Aeroflow Health

Role Description We are seeking an experienced HRIS Analyst with deep UKG Pro-suite expertise to support the configuration, optimization, and ongoing administration of our UKG environment. This person will play a critical role in ensuring system accuracy, scalability, and operational efficiency across HR, Payroll, Finance, and IT. This role is highly hands-on and will focus on: - System configuration - Business rules - Reporting - Integrations - Data audits - Issue resolution While proactively identifying opportunities to improve processes and leverage new UKG functionality. Qualifications - 3–5+ years of hands-on HRIS experience, with strong UKG expertise required, specifically in UKG Pro implementation - Demonstrated experience configuring UKG business rules, workflows, and reporting - Experience supporting open enrollment, payroll-adjacent processes, and timekeeping systems - Strong understanding of HR data structures, compliance considerations, and reporting logic - Proven ability to manage high ticket volume while maintaining accuracy and responsiveness - Experience working cross-functionally with HR, IT, Finance, and Payroll teams Requirements - Deep system configuration and problem-solving skills - Strong analytical mindset with attention to detail - Ability to work independently and manage competing priorities - Clear documentation and communication skills - Proactive, solutions-oriented approach to HRIS challenges Benefits - Competitive Pay - Health Plans with FSA or HSA options - Dental and Vision Insurance - Optional Life Insurance - 401K with Company Match - 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s) - Additional Parental benefits to include fertility stipends, free diapers, breast pump - Paid Holidays - PTO Accrual from day one - Employee Assistance Programs - And SO MUCH MORE!!

• Assist with telemedicine and in-home CPAP and BiPAP setups with patients and their families • Educate patients on use of home medical respiratory equipment, troubleshooting, in person or via telehealth • Provide respiratory skills to patients in the field as directed by physician orders • Maintain HIPAA/patient confidentiality including providing private space for telehealth appointments • Regular and reliable attendance as assigned by your schedule

• Own Canopie’s patient and member-facing product end-to-end - the roadmap, prioritization calls and the experience - across the member-facing app, clinical delivery tools, and partner-facing reporting interfaces • Set and continuously reprioritize the Canopie product roadmap, running tests and iterating across onboarding, engagement, clinical workflows, and partner needs • Define success in outcome terms - activation, engagement depth, clinical monitoring and engagement, retention - and move those numbers through product and design decisions • Keep leadership continuously informed - maintain a proactive decision and progress rhythm with the VP of Maternal Health • Own the full design lifecycle from discovery and user research to wireframes, high-fidelity mockups, and production-ready specs for the Canopie product suite • Lead UX research with members (pregnant and postpartum women), clinicians, and health plan partners • Set and maintain the Canopie design system, ensuring visual and interaction consistency across mobile (iOS/Android) and web platforms • Partner closely with engineering to ensure designs are implemented with fidelity

• Serve as the primary operational point of contact for Canopie’s health plan and program partners • Own day-to-day communication and ongoing relationship maintenance • Coordinate and support regular partner check-ins and quarterly business reviews (QBRs) • Track partner commitments, open items, and follow-ups; proactively flag risks and drive resolution across internal teams • Manage onboarding workflows for new partners • Maintain organized partner documentation including program configurations, contact records, and escalation histories • Own the production, packaging, and presentation of recurring and ad hoc partner-facing reporting • Build and maintain clear, accurate dashboards and reports that give partners confidence in their program performance • Support internal reporting that informs clinical operations and leadership decision-making

