national product and major feature launches: • Plan pilots with Account Management Team and delivery departments, including setting objectives and success criteria • Coordinate training for OEM corporate, OEM field and dealers, Affinitiv internal and external field reps, and support reps • Plan rollout with Account Team and delivery departments and set up feedback loop • Responsible for providing internal and OEM reporting: • Account success metrics • Internal executive-level reports on program success metrics • Monthly and/or ad hoc reports to OEM as needed • Coordinate client quarterly business reviews (QBRs) in partnership with Account Management Team • Coordinate client executive business reviews (EBRs) in partnership with Account Management Team • Partner with delivery departments and Account Management Team to document and maintain, as needed, the following: • Release notes (as well as disseminate to various audiences including OEM Corporate, OEM field, dealers, and internal and external field representatives) • Online training materials for dealers, field representatives, and OEM personnel • OEM integrations (e.g. file feeds and APIs) • Program-specific feature/reporting logic and other program-specific considerations • Meeting and schedule management • Schedule internal meetings as well as draft, store, and disseminate notes • Schedule OEM stakeholder meetings as well as draft, store, and disseminate notes • Maintain monthly meeting calendar in partnership with other team members and the Account Management Team • Lead weekly internal cross-department status calls • Contribute to and uphold quality standards at Affinitiv • Complete program review for OEM-specific features to confirm functionality against business requirements where possible • Ensure customer communications either authored or reviewed by Program Manager are professional and positively represent the Company • Escalation support for OEM: • Handle support escalations from OEM and field reps

• Drafting system requirements. This scope of responsibility involves the description of how the system is supposed to behave. Also, it establishes the constraints of its functionality. • Preparing functional requirements. A technical process analyst is also responsible for documenting functional requirements. • Formulating the main backlog. Ensuring a general outline of the project is defined within a backlog to formulate a basis of an instructive to-do list. • They are required to evaluate customer, employee & stakeholder needs, internal & customer workflows and business processes to be able to document and define requirements of product and feature needs. • They conduct meetings with different stakeholders and participants in various parts of operational processes, analyze the information received. • Document software implemented by development team for future reference by the development team and other internal departments. • Document decisions and the supporting reasons for the action made at each team and stakeholder meetings. • Technical Process Analysts gather information through process mapping, flow-charts, and workshops. This information can then be used to develop better process engineering or software solutions. • Their primary goal is to assess business requirements and make evidence-based recommendations to support process improvements and document through BRDs, User Stories, Flow Charts, and any other supporting format, the requirements to be conveyed to product and engineering teams. • Builds and maintains inclusive cross-functional partnerships directly with key stakeholders across our Product, Engineering teams. • Presents how the product's features support the business strategy and service delivery model. Provides data and recommendations for decision making to impact the product and roadmap, may update or own some of the product management documentation. • Co-ordinates with internal resources on complex research and analysis from idea generation through implementation.

• Support business customers on our proprietary software to identify service-related needs and offer the most appropriate solutions providing world-class customer service • Proactively stay up to date with all the latest technologies concerning our products and the underlying technologies • Recognize and escalate difficult technical/business issues within the organization • Work with support and/or product development personnel to troubleshoot and work around product issues • Prioritize and organize customer ticket workload • Ability to professionally interact with the end user to train and work with them to meet new requirements and needs via email, phone and ticketing system • Ability to handle high volume tickets and calls while maintaining an up-to-date backlog of actively working tickets

• Manage the production and delivery of digital and email marketing solutions specific to the automotive industry • Collaborate with internal departments to fulfill contracts and resolve issues as they pertain to the solution you support • Ensure all new and existing campaigns are deployed within Service Level Agreement • Communicate with internal teams and vendor to coordinate all aspects of new client launches and monthly recurring deployment cycles • Manage monthly customer updates for email and digital marketing initiatives; coordinating with Creative team on details, offers and requirements • Submit proofs for client approval and co-op pre-approval, if applicable • Perform with consistency, efficiency and a sense of urgency • Escalate problems and issues as necessary through the proper channels • Understand your impact on the success of the client relationship and consistently exceed client expectations • Keep Sales Team informed of status updates and all pertinent information regarding the fulfillment of each project or campaign, including any issues, bugs or roadblocks • Act as a team player and engage Clients and Co-workers with professionalism and respect

• Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business. • Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager. • Build and maintain strong, long-lasting client relationships • Develop a trusted advisor relationship with key decision makers and build upon existing product use • Ensure successful delivery of our software solutions according to client needs and objectives • Conduct training and communicate product knowledge effectively • Forecast and track key account metrics for both the client and Affinitiv management. • Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment • Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed • Track and submit expenses accurately on a timely basis. All expenses submitted must be detailed and legible and have a relationship with a client task and entered in Concur for review and approval • Maintains client in store visit schedule according account SLAs. • Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys

Role Description The role of District Sales Manager will work with the company strategic direction of acquiring dealer group opportunities. Working in conjunction with the VP’s executing a Top Down approach with executive alignment to capture specific targeted rooftops in a Bottoms Up approach to gain share within the group. - Drive Revenue growth through pipeline growth - Pipeline Growth: develop qualified pipeline coverage to reflect 3X to 5X of monthly and quarterly quota targets - Achieving assigned monthly booking targets - Salesforce Forecasting and Pipeline Management: maintain four-month accurate rolling forecast - Sales Face to Face Visits: Expected travel and meeting with prospective customers on a weekly basis, as well as delivering paperwork to close business - Domain Expertise: come up to speed and maintain a knowledge base on our products, competition, and market trends Sales: - Sell Affinitiv’s products and services to customers within your assigned territory using a consultative approach to meet and exceed all revenue monthly quota targets - Travel within assigned territory or conduct online meetings with prospects and current customers - Maintain activity level of phone calls, emails, scheduled meetings, and prospecting - Establish qualified pipeline opportunities to reflect 3X to 5X of monthly and quarterly quota targets - Educate Auto Retailers (new business or grow current accounts) on how Affinitiv products or services can benefit their dealerships, and help achieve Corporate KPIs through our products and consultative approach - Utilize Salesforce.com to manage and record all sales activity - Monitor the company’s industry competitors, new products, and market conditions to understand customer's specific needs - Interact regularly with Affinitiv thought leaders: Sales VP, to identify new opportunities Qualifications - 5+ years of demonstrated experience in Automotive software sales - Comfortable with Auto Software Solutions or Marketing Services - Experience tracking all sales activity in Salesforce or relatable CRM - Strong computer skills, proficiency in Microsoft Office Suite - Willing to travel 80% - Previous record of success and excellent employment references Benefits - Comprehensive benefits package including medical, dental, vision, and 401K effective day 1 - Generous PTO for time off with family and friends Company Description At Affinitiv, we celebrate diversity, equality, and an inclusive environment. Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.

Role Description Reporting to the Sr. Director Client Success, responsibilities of the Field Performance Manager, (Automotive SaaS) include: - Developing close relationships with your portfolio of assigned clients. - Connecting with key decision makers. - Maximizing the potential of each account. - Educating clients on effective use of current suite of products. - Recommending additional products that meet client needs. Position requires 80% travel. Location Required - Northern California. Responsibilities include: - Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business. - Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager. - Build and maintain strong, long-lasting client relationships. - Develop a trusted advisor relationship with key decision makers and build upon existing product use. - Ensure successful delivery of our software solutions according to client needs and objectives. - Conduct training and communicate product knowledge effectively. - Forecast and track key account metrics for both the client and Affinitiv management. - Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment. - Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed. - Track and submit expenses accurately on a timely basis. - Maintain client in store visit schedule according to account SLAs. - Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys. Qualifications - 5-year experience in managing a SaaS in automotive. - Proven account management or other relevant experience in Fixed Ops. - Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization, including owner, executive and GM level. - Experience in delivering client-focused solutions based on customer needs. - Proven ability to manage multiple projects at a time while paying strict attention to detail. - Excellent listening, negotiation, and presentation skills. - Excellent verbal and written communication skills. - Dependable safe transportation in accordance with all state laws. - Must have valid DL, ability to rent a car, ability to take domestic flights. - Ability to incur and document travel related expenses to be reimbursed. - Must be organized and task oriented. - Must be able to visit clients in store each day of the week Monday thru Friday in accordance with Field Client Consultant and client requirements. Requirements - Position requires 80% travel. Benefits - Comprehensive benefits package that includes medical, dental, vision, and 401K effective day 1. - Generous PTO to enjoy off time with family and friends. Company Description At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Affinitiv knows you have interests outside of work, which is why we celebrate diversity, equality, and an inclusive environment. Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.

