Technical Customer Success Remote Jobs in Washington (US)

This page tracks remote technical customer success openings that are location-eligible for Washington.

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253

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$65,000 - $142,400

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253 Jobs

186 Companies

Customer Success Engineer

S44 Energy

Technical Customer Success4 hours ago

Full Time Remote Mid Level

Role Description - Highly ambitious, with a strong desire to help scale the company and grow alongside it. - Passionate about delivering exceptional customer service and building strong relationships with dealership personnel. - Strong ability to relate to dealership operators and understand the challenges of a fast-paced retail automotive environment. - Strong written and verbal communication skills, with the ability to engage effectively across teams and stakeholders. - Fluent in key SaaS performance metrics, including acceptance rate, retention, MRR, and churn. - Technically inclined and comfortable working with data, dashboards, APIs, and system integrations — not an engineer, but a credible technical partner. - Comfortable leveraging LLM-powered tools to enhance analysis, dashboards, automation, and reporting workflows. - Curious about the automotive industry, including dealer operations, vehicle ordering, allocation, and volume planning processes. Qualifications - 2 – 5 years of experience in customer success, sales engineering, solutions consulting, account management, or technical SaaS support – including time owning accounts end-to-end from pre-sales through renewal. - Experience acting as the technical subject-matter expert in pre-sales cycles – scoping calls, solution demos, technical discovery, and partnering with AEs to win and expand accounts. - Track record of identifying customer challenges and implementing solutions, including process and automation work. - Proven ability to design and implement successful customer growth strategies and initiatives. - Bonus: automotive, dealer network, or franchise experience. Requirements - Establish and maintain strong, long-lasting relationships with key customer stakeholders — from first conversation through onboarding, ongoing operational health, and growth. - Serve as the technical subject-matter expert in pre-sales cycles – running technical discovery, leading solution demos, scoping integrations, and partnering with sales to convert qualified opportunities. - Run the technical discovery process to onboard new OEM/brand stores to our portfolio and automate processes to support scaling sales operations across your portfolio. - Define and own key performance indicators (KPIs) for customer success, including retention rates, and customer satisfaction scores. - Use analytics and data insights to monitor customer health and predict potential issues before they become critical. - Implement systems for collecting and analyzing customer feedback to continuously refine and improve customer experience. - Continuously identify and advance upsell and cross-sell opportunities within the existing customer base – carrying expansion ARR or net revenue retention as a named KPI alongside retention and CSAT. - Provide feedback to the product team based on customer insights and needs, helping shape the future roadmap and feature enhancements. - Act as the escalation point for at-risk or stalled accounts – taking ownership when frontline CS or support hasn't resolved the issue, driving the technical and relationship fix, and restoring trust. Benefits - Compensation: Base salary range for this role to be $110,000–$145,000, plus equity and benefits. The final offer will be based on factors including the candidate’s experience, knowledge, skills, and abilities, as well as internal equity across our team. - Covered premiums for health, vision, dental benefits (buy-up options available). - Unlimited Paid Time Off. - Unlimited sick leave program. - Paid parental leave program. - 401K plans. - Equity. - At this time, we cannot offer visa sponsorship. Candidates must be authorized to work in the United States without current or future employer sponsorship.

View details: Customer Success Engineer

United States

$110K - $145K / year

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Provider Success Liaison II

Availity

Where healthcare connects. Now Hiring!

