Absorb

Role Description Are you energized by software, technology, and sales? Do you measure success by the impact you create through others? Are you a people-first leader who knows how to win in the market? If so, we want to meet you. We’re hiring a Manager of Small & Mid-Market Sales (EMEA) to lead our team into a high-growth, largely untapped segment. This is a rare opportunity to shape strategy, unlock new revenue, and sell a truly best-in-class, cutting-edge LMS. You’ll play a key role in scaling a high-performing team to meet surging demand across the region. Drawing on your proven success to coach and develop talented sales professionals, helping them elevate performance and exceed targets. With a sharp eye for market trends and a strong ability to build pipeline, you’ll lead your team to drive meaningful growth and set a new benchmark for success at Absorb. What you'll do: - Lead and inspire a team of quota-carrying Account Executives, to manage full sales cycles, build and maintain robust pipelines, and deliver accurate forecasting. - Provide strategic support for escalations and participate directly in complex negotiations and deal structuring. - Drive strategic growth by building and strengthening the company’s brand presence within the EMEA region, ensuring alignment with global objectives. - Hire, motivate, coach, and develop team members to maximize productivity and career growth. - Deliver detailed activity reports, opportunity management updates, quotes, and forecasts, along with verbal feedback to senior sales leadership. - Collaborate closely with Marketing, Customer Success, Product Management, and other cross-functional teams to drive alignment and success. - Ensure a high-quality, consultative sales process that delivers exceptional customer experiences. - Inspire your team through vision, energy, and a commitment to excellence. - Meet or exceed team revenue, conversion, and enterprise growth targets. - Analyze performance reports to identify trends and implement strategies for improvement. - Foster a collaborative, high-performance culture across all sales segments. - Provide constructive feedback and coaching to direct reports. - Conduct training on advanced sales skills, enterprise account strategy, and professional development topics. Qualifications - Proven experience as a positive, collaborative leader with a track record of building high-performing teams. - 3–5 years of sales management experience. - SaaS-specific sales experience required; HR-related SaaS experience is a strong plus. - Superior coaching and mentoring skills with the ability to develop enterprise-level selling capabilities. - Strong analytical skills to identify trends and drive data-informed decisions. - High sense of personal accountability and ownership. - B.A. or B.S. degree or equivalent experience. Requirements - Technologies we use: Absorb LMS, Salesforce, Salesloft, LinkedIn SalesNavigator, Gong. Benefits - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. - Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Company Description Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do. - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com.

Role Description As a Technical Services Specialist II, you’ll take on a more advanced, consultative role supporting Absorb’s clients through technical integrations, data solutions, and cross-system automation. This is an opportunity for someone who enjoys blending client engagement with hands-on technical execution; someone who thrives in complexity; someone who is as comfortable guiding a conversation as they are diagnosing an integration challenge. You’ll lead technical projects from scoping to delivery, support more advanced integration use cases, and serve as a mentor and subject matter resource to our team. You’ll also help shape how our team works by contributing to process improvements, documentation, and new service offerings. This role is well suited for someone ready to expand beyond typical support responsibilities and step into deeper ownership, influence, and autonomy. What You’ll Do - Project Leadership & Client Partnership - Lead scoping sessions, confirm requirements, and build achievable project plans that align to technical realities and client goals. - Manage integration and data projects end-to-end; ensure timely and high-quality delivery. - Translate complex technical concepts into actionable, client-friendly guidance. - Build strong, trust-based client relationships rooted in clarity, reliability, and service excellence. - Technical Execution & Integration Work - Implement and maintain data imports, exports, and system integrations using Absorb’s technical toolset. - Support and deploy advanced integrations including RESTful APIs, Single Sign On, CRM/HRIS connections, and turnkey integration packages. - Troubleshoot and resolve data challenges; advise clients on best practices in modeling, validation, governance, and integration design. - Contribute technical expertise to BI and analytics conversations, helping clients understand how to structure or leverage their learning data. - Team Contribution & Continuous Improvement - Mentor and support Technical Services Specialist I team members through knowledge-sharing, best practices, and technical guidance. - Act as a subject matter resource for more complex or high-visibility integration projects. - Lead or contribute to continuous improvement initiatives that elevate our processes, documentation, and client experience. - Partner cross-functionally (Product, Technical Support, Client Success, Engineering, etc.) to solve multi-layered technical and data challenges. Qualifications - Minimum 4+ years of experience implementing integration or data solutions for a SaaS platform or equivalent technical role. - Demonstrated success in a client-facing technical role with a focus on communication, clarity, and expectation-setting. - Strong understanding of data models, validation, transformation, and system-to-system integration concepts. - Ability to analyze and translate complex business requirements into clear technical approaches and recommendations. - Proven ability to manage multiple projects while maintaining high standards of documentation and service. - Comfortable working independently while collaborating effectively across teams. - Familiarity with AI tools and agents. Additional Preferred Requirements - Experience with Zendesk, JIRA, Confluence, and related operational tools. - Experience working with APIs, SSO (SAML/OAuth/OIDC), and SQL. - Familiarity with common CRM and HRIS connectors (Salesforce, ADP, UKG Pro, BambooHR, Dayforce, Workday, etc.). - Exposure to BI tools such as PowerBI, Sisense, or Snowflake. - Second language (French or Spanish) is an asset. Technologies we use - Absorb LMS & DMS - SQL (MSSQL) - Zendesk - Salesforce - JIRA/Confluence - MS Office Suite - Workato Benefits - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. - Endless opportunity for career growth and internal mobility. - Employee driven DE&I program. - Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office.

