Fully integrated data-driven solutions for the automotive customer lifecycle
Field Client Consultant
Location
United States + 9 moreAll locations: United States | United Kingdom | Canada | Germany | France | India | Brazil | Australia | Estonia | Japan
Posted
73 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Field Client Consultant
Affinitiv
Role Description Reporting to the Sr. Director Client Success, responsibilities of the Field Performance Manager, (Automotive SaaS) include: - Developing close relationships with your portfolio of assigned clients. - Connecting with key decision makers. - Maximizing the potential of each account. - Educating clients on effective use of current suite of products. - Recommending additional products that meet client needs. Position requires 80% travel. Location Required - Northern California. Responsibilities include: - Drive Affinitiv and Dealer initiatives to drive engagement and growth within existing assigned book of business. - Operate as the lead point of contact for all matters specific to your book of business and escalate any issues to manager. - Build and maintain strong, long-lasting client relationships. - Develop a trusted advisor relationship with key decision makers and build upon existing product use. - Ensure successful delivery of our software solutions according to client needs and objectives. - Conduct training and communicate product knowledge effectively. - Forecast and track key account metrics for both the client and Affinitiv management. - Identify and grow opportunities within assigned territory and collaborate with sales teams to ensure growth attainment. - Assist with high severity requests or issues and provide swift solutions or escalate to appropriate department as needed. - Track and submit expenses accurately on a timely basis. - Maintain client in store visit schedule according to account SLAs. - Meet or exceed client retention goals, additional product quotas, product usage objectives and client satisfaction surveys. Qualifications - 5-year experience in managing a SaaS in automotive. - Proven account management or other relevant experience in Fixed Ops. - Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization, including owner, executive and GM level. - Experience in delivering client-focused solutions based on customer needs. - Proven ability to manage multiple projects at a time while paying strict attention to detail. - Excellent listening, negotiation, and presentation skills. - Excellent verbal and written communication skills. - Dependable safe transportation in accordance with all state laws. - Must have valid DL, ability to rent a car, ability to take domestic flights. - Ability to incur and document travel related expenses to be reimbursed. - Must be organized and task oriented. - Must be able to visit clients in store each day of the week Monday thru Friday in accordance with Field Client Consultant and client requirements. Requirements - Position requires 80% travel. Benefits - Comprehensive benefits package that includes medical, dental, vision, and 401K effective day 1. - Generous PTO to enjoy off time with family and friends. Company Description At Affinitiv, we have the best of both worlds. Our team members have embraced remote work and our Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment. Affinitiv knows you have interests outside of work, which is why we celebrate diversity, equality, and an inclusive environment. Affinitiv is committed to providing an environment of mutual respect where equal employment opportunities are extended to all employees and applicants for employment. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. All aspects of employment are decided on the basis of qualifications, competence, merit, and business needs. Affinitiv is proud to be an equal opportunity employer.
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