Technical Customer Success21 hours ago

Full Time Remote Mid LevelTeam 1,001-5,000Since 2000H1B Sponsor

Company Site LinkedIn

Role Description We’re looking for a motivated and customer-focused Provider Success Liaison II to join our team. In this role, you’ll work closely with healthcare providers and internal partners to drive engagement, support product adoption, and contribute to successful client outcomes. You’ll combine data analysis, relationship management, and problem-solving to help providers maximize the value of our solutions—while gaining deeper exposure to healthcare workflows and revenue cycle concepts. What You’ll Do - Partner with internal teams to support provider engagement initiatives aligned to client goals and key performance indicators (KPIs) - Analyze and pull reports to monitor performance, identify trends, and uncover opportunities to improve provider engagement - Maintain dashboards and trackers to support visibility into program progress and outcomes - Gather, document, and share provider feedback to help inform product and process improvements - Support provider communications, training sessions, and product adoption efforts using established materials and tools - Assist with user engagement efforts, including product pilots and targeted outreach initiatives - Build strong relationships with internal stakeholders and external provider contacts - Stay current on healthcare industry trends, provider workflows, and revenue cycle concepts - Contribute to special projects and strategic initiatives as business needs evolve Note: This role may require up to 50% of time spent on phone-based engagement. Qualifications - Associate’s degree or equivalent experience - 3+ years of experience in customer service, healthcare, or healthcare technology - Foundational understanding of healthcare or provider workflows (or strong interest in learning) - Prior experience working with Providers, account management, or client support - Familiarity with: - Electronic Data Interchange (EDI) transactions - Health insurance or payer operations - Medical practice management - Experience delivering training or facilitating user sessions - Background in a healthcare technology environment Requirements - Strong customer service mindset with a passion for helping clients succeed - Excellent communication skills (written and verbal) - Highly organized with the ability to manage multiple priorities and deadlines - Analytical mindset with the ability to interpret data and identify actionable insights - Collaborative approach with the ability to work across teams and functions - Self-starter who can work independently with minimal supervision - Comfortable adapting to new tools, technologies, and evolving processes - Proficiency in Microsoft Office (Excel, PowerPoint, Word) Benefits - Competitive salary and bonus structure - Generous HSA company contribution - Healthcare, vision, dental benefits - 401k match program available from day one - Unlimited PTO for salaried associates + 9 paid holidays - Hourly associates start at 19 days of PTO - Reimbursement up to $250/year for wellness activities - Education reimbursement available - Paid Parental Leave for both birth and adoptive parents - Opportunities to engage in community service and volunteer work

View details: Provider Success Liaison II

United States

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Senior Customer Success Engineer

Veeam Software

Your Single Backup and Data Management Platform for Cloud, Virtual and Physical

Technical Customer Success1 day ago

Full Time Remote SeniorTeam 1,001-5,000Since 2006H1B Sponsor

Company Site LinkedIn

• Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels. • Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption. • Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform. • Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports. • Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights. • Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders. • Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment. • Collaborate on marketing-informed campaigns and plays to drive adoption and expansion. • Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR. • Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership.

AWS Azure Cloud

View details: Senior Customer Success Engineer

United States

$142.4K - $264.3K / year

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Customer Success Team Lead

Tribute Technology

Tribute Technology is a Wisconsin-based software company whose mission is to empower funeral professionals with best-in-class technology that helps them serve families, strengthen

Technical Customer Success1 day ago

Full Time Remote Lead

Role Description We are looking for a Customer Success Team Lead who thrives in a high-velocity, digital-first environment. This is a player-coach position: you will carry your own book of business while mentoring and guiding a team of Customer Success Managers. You will be accountable for retention and expansion outcomes across a portfolio of accounts, leveraging data-driven frameworks, digital CS motions, and CS technology to drive results at scale. This role is ideal for someone who has led or played a significant leadership role in a CS team, is comfortable operating with a high volume of accounts, and knows how to balance hands-on customer engagement with team coaching, process building, and strategic thinking. What You'll Do - Hands-On Business Leadership - Develop a deep understanding of our customers and what drives their success; build scalable processes, playbooks, and automations to deliver consistent value. - Own territory planning for CSMs, balancing current priorities with a forward-looking view of business and talent needs. - Establish a strong operating cadence that keeps the team focused on top customer priorities and surfaces risks early. - People Management - Attract, develop, and empower top talent; provide clear feedback, coaching, and growth plans to build a high-performance team. - Drive productivity by embedding automation and scalable practices that allow the team to focus on high-value customer outcomes. - Stakeholder Partnership - Build trusted partnerships with Sales, Product, and Support to ensure Customer Success is aligned across the business. - Serve as the voice of the customer internally, advocating for customer needs and helping remove obstacles. - Navigate complex and sometimes challenging conversations with clarity, empathy, and accountability. - Operational Excellence - Establish predictable operating rhythms that provide visibility into onboarding, value realization, renewals, and customer risk. - Use data to identify trends, drive insights, and continuously raise the bar on individual and team performance. Qualifications - 5+ years of experience in Customer Success or Account Management within Enterprise SaaS business - Prior experience as an individual contributor, with proven success in retention and expansion - Experience leading a CS or Account Management team in a scaled or digital-led engagement model - Strong coaching and people management skills in structured, playbook-driven environments - Commercially minded, with the ability to coach teams on value storytelling and expansion opportunities - Data-driven and operationally strong, with a keen eye for process improvement - Exceptional communication and executive presence - Experience with CS platforms and automation tools (e.g., Gainsight, ChurnZero); implementation experience is a plus - Bachelor’s degree required; MBA or advanced degree is a plus Benefits - Competitive salaries with potential commission - Great benefits package (401k, health, vision, dental, PTO, Paid Holidays...) - Fully Remote in North America - USA or Canada - The salary range for this position is expected to be $135,000-$175,000 per year. Actual compensation will be determined on factors such as location, relevant experience, skills, and other qualifications. This range represents the expected OTE for this role; additional compensation may include equity, and/or other benefits. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. - We are not sponsoring visas for this role at this time.

