Aeroflow Health

• Handle high-volume inbound and outbound phone calls (6–8 hours daily) to assist patients, insurance providers, and healthcare offices with billing inquiries and account resolution. • Provide exceptional customer service by explaining medical billing statements, insurance claims, payment options, and account balances in a clear and professional manner. • Research and resolve billing discrepancies, denied claims, and payment issues while maintaining accuracy and compliance with healthcare regulations and company policies. • Document all customer interactions, account updates, and payment arrangements accurately within billing and CRM systems. • Collaborate with insurance companies, healthcare providers, and internal departments to ensure timely claim processing and issue resolution. • Maintain productivity and quality standards in a fast-paced call center or billing environment while demonstrating empathy and professionalism with every interaction. • Process patient payments, establish payment plans, and educate customers on insurance coverage and billing procedures. • Protect patient confidentiality and comply with HIPAA regulations during all customer communications and account handling.

• Providing exceptional customer service to patients, healthcare professionals, and insurance companies • Handling a high-volume number of both incoming and outgoing phone calls daily • Updating account information, such as: product needs, insurance, contact information, etc. • Calling doctor’s offices to follow up on necessary paperwork needed • Reviewing paperwork received by a patient’s doctor • Placing resupply orders for current patients that receive incontinence supplies and catheters • Researching insurance payer requirements and understanding reimbursement procedures • Troubleshooting equipment problems and offering product changes

• Coordinate and drive execution across multiple initiatives, pilots, and early-stage programs • Translate high-level ideas into clear plans, timelines, and deliverables • Build and maintain program roadmaps with defined ownership and milestones • Lead working sessions, project meetings, and regular check-ins across teams • Partner with stakeholders across Product, Engineering, Clinical, Marketing, and Operations • Ensure alignment and communication across teams to keep initiatives moving forward • Capture key decisions, risks, and action items from meetings • Track milestones, dependencies, and timelines across programs • Follow up on commitments and ensure deliverables are completed • Identify and escalate blockers early • Support the development of workflows, intake processes, and program structures • Help transition pilots into more scalable and repeatable programs • Contribute to reporting, summaries, and program visibility

• Design, develop, and maintain custom call flows, chat flows, and email distribution workflows • Coordinate and lead contact center technology initiatives • Partner with stakeholders to define requirements and manage delivery timelines • Build and configure Zoom Virtual Assistant solutions • Act as a bridge between business users and technical teams • Gather, document, and refine functional requirements • Support testing, validation, and rollout of new features • Support contact center system administration related to call routing and queues, user setup, etc. • Collaborate with technical partners on integrations and troubleshooting

Role Description Aeroflow Health is taking the home health products and equipment industry by storm. We have created a better way of doing business that prioritizes our customers, our community, and our coworkers. Aeroflow believes in career building. That is why we promote from within and reward individuals who have invested their time and talent in us. Within Aeroflow, there are 4 main divisions: Urology, Diabetes, Mom & Baby, & Sleep. Each division specializes in a specific set of medical supplies aimed to treat a medical diagnosis or the symptoms of that diagnosis. - Aeroflow Urology focuses on incontinence products such as diapers, underpads, and catheter supplies. - Supplies are shipped directly to more than 100,000+ patients a month across the nation who have medical insurance and a urinary incontinence diagnosis. - Aeroflow Urology is a leader in the incontinence industry, maintaining a 4.9 out of 5 star average on over 7000+ Google reviews. - The Urology Billing team specifically addresses denied claims that are sent to insurance for payment, provides medical documentation to insurance carriers, addresses insurance audits, and more. We are currently seeking a Urology Billing Representative. The duties and responsibilities for this role include: - Performing analytical work of denied claims. - Researching insurance payer requirements. - Solving problems and finding innovative solutions. - Ability to prioritize multiple responsibilities. - Making and receiving calls with a professional demeanor. - Understanding reimbursement policies. - Comfort with technology. - Monitoring reports to identify trends, concerns, and/or areas of improvement. - Discussing findings with the potential of reporting up to management. - Maintaining HIPAA/patient confidentiality. - Regular and reliable attendance as assigned by your schedule. - Other job duties assigned. Qualifications - 2 years recent work history. - Bachelor’s degree from accredited university (any field) - desired. - Prior work experience in healthcare or health insurance - desired. Requirements - Detail oriented & critical thinker. - Excellent customer service skills. - High level of organization. - Strong decision maker. - Strong communicator. - Flexible and adaptable. - Empathetic, compassionate, inclusive. Benefits - Competitive Pay. - Health Plans with FSA or HSA options. - Dental and Vision Insurance. - Optional Life Insurance. - 401K with Company Match. - 12 weeks of parental leave for birthing parent/4 weeks leave for non-birthing parent(s). - Additional Parental benefits to include fertility stipends, free diapers, breast pump. - Paid Holidays. - PTO Accrual from day one. - Employee Assistance Programs. - And SO MUCH MORE!!

