Computacenter AG & Co. oHG

Role Description A Senior System Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology of their assigned accounts. This role is a key position within the service department and will be called upon to resolve the highest-level technical issues. What you’ll be doing: - Provide technical services and support for the following areas: - Network level: WAN and LAN connectivity, routers, firewalls, and security - Internal systems, cloud and network infrastructure - Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint - Virtualization technologies: VMware, Citrix, and Microsoft - Remote access solution support: VPN, Terminal Services, and Citrix - Remote monitoring and management of system alerts and notifications - Work escalated support issues related to Microsoft’s core business solutions, WAN and LAN connectivity, routers, firewalls, security, and remote access solutions - Perform network assessments, security audits and new client consultations - Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review - Document maintenance for all computer systems and network infrastructure - Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages - Be available for other engineers and coach them to resolution - Lead and train all site technical resources as needed - Demonstrates analytical and systematic approach to resolving complex problems and assignments Qualifications - Bachelor’s degree preferred - Minimum of 5 years’ experience working in a similar role or 3 years of experience working in Managed Services - Experience with security - Legal authorization to work in the United States Requirements - Experience with Splunk - Patching - Vulnerability - Security controls - Access management - Risk management and/or risk assessment Benefits There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind. Company Description Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Role Description We are seeking an experienced operational manager to lead and coordinate a critical cross-functional workstream within the Rapid Data Center Deployment organization. This role acts as the operational quarterback across multiple business functions, managing post-sales readiness through pre-deployment operational activities while driving alignment, accountability, and execution across finance, supply chain, vendor and partner management, sales operations, deployment readiness, and back-office order-to-invoice teams. The ideal candidate is highly organized, analytical, and execution-focused, with the ability to consolidate complex information from multiple workstreams into clear, actionable reporting for executive stakeholders and cross-functional teams. This individual must excel in communications, driving operational coordination, identifying and escalating risks, and maintaining visibility into delivery readiness across a fast-paced, high-growth environment. What you'll be doing: - Embrace and support Computacenter’s mission and core values. - Own visibility and coordination across the end-to-end material and operational lifecycle, from procurement and tracking through release, handoff, invoicing, and deployment readiness. - Standardize and consolidate operational inputs, reporting, and tracking across multiple teams and systems into a unified operational framework and source of visibility. - Manage and coordinate post-sales to pre-deployment operational activities for rapid data center deployment programs. - Serve as the primary liaison between sales, finance, supply chain, back-office support, project management teams, and external vendors and partners. - Consolidate updates and dependencies across multiple functional workstreams into centralized program tracking and executive reporting. - Develop and maintain reliable, repeatable reporting mechanisms, dashboards, status summaries, and operational trackers. - Ensure executive stakeholders and project teams have clear visibility into activity status (e.g. informing the correct teams of any issues with shipments, invoices to the customer, issues or risks within vendors/supply chain workstreams, etc.). - Drive operational readiness by tracking procurement, financial approvals, supply chain timelines, partner deliverables, and deployment milestones. - Identify risks, delays, and process gaps early, escalating issues with clarity and actionable recommendations. - Support budgeting, forecasting, and financial tracking activities related to deployment readiness and operational execution. - Coordinate cross-functional meetings, action-item tracking, and follow-up activities to ensure accountability and execution. - Partner closely with sales teams to align operational readiness with customer commitments and deployment schedules. - Act as a strategic operational partner to sales teams, influencing alignment, prioritization, reporting structure, and execution readiness across cross-functional stakeholders. - Maintain organized program documentation, status artifacts, process workflows, and executive communications. - Continuously improve reporting structures, operational processes, and cross-functional coordination methods. - Coordinate operational alignment between Professional Services and Tech Sourcing workflows, including invoicing dependencies, material