View details: Customer Success Team Lead

United States + 1 more

$135K - $175K / year

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Customer Success Associate

Smartling

Headquartered in New York, New York, Smartling is a technology company that enables its users to manage, automate, and professionally translate content. Founded

Technical Customer Success2 days ago

Full Time Remote Junior

Company Site

Overview Smartling is an AI-native translation platform that’s redefining how the world’s biggest brands go global — ranked #3 on Fast Company’s Most Innovative Companies list. We’re growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we’ve spent years building it into the core of our platform — and we’re just getting started. As a Commercial Customer Success Associate, you’ll own a book of 90+ commercial accounts, using automation and data-driven health signals to deliver a scaled, many-to-one engagement model. You’ll be the first point of contact for customer questions and feedback — executing targeted plays to protect renewal revenue and identifying accounts that need escalation before issues become risks. This role sits at the intersection of customer empathy and operational rigor, making it a great fit for someone who thrives on turning data into action. You Will - Own a portfolio of 90+ commercial accounts through a scaled engagement model — leveraging automation tools and lifecycle playbooks to ensure every customer receives timely, relevant outreach. - Monitor account health signals (product usage, adoption trends, NPS, engagement data) and execute targeted plays to proactively address risk, drive adoption, and protect renewal revenue. - Serve as the first line of contact for inbound questions and feedback from commercial accounts, resolving issues quickly or routing them to the right internal team. - Drive the end-to-end renewal process for your book of business — tracking upcoming renewals, preparing value summaries, and managing renewal conversations to close. - Identify and escalate growth-ready accounts to the Account Management team and flag at-risk accounts to Customer Success leadership with a clear summary of the issue and recommended next steps. - Partner with CS Ops and tooling (e.g., AI or equivalent) to refine automation sequences, health scoring logic, and outreach cadences that improve outcomes across the commercial segment. You Have - 1–2 years of experience in a customer-facing role — Customer Success, Account Management, Support, or Sales — ideally in a B2B SaaS environment. - Comfort managing a high-volume book of business using automation and playbooks rather than purely white-glove, one-to-one engagement. - Familiarity with customer health scoring concepts. - Comfort with AI platforms (e.g., Claude) and curiosity around driving automation for scaled customer outcomes. - Strong written communication skills — you can craft a clear, concise customer email and tailor your tone based on account context. - Demonstrated ability to stay organized and prioritize across a large account base, balancing proactive outreach with inbound responsiveness. - Experience with CRM systems (Salesforce preferred) and comfort working across multiple tools simultaneously. Preferred but not required - Experience in localization, translation technology, or the language services industry. - Exposure to renewal management or ownership of a commercial renewal cycle. - Familiarity with scaled CS methodologies such as digital-led or tech-touch engagement models. - Familiarity with CS platforms such as Gainsight, Totango, ChurnZero, or similar tools. You Are - Accountable. You own your book of business and don’t wait to be told when an account needs attention — you monitor signals and act before problems compound. - Analytical. You’re comfortable reading health dashboards and usage data to decide where to focus your energy, not just relying on gut instinct. - Customer-Focused. You treat every commercial account — regardless of size — as a relationship worth protecting, and it shows in how you communicate. - Organized. Managing 90+ accounts without dropping the ball requires strong systems, and you’ve built habits that keep you on top of renewals, escalations, and follow-ups. - Collaborative. You work closely with Account Management, Support, and CS Ops — knowing when to loop someone in and how to hand off context clearly. You Will Enjoy - Freedom 🏡- we are remote first - Growth - an opportunity to learn and advance your career - Wealth 💰 - we offer a competitive salary and 401(k) + company match - Wellness - health insurance; free medical plan for you and your family - Balance - flexible PTO + 11 holidays; generous parental leave - Culture 🤝- an energetic, value-driven, and fun culture and team spirit - Bonus - employee referral program and Apple equipment *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction and clutter-free) background. We are considering candidates based in the Pacific or Mountain time zones at this time. Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. We use E-verify platform for the work authorization verifications. The US national base pay range for this role is $65,000 - $75,000, not including a variable incentive component. Final offer amounts are determined by multiple factors, including geographic location as well as candidate experience and expertise, and may vary from the amounts listed.

