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Role Description Auditor – Hospital Billing (HB) & Professional Billing (PB) Responsible for auditing Hospital Billing (HB) and Professional Billing (PB) accounts with focus on technical and clinical denials, insurance follow-up workflows, Workers’ Compensation (WC), and Third-Party Liability (TPL) processes to ensure accuracy, compliance, and optimal reimbursement. Key Responsibilities - Perform end-to-end audits of HB and PB accounts including billing, denials, and AR follow-up activities - Review and validate technical denials such as: - Eligibility issues - Demographic errors - Duplicate claims - Timely filing denials - Authorization issues - Provider/NPI-related denials - Review and validate clinical denials such as: - Medical necessity - Diagnosis-procedure linkage - Level of care - Non-covered services - Documentation-related denials - Audit insurance follow-up activities including: - Claim status review - Denial handling - Appeals - Underpayment follow-up - Review and evaluate WC and TPL claims including: - Liability handling - Coordination of benefits - Documentation validation - Validate coding-related denial scenarios involving CPT, ICD-10, modifiers, and payer edits - Conduct root cause analysis (RCA) and identify denial/error trends - Provide actionable feedback and coaching inputs to operations teams - Ensure compliance with payer guidelines, CMS regulations, and client SOPs - Participate in internal/client calibration sessions - Maintain audit accuracy and productivity SLAs - Execute random and targeted audits - Ensure audit consistency and inter-rater reliability (IRR) - Track defect trends, denial patterns, and recovery opportunities - Support denial prevention and process improvement initiatives Qualifications - Bachelor’s degree preferred (Healthcare/RCM preferred) - Certifications preferred: AAPC (CPC/COC) / AHIMA Requirements - 5+ years of experience in Revenue Cycle Management (RCM) - Strong exposure to both: - Hospital Billing (HB) - Professional Billing (PB) - Experience in: - Denials management (technical & clinical) - Insurance follow-up - Appeals handling - WC and TPL workflows - Audit / QA activities preferred Skills - Strong understanding of payer guidelines and billing workflows - Knowledge of CPT, ICD-10, modifiers, and denial workflows - Analytical thinking and RCA capability - Strong communication and stakeholder management skills - Ability to identify process gaps and drive quality improvements Company Description We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. Not Accepting Referrals

Role Description Lead and manage the US Mortgage Bankruptcy team to ensure accurate and timely completion of all bankruptcy-related activities. - Review bankruptcy filings, proofs of claim, reaffirmation of agreements, motions, discharge notices, and trustee communications. - Oversee the monitoring of bankruptcy payments, plan setups, fee postings, and status updates in the servicing system. - Ensure compliance with bankruptcy laws, CFPB guidelines, and investor requirements. - Act as a point of escalation for complex bankruptcy cases or exceptions. - Collaborate with internal stakeholders (Legal, Foreclosure, Cash, SPOC, QC). - Drive process improvements, productivity initiatives, and error-reduction measures. - Manage daily work allocation, SLA adherence, quality targets, and audit readiness. - Support training, coaching, and development of team members. - Publish daily/weekly reports and performance dashboards. - Support transitions, calibration sessions, and new client requirements as needed. Qualifications - Graduate in any discipline (Commerce/Finance is preferred). Requirements - All F2 and G grade employees can apply. It will be a lateral movement for F2 grade employees and vertical movement for G grade employees. - Applicants should have completed a minimum tenure of 18 months in the organization and 12 months in their current role as on 01st April 2026. - CME/3 or above rating in the last 6 months. - No documented disciplinary issues/PIP in the last 6 months and until the closure of IMP. - Minimum 3+ years of relevant experience in US Mortgage Bankruptcy. - End-to-end knowledge of all Bankruptcy Chapters (Chapter 7, 11, 12, 13). - Prior experience handling a Bankruptcy operations team is preferred. - Must be flexible with shift timings based on business requirements. - Strong communication, stakeholder management, and problem-solving skills. Selection Procedure - HR Screening - Group Discussion (If required) - Personal Interview Application Process & Timelines - Last date to apply on the job posting is 13th April 2026. - PS: Strictly no extension allowed on Timelines. - The selected candidate’s release timeline will be equivalent to their respective employment notice period.