Aeroflow Health – Customer Account Representative – Urology – Remote Start date: 06/01/2026 Shift: Monday-Friday 8:00am - 5:00pm EST Pay: $20/hour Aeroflow Health is taking the home health products and equipment industry by storm. We’ve created a better way of doing business that prioritizes our customers, our community, and our coworkers. We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you’re looking for a stable, ethical company in which to advance you won’t find an organization better equipped to help you meet your professional goals than Aeroflow Health. The Opportunity Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose – to provide great customer service to our new and current patients. As a customer account representative, you will focus on: Providing exceptional customer service to patients, healthcare professionals, and insurance companies. Your Primary Responsibilities We are currently seeking a Customer Account Representative. CAR is typically responsible for: - Handling a high-volume number of both incoming and outgoing phone calls daily - Updating account information, such as: product needs, insurance, contact information, etc. - Calling doctor’s offices to follow up on necessary paperwork needed - Reviewing paperwork received by a patient’s doctor - Placing resupply orders for current patients that receive incontinence supplies and catheters - Researching insurance payer requirements and understanding reimbursement procedures - Troubleshooting equipment problems and offering product changes - Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. - Compliance is a condition of employment and is considered an element of job performance - Maintain HIPAA/patient confidentiality - Regular and reliable attendance as assigned by your schedule - Other job duties assigned Skills for Success - Excellent Customer Service Skills - Ability to Think Critically - Exceptional Organization - High Level of Compassion - Outstanding Written and Verbal Communication - Willingness to Make Decisions Independently - Ability to Contribute to a Team - Must Be Adaptable and Willing to Learn - General Computer and Email Proficiency Required Qualifications - High school diploma or GED equivalent - 1 year of customer service experience preferred - 1 year of call center experience preferred - Excellent written and verbal communication skills - Excellent critical thinking skills - Excellent De-escalation skills - Excellent active listening skills - Ability to multitask – shifting between open applications as you speak with patients - Ability to type 40+ words per minute with accuracy You might also have, but not required: - Knowledge with different types of insurance such as medicare, medicaid, and commercial plans - DME supplies, specifically with incontinence and catheters What we look for We are looking for highly motivated, talented, individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem-solving skills. Willing to learn and adapt to organizational changes. What Aeroflow Offers Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!! Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements: - Family Forward Certified - Great Place to Work Certified - Inc. 5000 Best Place to Work award winner - HME Excellence Award - Sky High Growth Award If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you! Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however, all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal, and all interview or offer details will come from an @aeroflowinc.com email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns, please contact our Talent Acquisition team for verification.