readiness, cost recovery coordination, and deployment execution. - Serve as the centralized operational point of visibility for leadership, ensuring stakeholders have accurate, real-time insight into readiness, blockers, financial impacts, material movement, and deployment status. Qualifications - Legally eligible to work in the United States. - Bachelor’s degree or equivalent practical experience. - PMP or related program/project management certification preferred. - Minimum 10 years of experience in sales operations, business operations, supply chain program management, or related operational leadership roles. - Experience building operational dashboards, KPI reporting, and executive-level business reviews. - Working knowledge or previous experience using dashboarding and reporting tools such as Qlik, PowerBI, Salesforce, or similar platforms. - Proven experience managing external vendors, partners, and customers and driving orders, shipments, invoicing, etc. to completion. - Strong experience coordinating across finance, supply chain, vendor management, sales operations, and back-office operational teams in a fast-paced, high-growth environment. - Demonstrated success leading cross-functional operational initiatives and driving accountability across teams, even without direct management authority. - Demonstrated ability to compile, organize, and communicate complex information in a clear, concise, and actionable format. Experience with budgeting, forecasting, financial tracking, and operational reporting. - Strong risk management and escalation skills with the ability to communicate delays and impacts effectively to stakeholders and leadership. - Exceptional organizational, analytical, and project coordination capabilities. - Working knowledge of order-to-invoice/quote-to-cash cycles, procurement, supply chain, and operational readiness workflows. - Advanced proficiency with reporting and collaboration tools, including Microsoft Excel, Smartsheet, and Microsoft Teams. - Ability to create scalable operational processes, reporting structures, and governance models rather than simply operate within existing frameworks. - Strong verbal and written communication skills with experience presenting to executive stakeholders. - Ability to manage multiple priorities simultaneously while maintaining the highest level of attention to detail and execution quality. Benefits - Competitive compensation plans. - Long-term career opportunities. - Attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

Role Description Als Lead Auditor im Team Standards & ISO Audit Management bist du Teil eines internationalen Teams, das ein effektives Auditprogramm im Einklang mit den Geschäftsanforderungen, Zertifizierungsanforderungen und geltenden internationalen Standards umsetzt. Du führst Audits in verschiedenen Geschäftsbereichen durch, bewertest die Konformität mit relevanten Standards und Frameworks und unterstützt die kontinuierliche Verbesserung von Managementsystemen. - Planung und Durchführung interner Audits über verschiedene Abteilungen und Geschäftsbereiche hinweg gemäß dem abgestimmten Auditprogramm - Erstellung klarer und präziser Auditberichte – sowohl eigenständig als auch in Zusammenarbeit mit dem Auditteam - Unterstützung bei der Pflege und kontinuierlichen Verbesserung von ISO-Managementsystemen und der Einhaltung von Zertifizierungsanforderungen - Zusammenarbeit mit externen Zertifizierungsstellen sowie Unterstützung bei der Planung und Durchführung externer Audits - Unterstützung bei Kunden-Auditanforderungen, einschließlich vertraglicher „Right to Audit“-Verpflichtungen, sofern zutreffend - Nachverfolgung von Auditfeststellungen, Managementreaktionen und Korrekturmaßnahmen bis zu deren wirksamem Abschluss - Förderung von kontinuierlicher Verbesserung, Best Practices, Objektivität und Unparteilichkeit in allen Auditaktivitäten Qualifications - Lead-Auditor-Zertifizierung nach ISO 27001 mit fundiertem Verständnis der TISAX-Anforderungen - Nachweisbare Erfahrung (mind. 3 Jahre) in der Planung, Durchführung und Berichterstattung interner Audits (idealerweise im IT-/Technologiebereich) - Fähigkeit, klare und objektive Auditberichte zu erstellen und Ergebnisse adressatengerecht zu präsentieren - Ausgeprägte Kommunikations- und Stakeholder-Management-Kompetenzen auf allen Ebenen sowie die Fähigkeit, eigenständig zu arbeiten und Audits bis zum Abschluss zu steuern - Fließende Deutsch- und Englischkenntnisse (interne Auditberichte müssen auf Englisch verfasst werden) Requirements - Erfahrung mit weiteren Standards/Frameworks (z. B. ISO 9001, ISO 20000, TISAX, SOC 2) sowie in der Unterstützung externer, Kunden- und Lieferantenaudits - Kenntnisse in ITIL, regulatorischen Anforderungen (z. B. DSGVO) und/oder zusätzliche relevante Zertifizierungen (z. B. CISA, CISMP) Benefits - Stabilität – Langfristig planen? Aber sicher! Als Treiber der Digitalisierung sind wir seit mehr als 40 Jahren erfolgreich unterwegs. - Mobile Working & flexible Arbeitszeiten – Vertrauen ist gut. Punkt. - Urlaub – Auszeit gefällig? Mindestens 30 Tage Urlaub plus Brauchtumstage, bezahlten Sonderurlaub und Sabbaticals. - Wissen teilen – „Legendäre“ Fach-Events mit klugen Köpfen aus allen Service-Management-Teams. Neues erfahren, networken und gemeinsam feiern.

