Role Description Our client — a cardiac care management MSO — is hiring full-time virtual Care Navigators to support a growing population of medically complex patients with cardiac conditions, primarily congestive heart failure (CHF). This is a non-clinical (non-licensed) role focused on telephonic patient outreach, care plan support, CMS-compliant documentation, and coordination across the care team. The Care Navigator works under the supervision of RN Care Managers, escalating all clinical concerns appropriately. This role plays a critical part in reducing avoidable hospitalizations and supporting patient self-management over the long term. Key Responsibilities - Conduct structured telephonic outreach to CHF and complex cardiac patients - Maintain an assigned patient caseload using risk stratification to prioritize outreach - Complete initial assessments and follow-ups covering symptoms, medications, psychosocial status, and SDOH barriers - Support Transitional Care Management (TCM) follow-up within 48 hours post-discharge — medication reconciliation, red-flag symptom screening, appointment scheduling - Provide patient education on CHF self-management and evidence-based strategies - Monitor for signs of worsening conditions or care gaps and escalate to supervising RN - Review and act on population health dashboards to address care gaps (wellness visits, labs, symptom monitoring) - Document time, interventions, care plans, and patient goals per CMS billing standards - Maintain proactive communication with RN Care Managers, cardiologists, and PCP offices Scope Limitations — This Role Does NOT Include - Clinical assessment or medical diagnosis - Medication prescribing or adjustments - Interpretation of labs, imaging, or EKGs - Clinical triage or emergency response - In-person or home visit patient contact - Billing or coding beyond required time-based documentation Qualifications - Active Medical Assistant (MA) certification or equivalent clinical credential (CNA, EMT, CHW with relevant experience) - Minimum 2 years of experience in care coordination, case management, or ambulatory care - Familiarity with CMS PCM, CCM, and/or TCM program requirements and documentation standards - Technologically proficient with care coordination software and/or EHRs - AI fluency — actively uses AI tools to work faster and more efficiently - Must be based in and authorized to work in the United States — time zone compatibility required (US business hours, CST/PST overlap) - Exceptional written and verbal communication in English; strong phone presence assessed at screening Preferred - Knowledge of cardiac conditions — especially heart failure and associated comorbidities - Bilingual — Spanish/English (not a must)

Role Description As a Patient Access & Referral Coordinator supporting our BeWell+ Virtual Primary Care team, you'll play an essential role in helping patients navigate their healthcare journey. Your responsibilities will include: - Scheduling appointments and coordinating referrals - Supporting providers and managing medical records - Ensuring patients receive timely, compassionate, and connected care—all from the comfort of your home This is an opportunity to make a meaningful impact while working alongside a collaborative team that values service, innovation, and work-life balance. Qualifications - High school diploma or equivalent required - Medical Administrative Assistant certification or related healthcare administrative training preferred - Minimum of two years of healthcare administrative experience - Experience with patient scheduling, referrals, medical records, or healthcare call center operations preferred - Experience working within an electronic medical record (EMR) system preferred - Knowledge of medical terminology and healthcare office operations - Excellent communication, customer service, organizational, and time-management skills - Ability to manage multiple priorities while supporting patients and providers across multiple clinic locations Requirements - Serve as a primary point of contact for patients, providers, and external healthcare partners - Answer incoming calls and assist patients with scheduling, rescheduling, and appointment management - Coordinate specialty, diagnostic, and ancillary referrals while tracking completion - Conduct patient outreach regarding appointments, referrals, lab results, medical records, and care coordination - Receive, process, and maintain medical records and clinical documentation within the electronic medical record (EMR) - Support patient registration, demographic updates, and insurance information - Assist providers and clinic teams with daily administrative support - Deliver exceptional customer service while maintaining accuracy, confidentiality, and HIPAA compliance Benefits - Fully remote position - Predictable Monday-Friday schedule - Compensation: $21-$26/hour, based on qualifications and experience - No nights, holidays, or on-call responsibilities - Clinic services and medications available at little to no cost for employees and dependents - Comprehensive benefits package including Medical, Dental, Vision, 401(k), PTO, Disability, and Life Insurance - Low-to-no-cost Telehealth services starting on day one - Supportive, team-oriented culture focused on collaboration and patient care