“Ever since my first day at Absorb, everyone has been welcoming and supportive all while keeping the client experience top of mind. Joining the Implementations team is a unique opportunity to dive deep into project management skills, as well as work with clients in a longer capacity to get them fully onboarded with Absorb’s LMS. Every Implementation is different, but this is a good thing as it allows you to be a creative problem solver! Our team is passionate, kind, and always willing to lend a helping hand. I am grateful to be apart of this amazing team here at Absorb!” - Samantha Martin, Team Lead Implementations As an Implementation Project Manager at Absorb, you're the linchpin for our clients, ensuring they grasp the ins and outs of our cutting-edge product. Your role? To guarantee their seamless transition to our LMS. Acting as their main point of contact, project manager, guide, and educator, you'll drive client success by sharing your expert knowledge, offering best practice guidance, troubleshooting any implementation hurdles, and overseeing the complete rollout of the Absorb LMS. Simply put, you will elevate our client experiences and propel our technology forward! Absorb Culture - Absorb LMS What you’ll do: - Own the software implementation process (average duration of 8 weeks) for new clients, end-to-end via phone, by email, and/or virtual meetings. - Gather and document requirements, confirm project scope, and work with clients to develop achievable timelines and program goals. - Act as a client partner and liaison for cross-departmental collaboration and resource management. - Support and implement additional products and integrations such as RESTful API, CRM/HRM integrations, etc. - Provide in-depth training on our LMS (Learning Management System), including best practices and workflows customized to each client’s needs. - Manage a portfolio of projects, maintaining a high level of quality while coordinating multiple projects at once. What you’ll bring: - 2-5 years in Client Onboarding or Implementation and Project Management, working in software implementations, or similar experience. - Previous training experience / software training experience. - Understanding of basic online/SaaS (Software as a Service) concepts. - Proven time management skills. - Project oriented mindset. Additional preferred qualifications: - Previous LMS admin or training experience. - Knowledge in the adult learning and E-learning industry - PMP or formal project management experience. - Previous experience working with data import tools. Technologies we use: - Absorb LMS, Salesforce, ChurnZero, Monday.com, Microsoft Teams, Microsoft Office, Gong Are you ready to become an Absorber? What we offer: - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. - Endless opportunity for career growth and internal mobility - Employee driven DE&I programs - Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do. - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

"Joining Absorb as a Solutions Engineer was the best career move I've made. I get to blend my technical skills with client-facing expertise, all while working alongside brilliant minds and under incredible leadership. From customizing our LMS for unique industry needs to staying ahead of e-learning trends, there's always something new to tackle. The growth opportunities here are unparalleled – both professionally and personally." - Jessica Devine, Solutions Engineer About the role: We’re looking for a hands-on Team Lead to coach and develop Solution Engineers across a globally distributed team. You’ll lead the EMEA SE group and manage a small number of North America–based SEs to support consistent global coverage. Our SEs partner with both New Logo and Existing Client sales teams, working closely with AEs and AMs throughout the sales cycle. This team supports opportunities across multiple EMEA markets and benefits from a strong understanding of regional security, data privacy, and compliance considerations. You’ll guide customers through product fit, technical requirements, and long-term adoption of Absorb LMS—while coaching SEs on effective demos and accurate technical scoping. Absorb Software: Remote Work Culture What you’ll do: - Coach SEs on demo delivery, solution design, technical discovery, and accurate scoping. - Support trials, deep-dive technical conversations, and integration workflows. - Maintain expertise in Absorb LMS, add-ons (eCommerce, Analyze, Create, Engage, Infuse, Skills), and core integration patterns (HCM, SSO, API, data connectors). - Act as the technical escalation point for complex product, data, or configuration questions. - Equip SEs to confidently address EMEA-specific security, privacy, and compliance topics (e.g., GDPR, data residency, procurement/InfoSec processes). - Improve SE processes, coverage models, and best practices across regions. - Partner with Sales, AM, Product, Technical Services, and Implementation to streamline handoffs and enhance customer outcomes. - Contribute to SE onboarding, playbooks, and enablement—especially for EMEA use cases. - Work closely with SMB Sales Leadership to ensure alignment on AE–SE workflows - Act as the first point of escalation for technical questions, deal blockers, and scoping concerns - Provide structured feedback to Product, TS, and Implementation - Guide SEs on how to communicate technical concepts to non-technical buyers - Maintain and improve internal