Role Description The Collections Analyst II is responsible for collecting on past due receivables by working with customers, sales, and other internal departments to resolve all issues preventing timely customer payment. This position requires excellent time-management and advanced analytical and problem-solving skills. Annual compensation: $75K USD What you'll be doing - Monitor accounts receivable to reduce DSO and minimize late payments and bad debt. - Analyze customer accounts on an as-needed basis to prioritize collection efforts. - Support/Deliver improvements to enhance customer satisfaction. - Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines. - Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable. - Raise disputes as needed/when appropriate. - Provide additional information to the dispute management team as needed to help resolve disputes. - Recognize customer needs and respond in a timely manner. - Collaborate with internal associates to resolve disputes and issues regarding customer accounts. - Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances. - Drive to achieve and support team in achieving individual and team performance targets by metrics. - Research and provide direction to Treasury team to apply open credits and payments when applicable. - Maintain invoice status detail in SAP. - Understand and adhere to policies and procedures. - Work on several different tasks or projects at one time. - Collaborate with others on the team to identify best practices and achieve best results. - Special projects as assigned. - Out-of-state travel possible. - Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. - Embrace and support Computacenter’s mission and core values. Qualifications - Legally eligible to work in the United States. - High school diploma or equivalent; Bachelor’s Degree in Accounting, Finance, Business or related field preferred. - Minimum of seven years of experience in B2B Collections. - Strong attention to detail and emphasis on accuracy. - Excellent analytical skills, including account reconciliation and problem-solving ability. - Ability to work efficiently and productively, ability to prioritize and work independently or with minimal supervision. - Excellent verbal, written and interpersonal communication skills. - Ability to interact and build relationships with customers, sales, team personnel and others. - Demonstrated ability to provide excellent customer service. - Highly motivated to meet personal, team, and corporate goals. - Willingness to learn: Shows a personal commitment to training and development. - Good computer software skills (MS Excel/Word/Outlook), SAP experience a plus. - Flexibility to work overtime when required. Benefits - Competitive compensation plans. - Long-term career opportunities. - Attractive mix of benefit plans to contribute to good health, future financial security, and peace of mind. Company Description Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Role Description Wenn es Dir Spaß macht, die Technologiestrategie auf europäischer Ebene mitzugestalten und Einfluss darauf zu nehmen, wie ein führender Technologie- und Dienstleistungsanbieter auf Marktveränderungen reagiert, dann ist dies eine seltene Gelegenheit, entscheidend etwas zu bewirken. Als European Lead Technologist w/m/d legst Du die strategische Ausrichtung für einen oder mehrere Technologiebereiche fest. Damit trägst Du dazu bei, dass unser Portfolio, die Abstimmung mit unseren Partnern und die