Role Description
The Corporate Instructor – Above the Wing (ATW) is responsible for delivering United Airlines and United Ground Express (UGE) training programs that prepare frontline Customer Service employees to operate safely, efficiently, and in accordance with company (UA/UGE) standards.
As a subject matter expert and representative of the Learning & Development team, this role facilitates engaging classroom, virtual, and practical training while promoting a culture of safety, service excellence, and continuous learning. Corporate Instructors play a critical role in developing employees, supporting operational consistency, and ensuring training compliance across the UGE network.
How you will make an impact:
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Deliver Above the Wing training programs, including initial, recurrent, and operational update training.
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Facilitate classroom, virtual, and hands-on instruction using approved training materials.
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Evaluate learner performance through coaching, observation, and assessments.
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Maintain accurate training records and complete required administrative responsibilities.
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Manage training logistics, scheduling, expense reporting, and session closeout activities.
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Support station launches, operational transitions, and special projects as assigned.
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Partner with station leadership to reinforce operational standards and employee development.
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Stay current on United Airlines policies, procedures, and operational updates.
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Represent UGE's Core Values by fostering teamwork, modeling character, thinking strategically, and delivering results.
Qualifications
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Minimum three (3) years of airport operations experience with Above the Wing/customer service responsibilities.
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Leadership or instructional experience in an airport operations environment.
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Strong facilitation, communication, and presentation skills.
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Excellent organizational and time management skills.
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Proficiency with Microsoft Office Suite.
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Ability to work independently and manage multiple priorities.
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Remote position with travel up to 30% based on business needs.
Requirements
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Previous adult learning or classroom instruction experience.
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United Airlines or UGE Above the Wing Instructor certification.
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Bachelor's degree or equivalent combination of education and experience.
Benefits
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Salary will be competitive and commensurate with experience.
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Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network.
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Discount Program: 20% off for flight tickets with United Airlines.
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Vacation, Sick Time, and Floating Holidays.
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Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance.
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Flexible Spending Accounts, Long Term Disability.
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401(k).
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Paid Training.
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Paid parking or transportation assistance.
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Participation in the UGE annual incentive plan.
ADA Specifications
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Requires ability to communicate and interact with others in the English language, both oral and written.
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Requires ability to use computers and other office equipment.
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Requires ability to sit, stand and walk for extended periods of time.
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Repetitive motions that may include the wrists, hands, and/or fingers.
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Ability to pass all pre-screening clearances applicable to position qualifications.
UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT. United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