Aeroflow Health – Payor Relations Associate Aeroflow Health is a national leader in home medical equipment and clinical services. We combine technology, operational excellence, and compassionate expertise to deliver essential products and care directly to patients’ homes. At Aeroflow Health, we make healthcare accessible by taking a wholistic approach to how we care for our patients. We are equally as passionate about taking care of our employees. Recognized as one of the fastest-growing healthcare companies in the U.S., an Inc. 5000 honoree, and a certified Great Place to Work®, Aeroflow continues to seek ways they can be one of the nation’s top employers. As we continue to grow, we remain committed to building an exceptional workplace where talented professionals are empowered, supported, and inspired to make meaningful impact every day. The Opportunity Within Aeroflow, the Payer Relations/Managed Care team partners closely with health plans across Commercial, Medicaid, Medicare, IPA, and TPA markets to expand access to covered services and strengthen payer relationships nationwide. The team supports Aeroflow’s DME and professional service offerings, including Lactation Consultants, Registered Dietitians, and Doulas, working cross-functionally with operations, sales, and leadership to ensure alignment with payer expectations. What makes this team unique: - High visibility across the organization and direct impact on growth and access to care - Exposure to both strategic payer relationships and day-to-day operational execution - A fast-paced environment where you will learn quickly and take on meaningful responsibility early This role is ideal for someone early in their career or transitioning into healthcare who is eager to learn, take ownership, and grow within payer relations. Your Primary Responsibilities We are currently seeking a Payer Relations Associate. This role is typically responsible for: Relationship Management & Strategy - Support and maintain relationships with payer partners while identifying opportunities for growth - Collaborate with internal stakeholders to align strategies with payer expectations and business objectives - Assist in addressing claims issues, policy updates, and service improvements - Act as a liaison between payer partners and internal teams Operations & Compliance - Support payer contracting efforts and network expansion initiatives - Maintain fee schedules and ensure alignment with reimbursement requirements - Review payer policy updates and translate them into actionable insights for internal teams - Manage workflows through payer portals and internal systems - Ensure compliance with payer requirements and regulatory standards Data Analysis & Reporting - Analyze data to identify trends and opportunities for improvement - Support reporting efforts and contribute to operational insights - Assist in building processes that improve team efficiency and performance General Responsibilities - Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. - Compliance is a condition of employment and is considered an element of job performance - Maintain HIPAA/patient confidentiality - Regular and reliable attendance as assigned by your schedule - Other job duties assigned Skills for Success - Ability to build and maintain strong working relationships - Strong organizational skills with attention to detail - Clear communication skills, both written and verbal - Ability to manage multiple priorities and deadlines - Analytical thinking with the ability to identify trends and insights - Proactive mindset with a strong sense of ownership and follow-through - Willingness to learn new systems, processes, and payer requirements Required Qualifications You should clearly align with ONE of the following backgrounds: - Early-career healthcare professional: 1–2 years of experience in payer relations, healthcare operations, provider relations, or a related field - Recent graduate with interest in healthcare: Strong interest in healthcare, payer relations, or managed care, with a desire to build a career in this space - Transferable experience with strong upside: Background in account management, operations, analytics, customer support, sales/marketing, or project coordination, with a demonstrated ability to learn quickly, take ownership, and operate effectively in multi-faceted roles. In addition, the ideal candidate will bring: - Strong analytical and problem-solving skills - Comfort working with systems, tools, and data - Ability to present information clearly to internal stakeholders - A proactive, ownership-driven mindset - Willingness to travel at least quarterly You might also have - Experience with payer relations or provider network management - Familiarity with Commercial, Medicaid, or Medicare plans - Experience supporting contract discussions or negotiations - Exposure to healthcare operations or reimbursement processes What we look for You are someone who shows up ready to learn, contribute, and figure things out. You may not have deep payer experience yet, but you bring the mindset and work ethic to grow into it quickly. Curious and Resourceful You ask questions, dig into details, and seek to understand how things connect. Problem Solver with Grit You don’t get easily frustrated when things are unclear or complex. You stay with problems and take ownership of finding solutions. Organized and Accountable You manage multiple priorities, follow through on commitments, and take pride in doing things well. Strong Communicator and Presenter You can take complex information and explain it clearly, whether in writing or in conversation. Motivated to Grow You’re looking for a role where you can build your career, develop new skills, and make a meaningful impact. Team-Oriented and Adaptable You collaborate well and are comfortable working in a fast-paced, evolving environment. What Aeroflow Offers Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!! Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements: - Family Forward Certified - Great Place to Work Certified - Inc. 5000 Best Place to Work award winner - HME Excellence Award - Sky High Growth Award If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you! Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however, all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal, and all interview or offer details will come from an @aeroflowinc.com email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns, please contact our Talent Acquisition team for verification.