• Implement strategic sales plans developed by senior management to achieve business objectives and revenue targets. • Identify new market opportunities and contribute to action plans to drive growth. • Build and maintain strong relationships with key clients, partners, and stakeholders. • Understand customer needs, address concerns, and provide effective solutions to drive customer satisfaction and retention. • Monitor and analyze sales data to forecast future sales trends and opportunities. • Provide regular and accurate sales reports to the senior sales manager, highlighting key performance indicators and areas for improvement. • Attend regular sales training sessions to enhance skills and knowledge. • Foster a culture of continuous learning and professional development to improve overall sales effectiveness. • Follow and refine the established sales process to maximize efficiency and productivity. • Implement best practices and sales methodologies to streamline operations. • Stay informed about industry trends, market developments, and competitor activities. • Use market insights to identify competitive advantages and position the company's products/services effectively. • Collaborate with the marketing team to create compelling sales presentations, pitches, and sales collateral. • Effectively communicate the value proposition and unique selling points of the company's offerings. • Assist in negotiations with clients and close sales deals. • Ensure contract compliance and support the negotiation process to secure favorable agreements for the company. • Participate in performance metrics and evaluation systems to assess individual sales performance. • Receive constructive feedback and coaching to improve performance and achieve sales targets. • Monitor and manage the sales pipeline to ensure a steady flow of prospects and opportunities. • Prioritize leads and opportunities for optimal conversion rates. • Gather and analyze customer feedback to identify areas for improvement and potential product enhancements. • Stay updated on market trends and customers’ needs to adapt sales strategies accordingly. • Collaborate with other departments, such as marketing, product development, and customer support, to align sales efforts with overall company objectives and foster a customer-centric approach. • Ensure all sales activities comply with industry regulations, company policies, and ethical standards. • Uphold the company's reputation and integrity in all interactions with customers and partners. • Maintain knowledge of and compliance with laws, regulations, and policies. • Maintain HIPAA/patient confidentiality. • Regular and reliable attendance as assigned by your schedule. • Other job duties assigned.

• Own the strategy, execution, and performance of all lifecycle email, SMS, and MMS campaigns. • Proactively identify opportunities, develop strategic recommendations, and present data-backed solutions to improve lifecycle performance, customer experience, and business outcomes. • Define business priorities and desired outcomes for automated journeys (onboarding, education, conversion, resupply reminders, cross-sell opportunities) in consultation with Marketing leadership and aligned to business unit goals. • Develop and maintain a detailed lifecycle marketing journey map across email, SMS, and MMS touchpoints, using it to identify gaps and opportunities for engagement and conversion. • Collaborate with Marketing and cross-functional partners to ensure alignment with the broader customer experience. • Prioritize lifecycle initiatives based on business impact, customer value, technical complexity, and organizational priorities. • Drive segmentation and personalization strategies to deliver relevant, timely communications based on customer behavior and lifecycle stage. • Ensure lifecycle campaigns complement site experiences, landing pages, and broader funnel initiatives. • Develop content strategy and write copy for lifecycle channels (email, SMS, MMS) that resonate with moms at each stage of her customer journey. • Partner with Brand Marketing and Creative to ensure lifecycle messaging aligns with overall content themes, brand storytelling, tone, and design standards. • Own lifecycle marketing priorities in Braze, defining business requirements and campaign goals in collaboration with the MarTech team for technical execution and platform expertise.

Role Description Within Aeroflow, the Urology Customer Account Team serves as one of the primary connections between our patients and the care they depend on every day. Our team helps patients navigate their healthcare journey by answering questions, coordinating with physician offices, working through insurance requirements, and ensuring they receive the medical supplies they need with confidence and compassion. This is more than a customer service position. Every conversation could make someone's day a little easier. Whether you're helping a patient understand their insurance benefits, resolving an order issue, or coordinating care with a physician's office, you'll play an important role in delivering an exceptional patient experience. This is a fast-paced, high-volume call center environment where success comes from balancing compassion with efficiency. You'll spend your day speaking with patients, physician offices, and insurance partners while navigating multiple systems, solving problems, and helping patients move forward. If you enjoy helping people, staying organized, solving problems, and working on a team that genuinely cares about making a difference, we'd love to meet you. Qualifications - A genuine passion for helping people and creating exceptional customer experiences. - The ability to remain calm, compassionate, and professional during difficult conversations. - Excellent active listening, critical thinking, and problem-solving skills. - Strong organization while managing multiple priorities and deadlines. - Confidence navigating multiple software applications simultaneously. - Clear, professional verbal and written communication skills. - Accountability, sound judgment, and the ability to make thoughtful decisions independently. - Adaptability and a willingness to learn in a fast-paced environment. - A collaborative mindset with a desire to contribute to team success. - Resilience, consistency, and a positive attitude in a high-volume call center environment. Requirements - High school diploma or GED equivalent. - Ability to type at least 40 words per minute with accuracy. - Proficiency with Google Suite. - Strong computer proficiency, including the ability to navigate multiple software applications simultaneously. - Excellent verbal and written communication skills. - Ability to manage multiple priorities while maintaining attention to detail. Benefits - Competitive Pay - Health Plans with FSA or HSA options - Dental and Vision Insurance - Optional Life Insurance - 401K with Company Match - 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s) - Additional Parental benefits to include fertility stipends, free diapers, breast pump - Paid Holidays - PTO Accrual from day one - Employee Assistance Programs - And SO MUCH MORE!!