Kundenbindung relevant, differenziert und auf Wachstum ausgerichtet bleiben. - Entwicklung und Umsetzung der Vision und Strategie für einen zentralen Technologiebereich in ganz Europa - Ermittlung von Marktveränderungen, Kundenbedürfnissen und Wettbewerbstrends sowie deren Umsetzung in umsetzbare Prioritäten und Roadmaps - Gestaltung der Portfolioausrichtung und der Investitionspläne in Zusammenarbeit mit den Service-Line-Teams und weiteren Stakeholdern - Führung und Einflussnahme auf virtuelle Teams über Länder- und Service-Line-Grenzen hinweg, um Strategie, Prioritäten und Umsetzung aufeinander abzustimmen - Vertretung des Technologiebereichs in europäischen Lenkungsgesprächen und Foren der Führungsspitze - Entwicklung überzeugender Thought Leadership, Kundenbotschaften und strategischer Ressourcen zur Unterstützung von Vertrieb und Wachstum - Zusammenarbeit mit Kunden, Partnern und Analysten zur Stärkung der Marktposition und strategischen Relevanz von Computacenter - Unterstützung wichtiger Geschäftsmöglichkeiten im gesamten Unternehmen durch Austausch von Erkenntnissen, Ausrichtung und technologischem Fachwissen Qualifications - Umfassende Erfahrung in der IT-Branche, gepaart mit fundierten technischen Kenntnissen und wirtschaftlichem Verständnis - Nachgewiesene Fähigkeit, in einem komplexen Geschäftsumfeld Technologiestrategien, Visionen und Roadmaps zu entwickeln - Erfahrung in der Arbeit mit Matrixstrukturen und in der Führung virtueller Teams durch Einflussnahme - Sicherer Umgang mit hochrangigen Stakeholdern, Kunden und Partnern - Ausgeprägte Kommunikations- und Präsentationsfähigkeiten sowie die Fähigkeit, komplexe Ideen in klare strategische Leitlinien umzusetzen - Strategisches Denken, fundiertes Urteilsvermögen und ausgeprägte Problemlösungskompetenz - Unternehmerisches Denken mit der Glaubwürdigkeit, Herausforderungen anzunehmen, Einfluss zu nehmen und die Abstimmung voranzutreiben - Ausgezeichnete Kommunikationsfähigkeiten in Englisch - Ein Hochschulabschluss oder eine gleichwertige Qualifikation wird bevorzugt Benefits - Mobile Working & flexible Arbeitszeiten – Vertrauen ist gut. Punkt. - Weiterentwicklung – Wir investieren in Dich: interne oder externe Trainings, Herstellerzertifizierungen, Fach- oder Managementkarriere, Konferenzen, Mentoring oder Coaching u. v. m. - Familie – Für uns zählt, was für Dich zählt! Wir bieten Heirats- und Geburtsbeihilfe, Unterstützung durch den Familienservice – und vieles mehr. - Gesundheit – Voller Support von Lebenslagen-Coaching bis Gesundheitstraining. - Mobilität – Günstiger unterwegs mit unserem Firmenwagen-Programm. Selbstverständlich auch mit dem E-Auto. Company Description Computacenter ist ein internationales IT-Unternehmen mit einer 40-jährigen Erfolgsgeschichte. Allein in Deutschland bringen rund 7.000 Menschen die digitale Transformation voran: Sie entwickeln IT-Strategien, implementieren neue Technologien oder managen komplexe Infrastrukturen – für die Mehrheit der DAX-Unternehmen ebenso wie für große öffentliche Auftraggeber. Als unabhängiger Partner aller führenden IT-Hersteller (wie z. B. Microsoft, Apple, IBM, HP, Cisco, Intel) sind wir in allen relevanten Technologiebereichen unterwegs: von Cyber Security, Cloud und Künstlicher Intelligenz über agile Software-Entwicklung bis hin zu Arbeitsplatzlösungen für die Smart Factory. Und das Beste an uns? Ganz einfach: Die Menschen, die bei uns arbeiten, in ihrer Vielfalt, mit ihrem Potenzial und ihren individuellen Lebensentwürfen.