Mom & Baby Customer Experience Representative Location: Remote Schedule: TBD Starting Pay: $20/hour About Aeroflow Mom & Baby At Aeroflow, we support mothers through pregnancy and postpartum by helping them access breast pumps, maternity compression, and lactation support through insurance. Our Customer Experience team plays a meaningful role in helping families navigate an important season of life with clarity and confidence. The Role This role is primarily focused on inbound phone support. You’ll help patients understand their benefits, orders, and next steps while providing compassionate, accurate support. The work is structured and fast-paced, with opportunities to grow into additional responsibilities over time. What You’ll Do - Answer inbound calls from patients about: - Breast pumps and accessories - Insurance coverage and benefits - Order status and next steps - Maternity and postpartum products - Provide clear, compassionate support - Document interactions accurately - Navigate multiple systems during live calls - Support a high-quality patient experience - Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies. - Compliance is a condition of employment and is considered an element of job performance - Maintain HIPAA/patient confidentiality - Regular and reliable attendance as assigned by your schedule - Other job duties assigned What We’re Looking For - 1+ year of customer service experience preferred - Strong communication skills (verbal and written) - Comfortable handling high call volume - Confident using multiple systems at once - Familiarity with Google Workspace (Docs, Sheets, Gmail, Chrome) - High school diploma or equivalent - Spanish Speaking a plus What You’ll Gain - A meaningful role supporting mothers and families - Opportunities to grow into specialty or leadership roles - A supportive, team-first culture What Aeroflow Offers Competitive Pay, Health Plans with FSA or HSA options, Dental, and Vision Insurance, Optional Life Insurance, 401K with Company Match, 12 weeks of parental leave for birthing parent/ 4 weeks leave for non-birthing parent(s), Additional Parental benefits to include fertility stipends, free diapers, breast pump, Paid Holidays, PTO Accrual from day one, Employee Assistance Programs and SO MUCH MORE!! Here at Aeroflow, we are proud of our commitment to all of our employees. Aeroflow Health has been recognized both locally and nationally for the following achievements: - Family Forward Certified - Great Place to Work Certified - Inc. 5000 Best Place to Work award winner - HME Excellence Award - Sky High Growth Award If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you! Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. We value transparency and candidate safety throughout the hiring process. Aeroflow recruiters may reach out through platforms such as LinkedIn or Indeed; however, all interviews and/or offer coordination and sensitive information requests will occur only through our official communication channels. You will never be asked to provide personal data outside our secure application portal, and all interview or offer details will come from an @aeroflowinc.com email address. We do not conduct interviews via text message or instant-messaging apps. If you have concerns, please contact our Talent Acquisition team for verification

