Customer Retention Specialist Remote Jobs in Minnesota (US)

This page tracks remote customer retention specialist openings that are location-eligible for Minnesota.

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424

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$20 - $89,300

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424 Jobs

265 Companies

Customer Service Specialists fluent in Japanese

Lifted, an Upwork Company

One solution built for enterprise companies to source, contract, manage, and pay any type of contingent talent.

Customer Retention Specialist2 days ago

Contract Remote Mid LevelTeam 201-500Since 2025H1B No Sponsor

Company Site LinkedIn

Role Description - Provide customer support in both Japanese and English across multiple communication channels. - Resolve customer inquiries efficiently and professionally. - Follow Standard Operating Procedures (SOPs) and internal guidelines. - Accurately document customer interactions and resolutions. - Maintain strict adherence to data security and confidentiality requirements. - Collaborate with internal teams to ensure a seamless customer experience. Qualifications - Fluent in Japanese and English (written and spoken). - Prior experience in customer service, contact center, or customer support roles. - Strong communication and problem-solving skills. - Comfortable working in a performance-driven environment with KPIs. Requirements - Windows 11 Pro (25H2 or newer) or macOS Sequoia/Tahoe or newer. - Full-disk encryption (BitLocker or FileVault) enabled at all times. - Active antivirus/EDR software and firewall protection. - Secure Boot (Windows) or System Integrity Protection (macOS) enabled. Benefits - Remote role, with shift assignments based on business needs. - Initial part-time schedule with the potential to transition to 40 hours/week, based on performance. - Must be available to work any assigned shift as required by operations.

View details: Customer Service Specialists fluent in Japanese

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Part-Time Customer Retention Representative – PM Shift

GlobeLife

Enhancing collaboration between Karolinska Institutet and Uppsala University in the field of global/public health.

Customer Retention Specialist2 days ago

Part Time Remote SeniorTeam 1-10Since 2020

Company Site LinkedIn

• Handle incoming calls from policyholders returning a call from our outbound efforts (voicemail, text message, and/or email) and working to understand their needs to explore retention options. • Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions. • Assess individual policyholder situations and recommend appropriate coverage adjustments. • Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language. • Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems. • Stay current on life insurance products, policy features, and company procedures to provide accurate information. • Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. • Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions. • Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. • Efficiently manage daily call quotas for both inbound calls and outbound lapse recovery contacts while maintaining quality standards.

View details: Part-Time Customer Retention Representative – PM Shift

United States

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Intake Specialist

Lighthouse Youth & Family Services

Join a winning organization with a great culture and work environment, and have a rewarding career that impacts the lives of youth and families! Find all open positions at https://www.lys.org/lyfscareers/

Customer Retention Specialist2 days ago

Other Remote Mid LevelTeam 201-500

Role Description We are hiring for the Intake Specialist (OhioRISE) who engages youth and families by managing referrals, completing intakes, and ensuring timely enrollment into OhioRISE services. This role collects required documentation, schedules and coordinates appointments, and supports members with access to services. Strong communication, customer service, and organizational skills are essential. Starting hourly pay $21.00 and up. Essential Functions: - Educates members and families about program services, ensuring understanding of the program, benefits and expectations. - Schedules and coordinates initial appointments with families, providers, and community partners to support timely enrollment and engagement into program. - Completes intake processes, assesses members’ needs, maintains a short-term caseload for youth and families seeking temporary care coordination, and inputs all documentation and assessments into applicable databases. - Collaborates with youth and families to identify immediate needs, strengths, and concerns, and makes appropriate referrals that ensure support and stability (including in crises). - Learns, follows, and ensures compliance with contractual obligations, internal policies, and procedures. Qualifications - High School Degree with three years of relevant experience; OR Associate/Bachelor’s degree with 2 years of relevant experience; OR Master’s Degree with 1 year of relevant experience. - Experience in children’s behavioral health, child welfare, developmental disabilities, juvenile justice or behavioral health field providing community-based services to children and youth and their family or caregivers. - Experience in one or more of the following areas of expertise: Family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development. - Excellent interpersonal and written communication skills. - Demonstrated computer proficiency. - Bilingual in English and Spanish preferred. Benefits - Rewarding career - make a difference in the lives of youth! - Top Workplace 2023. - Work for a diverse, seasoned and well-respected agency with engaged leadership team. - Recovery Friendly Workplace. - Ability to work remotely for some roles. - Competitive pay based on licensure/education. - Generous Paid Time Off (23 days prorated based on hire date) and Other Paid Leave Options (Holidays, FMLA, Bereavement and Parental Leave). - Medical, dental, vision, including company paid life and long-term disability insurance. - 401k Retirement Plan including company match (up to 6%). - Tuition Reimbursement and Department of Education’s Loan Forgiveness Program. - Employee Assistance Program. - Engaging Wellness Program. - Referral Bonus Program. - Licensure renewal reimbursement; paid training and professional development opportunities. - Casual dress. Company Description Join a winning organization with a great culture and work environment, and have a rewarding career that impacts the lives of youth and families! Find all open positions at https://www.lys.org/lyfscareers/