Role Description This position is responsible for the overall administration of the provider enrollment process for new and existing clients as well as assuring new client start-ups are being effectively managed. - Preparing and submitting enrollment applications - Following up on the status of applications for clients - Keep detailed log of all pending and completed work - Maintain/Update credentialing reports - Manage new client start-up, group enrollment, and special projects - Communicate enrollment status to those involved on an as needed basis - Resolve issues related to provider or NPI numbers - Deactivation of provider numbers, effective dates, NPI related denials, NPI website, etc. - Manage state and client master applications Qualifications - High school diploma or equivalent required - 3 - 5 years experience working in credentialing and/or enrollment preferred - Knowledge of provider enrollment process and requirements for commercial insurance companies, CMS Federal and State Guidelines related to enrollment policies preferred - Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, patients, public, and client’s staff members required - Proficient with MS Office products preferred - Ability to multi-task needed Requirements - Call Center Environment - Must be able to sit for extended periods of time Benefits - Medical - Vision - Dental - 401K - Paid Time Off

Role Description The goal of the Revenue Cycle Billing Specialist is to successfully collect on aging medical insurance claims. Essential Duties and Responsibilities: - File claims using all appropriate forms and attachments - Handle Outbound calls and maneuver between several different software systems - Research account denials and file written appeals, when necessary - Evaluate the information received from the client to determine which insurance to bill and attain necessary attachments or supporting documentation to send with each claim - Ensure the integrity of each claim that is billed - Document in detail all efforts in CUBS system and any other computer system necessary - Verify patient information and benefits Additional Duties and Responsibilities: - Meet specified goals and objectives as assigned by management - Maintain good working relationships with state and Federal agencies - Resolve accounts in a timely manner - Always maintain confidentiality of account information - Adhere to the prescribed policies & procedures as outlined in the Employee Handbook and Employee Code of Conduct - Maintain awareness of and actively participate in the Corporate Compliance Program - Maintain a confidential and orderly remote work area - Assist with other projects as assigned by management Qualifications - High school diploma or equivalent is required - Formal training in the specialty of Insurance Billing, Insurance Denials, or Insurance Follow Up preferred - Knowledge of all insurance payers preferred - Ability to effectively work and communicate with patients, co-workers, and management both in person and remote virtual chat environments - Ability to always present oneself in a courteous and professional manner - Ability to stay on task with little or no management supervision - Demonstrate initiative and creativity in fulfilling job responsibilities - Capacity to prioritize multiple tasks using time management and organizational skills - Proficient PC knowledge and the ability to type 30-40 wpm Requirements - Remote work from home office, virtual Call Center environment - Must be able to sit for extended periods of time Company Description We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. No Referrals accepted