documentation for connectors, integration FAQs, and add-on playbooks - Promote peer learning around scoping patterns, common pitfalls, and use-case guidance - Collaborate with Product Champions and SE leadership to strengthen technical enablement - Support ongoing improvements to scoping templates, connector guides, and technical toolkits What you’ll bring: - Proven experience as a customer-facing solutions professional, with strong technical expertise in LMS and/or SaaS environments. - Solid understanding of EMEA security and data protection requirements, including GDPR, data residency, and standard vendor assessment processes. - Confidence engaging both technical and non-technical stakeholders on APIs, SSO, HCM integrations, and Absorb add-ons. - A coaching mindset that builds capability, elevates team performance, and drives continuous improvement. - Clear, persuasive communication skills, with the ability to simplify complex concepts and collaborate closely with AEs and AMs throughout the sales cycle. - A hands-on, proactive, and ready to support calls or opportunities when additional expertise is needed. - Stronger Solutions Engineer performance and confidence across demos and technical validation. - Improved win rates, client retention and expansion outcomes in SMB and Core AM. - Clear, consistent SE processes and fewer technical blockers for sales reps and customers. Additional preferred qualifications: - A combination of technical background and client-facing sales support experience, ideally supporting Enterprise clients or large organizations. - Experience in SaaS, software sales, or sales support, with exposure to Enterprise-level contracts, solution selling, or complex deal structures. Technologies we use: - AbsorbLMS, Salesforce, SharePoint, Confluence, Zoom Are you ready to become an Absorber? What we offer: - Fully remote-first work with flexible work arrangements - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location - New Hire Equipment Allowance and monthly Flex Allowance to support your success - Endless opportunity for career growth and internal mobility - Employee driven DE&I programs Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

"Joining Absorb as a Solutions Engineer was the best career move I've made. I get to blend my technical skills with client-facing expertise, all while working alongside brilliant minds and under incredible leadership. From customizing our LMS for unique industry needs to staying ahead of e-learning trends, there's always something new to tackle. The growth opportunities here are unparalleled – both professionally and personally." - Jessica Devine, Solutions Engineer About the role: We are looking for our next Presales Support Specialist, a master communicator with the ability to bring our clients’ unique learning needs alive in a test environment. Active listening and creativity are your superpowers and you’re known for delivering results, inspiring optimism and loving what you do! You will be working with our Sales and Account Executives and taking the driver's seat in assisting prospective clients to make their hopes and dreams come to fruition, putting their thoughts to paper and presenting a demo that suits their system needs. You will be able to assist clients with any technical questions they may have. Your eagerness, expertise, and interest will allow you to keep your prospects engaged and let you work with the Sales Executive to ensure that the prospect's journey is second to none. Absorb Software: Remote Work Culture What you’ll do: - Attend and perform Technical On-line Demonstrations for potential clients. - Create and customize trial portals to help demonstrate the importance and use of the LMS. - Build out use cases for prospects and solve any integration questions that they would have. - Troubleshoot any issues that a prospect encounters in the LMS. - Respond to technical questionnaires and/or functionality questionnaires. - Assist the proposals team in responding to RFIs by answering any use case or technical. questions a prospect might have. - Attend on-site demos with Account and Sales Executives. What you’ll bring: - Innovative mindset with the ability to think critically and solve complex problems in an Enterprise environment. - Results-oriented drive with a strong track record of managing multiple priorities and large-scale timelines, particularly in Enterprise-level projects or clients. - Strong interpersonal, communication, and influencing skills, with the ability to navigate and build relationships across Enterprise stakeholders. - Completion of a post-secondary degree or certification, ideally aligned with business, technology, or a related field applicable to Enterprise solutions. Additional preferred qualifications: - A combination of technical background and client-facing sales support experience, ideally supporting Enterprise clients or large organizations. - Experience in SaaS, software sales, or sales support, with exposure to Enterprise-level contracts, solution selling, or complex deal structures. Technologies we use: - AbsorbLMS, Salesforce, SharePoint, Confluence, Zoom Are you ready to become an Absorber? What we offer: - Fully remote-first work with flexible work arrangements - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location - New Hire Equipment Allowance and monthly Flex Allowance to support your success - Endless opportunity for career growth and internal mobility - Employee driven DE&I programs Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com We use AI tools to support our recruitment process, such as organizing applications and highlighting potential matches based on role requirements. While these tools help streamline our review, all screening and final hiring decisions are made by our recruitment team. We encourage candidates to apply authentically and not rely solely on AI-generated responses in their applications.