View details: Intake Specialist

United States

$20 - $29 / hour

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Intake Specialist

LIGHTHOUSE YOUTH SERVICES INC

Customer Retention Specialist2 days ago

Other Remote Mid Level

Role Description We are hiring for the Intake Specialist (OhioRISE) who engages youth and families by managing referrals, completing intakes, and ensuring timely enrollment into OhioRISE services. This role collects required documentation, schedules and coordinates appointments, and supports members with access to services. Strong communication, customer service, and organizational skills are essential. Starting hourly pay $21.00 and up. Essential Functions - Educates members and families about program services, ensuring understanding of the program, benefits and expectations. - Schedules and coordinates initial appointments with families, providers, and community partners to support timely enrollment and engagement into program. - Completes intake processes, assesses members’ needs, maintains a short-term caseload for youth and families seeking temporary care coordination, and inputs all documentation and assessments into applicable databases. - Collaborates with youth and families to identify immediate needs, strengths, and concerns, and makes appropriate referrals that ensure support and stability (including in crises). - Learns, follows, and ensures compliance with contractual obligations, internal policies, and procedures. Qualifications - High School Degree with three years of relevant experience; OR Associate/Bachelor’s degree with 2 years of relevant experience; OR Master’s Degree with 1 year of relevant experience. - Experience in children’s behavioral health, child welfare, developmental disabilities, juvenile justice or behavioral health field providing community-based services to children and youth and their family or caregivers. - Experience in one or more of the following areas of expertise: Family systems, community systems and resources, case management, child and family counseling or therapy, child protection, or child development. - Excellent interpersonal and written communication skills. - Demonstrated computer proficiency. - Bilingual in English and Spanish preferred. Benefits - Rewarding career - make a difference in the lives of youth! - Top Workplace 2023 - Work for a diverse, seasoned and well-respected agency with engaged leadership team. - Recovery Friendly Workplace. - Ability to work remotely for some roles. - Competitive pay based on licensure/education. - Generous Paid Time Off (23 days prorated based on hire date) and Other Paid Leave Options (Holidays, FMLA, Bereavement and Parental Leave). - Medical, dental, vision, including company paid life and long-term disability insurance. - 401k Retirement Plan including company match (up to 6%). - Tuition Reimbursement and Department of Education’s Loan Forgiveness Program. - Employee Assistance Program. - Engaging Wellness Program. - Referral Bonus Program. - Licensure renewal reimbursement; paid training and professional development opportunities. - Casual dress. Company Description Join a winning organization with a great culture and work environment, and have a rewarding career that impacts the lives of youth and families! Find all open positions at https://www.lys.org/lyfscareers/

View details: Intake Specialist

United States

$20 - $29 / hour

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Senior Staff Specialist, Quality eSystems

Stryker

Together with our customers, we are driven to make healthcare better. #WeAreStryker