• Develop and execute a unified go-to-market strategy across all field sales channels supporting the business units and corporate strategy. • Lead strategy development for both existing business lines and net new initiatives, including emerging market opportunities (e.g., clinical verticals, Care Compass, and future growth areas). • Translate enterprise strategy into actionable, scalable sales plans across regions, channels, and customer segments. • Ensure alignment and consistency in how Aeroflow goes to market across all external-facing teams. • Build and lead a fully integrated sales organization, bringing together: ○ National Sales and Accounts ○ Territory Management ○ Field Marketing ○ Health Plan Solutions Sales • Establish a shared services model that supports multiple business units rather than siloed sales teams. • Develop and mentor a high-performing, multi-tiered leadership team; establishing a culture of clarity and ownership where structure, performance expectations, and accountability are clearly defined across all levels. • Foster a high-performance culture focused on ownership, collaboration, and results. • Assume ownership of Health Plan Sales and National Accounts, transitioning responsibilities from existing leadership. • Partner closely with internal stakeholders to ensure continuity, alignment, and growth in payer relationships. • Drive expansion of payer partnerships, strategic accounts, and enterprise-level opportunities. • Position Aeroflow as a preferred partner through innovative, value-driven solutions. • Serve as a highly visible leader across the organization, partnering closely with senior stakeholders across business units and functions. • Collaborate with leaders across Sales, Marketing, Strategy, Payor Relations, Clinical, and Operations to drive alignment and execution. • Build strong, trust-based partnerships across key stakeholders to support a unified commercial approach. • Communicate effectively with executive leadership, providing insights, recommendations, and strategic direction. • Champion a data-driven sales culture, using insights to inform strategy, validate decisions, and optimize performance. • Analyze sales data, market trends, and customer insights to identify opportunities and refine go-to-market strategies. • Translate complex data into clear, actionable strategies that drive measurable results. • Oversee performance metrics including pipeline health, forecasting accuracy, territory performance, and ROI on sales and marketing efforts. • Own national revenue performance across all field and payer-facing sales channels. • Oversee forecasting, quota setting, and territory alignment to ensure attainment of organizational goals. • Maintain budget oversight, including expenses related to client engagement, travel, and entertainment. • Ensure effective allocation of resources to maximize return on investment. • Lead national territory design, deployment strategy, and expansion planning. • Identify high-growth markets and oversee entry strategies, including hiring and resource allocation. • Ensure field teams are equipped with the tools, insights, and support needed to succeed. • Oversee field marketing to ensure alignment with sales priorities and market strategy. • Drive integration between marketing and sales to enhance demand generation and customer engagement. • Ensure consistent messaging and execution across all regions and channels. • Champion a strong, performance-driven sales culture across the organization. • Support and help shape key engagement initiatives such as the National Sales Summit and President’s Club, reinforcing their importance to the broader organization. • Partner with internal teams to bring these initiatives to life while serving as a visible champion of their purpose and impact. • Inspire, motivate, and engage teams through clear vision, communication, and leadership presence. • Continuously assess and evolve the structure of the commercial organization to support growth. • Lead organizational design decisions across teams, roles, and leadership layers. • Drive scalability, efficiency, and clarity as the organization expands.

• Implement strategic sales plans developed by senior management to achieve business objectives and revenue targets. • Identify new market opportunities and contribute to action plans to drive growth. • Build and maintain strong relationships with key clients, partners, and stakeholders. • Understand customer needs, address concerns, and provide effective solutions to drive customer satisfaction and retention. • Monitor and analyze sales data to forecast future sales trends and opportunities. • Provide regular and accurate sales reports to the senior sales manager, highlighting key performance indicators and areas for improvement. • Attend regular sales training sessions to enhance skills and knowledge. • Foster a culture of continuous learning and professional development to improve overall sales effectiveness. • Follow and refine the established sales process to maximize efficiency and productivity. • Implement best practices and sales methodologies to streamline operations. • Stay informed about industry trends, market developments, and competitor activities. • Use market insights to identify competitive advantages and position the company's products/services effectively. • Collaborate with the marketing team to create compelling sales presentations, pitches, and sales collateral. • Effectively communicate the value proposition and unique selling points of the company's offerings. • Assist in negotiations with clients and close sales deals. • Ensure contract compliance and support the negotiation process to secure favorable agreements for the company. • Participate in performance metrics and evaluation systems to assess individual sales performance. • Receive constructive feedback and coaching to improve performance and achieve sales targets. • Monitor and manage the sales pipeline to ensure a steady flow of prospects and opportunities. • Prioritize leads and opportunities for optimal conversion rates. • Gather and analyze customer feedback to identify areas for improvement and potential product enhancements. • Stay updated on market trends and customers’ needs to adapt sales strategies accordingly. • Collaborate with other departments, such as marketing, product development, and customer support, to align sales efforts with overall company objectives and foster a customer-centric approach. • Ensure all sales activities comply with industry regulations, company policies, and ethical standards. • Uphold the company's reputation and integrity in all interactions with customers and partners. • Maintain knowledge of and compliance with laws, regulations, and policies. • Maintain HIPAA/patient confidentiality • Regular and reliable attendance as assigned by your schedule • Other job duties assigned #OSR-1