Role Description The Collections Analyst II is responsible for collecting on past due receivables by working with customers, sales and other internal departments to resolve all issues preventing timely customer payment. This position requires excellent time-management and advanced analytical and problem-solving skills. Annual compensation: $75K USD What you'll be doing - Monitor accounts receivable to reduce DSO and minimize late payments and bad debt. - Analyze customer accounts on an as-needed basis to prioritize collection efforts. - Support/Deliver improvements to enhance customer satisfaction. - Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines. - Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable. - Raise disputes as needed/when appropriate. - Provide additional information to the dispute management team as needed to help resolve disputes. - Recognize customer needs and respond in a timely manner. - Collaborate with internal associates to resolve disputes and issues regarding customer accounts. - Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances. - Drive to achieve and support team in achieving individual and team performance targets by metrics. - Research and provide direction to Treasury team to apply open credits and payments when applicable. - Maintain invoice status detail in SAP. - Understand and adhere to policies and procedures. - Work on several different tasks or projects at one time. - Collaborate with others on the team to identify best practices and achieve best results. - Special projects as assigned. - Out-of-state travel possible. - Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. - Embrace and support Computacenter’s mission and core values. Qualifications - Legally eligible to work in the United States. - High school diploma or equivalent; Bachelor’s Degree in Accounting, Finance, Business or related field preferred. - Minimum of seven years of experience in B2B Collections. - Strong attention to detail and emphasis on accuracy. - Excellent analytical skills, including account reconciliation and problem-solving ability. - Ability to work efficiently and productively, ability to prioritize and work independently or with minimal supervision. - Excellent verbal, written and interpersonal communication skills. - Ability to interact and build relationships with customers, sales, team personnel and others. - Demonstrated ability to provide excellent customer service. - Highly motivated to meet personal, team, and corporate goals. - Willingness to learn: Shows a personal commitment to training and development. - Good computer software skills (MS Excel/Word/Outlook), SAP experience a plus. - Flexibility to work overtime when required. Benefits - Competitive compensation plans. - Long-term career opportunities. - Attractive mix of benefit plans to contribute to good health, future financial security, and peace of mind. Company Description Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Role Description We are seeking an experienced operational manager to lead and coordinate a critical cross-functional workstream within the Rapid Data Center Deployment organization. This role acts as the operational quarterback across multiple business functions, managing post-sales readiness through pre-deployment operational activities while driving alignment, accountability, and execution across finance, supply chain, vendor and partner management, sales operations, deployment readiness, and back-office order-to-invoice teams. The ideal candidate is highly organized, analytical, and execution-focused, with the ability to consolidate complex information from multiple workstreams into clear, actionable reporting for executive stakeholders and cross-functional teams. This individual must excel in communications, driving operational coordination, identifying and escalating risks, and maintaining visibility into delivery readiness across a fast-paced, high-growth environment. Annual compensation: $65,000 - $110,000 USD What you'll be doing - Embrace and support Computacenter’s mission and core values. - Own visibility and coordination across the end-to-end material and operational lifecycle, from procurement and tracking through release, handoff, invoicing, and deployment readiness. - Standardize and consolidate operational inputs, reporting, and tracking across multiple teams and systems into a unified operational framework and source of visibility. - Manage and coordinate post-sales to pre-deployment operational activities for rapid data center deployment programs. - Serve as the primary liaison between sales, finance, supply chain, back-office support, project management teams, and external vendors and partners. - Consolidate updates and dependencies across multiple functional workstreams into centralized program tracking and executive reporting. - Develop and maintain reliable, repeatable reporting mechanisms, dashboards, status summaries, and operational trackers. - Ensure executive stakeholders and project teams have clear visibility into activity status (e.g., informing the correct teams of any issues with shipments, invoices to the customer, issues or risks within vendors/supply chain workstreams, etc.). - Drive operational readiness by tracking procurement, financial approvals, supply chain timelines, partner deliverables, and deployment milestones. - Identify risks, delays, and process gaps early, escalating issues with clarity and actionable recommendations. - Support budgeting, forecasting, and financial tracking activities related to deployment readiness and operational execution. - Coordinate cross-functional meetings, action-item tracking, and follow-up activities to ensure accountability and execution. - Partner closely with sales teams to align operational readiness with customer commitments and deployment schedules. - Act as a strategic operational partner to sales teams, influencing alignment, prioritization, reporting structure, and execution readiness across cross-functional stakeholders. - Maintain organized program documentation, status artifacts, process workflows, and executive communications. - Continuously improve reporting structures, operational processes, and cross-functional coordination methods. - Coordinate operational alignment between Professional Services and Tech Sourcing workflows, including invoicing dependencies, material readiness, cost recovery coordination, and deployment execution. - Serve as the centralized operational point