Role Description This is a remote position. We are a Customer Service Liaison to support a plumbing and heating company based in Colorado. This role serves as the primary communication bridge between customers and internal technical staff. The ideal candidate is highly organized, calm under pressure, detail-oriented, and confident communicating customer issues clearly and accurately through internal systems. This is an account focused on customer service excellence, scheduling, and coordination. Qualifications - High school diploma or GED - Preferably 3 years of experience in a customer service–focused role - Strong data entry, documentation, and communication skills - Ability to work full time and reliably during assigned shifts Requirements - Ability to work with confidential information - Ability to work independently with minimal supervision - Strong written, verbal, and interpersonal communication skills - Demonstrated ability to communicate with customers, vendors, and internal staff - Strong attention to detail and time management skills - Ability to prioritize and multitask in a fast-paced environment - Proficiency in Microsoft Office - Working knowledge of Microsoft Excel - HVAC and/or plumbing industry experience is a plus - Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred) - A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup - Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions - Backup power source required (UPS or generator) to maintain connectivity during outages - Quiet, professional workspace suitable for voice work — free from background noise and interruptions - Noise-canceling headset required - Reliable computer with sufficient processing power to run software systems and softphone simultaneously - You must have Windows 11 or the most recent Apple OS / Update Benefits - Competitive hourly rate - On-time payments, every time - Payments processed via Wise - Direct client training provided — you are never thrown in blind - Dedicated Account Manager as your point of contact - Clear escalation paths — you always know who to go to - 100% remote — work from home - U.S.-based company with structured operations - Stable, long-term account placements (not gig-style work) - Supportive team culture across all accounts - Build your U.S. industry experience - Exposure to multiple practice types and platforms - Potential for increased hours or additional accounts based on performance - Strengthen your resume with verified, legitimate U.S. client experience - Tenure recognition for long-term team members - We value loyalty and recognize those who grow with us

Role Description The Digital Mailroom Specialist plays an integral part of the team, responsible for efficiently managing high volumes of mail and documents in a fast-paced environment. This position is critical to meeting productivity metrics and ensuring the timely and accurate processing of mail. - Identify and coordinate mail according to guidelines. - Maintain high level of quality production, meeting hourly KPI’s. - Perform electronic indexing. - Scan processed documents. - Create and validate envelope tracking and barcodes. - Provide outbound customer service. - Perform other duties as assigned. Expected/Key Results: - Complete tasks in accordance with metric guidelines. Qualifications - High school diploma or equivalent required. - 1-2 years data entry and/or processing experience preferred. - Ability to type 35-40wpm, with 95% accuracy. - Basic computer literacy or ability to quickly learn. - Ability to work in a high-volume, fast-paced work environment. - Excellent verbal and written communication skills. - Excellent attention to detail. - Ability to maintain high levels of confidentiality. - Ability to work independently with limited supervision. - Ability to effectively prioritize and multi-task. - Ability to work the hours necessary to satisfy the daily volume requirement, with the possibility of overtime, evenings and weekends. - Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements. - Must be able to pass the required pre-employment background investigation, including but not limited to, criminal history, work authorization verification and drug test. Requirements - This position may work remotely from home or onsite, exposed to moderate noise typical of a mailroom environment. Physical Demands - Must be able to regularly or frequently talk and hear, sit or stand for prolonged periods, use hands and fingers to type, and use close vision to view and read from a computer screen and/or electronic device. - Must be able to occasionally walk, climb stairs and lift up to 40 pounds. Company Description Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law. Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.

Role Description Vitalant is seeking a National Customer Care Representative dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together. Your impact as a National Customer Care Representative is vital. You will actively contribute to supporting Vitalant's life-saving mission by addressing donor inquiries and providing scheduling assistance through various channels, including: - Website interactions - Live chat - Social media - Email - Phone assistance As a National Customer Care Representative, you'll get to: - Investigate, diagnose, and troubleshoot donor inquiries and issues, offering suitable solutions and alternatives while adhering to response times and guidelines to ensure timely resolution follow-up. - Cultivate lasting relationships with donors and prospective donors through interactive communication channels, including website, chat, text, email, and phone. - Identify recurring system or application issues and escalate to the leadership team. - Resolve escalated issues related to donor portal, donor store, and website troubleshooting. - Assist with donor scheduling. - Monitor and analyze customer feedback. Qualifications - High school diploma or GED - Proficient computer skills - Two years of customer service experience required - One year of technical customer service support preferred - One year of text, chat, social media customer support preferred Benefits - Medical, dental, and vision insurance - 401K + 5% company match - Tuition assistance up to $5k per year - Free basic life and AD&D insurance - Free short-and-long-term disability insurance - Paid time off - Employee Resource Groups - Recognition and perks Company Description At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Role Description The Customer Care Representative’s primary role is to manage inbound calls by providing order placement, service dispatch, technical product assistance, and order issue resolution support to Customers as well as cross-functional groups within STERIS. Individual is responsible for managing calls from multiple queues ensuring department objectives are met and supporting the Healthcare product line for US and Canada including all consumables for infection prevention technology equipment and surgical accessories. The schedule for this position is 3pm-11pm EST Tuesday - Saturday after training. Training schedule: Monday - Friday from 8am - 5pm EST for 5-7 weeks. This is a fully remote position. What You'll do as a 2nd Shift Customer Care Representative - Professionally handle incoming requests from Customers and ensure that all tasks are performed and issues are resolved both promptly and thoroughly. - Accurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, email, EDI, and Internet. - Process service dispatch calls through Siebel according to Customer requests. - Page information to Technicians; escalate as needed. - Monitor Dispatch board until each page is accepted by the Technician. - Manage Customer contract response level as indicated to meet Customer expectations. - Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers, or internal reference materials. - Research availability on service parts. - Quote service parts per Customer request. - Interface with freight carriers and Corporate Traffic for shipment routing, tracking, and proof of deliveries. - Facilitate cross-functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved, and products are shipped to meet Customer requirements. - Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint. - Run daily reports including un-booked order, process hold, credit card authorization failure, and specific product reports as needed. - Provide post-order management support including issue resolution. - Utilize available resources to update or increase knowledge on products, systems, procedures, and Corporate initiatives. - Other duties as assigned. Qualifications - High school diploma and 1+ years of business experience (Required). - Bachelor’s degree preferred (Preferred). - Previous experience working 2nd shift preferred. - 1+ years business experience with direct contact with Customers and Sales preferred. Requirements - Strong decision-making skills; understands how decisions impact the Customer and the Company. - Strong analytical and problem-solving capabilities. - Must demonstrate a high level of professionalism and integrity. - Excellent communication skills – written, verbal, and presentation. - Ability to handle multiple demands from many people and prioritize effectively. - Ability to maintain composure under pressure and demonstrate a “can do” attitude. - Able to work well within a Team. - Self-starter. Benefits - Market Competitive Pay. - Extensive Paid Time Off and (9) added Holidays. - Excellent Healthcare, Dental, and Vision benefits. - Long/Short Term Disability Coverage. - 401(k) with a company match. - Maternity & Parental Leave. - Additional add-on benefits/discounts for programs such as Pet Insurance. - Tuition Reimbursement and continued education programs. - Excellent opportunities for advancement in a stable long-term career.