Customer Retention Specialist2 days ago

Full Time Remote LeadTeam 10,001+Since 1941H1B Sponsor

Company Site LinkedIn

Role Description The Senior Staff Specialist, Quality eSystems is responsible for the strategic development, governance, and continuous improvement of global Quality Management System (QMS) electronic systems that support Regulatory Affairs and Quality functions. This role serves as a key business partner to Global Process Owners (GPOs), Divisional Process Owners (DPOs), and Enterprise Digital Technologies (EDT) to ensure enterprise systems are effective, compliant, scalable, and aligned with current and future business needs. - Serve as the Business System Owner and Subject Matter Expert (SME) for global Quality eSystems, supporting enterprise system governance, data management, and system integrations. - Partner with Global Process Owners, Divisions, and Enterprise Digital Technologies to define, implement, and optimize enterprise system capabilities. - Evaluate enterprise system interfaces and dependencies, ensuring integrations are documented, maintained, and escalated when issues arise. - Drive initiatives that improve the efficiency, effectiveness, and compliance of global Quality Management System processes and technologies. - Assess current and future business requirements and recommend system enhancements that support global operational needs. - Support enterprise-wide projects, system implementations, validation activities, and achievement of key project milestones. - Provide guidance on system changes required to support regulatory requirements, process improvements, and business transformation initiatives. - Partner with stakeholders to develop training, governance, metrics, and communication strategies that promote compliant and effective eSystem usage. Qualifications - Bachelor’s degree in Science, Engineering, Business, or a related discipline. - Minimum 6 years of experience supporting global Quality Management Systems (QMS) or electronic systems. - Experience working in a regulated medical device, pharmaceutical, biotechnology, or related industry. - Experience supporting cross-functional, cross-site, or global projects. - Knowledge of U.S. and international medical device regulations and quality system requirements. - Experience supporting enterprise systems, system integrations, and business process optimization. - Experience participating in quality audits, compliance activities, or validation processes. - Experience working with Quality Management Systems within a regulated environment. Requirements - Experience serving as a business system owner or subject matter expert for enterprise Quality systems. - Experience partnering with Enterprise Digital Technologies or Information Technology organizations. - Experience supporting global process ownership and enterprise business transformation initiatives. - Experience developing training, system governance, and change management strategies. - Experience supporting GxP-regulated systems and compliance requirements. - Experience utilizing quality metrics and data-driven decision making. - Experience working across multiple geographies and time zones. - Formal project management training or experience leading enterprise system initiatives. Benefits - United States of America Pay Ranges: - Puerto Rico: $89,300 - $148,800 USD Annual - USN: $95,700 - $159,500 USD Annual - US5: $100,500 - $167,500 USD Annual - US10: $105,300 - $175,500 USD Annual - US15: $110,100 - $183,400 USD Annual - US20: $114,800 - $191,400 USD Annual - US30: $124,400 - $207,400 USD Annual - Travel Percentage: 10%

View details: Senior Staff Specialist, Quality eSystems

United States

$89.3K - $207.4K / year

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Clinical Retention Specialist

Insulet Corporation

Insulet is a medical device company dedicated to improving the lives of people on insulin and other injectable drugs by enabling medicine delivery without the u