View details: Customer Success Associate

Washington + 10 more

$65K - $75K / year

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Team Lead Customer Success

Lovelifepassport

Die #1 Bewegung für Menschen, die Ausbrechen und Ankommen wollen!

Technical Customer Success2 days ago

Full Time Remote LeadTeam 11-50Since 2016H1B No Sponsor

Company Site LinkedIn

Role Description Du siehst dich nicht nur als engagierter und motivierter Account/Strategie Manager/in, der eine außergewöhnliche Kundenbeziehung aufbaut, sondern möchtest zusätzlich die Verantwortung für die Koordination und Weiterentwicklung des Customer Success Teams übernehmen? Dann bist du genau richtig als Teamlead! - Du behältst den Überblick über alle Projekte im Team & kannst smarte Ziele setzen und in Action Steps herunterbrechen, wie diese erreicht werden können. - Du trägst die Verantwortung für dein Team & deren Entwicklung. - Du nimmst an den wöchentlichen Prio Meetings teil und gestaltest das Unternehmen aktiv mit. - Du bearbeitest Urlaubsanträge & hast die Verantwortung, dass die Abteilung immer bestmöglich besetzt ist. - Als Account / Strategie Manager begleitest du unsere Kunden sicher durch ihre gesamte Reise, indem du in 1:1-Strategiegesprächen klare Next Steps vorgibst, proaktiv relevante Ressourcen bereitstellst und dich eng mit dem Team koordinierst, um eine optimale Customer Journey sowie kontinuierliche Insights für das Team sicherzustellen. Qualifications - Erfahrung im Bereich Customer Success und in der Kundenbetreuung. - Du kannst dich selbst und andere anleiten und auf eine positive Art und Weise führen. - Kreativität und Innovationsfähigkeit, um neue Ansätze und Lösungen zu entwickeln. - Belastbarkeit und Flexibilität, um auch in herausfordernden Situationen souverän zu agieren. - Eigenverantwortung, Verlässlichkeit und eine strukturierte Arbeitsweise. - Proaktivität und Freude am Erfolg deiner Kunden und deines Teams. - Du gehst die extra Meile, bist intrinsisch motiviert, eigenverantwortlich & trägst die Unternehmens DNA und die Vision zu 100% in dir. - Wir setzen mindestens Deutschkenntnisse auf C1-Niveau voraus. Benefits - Work from anywhere | Wir sind ein globales Remote-Team, das Freiheit lebt und Ergebnisse liefert. - Individuelle Wachstumspläne | Bei uns bekommst du keinen Job, sondern eine Karriere, die dich challengt. - High-Performance durch OKRs & KPIs | Du misst dich an klaren Zielen, nicht an Anwesenheit. - Unlimited Vacation Policy | Volle Freiheit, solange du deine Ergebnisse bringst. - ☀ Exklusive Team Retreats | Wir bringen das Remote-Team regelmäßig an inspirierenden Orten zusammen. - ⚡ Workshops & Sparring auf Top-Level | Direkten Zugang zu Gründern mit 35 Mio. € Track Record. - Radikales Teamgefühl | Wir feiern Erfolge, challengen uns gegenseitig und wachsen gemeinsam. - Ownership statt Hierarchie | Deine Ideen zählen mehr als dein Titel. - Expert Access | Regelmäßige Sessions mit internationalen Expert:innen zu Themen wie Business, Reisen & Leben im Ausland – Wachstum geht nämlich über die Arbeit hinaus. Company Description Wir freuen uns auf deine Bewerbung!

