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CARTO

Unlock the power of spatial analysis

Customer Success Engineer

Technical Customer SuccessTechnicalCustomer SuccessFull TimeRemoteSeniorTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

2 days ago

Salary

0

Seniority

Senior

Bachelor Degree4 yrs expEnglishSQL

Job Description

Customer Success Engineer

CARTO

• Embed closely with customers to understand their business goals and ensure they achieve measurable impact and ROI through effective adoption of the CARTO platform. • Ability to deliver results by leading and influencing different phases of the customer lifecycle (from onboarding, to value creation, to renewal). • Identify opportunities for expansion and be a source of intelligence to drive the evolution of our products and new solutions. • Keep customer teams moving through clarity and follow-through. • Establish a trusted advisor relationship with our most strategic enterprise customers across many different verticals, engaging to deeply understand their business needs and goals with CARTO. • Be the voice of our customers within CARTO, interfacing with Product, Engineering and other teams to advocate for what will move the needle. • Analyze and interpret key account level data to present actionable insights (usage metrics, KPI’s, forecasting, P&L, etc.) • Work closely with CARTO commercial teams to ensure accurate forecasting, along with timely onboarding and renewals.

Job Requirements

  • 4+ years of enterprise customer-facing technical Customer Success, Forward Deployed Engineer, Technical Account Management, or Solutions Engineering, with a strong technical foundation and business savvy.
  • Must have at least one of the following (ideally multiple): geospatial knowledge, technical background, professional experience working with SQL in data analytics.
  • Strong validated experience utilizing AI tools and workflows to maximize work output and decrease time to value for customers.
  • The ability to speak confidently to C-level stakeholders.
  • The skills to lead technical conversations and directly address technical problems.
  • The ability to analyze data, leverage CARTO products and AI tools, and your technical skills to develop proofs-of-concept and advise on solutions.
  • Experience detecting risk early, handling complex enterprise organizations and solving difficult problems.
  • Proven ability to develop successful collaborations, trust, and communications with executive leadership, technical and sales teams, along with technical users of the software.
  • Passion for serving customers. Ability to be diplomatic, empathetic, poised, and action-oriented when working with customers.
  • A strong combination of being both a team player and a detail oriented, self-starter.

Benefits

  • Competitive compensation.
  • Flexible work hours in a focused but casual environment.
  • Excellent benefits, including 100% medical, dental, and vision coverage for employees.
  • Generous—really generous—time off, 401k with match, and stock options.
  • Growth prospects at a truly welcoming, multicultural and multilingual company.
  • A big vision: to help the world use location-based data to make better decisions. We believe that openness and sustainability are baked into this vision, and we’re sharing it with the world.

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