Role Description If you're a senior-level NetSuite consultant with experience helping Financial Services organizations drive operational excellence, business transformation, regulatory readiness, and client success, and you're excited about the opportunity to help customers harness the power of AI to transform how they operate, NetSuite ACS is the place for you! Oracle NetSuite's Advanced Customer Support (ACS) team is seeking a seasoned consultant with expertise supporting Financial Services organizations, including: - Consumer & Commercial Financial Services firms - Specialty finance organizations - Lending institutions - Payment and financial technology providers - Wealth and asset management firms - Investment Banks - Private Equity firms - Venture capital organizations - Other financial institutions This direct hire position can be home office based in most major US and Canadian cities and requires minimal travel, as appropriate. As part of the ACS team, this role will help Financial Services customers optimize NetSuite across core financial management and accounting processes, including: - Multi-subsidiary and multi-currency operations - Financial close - Budgeting - Tax management - Cash application - Bank reconciliation - Revenue recognition - Compliance - Regulatory and investor reporting - Financial analytics Consultants will advise customers on business process optimization across: - Record-to-report - Order-to-cash - Procure-to-pay - Project accounting - Portfolio operations - Integration strategies Successful consultants are expected to bring deep functional expertise across NetSuite financial capabilities, including: - Financial reporting - Saved searches - Dashboards - SuiteAnalytics - Custom workflows - Approvals - Security and roles - Advanced accounting features - System configuration Qualifications - 6+ years of relevant ERP consulting, Financial Services, finance, accounting, operations, or business process consulting experience. - Strong NetSuite ERP functional consulting experience. - Experience with other enterprise ERP platforms (Oracle Fusion Cloud ERP, SAP, Microsoft Dynamics, Workday Financials, Sage Intacct, etc.) will also be considered. - Experience supporting Financial Services organizations. - Strong understanding of Financial Services business processes. - Experience configuring and supporting NetSuite financial capabilities. - Experience gathering business requirements and translating them into scalable solutions. - 2+ years of external consulting or customer-facing advisory experience with executive stakeholders. - Ability to analyze complex business requirements and develop strategic roadmaps. - Strong communication, presentation, facilitation, and executive relationship management skills. - Demonstrated passion for customer success and continuous improvement. - Enthusiasm for adopting AI-enabled business processes. Requirements - Experience with NetSuite Advanced Financials, Multi-Book Accounting, Advanced Revenue Management, SuiteTax, SuiteBilling, Fixed Assets, Planning & Budgeting (NSPB), EPM, SuiteProjects, SuiteAnalytics, or Analytics Warehouse. - Experience implementing or supporting Financial Services operational processes. - Experience designing or supporting integrations using SuiteTalk (REST/SOAP), Celigo, middleware platforms, payment gateways, or third-party financial applications. - Familiarity with NetSuite AI capabilities. - Experience helping customers adopt AI-enabled workflows. - Working knowledge of advanced NetSuite platform capabilities. - Background in accounting, finance, banking, capital markets, investments, private equity, treasury, or financial operations. - NetSuite ERP Consultant certification or other relevant Oracle NetSuite certifications preferred. - Experience leading customer engagements, mentoring consultants, or serving as a functional lead. - Proven ability to collaborate across functional consultants, technical consultants, developers, architects, project managers, and executive customer stakeholders. Travel Requirement - Minimal travel required, as appropriate. Benefits - Flexible medical, life insurance, and retirement options. - Opportunities for community engagement through volunteer programs.

Role Description The Customer Care Representative’s primary role is to manage inbound calls by providing order placement, service dispatch, technical product assistance, and order issue resolution support to Customers as well as cross-functional groups within STERIS. Individual is responsible for managing calls from multiple queues ensuring department objectives are met and supporting the Healthcare product line for US and Canada including all consumables for infection prevention technology equipment and surgical accessories. The schedule for this position is 3pm-11pm EST Tuesday - Saturday after training. Training schedule: Monday - Friday from 8am - 5pm EST for 5-7 weeks. This is a fully remote position. What You'll do as a 2nd Shift Customer Care Representative - Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly. - Accurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, email, EDI, and Internet. - Process service dispatch calls through Siebel according to Customer requests. - Page information to Technicians; escalate as needed. - Monitor Dispatch board until each page is accepted by the Technician. - Manage Customer contract response level as indicated to meet Customer expectations. - Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers, or internal reference materials. - Research availability on service parts. - Quote service parts per Customer request. - Interface with freight carriers and Corporate Traffic for shipment routing, tracking, and proof of deliveries. - Facilitate cross-functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved, and products are shipped to meet Customer requirements. - Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint. - Run daily reports including un-booked order, process hold, credit card authorization failure, and specific product reports as needed. - Provide post-order management support including issue resolution. - Utilize available resources to update or increase knowledge on products, systems, procedures, and Corporate initiatives. - Other duties as assigned. Qualifications - High school diploma and 1+ years of business experience (Required). - Bachelor’s degree preferred (Preferred). - Previous experience working 2nd shift preferred. - 1+ years business experience with direct contact with Customers and Sales preferred. Requirements - Strong decision-making skills; understands how decisions impact the Customer and the Company. - Strong analytical and problem-solving capabilities. - Must demonstrate a high level of professionalism and integrity. - Excellent communication skills – written, verbal, and presentation. - Ability to handle multiple demands from many people and prioritize effectively. - Ability to maintain composure under pressure and demonstrate a “can do” attitude. - Able to work well within a Team. - Self-starter. Benefits - Market Competitive Pay. - Extensive Paid Time Off and (9) added Holidays. - Excellent Healthcare, Dental, and Vision benefits. - Long/Short Term Disability Coverage. - 401(k) with a company match. - Maternity & Parental Leave. - Additional add-on benefits/discounts for programs such as Pet Insurance. - Tuition Reimbursement and continued education programs. - Excellent opportunities for advancement in a stable long-term career.