of visibility for leadership, ensuring stakeholders have accurate, real-time insight into readiness, blockers, financial impacts, material movement, and deployment status. Qualifications - Legally eligible to work in the United States. - Bachelor’s degree or equivalent practical experience. - PMP or related program/project management certification preferred. - Minimum 10 years of experience in sales operations, business operations, supply chain program management, or related operational leadership roles. - Experience building operational dashboards, KPI reporting, and executive-level business reviews. - Working knowledge or previous experience using dashboarding and reporting tools such as Qlik, PowerBI, Salesforce, or similar platforms. - Proven experience managing external vendors, partners, and customers and driving orders, shipments, invoicing, etc. to completion. - Strong experience coordinating across finance, supply chain, vendor management, sales operations, and back-office operational teams in a fast-paced, high-growth environment. - Demonstrated success leading cross-functional operational initiatives and driving accountability across teams, even without direct management authority. - Demonstrated ability to compile, organize, and communicate complex information in a clear, concise, and actionable format. - Experience with budgeting, forecasting, financial tracking, and operational reporting. - Strong risk management and escalation skills with the ability to communicate delays and impacts effectively to stakeholders and leadership. - Exceptional organizational, analytical, and project coordination capabilities. - Working knowledge of order-to-invoice/quote-to-cash cycles, procurement, supply chain, and operational readiness workflows. - Advanced proficiency with reporting and collaboration tools, including Microsoft Excel, Smartsheet, and Microsoft Teams. - Ability to create scalable operational processes, reporting structures, and governance models rather than simply operate within existing frameworks. - Strong verbal and written communication skills with experience presenting to executive stakeholders. - Ability to manage multiple priorities simultaneously while maintaining the highest level of attention to detail and execution quality. Benefits - Competitive compensation plans. - Long-term career opportunities. - Attractive mix of benefit plans to contribute to good health, future financial security, and peace of mind. Company Description Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us

Role Description The Program Manager (PM) is the main touch point and first escalation path for large customer engagements. The role is focused on overall account management including responsibility for all activities and resources on specific named Enterprise Services accounts. The PM is responsible for managing the Enterprise Services Project Manager(s), Project Engineer(s) and Project Coordinator(s); providing operational oversight between the Engineering and Sales teams during project planning, technology staging, installation and closure; facilitating the sale of Professional Services by properly managing client expectations; providing direction to the organization on continuous improvement to increase customer satisfaction and quality of service; and holding the organization accountable to agree upon processes. The PM must have exceptional communication skills and business acumen. This role requires 85% travel. What you'll be doing - Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. - Focus the team on the tasks at hand or the internal and external customer requirements. - Coordinates with internal and external customers, as necessary. - Acts as primary touch point for customer. - Familiarizes the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance. - Assures that the team addresses all relevant issues within the specifications/various standards. - Provides necessary business information. - Serves as meeting manager or chairman. - Initiates sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel. - Ensures deliverables are prepared to satisfy the project requirements, cost and schedule. - Helps keep the team focused and on track. - Coordinate team logistics. - Works with functional managers and the team sponsor to obtain necessary resources to support the team's requirements. - Obtains/coordinates space, furniture, equipment, and communication lines for team members. - Establishes meeting times, places and agendas. - Coordinates the review, presentation and release of project documentation. - Coordinates meetings with the account team, customer team, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing project tasks. - Provides status reporting of team activities against the program plan or schedule. - Keeps the practice managers informed of task accomplishment, issues and status. - Serves as a focal point to communicate and resolve interface and integration issues with other teams. Escalates issues which cannot be resolved by the team. - Provides guidance to the team based on management direction. - Embrace and support Computacenter’s mission and core values. Qualifications - 5-10 years experience managing teams in the delivery of engineering services within the IT, datacenter or networking industry or similar experience. - PMP Certification. - Large Professional Services firm experience preferred. - Legally eligible to work in the United States. - Must provide strong leadership including vision and promoting/leading change. - Strong interpersonal and communication skills (both verbal and written). - Professional self-starter, with ability to work collaboratively with others. - Ability to collaborate with technical Engineers and sales Account Executives effortlessly. - Ability to work with a cross-functional team that includes all levels of the organization. - Project a professional image and strong business acumen during customer interactions. - Familiarity with the technical concepts, terms and practices used in the assessment and implementation of Practice products and services. - Excellent computer skills including Microsoft Office. Familiarity with Microsoft Project and other Project Management tools preferred. - Ability to create and maintain processes and ensure they are followed. Benefits - Competitive compensation plans. - Long-term career opportunities. - Attractive mix of benefit plans to contribute to good health, future financial security, and peace of mind.