View details: Team Lead Customer Success

Worldwide

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Technical Customer Success Manager

Domo

Domo is the Business Cloud®, empowering organizations of all sizes with BI leverage at cloud scale in record time. With Domo, BI-critical processes that took weeks, months or more can now be done on the fly, in minutes or seconds, at unbelievable scale, helping teams and organizations go big, go fast and go bold®.

Technical Customer Success2 days ago

Full Time Remote LeadTeam 1,060Since 2010

Role Description As a Technical Customer Success Manager, you will drive the long-term success of Domo's enterprise customers by combining strategic account management with technical expertise. You will serve as the primary day-to-day account owner, responsible for building trusted relationships, ensuring customer satisfaction, driving platform adoption, and delivering renewal and expansion outcomes. This role requires the ability to communicate effectively with C-level executives at Fortune 500 companies while maintaining the technical credibility to guide customers through complex data and analytics challenges. Key Responsibilities - Manage enterprise customer relationships and serve as the trusted advisor and primary point of contact throughout the customer lifecycle; - Lead customers through technical adoption and expansion of the Domo platform by providing strategic guidance and best practices; - Anticipate customer needs and align Domo's capabilities with their overall business vision and objectives; - Build strong relationships with customer stakeholders at all levels, including C-suite executives, by demonstrating both business acumen and technical understanding; - Collaborate with Sales, Professional Services, Support, and other internal stakeholders to ensure a seamless customer experience; - Provide customers with consultative guidance on data strategy, platform optimization, and use case expansion; - Leverage hands-on platform knowledge to demonstrate capabilities, educate customers on Domo's features, and articulate recommendations for use case expansion; - Monitor customer health metrics and technical adoption indicators to proactively identify risks and opportunities; - Act as liaison between customers and internal teams, including Product Management, Engineering, and Professional Services. Qualifications - 2+ years of professional B2B technology sales or account management experience, preferably in SaaS environments; - 2+ years of experience in a technical or data-focused role (e.g., BI Analyst, Data Analyst, Solutions Engineer, Technical Account Manager, or similar positions); - Proven track record of managing enterprise accounts and consistently meeting or exceeding renewal and expansion objectives; - Experience working with Fortune 500 companies and communicating effectively with C-level executives. Requirements - Strong understanding of business intelligence concepts, data modeling, and ETL/ELT processes; - Basic to intermediate SQL proficiency; - Familiarity with cloud data platforms (e.g., Snowflake, Databricks, AWS, GCP, Redshift, BigQuery, etc.) and modern data architectures; - Hands-on experience with BI or analytics platforms; experience with Domo is preferred; - Ability to understand APIs, data connectors, and system integrations at a conceptual level. Skills & Competencies - Exceptional communication and presentation skills with the ability to translate complex technical concepts for both technical and non-technical audiences; - Strong organizational and time management skills to successfully manage multiple enterprise accounts simultaneously; - Excellent negotiation skills and ability to navigate complex organizational dynamics; - Strategic thinker with a consultative approach and problem-solving orientation; - Self-driven, results-oriented, and accountable for outcomes; - Customer-first mentality with a passion for driving customer success through technology; - Ability to thrive in a fast-paced, collaborative environment and adapt to evolving customer needs. Education - Bachelor's degree in Business, Computer Science, Information Systems, Engineering, or related field, or equivalent practical experience. Benefits - Domo is an equal opportunity employer.