Role Description The Account Coordinator (AC) is the liaison between the client and Affinitiv Advertising and ensures that the client’s creative assets are delivered each month on time. They are responsible for delivering creative assets to be used across all advertising channels, traditional and digital. - Opens jobs utilizing our Dashboard with complete and accurate creative briefs. - Works with Traffic Manager for all production jobs. - Obtains client and co-op/compliance approvals. - Maintains constant record keeping of client and co-op/compliance approvals. - Conducts weekly website audits for active clients looking for 404 errors and out of date marketing campaigns. - Takes action on any issues found. - Initiates, manages (co-op/compliance approval), and posts all web assets on a monthly basis, including: - Website Offer Sliders - Website Offer Specials - Website Offer Landing Page - Display Ad Sets - Facebook Ad Sets - Submits all dealer websites for compliance approval on a monthly basis: - Makes all required changes in a timely manner - Resubmits - Obtains and files compliance approval letter. - Makes creative changes at the direction of the client and/or Account Executive. - Proofreads all assets produced by the agency for their particular clients prior to sending to the client and to the final vendor. - Completes insertion orders based off of the advertising budget. - Obtains media estimates based off of the advertising budget. - Interacts with clients, multiple departments, and team members. - Executes the monthly planning creative at the direction of the Senior Account Executive and/or the Account Executive. - Other tasks may include coordinating event logistics, media outreach activities, developing databases, coordinating mailings, and assembling press packets, training kits, or other materials. Qualifications - 1+ years of work experience - Experience with client support - Must be detail-oriented and self-motivated - Able to thrive in a fast-paced, deadline-driven environment - Ability to maintain composure and function well under pressure - Take initiative & be organized - Must be able to take direction well with the ability to juggle multiple clients and campaigns simultaneously - Consistently show respect for colleagues at all levels to contribute to a positive work environment Benefits - Comprehensive benefits package including medical, dental, vision, and 401K effective day 1 - Generous PTO for time off with family and friends Company Description At Affinitiv, we celebrate diversity, equality, and an inclusive environment. Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.

Role Description Join our award winning A-Team! Ready to produce exceptional results with exceptional people? Get in touch, we would love to get to know you. Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business. At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in-person collaboration thriving in a safe work environment. Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in-person or virtual team meetings to collaborate and cultivate relationships. Qualifications - Experience in the automotive industry preferred. - Strong communication and collaboration skills. - Ability to work in a remote or hybrid environment. Requirements - Commitment to diversity, equality, and an inclusive environment. - Adherence to equal employment opportunities for all employees and applicants. - Prohibition of discrimination and harassment of any type. Benefits - Comprehensive benefits package including medical, dental, and vision. - 401K effective day 1. - Generous PTO for time off with family and friends. Company Description Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.

Join our award-winning A-Team! Ready to produce exceptional results with exceptional people? Get in touch, we would love to get to know you. Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we pride ourselves on being the go-to experts in the industry. Not only do we work with over 6,500 dealerships and every major manufacturer in the country, we’re well-versed in OEM standards and the intricacies of a dealership or group’s local business. The Proofreader plays a critical role as a proofreader and helping to create quality marketing campaigns that are in line with brand standards and exceeds the customer’s expectations within tight deadlines. This applicant must have a minimum of 2-5 years’ experience as a proofreader. Mid-level knowledge of all aspects of spelling and grammar is required. Knowledge of marketing and/or experience in marketing preferred. Our Marketing Services Team needs someone who is personally driven to perform, hardworking, and willing to work in a fast-paced, fun-loving environment. Position Responsibilities: - Create quality marketing campaigns with attention to detail - Review marketing campaigns to ensure accuracy and professionalism - All other duties as assigned Position Requirements: - 2-5+ years experience as a proofreader - Strong spelling and grammar, with marketing experience or knowledge - Strong analytical ability for checking deliverable products against quality standards - A cooperative, teamwork approach to managing varying deadlines - Experience using MS Office Suite Work from Here At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Our Work from Here approach gives team members a choice to work on campus or remote, leaders can hold in person or virtual team meetings to collaborate and cultivate relationships. Affinitiv knows you have interests outside of work, which is why we offer a comprehensive benefits package that includes medical, dental, vision and 401K effective day 1 just to name a few. We also offer generous PTO so you can enjoy off time with family and friends. At Affinitiv, we celebrate diversity, equality, and an inclusive environment. Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.