• Serve as the primary point of coordination between Business Units and Technology teams for feature delivery • Partner with Digital Product Managers to translate business priorities into clear, executable delivery plans • Coordinate delivery activities across Engineering, QA, UX, Compliance, Project Managers, and other stakeholders • Maintain visibility into dependencies, risks, constraints, and delivery sequencing • Own delivery predictability by proactively managing dependencies, risks, scope, and execution timelines to help teams consistently meet commitments and delivery objectives • Escalate delivery risks and blockers clearly and early • Ensure delivery execution aligns with Aeroflow’s customer experience expectations, operational standards, and regulatory requirements • Own the structure, accuracy, and integrity of Jira delivery artifacts including Initiatives, Epics, Stories, Tasks, and Sub-Tasks • Apply Business Unit–defined prioritization frameworks and FIT scoring to ensure Jira priorities align with strategic business goals • Maintain alignment between Jira priorities, delivery sequencing, dependencies, and expected business outcomes • Ensure work is appropriately decomposed and organized at the correct level of granularity • Partner with Engineering Managers to ensure tasks are actionable, technically feasible, and appropriately estimated • Ensure Quality engagement occurs at the appropriate stages of the delivery lifecycle • Ensure all work entering execution is development-ready with clearly defined scope, dependencies, acceptance criteria, and supporting documentation • Coordinate with UX, Quality, Engineering, Compliance, and stakeholders to ensure all required delivery inputs are complete before development begins • Confirm UX designs, requirements, dependencies, risk considerations, and acceptance criteria are validated and available prior to execution • Define and track delivery performance metrics including throughput, predictability, cycle time, SLA adherence, and delivery quality indicators • Provide clear, business-relevant reporting and delivery visibility to stakeholders • Lead delivery retrospectives and continuous improvement efforts • Identify systemic delivery challenges and propose improvements to tooling, process, coordination, or operational workflows

• Manage contract lifecycle processes, including intake, routing, drafting support, execution, renewals, and document administration • Draft, organize, maintain, and track agreements, templates, playbooks, legal correspondence, and other legal documentation • Support a variety of healthcare and corporate contracts, including vendor agreements, NDAs, BAAs, and payer agreements • Maintain legal repositories, trackers, and document management systems, while helping improve legal workflows, processes, and operational efficiency • Conduct legal, regulatory, and healthcare-related research and prepare materials, analyses, and documentation to support business, compliance, operational, and risk-related initiatives • Coordinate cross-functionally with Legal, Compliance, Operations, and business stakeholders to gather information, manage requests, and support issue resolution • Support legal operations, including licensing, audits, litigation, document requests, internal communications, and other legal and operational matters • Assist with special projects and evolving team priorities, bringing a proactive, solution-oriented approach to building scalable processes and improving ways of working

• Assist with telemedicine and in-home CPAP and BiPAP setups with patients and their families • Start with one 8 hour shift per week utilizing telehealth and in-home services • Potential transition into a 3 12 hour full-time position depending on the territory's necessity • Maintain HIPAA/patient confidentiality • Provide exceptional care to patients and work with family members to ensure comfort and respect for the patient • Demonstrates a professional attitude at all times • Maintain a positive and professional image and demonstrate self-directed learning to meet professional development and/or license requirements.