View details: Technical Customer Success Manager

United States

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Client Success Engineer

Chartmetric

Technical Customer Success3 days ago

Full Time Remote Mid Level

Role Description We are looking for a highly technical, client-focused Client Success Engineer to join our team. This role sits at the intersection of engineering, product, data, and client success. You will work directly with clients to investigate and resolve technical issues, answer complex questions, troubleshoot data discrepancies, and improve the client experience from end to end. Unlike a traditional support role, you will also contribute directly to the product and codebase by diagnosing bugs, implementing fixes, improving tooling, and deploying solutions into production. This is an ideal role for someone who enjoys solving ambiguous real-world problems, communicating with clients, and using modern AI development tools to move fast and deliver impact. What you'll do - Investigate and resolve client-reported issues across APIs, dashboards, integrations, and data pipelines - Communicate clearly and professionally with clients throughout the lifecycle of a request - Clarify ambiguous requests and drive issues through resolution with strong ownership and follow-through - Troubleshoot data inconsistencies, platform behavior, and product edge cases - Use AI-powered development tools to diagnose bugs, analyze logs, write code, create fixes, and accelerate delivery - Contribute production-quality code changes across backend services, APIs, internal tooling, and data systems - Collaborate with engineers through peer reviews, testing, deployment, and incident response - Improve internal support tooling, documentation, workflows, and automation - Identify recurring client pain points and partner with Product and Engineering to improve the platform - Help build a fast, AI-enabled support and operations culture focused on client satisfaction and execution excellence Qualifications - 3+ years experience in a relevant role (client supporting engineering or similar) - CS degree preferred - Strong technical foundation in software engineering, scripting, APIs, and debugging - Comfortable reading and modifying production code - Experience with SQL, APIs, logs, and troubleshooting distributed systems or web applications - Ability to independently investigate complex technical issues - Experience using AI coding tools such as Cursor, Claude, ChatGPT, GitHub Copilot, or similar tools in day-to-day workflows - Comfortable contributing code through pull requests, peer review, CI/CD, and production deployments - Familiarity with cloud infrastructure, data systems, or analytics platforms is a plus - Excellent written and verbal communication skills - Ability to explain technical concepts clearly to both technical and non-technical users - Strong empathy, professionalism, and client ownership mindset - Comfortable navigating ambiguity and incomplete information - Highly organized with strong attention to detail and follow-through Requirements - Experience working at a SaaS, data, analytics, or API-focused company - Experience supporting developers or technical clients - Familiarity with the music, creator, or entertainment industry - Experience with observability tools, incident management, or production support - Prior experience in startups or high-growth environments

View details: Client Success Engineer

United States

$80K - $100K / year

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Customer Success Engineer

KOPE

Technical Customer Success3 days ago

Full Time Remote Mid LevelTeam 11-50H1B No Sponsor

Company Site LinkedIn

Role Description We’re looking for a technically strong Customer Success Engineer with advanced Tekla and Revit experience to support deployment of KOPE across our growing global client base. This role is closely aligned to the skillset of a BIM Coordinator or Digital Delivery Engineer, with a strong focus on customer onboarding, workflow implementation and technical support. - Support onboarding, deployment and ongoing adoption of KOPE workflows across client projects - Configure, test and support Tekla and Revit workflows, including integrations and downstream fabrication processes - Work directly with customers to understand delivery requirements, implementation challenges and project objectives - Collaborate with product and development teams to support testing, validation and continuous workflow improvement - Help define and maintain best-practice implementation approaches, onboarding material and technical documentation - Support workshops, training sessions and customer review meetings across global project teams - Contribute to future product and roadmap development through direct customer engagement and project feedback Qualifications - Advanced working knowledge of Tekla Structures is essential - Strong working knowledge of Revit and BIM delivery workflows - Minimum 3 years’ experience within the Architecture, Engineering or Construction industry - Experience supporting digital delivery, BIM coordination or technical implementation workflows - Understanding of fabrication, offsite construction or DFMA workflows advantageous - Experience in technical support, customer success, implementation or software deployment beneficial - Strong communication and stakeholder management skills - Highly organised with strong attention to detail - Comfortable working directly with customers and problem solving in live project environments - Proactive, adaptable and keen to work in a fast-moving environment - Interest in automation, digital workflows and emerging construction technology Benefits - Remote first - Flexible working style - Relaxed and fun culture - Greenfield development with no legacy apps - Autonomy & responsibility encouraged - Generous holiday allowance - 23 days paid holiday plus public and bank holidays - Aviva Health Insurance - Winter leave – the office closes between Christmas eve and 1st January (inclusive) this is in addition to your personal annual leave - All-company in person events - Generous maternity, paternity and parental leave policy