"We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about leading a team, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here" - Andrew Nelmes, VP, Account Management As the the Upper-Mid Market Director of Account Management, you’ll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our Upper-Mid Market clients. In this influential role, you’ll shape and execute account strategies, mentor and develop top-tier account managers, and collaborate cross-functionally to ensure Absorb’s solutions deliver measurable impact and exceptional experiences. If you're passionate about building lasting partnerships and leading with purpose, this is your opportunity to make a meaningful difference. What you’ll do: - Lead and mentor a team of Upper-Mid Market Account Managers, fostering a culture of excellence, collaboration, and continual learning - Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value - Own and drive client renewals, retention, and net retention targets for the Upper-Mid Market accounts team - Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives - Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate - Lead regular Executive Business Reviews and strategic check-ins - Champion customer feedback, synthesizing insights to inform product development and innovation - Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance - Drive feature adoption, enablement, and ongoing education for clients - Represent Absorb at industry events and client engagements What you’ll bring: - 6+ years of leadership in mid-market/enterprise SaaS account management - Proven experience managing complex accounts in North America - Exceptional communication, relationship-building, and consultative skills - Demonstrated success in driving renewals, upsell, and cross-sell opportunities - High intellectual curiosity, and thrive in a fast-paced, remote-first environment - Strong leadership and mentoring abilities - Passionate about customer success and continual learning Technologies we use: - Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat Are you ready to become an Absorber? What we offer: - Fully remote-first work with flexible work arrangements - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location - New Hire Equipment Allowance and monthly Flex Allowance to support your success - Endless opportunity for career growth and internal mobility - Employee driven DE&I programs Who are we? Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. Our values are simple: - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com

Role Description Together (an Absorb company) is seeking a performance-driven Senior Account Manager to join our growing Account Management organization. This role is central to our Net Revenue Retention (NRR)-driven operating model, where every Account Manager is accountable for both protecting and growing revenue within their portfolio. As a Senior Account Manager, you’ll manage a book of business, owning the full renewal and expansion lifecycle. You will: - Build strong customer relationships - Drive adoption - Identify early expansion opportunities - Ensure the forecast discipline required for predictable revenue performance This is an ideal opportunity for a rising SaaS AM professional who thrives in a growth-focused environment and wants to build the foundational skills to progress into increasingly strategic and complex account portfolios. What you’ll do: - Own all renewal processes and outcomes for your account portfolio. - Maintain strong Gross Revenue Retention (GRR) and deliver 100%+ Net Revenue Retention (NRR). - Identify and close incremental expansion opportunities tied to product adoption signals. - Support customer movement toward multi-year agreements to improve long-term retention and account stability. - Build and maintain foundational account plans with a focus on customer outcomes. - Establish effective stakeholder maps and manage day-to-day relationships with customer champions and decision-makers. - Monitor usage and adoption trends to proactively address risks and surface expansion pathways. - Conduct quarterly business reviews with all customers to ensure their objectives are being achieved. - Partner cross-functionally with Customer Success, Product, and Support to deliver a seamless customer experience. - Maintain superior CRM hygiene and forecasting accuracy. - Execute the renewal playbook consistently, including preparation, negotiation fundamentals, and close plans. - Apply basic MEDDPICC principles to expansion opportunities. - Contribute to internal process improvements to accelerate team effectiveness. - Ensure consistent, high-quality customer engagement and communications across the customer lifecycle. - Actively contribute to department-wide and cross-functional initiatives by sharing insights, best practices, and strategic recommendations that improve customer experience and revenue outcomes. Qualifications - 2–5 years of experience in SaaS Account Management, Customer