Quantum Metric

• Work closely with the Head of Sales Engineering to define and execute the technical sales strategy for our VOC product line • Partner with the VOC Product Go-To-Market (GTM) team to translate product capabilities into compelling, market-facing value propositions and sales tools • Act as the VOC industry authority for the Field Sales and Sales Engineering teams, providing strategic guidance on market trends, competitive landscape, and customer pain points • Develop and scale Field Expertise within the Sales Engineering team, focusing on general VOC industry knowledge and in-depth technical understanding of our VOC solutions • Design and deliver comprehensive training programs, workshops, and resources to improve the SE team's ability to articulate value, handle technical objections, and close deals • Create and maintain a repository of high-quality sales assets, including a master deck, competitive positioning documents, and best-practice guides • Develop cutting-edge product demonstrations and Proofs of Concept (POCs) that clearly illustrate the unique value and technical superiority of our VOC solutions for target personas and industries • Engage directly in key, complex, or strategic sales cycles as the senior-level VOC expert, providing technical validation and building confidence with executive and technical buyers • Contribute to the development of winning sales strategies, including playbook creation and effective integration of VOC solutions into broader enterprise sales motions

• Own pipeline generation strategy • Lead the company’s global marketing pipeline generation strategy across digital, campaigns, field, ABM, and outbound channels • Identify opportunities to accelerate deal velocity through targeted marketing engagement across the funnel • Partner with Sales leadership to align marketing investment with revenue priorities and account strategy • Manage and develop a high-performing team across: Integrated Campaigns, Digital Marketing, Events & Field Marketing, Website & Conversion Optimization, Marketing Operations, Marketing Analytics • Establish clear performance frameworks, operational rigor, and accountability across the organization • Foster a culture of experimentation, measurement, and continuous improvement • Own the company’s digital demand engine including paid media, organic search, AI search, and website performance • Lead the evolution of the company’s website into a high-performing demand capture and conversion platform as well as enterprise research hub • Drive thought leadership and digital presence that establishes Quantum Metric as the leader in digital analytics • Establish rigorous measurement frameworks connecting marketing investment to pipeline and revenue impact • Develop programs that drive engagement within target accounts and accelerate deal progression • Build integrated marketing plays that combine digital, events, and account-based engagement • Partner closely with Finance and executive leadership to develop marketing forecasts tied to pipeline generation and revenue outcomes • Own the annual and quarterly marketing budget planning process, ensuring investments align with company growth targets and revenue objectives

• Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. • Understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.

• Serve as the primary point of contact for key enterprise accounts, building and nurturing strong, executive-level relationships based on trust and mutual success. • Collaborate closely with Sales leadership to identify, develop, and execute strategic account plans focused on significant expansion opportunities and increasing customer lifetime value. • Take ownership of account renewal and expansion goals, providing accurate forecasting and developing proactive strategies to consistently exceed targets. • Create and execute comprehensive account plans in collaboration with the broader Customer Success and Sales team, ensuring clients achieve their critical business outcomes and realize the full value of our solutions. • Lead regular Quarterly Business Reviews (QBRs) with executive and C-suite client stakeholders, demonstrating the strategic alignment and impact of our solutions on their overarching organizational objectives. • Regularly update our internal systems with accurate and insightful information regarding account health, renewal status, and growth opportunities, providing clear visibility for executive leadership and cross-functional teams. Regularly engage with the internal Executive Team on risk, opportunities and key initiatives. • Proactively identify and cultivate opportunities for customer advocacy, including executive-level case studies, speaking engagements, and webinar participation. • Educate executive stakeholders on the value of new features, advanced use cases, and enterprise-level integrations, ensuring they maximize the benefits of our evolving platform.