Role Description The Certified Coding Specialist is responsible for coding and reviewing medical records, ensuring compliance with official coding guidelines and payer-specific rules. Qualifications - Certified Professional Coder (CPC) and/or Certified Outpatient Coder (COC) credentialed from the American Academy of Professional Coders (AAPC) obtained before hire or job transfer. - OR: Certified Coding Specialist (CCS) and/or Certified Inpatient Coder (CIC) credentialed from the American Health Information Management Association (AHIMA) obtained before hire or job transfer. - OR: Certified Billing and Coding Certification from the National Health Career Association with a commitment to obtain one of the above within 6 months of job offer. Requirements - Experience in E&M Specialty Coding - Outpatient, Inpatient, observation, Critical care facilities using ICD, Modifiers, CPT, HCPCS codes, applicable to role. - 0-5+ years of experience in E&M inpatient and/or outpatient medical record review, coding and reimbursement, preferred 3 years experience. - Must have strong knowledge of ICD-10 CM/PCS and CPT coding and prospective payment systems. - Proficiency with Microsoft Windows operating systems and Office applications, such as Word, Excel, PowerPoint. - Able to work well with minimal supervision. - Able to communicate clearly both written and verbally. - Able to generate reports for management review that present results in a clear manner. - Able to meet deadlines and respond well to frequent changes in priorities. - Adept in handling changes in coding/billing regulation and requirements. - Able to maintain positive and productive relationships with internal and external teams and customers. - Able to work independently and be a self-starter. Roles & Responsibilities (Firstsource may assign a Certified Coding Specialist to one or more of the following roles based on their experience and client needs.) Coding Denials - Review payer denials to identify coding-related issues (ICD-10-CM/PCS, CPT, HCPCS, modifiers, DRG/APC assignments). - Perform root cause analysis on denials related to medical necessity, bundling, edits, and documentation. - Correct coding errors and rebill claims or recommend corrections to client in accordance with payer policies and regulatory guidelines. - Collaborate with client teams (CDI, providers, billing, and revenue integrity) to resolve documentation and coding issues. - Submit appeals with appropriate clinical justification and coding support. - Track, trend, and report denial patterns and recommend process improvements. - Ensure compliance with official coding guidelines, NCCI edits, LCD/NCDs, and payer-specific rules. - Maintain productivity and quality standards for denial resolution. - Participate in audits, education, and feedback initiatives. - Support training for coders and clinical staff on denial prevention strategies. - Use Encoder, billing, and EMR systems to research and resolve accounts. - Maintain accurate documentation of actions taken on each denial. Coding - Review inpatient, outpatient, ED, and/or professional fee medical records to assign accurate ICD-10-CM/PCS, CPT, and HCPCS codes. - Apply official coding guidelines, payer rules, NCCI edits, and facility policies. - Ensure codes reflect complete, clear, and compliant documentation. - Abstract data elements required for billing, quality, and reporting. - Query providers when documentation is unclear, incomplete, or conflicting. - Meet established productivity and quality standards. - Participate in internal and external audits and implement feedback. - Maintain compliance with HIPAA and all regulatory requirements. - Stay current with coding updates, payer changes, and regulatory guidance. - Collaborate with CDI, billing, and revenue integrity teams. - Support education and process improvement initiatives. - Use encoder, EMR, and billing systems efficiently and accurately. - Maintain detailed and timely account documentation. All Coding Roles - In conjunction with the Coding, Denial and RCM Leadership, contribute to the development of educational and training opportunities for staff. - Create update tracker and responsible for updating the team on trends and changes. - Provide feedback & coaching on common error scenarios. - Prepare reports for leadership review and identify trends. Benefits - Medical - Vision - Dental - 401K - Paid Time Off Company Description We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law. Not Accepting Referrals.

Role Description We are seeking a Remote Technical Support Specialist to provide support for Cable One internet and telephone customers. This role focuses on troubleshooting technical issues while delivering a professional and positive customer experience from a home office environment. Key Responsibilities - Answer inbound customer calls for internet and phone technical support - Troubleshoot: - Modems and routers - Wireless connectivity - Email setup and configuration - Diagnose phone service issues and guide customers through resolutions - Follow established procedures to ensure consistent service delivery - Document all customer interactions and create service tickets - Use remote desktop tools to assist customers - Stay current on product updates and technical changes - Identify recurring issues and provide feedback to leadership - Maintain and care for company-issued equipment - Perform additional duties as assigned Qualifications - High school diploma or GED required - 3–6 months of related experience or training preferred - Prior technical support experience is a plus but not required Requirements - Must reside in and around the Colorado Springs / Pueblo Area - Out-of-state candidates will not be considered (unless referred and this will be cross-checked) - Weekend availability is required - Must provide your own PC, laptop, or tablet during training - Company equipment will be issued after successful completion of training Benefits - $17.00 per hour (Bi Weekly) - Training Schedule (2 Weeks): Monday–Friday, 8:00 AM – 5:00 PM MST - Post-Training Work Schedule: 1:00 PM to 10:00 PM MST Thursday-Monday - Days off: Tuesday and Wednesday How to Apply - Apply directly through this Indeed posting - A recruiter will contact qualified candidates - Application Deadline: Monday May 18th

Role Description This role will be responsible for leading the capability development teams across all clients/engagements for multiple spans. The Assistant Vice President (AVP) is expected to own and govern end-to-end learning interventions across all stages of the business. This includes: - Identifying and assessing current and future training needs. - Continuously developing and improving training content and delivery methods. - Partnering with the content design team to create e-learning courses. - Working with internal stakeholders and clients to support in meeting key KPIs. Roles & Responsibilities: - Oversee all training needs of teams through careful assessment and analysis. - Responsible for developing and maintaining a training and development strategy for the Business. - Achieve the agreed-upon Key Result Areas (KRAs) and adapt to additional ones that may be introduced in response to evolving business requirements. - Collaborate with the business leaders and managers to identify gaps and implement plans to close and improve. - Ensure delivery of key training and development projects. - Lead the Training function for migration of new businesses from the Client site to desired work location. - Collaborate closely with the client to comprehend their product/service and tailor training content to facilitate effective knowledge transfer. - Aware of instructional design and training evaluation frameworks. - Work closely with Training Managers in the design and delivery of learning frameworks, practices, and solutions during the development of the training program. - Propose learning methodologies to best suit target audience. - Plan for resources (People and Infrastructure) in a timely manner to avoid delays and likely impact on business deliverables. - Design and execute strong governance plans to communicate with internal Customers, Stakeholders, and Clients to gain information, feedback, and approval. - Co-ordinate with other centers to share best practices, continuous improvement of content, delivery, and ensure adherence to best practices identified in FSL training and on-job training. - Engage in significant forums, whether at the client site or other locations, to actively participate in relevant discussions and activities. Qualifications - 5 years of overall applicable experience preferably in BPO space. - Proficient in Microsoft Office Tools: Excel, Access, Word, PowerPoint, Visio, and statistical analysis software. Requirements - Effective communication with senior management, cross-functional teams, and external stakeholders. - Demonstrated capability to manage intricate assignments, providing a comprehensive overview of complex projects. - Proficient in communicating plans and approaches clearly, concisely, and professionally, both verbally and in written form. - Experience of training and development delivery methodologies – In person and virtual. - Experience of developing and implementing training and development strategy, policy, and projects. - Proven track record of operating at managerial level within a training delivery function leading a team of training delivery and design staff. - Ability to work across the training cycle from training needs analysis, design, delivery, and evaluation. - Possess strong project management skills. - Experience in managing Client/ Customer Relationship. - Demonstrated strong track record in driving continuous improvement in customer satisfaction. - Ability to manage multiple tasks simultaneously. - Must be a change agent focused on delivering results, possessing proficient facilitation skills with the ability to influence, negotiate, and resolve conflicts effectively. - Strong team building skills across sites, functions, technical and organizational levels. - Successful track record in peer collaboration, ability to train, coach, and mentor others. - Excellent ability to understand client business drivers and objectives. - The ability to come up with innovative ideas about a given topic or situation, or to develop creative ways to solve a problem. - Understanding the organization's industry, market, and competition to make informed decisions.

Role Description The goal of the Patient Advocate Specialist is to successfully resolve account balances for medical services provided by multiple healthcare facilities to patients by contacting the patients by telephone and screening them to determine if the patient is eligible for state, county, and federal assistance programs. - Screen patients for eligibility of State and Federal programs - Identify all areas of patients’ needs and assist them with an application for the appropriate State or Federal agency for assistance - Initiate the application process when possible - Advise patients of the appropriate assistance program(s) to best suit their individual needs - Provide detailed instructions to patients regarding securing all available program benefits - Advise patients of program time limitations and ensure that all deadlines are met - Complete all necessary steps in locating patients and involving the outside field staff when necessary - Obtain all necessary information from patients upon the initial contact when possible - Record thorough and accurate documentation on patient accounts in the CUBS system - All documentation in the CUBS system should be clear and concise - Maintain a positive relationship with patients throughout the entire application process - Assess the status and progress of applications - Contact government agencies when necessary - Follow-up with assigned accounts until every avenue is exhausted in trying to secure benefits for the patients or the patient is approved for a program and billing information is obtained - Other duties as assigned or required by client contract - Maintain good working relationships with State and Federal agencies - Resolve accounts in a timely manner - Meet daily productivity goals and objectives as assigned by management - Maintain confidentiality of account information at all times - Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct - Maintain awareness of and actively participate in the Corporate Compliance Program - Maintain a neat and orderly workstation - Assist with other projects as assigned by management Qualifications - High school diploma or equivalent is required - Prefer previous customer service/call center experience - Prefer previous experience with medical coding or billing - Proficient PC knowledge and the ability to type 30-40 wpm - Ability to effectively work and communicate with coworkers, patients, and outside agencies - Ability to present oneself in a courteous and professional manner at all times - Ability to stay on task with little or no management supervision - Demonstrate initiative and creativity in fulfilling job responsibilities - Excellent organization skills - Ability to prioritize multiple tasks in a busy work environment - Reliability of task completion and follow-up Requirements - MUST BE BILINGUAL WITH ENGLISH AND SPANISH SPEAKING - Must be able to sit for extended periods of time - For Remote Work from Home - must have a quiet, private area to perform work Benefits - Medical - Vision - Dental - 401K - Paid Time Off Company Description We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

Role Description This role is for a non-standard medical and dental claims data entry position involves manually inputting, reviewing, and correcting complex healthcare claim information into electronic systems, focusing on fields not covered by automated systems. This role will require handling nuanced information, such as care received internationally, workers' compensation, detailed coding review, and high attention to detail combined with mathematical proficiency to calculate co-insurance, deductibles, negotiated fee schedules, and to reconcile payment discrepancies. Location: Remote Grade: H1 Process: BCBSNJ Commercial – Data Entry Designation: Data Entry Pay rate: $16/hr Qualifications - 1+ years of healthcare claims experience, medical billing, or coding Requirements - High accuracy and typing speed of 10,000+ keystrokes per hour - Strong ability to add, subtract, multiply, and divide rapidly and accurately - Ability to work in a fast-paced, high-volume environment Role & Responsibilities - Data Entry and Processing: Accurately enter claims, patient demographics, diagnosis codes (ICD-10-CM), and billing codes from paper or electronic sources into processing platforms and systems. - Mathematical Calculation & Verification: Perform calculations to determine accurate payment amounts, including subtracting patient copays and deductibles from total allowable charges, and calculating percentage-based co-insurance. - Review and Correction: Analyze claims for missing or incorrect data (e.g., patient name, date of birth, insurance ID) and correct discrepancies before submission and/or send for further research. - Written Communication: Coordinate with physicians, administrative teams, and insurance providers to resolve missing data or billing discrepancies. - Compliance: Adhere strictly to HIPAA and other health regulations, maintaining confidentiality of sensitive patient information. Required Skills - Technical Skills: Proficiency with electronic medical claims platforms - Typing Speed: High accuracy and speed of 10,000+ keystrokes per hour (KSPH) - Mathematical Calculation Skill: Strong ability to add, subtract, multiply, and divide - Attention to Detail: Ability to spot errors in complex medical documentation - Knowledge: Familiarity with ICD-10, CPT codes, and medical terminology Competencies that will be Assessed - Verify understanding of medical claims keying and processing software - Evaluate ability to spot errors - Evaluate ability to work in a fast-paced, high-volume environment - Assess typing and math skills Selection Procedure - In-depth interview with hiring manager - Skill Assessment

Role Description We are seeking an experienced and results-driven Team Leader to oversee operations within the US Mortgage Payoff Quote and Document Request process. The role requires strong domain knowledge, people management expertise, and the ability to deliver consistent performance in a high-compliance environment. The Team Leader will be responsible for managing a team of 15–20 associates and ensuring seamless day-to-day operations in alignment with client expectations and regulatory guidelines. Role & Responsibilities: - Operational Leadership: - Manage, mentor, and develop a team of 15–20 FTEs to achieve productivity and quality targets. - Oversee daily workflow distribution, queue monitoring, and workload balancing. - Ensure timely and accurate processing of payoff quotes, lien releases, and customer document requests. - Performance & Quality Management: - Track and report on SLA/KPI performance, productivity, accuracy, and adherence. - Conduct regular feedback sessions, performance appraisals, and coaching interventions. - Ensure compliance with all US mortgage servicing regulations and client-defined procedures. - Stakeholder Management: - Act as the primary point of contact for internal leadership and client partners. - Provide operational updates, performance reports, and issue escalations as required. - Collaborate with training and quality teams to address skill gaps and process improvements. - Compliance & Audit Readiness: - Maintain process documentation and ensure adherence to SOPs. - Support internal audits, client audits, and compliance checks with accurate reporting and evidence. - Continuous Improvement: - Identify process gaps and recommend efficient enhancement solutions. - Contribute to improvement projects, automation opportunities, and operational excellence initiatives. - Support new work transitions and process stabilizations. Qualifications - Bachelor's degree (mandatory). - Minimum 2 - 3 years of experience in US mortgage operations, specifically related to payoff quotes or document requests. - Prior experience in a supervisory, SME, or team lead capacity is preferred. Requirements - Thorough understanding of the US mortgage lifecycle, servicing processes, payoff calculations, and escrow components. - Strong leadership, coaching, and team management skills. - Excellent communication, analytical thinking, and problem-solving abilities. - Proficiency in MS Excel and workflow management tools. - Ability to manage high-volume processes with accuracy and efficiency. Application Process & Timelines - Last date to apply on the job posting is 20th March 2026. - PS: Strictly no extension allowed on timelines. - The selected candidates must be released within 30 days from the date of the announcement of the results.