Success, or post-sale revenue roles. - Proven experience managing renewals or expansion opportunities. - Strong relationship-building skills with comfort engaging both day-to-day and operational contacts. - Strong organization skills, forecasting precision, and CRM discipline. - Ability to learn value frameworks, negotiation fundamentals, and expansion methodologies. Preferred - A background in HR tech and helping companies create great working environments for their teams. - Exposure to MEDDPICC, value-based selling, or structured renewal processes. - Experience influencing multi-year agreement structure and positioning. - Demonstrated track record of achieving revenue targets or retention goals. Benefits - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. - Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Company Description Together Mentorship Software is part of Absorb Software, a remote-first company that provides innovative people development solutions to organizations around the world. Together helps organizations design, launch, and scale impactful mentorship programs that drive employee growth, inclusion, and retention. - We achieve exceptional results by genuinely caring about each other and the work we do. - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people.

Role Description We’re building something special at Absorb, and our Account Management team is at the center of it. This role is about leading a team, building trusted relationships, and helping customers get real value from our platform as they grow. You’ll have the opportunity to shape how we scale our account management practices, collaborate closely across teams, and make a tangible impact on both our customers and the business. If you thrive in a fast-paced environment, and want to grow your career while helping others succeed, you’ll feel right at home here. - Andrew Nelmes, VP, Account Management As the Upper-Mid Market Director of Account Management for US/Canada, you’ll lead a high-performing team dedicated to driving retention, expansion, and long-term value for our Upper-Mid Market clients. In this influential role, you’ll shape and execute account strategies, mentor and develop top-tier account managers, and collaborate cross-functionally to ensure Absorb’s solutions deliver measurable impact and exceptional experiences. If you're passionate about building lasting partnerships and leading with purpose, this is your opportunity to make a meaningful difference. - Lead and mentor a team of Upper-Mid Market Account Managers, fostering a culture of excellence, collaboration, and continual learning - Analyze account health, proactively identify opportunities and risks, and implement initiatives to maximize customer value - Own and drive client renewals, retention, and net retention targets for the Upper-Mid Market accounts team - Develop and execute strategic account plans, collaborating with cross-functional teams to align Absorb solutions with client objectives - Build and nurture strong relationships with key stakeholders, serving as a trusted advisor and advocate - Lead regular Executive Business Reviews and strategic check-ins - Champion customer feedback, synthesizing insights to inform product development and innovation - Oversee negotiation and management of client contracts, ensuring favorable outcomes and compliance - Drive feature adoption, enablement, and ongoing education for clients - Represent Absorb at industry events and client engagements Qualifications - 6+ years of leadership in mid-market/enterprise SaaS account management - Proven experience managing complex accounts in North America - Exceptional communication, relationship-building, and consultative skills - Demonstrated success in driving renewals, upsell, and cross-sell opportunities - High intellectual curiosity, and thrive in a fast-paced, remote-first environment - Strong leadership and mentoring abilities - Passionate about customer success and continual learning Requirements - Technologies we use: Absorb LMS, Salesforce, Gainsight, Zendesk, Calendly, Zoom, Teams, Adobe Acrobat Benefits - Fully remote-first work with flexible work arrangements - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location - New Hire Equipment Allowance and monthly Flex Allowance to support your success - Endless opportunity for career growth and internal mobility - Employee driven DE&I programs Company Description Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities. - We achieve exceptional results by genuinely caring about each other and the work we do - We’re united, and we grow through our commitment to elevating continual learning! Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship. Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at accessiblecareers@absorblms.com

