Role Description The Corporate Instructor – Above the Wing (ATW) is responsible for delivering United Airlines and United Ground Express (UGE) training programs that prepare frontline Customer Service employees to operate safely, efficiently, and in accordance with company (UA/UGE) standards. As a subject matter expert and representative of the Learning & Development team, this role facilitates engaging classroom, virtual, and practical training while promoting a culture of safety, service excellence, and continuous learning. Corporate Instructors play a critical role in developing employees, supporting operational consistency, and ensuring training compliance across the UGE network. How you will make an impact: - Deliver Above the Wing training programs, including initial, recurrent, and operational update training. - Facilitate classroom, virtual, and hands-on instruction using approved training materials. - Evaluate learner performance through coaching, observation, and assessments. - Maintain accurate training records and complete required administrative responsibilities. - Manage training logistics, scheduling, expense reporting, and session closeout activities. - Support station launches, operational transitions, and special projects as assigned. - Partner with station leadership to reinforce operational standards and employee development. - Stay current on United Airlines policies, procedures, and operational updates. - Represent UGE's Core Values by fostering teamwork, modeling character, thinking strategically, and delivering results. Qualifications - Minimum three (3) years of airport operations experience with Above the Wing/customer service responsibilities. - Leadership or instructional experience in an airport operations environment. - Strong facilitation, communication, and presentation skills. - Excellent organizational and time management skills. - Proficiency with Microsoft Office Suite. - Ability to work independently and manage multiple priorities. - Remote position with travel up to 30% based on business needs. Requirements - Previous adult learning or classroom instruction experience. - United Airlines or UGE Above the Wing Instructor certification. - Bachelor's degree or equivalent combination of education and experience. Benefits - Salary will be competitive and commensurate with experience. - Flight privileges: Our employees and their families can fly anywhere in the world on stand-by across United Airlines’ amazing global network. - Discount Program: 20% off for flight tickets with United Airlines. - Vacation, Sick Time, and Floating Holidays. - Access to Medical Plan Options including PPO, Dental, Vision, Personal Accident, and Life Insurance. - Flexible Spending Accounts, Long Term Disability. - 401(k). - Paid Training. - Paid parking or transportation assistance. - Participation in the UGE annual incentive plan. ADA Specifications - Requires ability to communicate and interact with others in the English language, both oral and written. - Requires ability to use computers and other office equipment. - Requires ability to sit, stand and walk for extended periods of time. - Repetitive motions that may include the wrists, hands, and/or fingers. - Ability to pass all pre-screening clearances applicable to position qualifications. UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT. United Ground Express, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

Role Description Dev Technology Group is seeking a Training & Development Specialist (M365, Purview & Teams Services) to support enterprise user enablement, training development, and documentation for Microsoft 365 within a large federal environment. - This role supports the adoption of Microsoft 365 G5 capabilities, focusing on Microsoft Purview and the enterprise rollout of Microsoft Teams Phone. - Helps translate complex technical capabilities into clear, actionable guidance for end users and support staff. - Works closely with engineering, compliance, and operations teams to align training with real-world system configurations and mission needs. Qualifications - A Bachelor’s degree and a minimum of 3 years of related professional experience. - Experience supporting training development, documentation, or user enablement for enterprise systems. - Experience creating job aids, knowledge articles, and instructional materials for end users and support teams. - Strong ability to translate technical concepts into clear, user-friendly content. - Excellent written communication, organization, and attention to detail. - Ability to collaborate effectively with both technical and non-technical stakeholders. Requirements - Experience supporting Microsoft 365 environments, including SharePoint, Teams, and OneDrive. - Familiarity with Microsoft Purview concepts, such as Sensitivity Labels, Data Loss Prevention (DLP), retention, and records management. - Experience supporting Teams Phone or enterprise voice rollouts. - Experience supporting federal or highly regulated environments (e.g., GCC/GCC High). - Familiarity with organizational change management (OCM) principles and adoption strategies. - Experience with content management and knowledge platforms (e.g., SharePoint, Confluence, Jira). - Experience delivering live or virtual training sessions. - Experience supporting an enterprise technology rollout impacting 1,000+ users. Benefits - Generous and flexible time-off policy. - Flexible work schedules and telework options, including remote work availability for eligible projects. - Career development opportunities including a mentorship program, technical and management training through Dev University, hands-on learning through DevLab, tuition reimbursement, and paid training opportunities. - Industry-leading benefits including a choice of two health plans that include dental and vision, flexible spending account, commuter benefits, life insurance, and more. - 401K matching with a 5% matching contribution. - Regular team and company social events including our annual party, happy hours, fitness challenges, and more. - A focus on community engagement including company-wide support activities, employer match for donations, and time off for volunteer efforts.

• Design and deliver live, scaled 1:many training webinars covering various Mitratech HR Solutions across all client and partner segments • Collaborate with Customer Success Managers to plan and execute partner-sponsored client trainings tailored to specific audiences • Develop asynchronous training content including Articulate eLearning courses, instructional videos, support articles, one-pagers, and email enablement campaigns • Manage and triage an internal training request queue, prioritizing requests by urgency and impact and ensuring timely delivery of content and support • Collect and analyze training engagement data, registration and attendance metrics, and post-training feedback to continuously improve content effectiveness and identify gaps • Make data-informed recommendations to leadership on new content development, content updates, and process improvements • Stay current on all product updates across the HR Solutions suite and proactively update or create training content to reflect platform changes • Partner cross-functionally with Customer Success, Implementation, Product, Advisory Services, Technical Support, and other teams to align training efforts with business priorities • Provide monthly updates on training KPIs, content utilization, and goal attainment to manager • Perform other duties as assigned

• Deliver live online language lessons to business professionals in one-on-one and small-group settings • Facilitate engaging lessons using our established and proven teaching methodology • Create an interactive and supportive virtual learning environment that encourages learner participation