Role Description Du übernimmst die fachliche Ownership für Digitale Souveränität bei Computacenter und entwickelst dieses Themenfeld zu einem klar positionierten, marktfähigen Portfolio. Dabei verbindest du regulatorische Anforderungen, Kundenbedarfe und technologische Möglichkeiten zu konkreten Angeboten, mit denen wir im Markt sichtbar und relevant sind. - Du führst die Digital Sovereignty Solution Group fachlich und entwickelst Zielbild, Prioritäten und Positionierung des Themenfelds weiter. - Du entwickelst gemeinsam mit Practice Leads und Solution Areas ein belastbares Souveränitätsportfolio und leitest daraus Angebotsbausteine, Referenzarchitekturen und Enablement‑Inhalte ab. - Du unterstützt Solution Sales & Development in strategisch relevanten Opportunities und sicherst die Qualität von Lösungsbildern, Argumentationen und Angebotslogiken. - Du identifizierst Marktchancen, Fähigkeitslücken und Partnerpotenziale und übersetzt diese in konkrete Entwicklungs‑ und Go‑to‑Market‑Maßnahmen. - Du repräsentierst Computacenter als fachliche Stimme für Digitale Souveränität bei ausgewählten Kunden‑, Partner‑ und Marktformaten. Qualifications - Mehrjährige Erfahrung in einer leitenden, architekturnahen, portfolio‑ oder pre‑sales‑nahen Rolle im Umfeld Cloud, Security, Governance oder Plattformstrategie. - Fundierte Kenntnisse relevanter Regulatorik (z. B. DSGVO, NIS2, DORA, EU AI Act, BSI‑Grundschutz). - Erfahrung mit souveränen Cloud‑Architekturen, europäischen Alternativen und technologischen Abhängigkeiten. - Starkes Verständnis für Portfolioentwicklung, Partnering, Go‑to‑Market und Zusammenarbeit mit Solution Sales. - Sehr gute Deutsch‑ und Englischkenntnisse. Benefits - Mobile Working und flexible Arbeitszeiten – Vertrauen ist gut. Punkt. - Gehalt – Unser Provisions- und Bonusmodell ist eines der attraktivsten Vergütungsmodelle der Branche. - Weiterentwicklung – Wir investieren in dich! Ob interne oder externe Trainings, Fach- oder Managementkarriere, Konferenzen, Events, Mentoring oder Coaching. - Kultur – Das „Du“ gilt bei uns über alle Ebenen. Wir sind nahbar – und einfach wir selbst. Company Description Computacenter ist ein internationales IT-Unternehmen mit einer 40-jährigen Erfolgsgeschichte. Allein in Deutschland bringen rund 7.000 Menschen die digitale Transformation voran: Sie entwickeln IT-Strategien, implementieren neue Technologien oder managen komplexe Infrastrukturen – für die Mehrheit der DAX-Unternehmen ebenso wie für große öffentliche Auftraggeber. - Als unabhängiger Partner aller führenden IT-Hersteller (wie z. B. Microsoft, Apple, IBM, HP, Cisco, Intel) sind wir in allen relevanten Technologiebereichen unterwegs: von Cyber Security, Cloud und Künstlicher Intelligenz über agile Software-Entwicklung bis hin zu Arbeitsplatzlösungen für die Smart Factory. - Und das Beste an uns? Ganz einfach: Die Menschen, die bei uns arbeiten, in ihrer Vielfalt, mit ihrem Potenzial und ihren individuellen Lebensentwürfen.