Role Description You are a true-blue Sales Recruiter and in this position, you’ll have the opportunity to build relationships with our go-to-market leaders and directly support Absorb’s growth! You love to learn, have an eye for talent, are resourceful, and easily make connections with candidates to build trust and relationships. Ideally, you'll have experience with SaaS recruiting and can analyze data to identify key talent acquisition metrics. What you'll be doing: - Build and nurture pipelines of candidates, focusing on SDR/BDR, Account Management, Sales Executive, and Account Executive roles. - Utilize your established headhunting strategies and talent pipeline to target top candidates for harder-to-fill roles. - Embrace and continuously experiment with AI in Talent Acquisition to drive efficiency and evolve how we attract and hire top talent. - Act as an external Brand Ambassador to ensure proactive development of talent pipelines. - Represent Absorb on Social Media Channels for Employer Branding and Talent Attraction. - Work with leaders to develop strategies for comprehensive interview assessments. - Maintain up-to-date knowledge of employment-related programs, policies, and recruitment best practices. Qualifications - 5-7+ years of recruitment experience with 2+ years of full cycle talent acquisition experience recruiting for Sales and go-to-market roles. - Post-secondary degree or diploma, preferably with a focus on Business/Human Resources or work-related experience in Talent Acquisition. - Solid experience utilizing LinkedIn Recruiter for direct sourcing passive candidates. - Demonstrated experience partnering closely with business leaders to develop strong relationships and deliver an elevated candidate experience. - Experience in compensation evaluations and negotiations; international recruiting experience is an asset. - Strong knowledge of applicant tracking systems and experience leveraging technology to create effective processes and metrics; experience with Ashby (ATS) is a strong asset. Requirements - Technologies we use: Absorb LMS, M365 Copilot, SharePoint, MS Teams, Ashby, LinkedIn, ADP, Freshworks. Benefits - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs and eligibility for two different bonus plans. - Generous time off and comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. - Endless opportunity for career growth and internal mobility. - Employee-driven DE&I programs. Company Description Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. - Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. - We empower learners to enrich their lives, workplaces, and communities. - Our values are simple: We achieve exceptional results by genuinely caring about each other and the work we do. - We’re united, and we grow through our commitment to elevating continual learning!

Role Description Responsible for supporting and enabling Absorb’s Amplify content portfolio, with a focus on increasing content engagement, supporting renewals, and driving content attachment for new and existing clients. Working cross‑functionally with Sales, Customer Success, Product, Solutions Engineering, and Implementation teams, this role translates client needs, market insights, and partner capabilities into strategic content recommendations and effective product positioning. This position plays a key product and sales enablement function by equipping internal teams to confidently position and sell Amplify content solutions. What you'll do: - Serve as the primary subject matter expert for Amplify and partner content offerings, confidently addressing challenging customer questions in live sales calls, demos, and renewal discussions alongside Account Executives, Account Managers, & Solutions Engineers. - Act as a learning consultant by understanding client business context and employee lifecycle needs (onboarding, compliance, upskilling, leadership) and recommending strategic learning paths using Amplify content. - Provide tailored content recommendations based on client goals, industry requirements, and partner capabilities, supporting both new business and renewals. - Collaborate with internal stakeholders (Sales, Customer Success, Solutions Engineering, Implementation) to review client profiles, recommend the right content library, curate courses, and support successful rollout and adoption. - Participate in customer-facing webinars, trainings, presentations, and Q&A sessions to demonstrate value and best practices within the LMS. - Review new business and renewal pipelines within Salesforce to identify opportunities, support the qualification process, and evaluate sales effectiveness to improve close rate on content deals. - Enable internal stakeholders by delivering clear and actionable training, ensuring consistent messaging and confident positioning of content products. - Actively understand content partner roadmaps, market landscape, competitive positioning, and emerging industry trends to strengthen recommendations and strategy. - Perform additional ad hoc duties as required to support the sales, ongoing management, and successful delivery of content within the Absorb ecosystem. Qualifications - Bachelor’s degree or equivalent experience in business, product marketing, or technology related field. - 5+ years’ experience in product enablement, content management, or sales enablement, ideally in SaaS or technology. - Strong presentation, communication, and facilitation skills for customer-facing engagements. - Proven ability to collaborate across teams and support sales efforts. - Experience with CRM tools (e.g., Salesforce) and evaluating content solutions. - Excellent organizational, analytical, and prioritization skills. Benefits - Fully remote-first work with flexible work arrangements. - Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location. - New Hire Equipment Allowance and monthly Flex Allowance to support your success. - Endless opportunity for career growth and internal mobility. - Employee driven DE&I programs. Company Description Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.