😎 Our Culture Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose. As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds. We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships. At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity. 🚀 About the Role Quantum Metric is seeking an experienced Benefits Coordinator to join the People Operations team. In this role, you’ll support the day-to-day administration of our U.S. benefits programs. You’ll handle key areas such as benefits enrollment, employee education, and vendor coordination, helping ensure a smooth and consistent experience across all offerings. This role reports to the Senior Manager, Total Rewards and contributes to delivering competitive, compliant, and employee-focused benefits programs. The ideal candidate has a foundational understanding of U.S. benefits administration and a strong interest in building a career within Total Rewards. What you’ll do As the Benefits Coordinator at Quantum Metric, you will be responsible for managing the day-to-day operations of our Benefits Programs. This role will help develop and administer all of QM’s Benefit packages, including healthcare, dental, vision, wellness programs, and 401(k). You’ll work closely with internal stakeholders, brokers, and vendors to keep programs running effectively and address employee needs. 🔧 Responsibilities - Support benefit enrollments, life events, and ongoing administration - Maintain benefits data within HRIS and carrier systems - Serve as the main point of contact for new hires and employee benefit questions - Support the coordination and execution of Benefits Open Enrollment - Create and maintain clear employee-facing benefits materials and resources - Audit benefits invoices and ensure accuracy across benefit billing and system data - Partner with brokers and vendors to maintain strong service and resolve escalations - Support wellness initiatives and employee wellbeing programs - Assist with the administration of leave of absence processes - Ensure compliance with US regulations (ERISA, COBRA, ACA, FMLA) - Review programs regularly and recommend improvements based on employee feedback and market trends 💡 Requirements - Bachelors or equivalent work experience preferred - 1-3 years experience in Human Resources - Familiarity with HRIS systems (Paylocity a plus) - Excellent communication skills, both written and verbal - High attention to detail and accuracy - Ability to handle sensitive information with discretion - Comfortable working in a fast paced environment - Strong data management skills; proficiency in Excel is a plus - Compensation: $60,000-70,000 | Bonus eligible 💻 Recruitment Process Note: This interview process is subject to change. End stage candidates are also given the optional opportunity to meet with an Employee Resource Group Member if that is of interest. - Recruiter Screen (30 minutes) - Hiring Manager Interview (30 minutes) - Cross-Functional Panel (30 minutes) - General Manager of VOC (30 minutes) - CEO Interview (30 minutes) 🏆 Perks and Benefits This will be the best group that you ever work with! We support one another through obstacles and succeed as a team. Your hard work will be well rewarded. Most importantly, you'll be strapped to a technology rocket ship bound for greatness! Your success at Quantum Metric will be a milestone in your career. Group benefits Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) FSA, DCFSA, and HSA accounts Employee Assistance Programs (EAP) Telehealth options Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program. Discounts on Pet Insurance 401k (with employer match) and Options / Equity 13 company holidays Unlimited Paid Time Off Sick leave Parental/Adoption Leave In addition to our more traditional benefits, we also offer great perks, a flexible work environment, and numerous resources for professional development and team building. Promotional opportunities Rewards and recognition programs Robust onboarding and training program One-time stipend for work-at-home employees Monthly business expense stipend Flexible work environments Employee Discount Program (Perks at Work) Employee Referral Program Lead Referral Program MacBook and awesome swag delivered to your door Encouraging and collaborative culture RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack) 🐉 About Quantum Metric As a leader in digital analytics, Quantum Metric helps organizations put customers at the heart of everything they do. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 50 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last six-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes. If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you! The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly. Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com. Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/ #LI-REMOTE #BI-Remote

• Provide world class pre-sales technical support to the sales team • Work directly with customers as the subject matter expert on customer experience management and QM • Deliver product demonstrations that directly address customer pain and emphasize QM’s industry leading CXM solutions • Lead the proof of concepts during the sales cycle, demonstrating Quantum Metric’s ability to meet and exceed customer requirements, often in the customer’s production environment

• Partner with the Director of BC to translate scalable CX vision into executable lifecycle programs Bring best practices and external benchmarks to inform program management, design, and sequencing • Establish clear success metrics tied to adoption, retention, and operational efficiency • Design and launch initial self-service and 1:many programs across onboarding, adoption, and expansion • Build reusable enablement assets including webinars, playbooks, guides, and lifecycle journeys • Configure and deploy digital campaigns, in-app guidance, and automated engagement flows as needed Iterate based on engagement data and customer feedback • This role is expected to be hands-on in early phases before processes are fully scaled. • Develop structured digital pathways aligned to key customer lifecycle milestones • Translate elements of Quantum Metric expertise into standardized, repeatable frameworks • Improve discoverability and usability of digital resources • Ensure digital coverage across defined lifecycle stages • Identify opportunities to leverage AI or automation tools to reduce manual effort in workflows and customer engagement motions • Implement AI-driven or automated workflows that reduce internal effort • Create systems that increase QM consultant capacity without degrading customer experience • Partner with Product to align digital programs with in-app experience • Collaborate with Marketing on lifecycle messaging consistency & digital program alignment with the Quad • Provide data-driven feedback on customer friction points within the digital journey

• Driving Enterprise Growth: Proactively identify, qualify, and close new enterprise-level accounts • Strategic Account Development: Craft and execute strategic account plans and build a sustainable revenue pipeline • Solution-Focused Engagement: Conduct in-depth discovery sessions to understand customer needs and position our SaaS solutions to achieve their strategic objectives • Navigating Complex Sales: Skillfully manage intricate sales cycles involving multiple stakeholders, adeptly navigating organizational structures and decision-making processes to drive deals to closure • Value-Driven Partnerships: Collaborate with prospective clients to build compelling business cases that demonstrate the tangible ROI and strategic advantages of our SaaS investment • Trusted Advisor Role: Cultivate and maintain strong, long-term relationships with key stakeholders, positioning yourself as a trusted advisor and partner committed to their success • Market and Product Intelligence: Maintain a strong understanding of our evolving SaaS platform, the competitive landscape, and emerging industry trends to effectively communicate our value proposition

• Driving Enterprise Growth: Proactively identify, qualify, and close new enterprise-level accounts • Strategic Account Development: Craft and execute strategic account plans and build a sustainable revenue pipeline • Solution-Focused Engagement: Conduct in-depth discovery sessions to understand customer needs and position our SaaS solutions to achieve their strategic objectives • Navigating Complex Sales: Skillfully manage intricate sales cycles involving multiple stakeholders • Value-Driven Partnerships: Collaborate with prospective clients to build compelling business cases • Trusted Advisor Role: Cultivate and maintain strong, long-term relationships with key stakeholders • Market and Product Intelligence: Maintain a strong understanding of our evolving SaaS platform and competitive landscape

• Help to support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. • Understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.