Role Description Du übernimmst die fachliche Verantwortung für das Themenfeld Künstliche Intelligenz bei Computacenter und entwickelst daraus ein marktfähiges, vertriebsstarkes Lösungsportfolio. In deiner Rolle verbindest du technologische Tiefe mit Marktverständnis, Partnersteuerung und Enablement für unsere Solution Sales Teams. - Du führst die AI Solution Group fachlich, definierst Zielbild, Prioritäten und Positionierung und entwickelst das KI Themenfeld strategisch weiter. - Du entwickelst gemeinsam mit Practice Leads und Solution Areas ein klares KI Portfolio und leitest daraus konkrete Angebote, Referenzarchitekturen und Enablement Inhalte für den Vertrieb ab. - Du unterstützt Solution Sales in strategisch relevanten KI Opportunities, sicherst die Qualität von Lösungsarchitekturen und Angebotslogiken und wirkst aktiv an der Positionierung beim Kunden mit. - Du identifizierst Marktchancen, Fähigkeitslücken und Partnerpotenziale und übersetzt diese in konkrete Entwicklungs- und Investitionsmaßnahmen. - Du steuerst die Zusammenarbeit mit strategischen Partnern wie Microsoft und Cisco und vertrittst Computacenter als fachliche Stimme für KI bei ausgewählten Kunden, Partner und Marktformaten. Qualifications - Mehrjährige Erfahrung in einer leitenden, architekturnahen, portfolio oder presales nahen Rolle im KI, Daten oder Cloud Umfeld. - Tiefes fachliches Verständnis von Generative AI, Machine Learning, MLOps, Datenarchitekturen und produktionsnahen KI Betriebsmodellen. - Erfahrung im IT Dienstleistungs-, Integrations- oder Consulting Umfeld. - Starkes Verständnis für Go to Market Modelle, Partnering, Portfolioentwicklung und das Zusammenspiel mit Solution Sales. - Sehr gute Deutsch- und Englischkenntnisse sowie Kenntnisse zu EU AI Act und DSGVO. Benefits - Mobile Working und flexible Arbeitszeiten – Vertrauen ist gut. Punkt. - Gehalt – Unser Provisions- und Bonusmodell ist eines der attraktivsten Vergütungsmodelle der Branche. - Weiterentwicklung – Wir investieren in dich! Ob interne oder externe Trainings, Fach- oder Managementkarriere, Konferenzen, Events, Mentoring oder Coaching. - Kultur – Das „Du“ gilt bei uns über alle Ebenen. Wir sind nahbar – und einfach wir selbst. Company Description Computacenter ist ein internationales IT-Unternehmen mit einer 40-jährigen Erfolgsgeschichte. Allein in Deutschland bringen rund 7.000 Menschen die digitale Transformation voran: Sie entwickeln IT-Strategien, implementieren neue Technologien oder managen komplexe Infrastrukturen – für die Mehrheit der DAX-Unternehmen ebenso wie für große öffentliche Auftraggeber. Als unabhängiger Partner aller führenden IT-Hersteller (wie z. B. Microsoft, Apple, IBM, HP, Cisco, Intel) sind wir in allen relevanten Technologiebereichen unterwegs: von Cyber Security, Cloud und Künstlicher Intelligenz über agile Software-Entwicklung bis hin zu Arbeitsplatzlösungen für die Smart Factory. Und das Beste an uns? Ganz einfach: Die Menschen, die bei uns arbeiten, in ihrer Vielfalt, mit ihrem Potenzial und ihren individuellen Lebensentwürfen.