Role Description This position is within a 24/7 call center. It is expected for this individual to have flexibility working 2nd or 3rd shifts and/or weekends, including some holidays. Your schedule will be determined on a quarterly basis. As a Technical Support Specialist on the Tissue/Histology team, you serve as the primary support liaison between Roche and our customers, as well as serve as a technical resource for internal sales and marketing partners. You will be responsible for: - Providing phone support and managing the resolution of complex technical issues involving laboratory equipment usage, software, and diagnostic applications for Roche Tissue Diagnostics products. - Tracking and maintaining records in accordance with Roche Quality and FDA requirements. - Ensuring the overall success of the company through interactions that develop and promote loyal business relationships. This is a remote based role. Qualifications - Minimum Associate’s degree in Medical Technology, Histotechnology, Biomedical Engineering, Molecular/Biology/Chemistry, or similar. - At least 2+ years of experience working in this or a similar role. - Customer service focus with strong verbal, written, and interpersonal communication skills. Requirements - Bachelor of Science (preferred). - ASCP certification – While extensive on-the-job training is provided, the role requires industry knowledge of clinical laboratory topics. - Relocation benefits are not available for this job posting. Benefits - Expected salary range for this position based on the primary location of Indiana is $60,300.00 - $112,100.00 USD Annual. - Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. - A discretionary annual bonus may be available based on individual and Company performance. - This position also qualifies for the benefits detailed at the link provided below.

Role Description We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare. In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions. As the face of our company, you will care for our customers by: - Researching issues, documenting outcomes, resolving inquiries, and delivering a high level of customer satisfaction. - Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty. Key Responsibilities - Actively listen and be an advocate for customers, understand their needs and provide guidance and support. - Resolve customer inquiries and issues efficiently while documenting all interactions. - Educate customers about available resources and assist them in navigating their options. - Anticipate customer needs and provide proactive solutions to enhance satisfaction. - Collaborate with team members and other departments to address service issues and improve outcomes. - Document all customer correspondence and maintain confidential records of patient information. - Follow policies, procedures, and the CVS/Aetna Code of Conduct. Performance Metrics - Customer satisfaction with the service you provide. - Demonstrating CVS/Aetna’s “Heart at Work” behaviors including Putting People First, Joining Forces, and Inspiring Trust. - Your ability to resolve customer issues the first time they call. - Quality and accuracy of interactions with customers. - Reporting to work and adhering to your assigned schedule. Support Provided - New colleague orientation to learn about our company and your role. - Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported. - A supportive and inclusive culture that will allow for continuous learning and growth. - Ongoing coaching and mentoring support. - Equipment and resources needed to complete assigned work. Qualifications - 6+ months of customer service experience. - Basic computer skills. Preferred Qualifications - 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role. - 1+ years of claims, provider, dental, medical or other related healthcare experience. - Microsoft Office experience preferred. Education - High School Diploma, GED, or equivalent experience. Work Requirements - High-speed internet access with adherence to workplace model and potential telework agreements. - Willingness to work specific hours, with flexibility. Compensation - This position pays $18.50/hour. - Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum of 12 months. - Anticipated Weekly Hours: 40. - Time Type: Full time. - The typical pay range for this role is $17.00 - $28.46. Benefits - Comprehensive and competitive mix of pay and benefits. - Medical, dental, and vision coverage. - Paid time off. - Retirement savings options. - Wellness programs and other resources, based on eligibility. Application Information We anticipate the application window for this opening will close on: 07/15/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.