View details: Customer Success Engineer

Worldwide

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Customer Success Engineer

Vicarius

Leading the pack in vulnerability remediation.

Technical Customer Success5 days ago

Full Time Remote Mid LevelTeam 51-200H1B No Sponsor

Company Site LinkedIn

• Providing continuous technical Implementation, support and training for existing/newly arriving customers • Working with resellers and customers: training their teams on the product, identifying and solving problem areas in their processes to ensure success. • Working with existing customers to understand their requirements and helping them figure out how the product is the best solution for their problem • Acting as the primary technical point of contact for customers and partners, performing initial troubleshooting, diagnosing issues, and guiding them through resolution. • Managing and prioritizing technical support tickets, ensuring timely resolution and proper communication throughout the lifecycle. • Escalating complex technical issues to R&D teams when necessary, providing detailed context, replication steps, and impact assessment, and following through to resolution. • Working with the product and marketing teams to familiarize with the product landscape and becoming a technical product expert • Working with regional leadership to identify problem areas and initiating projects to improve customer satisfaction • Attending professional events and workshops to build and maintain professional skills and networks

Cyber Security Linux Python

View details: Customer Success Engineer

United States

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Top Stack For This Role + State

AWS, Azure, Cloud, Cyber Security, Linux, Python

Eligibility Signals

Customer Success Engineer at S44 EnergyRemote listing with US location signal: United States.
Provider Success Liaison II at AvailityRemote listing with US location signal: United States.
Senior Customer Success Engineer at Veeam SoftwareRemote listing with US location signal: United States.
Customer Success Team Lead at Tribute TechnologyRemote listing with US location signal: United States, Canada.
Customer Success Associate at SmartlingRemote listing with US location signal: Washington, Oregon, California, Nevada, Idaho, Utah, Arizona, Montana, Wyoming, Colorado, New Mexico.
Team Lead Customer Success at LovelifepassportRemote listing with US location signal: Worldwide.
Technical Customer Success Manager at DomoRemote listing with US location signal: United States.
Client Success Engineer at ChartmetricRemote listing with US location signal: United States.

Related Role + State Pages

All US Remote Jobs Technical Customer Success Remote Jobs (US)US Remote Salary Guide Remote Interview Prep Remote Resume Tips US Remote Jobs by State (2026)US Remote Tech Stack Trends (2026)US Remote Job Market Weekly Snapshot Technical Customer Success Jobs in California Technical Customer Success Jobs in Texas Technical Customer Success Jobs in New York Technical Customer Success Jobs in Florida

Technical Customer Success Manager

Domo

Eligibility Signals

Customer Success Engineer at S44 EnergyRemote listing with US location signal: United States.

Provider Success Liaison II at AvailityRemote listing with US location signal: United States.

Senior Customer Success Engineer at Veeam SoftwareRemote listing with US location signal: United States.

Customer Success Team Lead at Tribute TechnologyRemote listing with US location signal: United States, Canada.

Customer Success Associate at SmartlingRemote listing with US location signal: Washington, Oregon, California, Nevada, Idaho, Utah, Arizona, Montana, Wyoming, Colorado, New Mexico.

Team Lead Customer Success at LovelifepassportRemote listing with US location signal: Worldwide.

Technical Customer Success Manager at DomoRemote listing with US location signal: United States.

Client Success Engineer at ChartmetricRemote listing with US location signal: United States.