Role Description We are seeking a high-energy, strategic Global Customer Success Enablement Lead with a track record for executing performance programs. In this role, you will act as a learning consultant, partnering with executives and stakeholders across matrix organizations to define and execute strategic learning programs. You will support growing global Customer Success teams, whose primary function is to help clients leverage products most effectively, recognize value through learning outcomes, and develop customers for life. The successful candidate will demonstrate proficiency in speaking with and influencing leaders, analyzing data, and delivering high-impact presentations and facilitation. You will lead innovative programs with performance measurement for the global community, ensuring regional initiatives are tightly aligned with global programs. Responsibilities - Enablement Strategy & Executive Consultation: Partner with global Customer Success Leadership (including Managers, Renewal Managers, and Professional Service Managers) to drive enablement strategy. Engage directly with leaders to understand the nuances of selling and consulting across different global regions. - Program Development & Modern Modalities: Design, plan, implement, and evaluate programs to meet specific objectives and deliver desired outcomes. Create a learning vision that offers personalized learning in multiple modalities for ease of consumption and preferred learning styles, broken down by quarter. - Global Collaboration & Localization: Collaborate with the Global Enablement team to leverage and localize existing programs, and pivot where necessary for the needs of your stakeholders. Act as a trusted advisor to the extended global enablement team and business leadership to assess skills and target performance improvements. - Content Delivery & Coaching: Build dynamic, consumable content that achieves predefined learning objectives. Facilitate experiential learning experiences and provide 1:1 and 1:many coaching initiatives in order to scale enablement programs. - Performance & Data-Driven Decision Making: Oversee and manage employee performance using data and analytics to guide decision-making, improve outcomes, and drive organizational success. Apply evaluation frameworks (such as the Kirkpatrick model) to assess the benefit of each program, update enablement dashboards (e.g., Asana, Jira) for tracking, and own a monthly Field Readiness Council. - Cross-Functional Collaboration & Sponsorship: Establish a network of sponsors so that every enablement initiative has support and participation from the business in its planning, development, sign-off, and release. Liaise with cross-functional teams (including Marketing, Operations, HR, and Product) to ensure programs are relevant and timely. Qualifications - 5+ years of professional experience in sales enablement, customer success enablement, or a related field. - 4+ years of experience in a Customer Success role. - 2+ years of B2B SaaS experience with foundational HR or EdTech industry knowledge. - Experience designing, building, and deploying global enablement programs that apply to different global regions (including North America, Latam, and Europe). - Passionate and experienced in assessing, monitoring, and measuring the impact of enablement programs. - Strong customer-facing skills and experience partnering with C-level executives and stakeholders across matrix organizations. - Proven record of driving innovative, creative concepts from strategy to execution with attention to detail. Requirements - Understanding of sales/CS performance metrics and best measurement approaches to drive high Net Promoter Scores (NPS) and successful learning assessments. - Ability to prioritize well, identify work based on importance and urgency, demonstrate good judgment, and show a mature demeanor when faced with challenges. Benefits - Competitive, zone-based pay aligned to your location, experience, and role level across four U.S. pay zones. - Comprehensive health and wellness benefits. - Bonus and RSU equity programs. - Global perks designed to help you grow and thrive wherever you are.

• Onboard new customers of Linx in complex enterprise environments by driving seamless integrations and accelerating time to value. • Build and maintain strong relationships as the main point of contact by delivering tailored deployment and adoption plans aligned with their architecture, goals, and risk posture. • Drive product adoption and help customers maximize the product value by optimizing adoption KPIs, usage patterns, technical health scores and using them to proactively monitor and drive customer value. • Manage renewals and reduce churn through proactive engagement. • Serve as a hands-on technical partner - supporting integrations, applying practical troubleshooting skills (e.g., Python, scripting, API analysis) to resolve issues, and escalating when needed). • Collaborate closely with Engineering and Product to triage technical blockers, surface customer feedback, and influence roadmap decisions. • Align with Sales and GTM teams to ensure customer success is tightly integrated with business objectives and strategic outcomes. • Develop and maintain technical assets including integration guides, configuration templates, and implementation playbooks to enable repeatable success.

• Du leitest Kundenprojekte von Kickoff bis Go-live und sorgst für klare nächste Schritte. • Du führst Kundenmeetings, Workshops und Anforderungsaufnahmen durch. • Du verstehst fachliche und technische Kundenfragen und beantwortest sie pragmatisch. • Du übersetzt Kundenanforderungen in klare Tickets, Specs und Prioritäten für das Dev-Team. • Du erstellst Projektpläne, koordinierst Timelines und hältst alle Stakeholder auf dem Laufenden. • Du konfigurierst und baust AI-Agenten, Workflows und Automationen für unsere Kunden. • Du begleitest Onboarding, Adoption und den laufenden Customer Success. • Du erkennst Risiken frühzeitig und sorgst dafür, dass Kunden langfristig erfolgreich bleiben. • Du sammelst Produktfeedback und bringst es strukturiert in Produkt und Entwicklung ein.

Role Description Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink’s Customer Service (CS) Technical Support team would like to talk to you! Hours are Sun-Sat with a combination of 4x10 or 5x8 schedules. Key job responsibilities - Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email - Working with other customer support teams to ensure a consistent and high-quality level of support - Being a voice and advocate for our customers when something doesn’t feel right - Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments - Acting as an advocate for our customers by reporting and acting on observed areas for improvement - Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience - Assisting with customer communication during Blink’s critical launches and support events - Working across the customer service spectrum to ensure a consistent and highest-quality level of support - Developing detailed knowledge about specific product lines and features - Driving projects that improve support-related processes - Supporting Blink Subscription service A day in the life: As a Technical Support Associate in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity. About the team: Our mission is to provide peace of mind for homeowners while they are away from home using our wire-free, battery-operated smart home security cameras. Qualifications - 2+ years of customer service experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays - Experience with Microsoft Office products and applications - Speak, write, and read fluently in French Requirements - Work rotating shift schedules and variable days off Benefits - Starting pay for this position is between 19.00 - 27.00 USD hourly, based on location - Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching