Role Description
Join The AmazingCo Team, Where the dream Begins! At AmazingCo, our greatest objective is creating an everlasting experience that brings people together through our exclusively unique mystery picnic, Valentine adventure, weekend getaways, organization retreats, and well-curated local experiences. We are committed to helping thousands of clients/customers experience long-lasting memories all over the world.
As we continue to grow, we are actively looking to add a dedicated Remote Support Services Specialist to our growing global support staff. This role will provide you with the opportunity to make a meaningful difference in supporting residents, property teams, and internal operations while helping deliver a great service experience that AmazingCo is famously known for.
The Remote Support Services Specialist is the first point of contact for:
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Customers
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Prospective high-value clients
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Individual companies
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Vendors
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Organizations
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Experience partners
This position provides professional support, bookings, picnic reservations, client inquiries, organizes service requests, maintains accurate records, and assists with daily operating duties.
Main responsibilities include:
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Fast response to all client bookings and inquiries.
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Responding to clients, organizations, and vendors through telephone, e-mail, and online communications inquiries.
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Providing timely and professional solutions-based service.
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Guiding clients through their AmazingCo experiences and resolving issues effectively.
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Assisting with service inquiries, account questions, scheduling, and general needs.
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Delivering a good customer experience through clear and transparent communication.
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Coordinating and tracking service requests from start to finish.
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Scheduling appointments and updating residents and property teams.
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Ensuring timely follow-up by liaising with internal departments and service suppliers.
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Responding to card issues or purchases.
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Keeping track of service history and open requests.
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Supporting business processes that enhance service delivery and resident satisfaction.
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Escalating complex issues to the appropriate department for solutions.
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Maintaining accurate records of residents, vendors, and services.
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Data entry, records management, and administrative support.
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Reporting and record keeping for support activities.
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Complying with company policies, practices, and data privacy standards.
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Working with property management teams and other internal departments.
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Participating in team meetings, training, and professional development opportunities.
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Identifying process improvement and service quality possibilities.
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Helping build a good, collaborative, and service culture in the workplace.
Qualifications
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GED or high school diploma or equivalent.
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Minimum one year experience in customer service, administrative support, resident services, operations support, scheduling, or related field.
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Excellent written and verbal communication skills.
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Excellent organizational and time management skills.
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Strong organizational and multi-tasking skills.
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Attention to detail and a devotion to accuracy.
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Experience with Microsoft Office Suite, Google Workspace, and web-based business applications.
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A good high-speed internet connection and a dedicated work area.
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Independent, self-starting, and able to connect with a distant team.
Requirements
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Preferred A.A. or B.A.
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Experience in property management, multi-family housing, resident services, hospitality, customer assistance, or other relevant businesses.
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Experience using CRM, ticketing, property management, or customer service software.
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Experience working with remote/distributed teams.
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Excellent dispute resolution and problem-solving skills.
Benefits
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Competitive salary.
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Home office setting and flexible working.
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Medical, Dental & Vision Insurance.
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401(k) business match retirement plan.
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Vacations & Time Off.
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EAP, Employee Assistance Program.
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Professional Development Reimbursement.
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Opportunities for training and career advancement at all times.
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Staff health & wellness services.
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Collaborative and inclusive work environment to grow our employees to the best of their abilities.
Company Description
Our AmazingCo principles are easy: The Right Thing. Do work you can be proud of. Be a great place to work. We have a proud history of providing a place where individuals can develop great professions, construct healthy communities, and make a difference every day.
If you are a people person, enjoy helping others, solving problems, and giving outstanding service as a team player, we want to hear from you.
AmazingCo is an Equal Opportunity Employer. We work to create a diverse, inclusive, and inviting environment. Qualified applicants shall be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap, genetic information, or veteran status in accordance with applicable laws.