Role Description Welcome to Expressable! We’re an SLP-founded company on a mission to expand access to family-led online therapy. We believe in empowering caregivers to be active participants in their loved one’s communication journey, and are proud to be backed by 3,500+ 5-star reviews. - Provide remote occupational therapy sessions/evaluations for a diverse pediatric population - Diagnose and develop care plans using Expressable’s clinical tools and platform - Deliver outcomes-focused care with an emphasis on caregiver engagement - Complete all documentation accurately and on time - Participate in required training and team communication - Provide coverage for PTO and sick leave to ensure care continuity Qualifications - Master’s or Doctorate degree in Occupational Therapy (MOT, OTD, or equivalent) and individual NPI number - Licensed in a key state (or willingness to obtain prior to start date) - Reliable internet connection and comfort with teletherapy platforms - Minimum 2 years of post-graduate experience in pediatric settings - Strong computer literacy and ability to learn new systems independently - Familiarity with insurance-based or Medicaid populations Requirements - This is a non-exempt, W2 hourly position. - Clinical rate: $40-$54/hour, covers both direct sessions and documentation time. - Design your own schedule around your needs and lifestyle. - Part-time hourly or flexible PRN role may be available. - Our clients typically seek services after 3:30pm weekdays and early mornings/afternoons on weekends. Benefits - AI-assisted documentation with our clinician-built AI assistant, Scout, dramatically cuts documentation time and admin tasks. - Part-time benefit eligibility: 401(k) matching, sick time, Employee Assistance Program. - Growth opportunities: ample opportunities for professional development and positions to grow your career. - Tons of free resources: approved CEUs, library of home programs and exercises, access to virtual materials, and much more. - Company-provided hardware: a new Macbook + iPad for clinical care. - Dedicated support teams: specialized team for patient insurance, billing, authorizations, and more so you can focus on care. - Join a vibrant community 250+ strong: a collaborative team of clinicians committed to transforming speech therapy.

Role Description Team Lead, Case Management Integrated Care is responsible to provide support, direction, and assistance to Case Management (CM) staff. - Give effective and timely feedback to staff regarding performance outcomes and progress toward goals - Monitor work allocation to maximize output and effectiveness of staff - Provide daily oversight of scheduling and attendance of personnel - Monitor performance of staff members through ongoing audit process - Provide ongoing training, mentoring, coaching and disciplinary action as needed - Conduct regularly scheduled one-on-one meetings with personnel - Coordinate team-specific orientation and training - Manage inbound referrals to CM and appropriately triage them to facilitate CM process - Serve as interdepartmental liaison for issues related to CM/Outreach services - Network with other departments to gather and/or share information - Must feel comfortable with public speaking and ongoing training of facility staff - Assist with development of Case Management/Outreach processes that facilitate cost-effective service utilization and appropriate levels of care - Perform any other job duties as requested Qualifications - Associates Degree in healthcare or equivalent years of relevant work experience is required - Bachelor of Science/Arts Degree is preferred - Minimum of three (3) years of clinical experience is required - Three (3) years of long-term care, waiver or Case Management is preferred - Managed Care experience is preferred - Medicare/Medicaid Experience is preferred - One (1) year of management experience is preferred Requirements - Basic computer skills - Proficient in Microsoft Office - Communication skills - Prior supervisory skills - Ability to work independently and within a team environment - Attention to detail - Familiarity of the healthcare field - Critical listening and thinking skills - Training/teaching skills - Negotiation skills/experience - Proper grammar usage - Time management skills - Proper phone etiquette - Customer service oriented - Decision making/problem solving skills - Leadership skills and experience Licensure and Certification - Current, unrestricted Registered Nurse (RN) license in state of practice is required - Certification in Case Management (CMC) is preferred - Influenza vaccination is a requirement of this position Working Conditions - General office environment; may be required to sit or stand for extended periods of time Compensation Range - $72,200.00 - $115,500.00 - In addition to base compensation, you may qualify for a bonus tied to company and individual performance - CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity Compensation Type - Salary Organization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.