Customer Retention Specialist2 days ago

Full Time Remote Mid Level

Company Site

Role Description The Clinical Retention Specialist is a clinically driven retention role focused on strengthening long term adoption of Omnipod® products and improving health and quality of life outcomes for people living with diabetes. This position blends deep clinical expertise, consultative selling, and relationship management to retain customers through high impact education, proactive issue resolution, and personalized clinical support. The ideal candidate is a dynamic, results oriented clinical educator who thrives in a fast paced, high volume phone/virtual environment and partners closely with internal teams and healthcare providers. Through value driven clinical conversations, this role reinforces confidence in Omnipod therapy and proactively addresses barriers to long term use. Operates as an individual contributor without formal people management responsibility. Requires independent judgment in managing day to day customer interactions, prioritizing outreach, and delivering clinical education within defined parameters. Qualifications - Bachelor’s degree required. - Active, professional clinical credentials required, such as: - Registered Nurse (RN) - Registered Dietitian (RD) - 3+ years of experience training and/or supporting insulin pump patients. - Direct experience working with healthcare providers in a diabetes care setting. - Current Certified Diabetes Care and Education Specialist (CDCES) credential required. - Ability to maintain all required professional licensure and Omnipod product certifications. - Demonstrated ability to communicate effectively and persuasively with diverse audiences via phone and virtual platforms. Requirements - Strong clinical acumen with expertise in diabetes technology and data interpretation. - Excellent phone presence with exceptional interpersonal, customer service, and communication skills. - Consultative, influence based approach to customer engagement and retention. - Proven ability to build trust and long term relationships in a remote, phone based environment. - Strong problem solving, workflow optimization, and objection handling skills. - Self directed, process oriented, and adaptable in a fast paced retention focused setting. - Proficiency in Microsoft Office and Salesforce. - Prior industry, commercial, or sales adjacent clinical experience strongly preferred. Benefits - Medical, dental, and vision insurance - 401(k) with company match - Paid time off (PTO) - Additional employee wellness programs Compensation For U.S.-based positions only, the annual base salary range for this role is $79,300.00 - $118,900.00. This position may also be eligible for incentive compensation. Application Details This job posting will remain open until the position is filled. To apply, please visit the Insulet Careers site and submit your application online.

View details: Clinical Retention Specialist

United States

$79.3K - $118.9K / year

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Specialist, SMT Production

HARMAN International

Harman International is a global leader in automotive technology, lifestyle innovations, design and analytics.

Customer Retention Specialist2 days ago

Full Time Remote Mid LevelTeam 10,001+H1B Sponsor

Company Site LinkedIn

Role Description To ensure smooth, efficient, and high-quality production of automotive Connector Car and Car Audio products through effective planning, monitoring and optimization of the assembly lines. Act for implementation of production processes and procedures, leading productivity improvements, including new product introduction and manufacturing cell design to reduce waste, improve safety, quality, and delivery performance. In this role, you will report to the Manager, Production and Operation. What You Will Do - Manage daily operations for SMT & THT lines manufacturing. - Set up, optimize & monitor SMT as well as THT production lines. - Monitor production targets, cycle time and manpower planning to ensure output meets demand. - Monitor, control and improve Production KPI - OEE, First pass yield, DL efficiency, Component Droppage, Scrap rate. - Implement and maintain Standard Operating Procedures (SOPs) and Work Instructions (WI). - Ensure compliance with IATF 16949, ISO 9001, ISO 14001, ISO 45001 and ESD standards. - Coordinate with Quality and Engineering teams to address in-process defects, deviations, and audits. - Support PPAP, FMEA, and root cause analysis (RCA) for production issues. - Lead Kaizen and continuous improvement initiatives (Lean, 5S, Poka-Yoke, SMED). - Optimize layout and workflow to reduce cycle time and waste. - Monitor health and performance of assembly fixtures, jigs, tools and automated stations. - Coordinate with maintenance for timely breakdown maintenance. - Support NPI (New Product Introduction) and equipment validation activities. - Train operators on new product assembly processes, safety, and quality norms. - Ensure adherence to HARMAN’s safety policies and promote a culture of zero harm. - Supervise daily work and performance of line operators and contract workforce. Qualifications - Diploma/B.E./B. Tech in Electronics, Electrical or related. - Experience: 5–8 years in SMT operations within automotive electronics. - Familiar with PCBA Manufacturing process. - Hands-on with SAP PP/MM, MS Office, and data reporting tools. - Strong problem-solving, analytical thinking, team coordination and communication. Benefits - Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location. - Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.). - Extensive training opportunities through our own HARMAN University. - Competitive wellness benefits. - Tuition reimbursement. - “Be Brilliant” employee recognition and rewards program. - An inclusive and diverse work environment that fosters and encourages professional and personal development.

View details: Specialist, SMT Production

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Regulatory Affairs & Quality Specialist

Intelerad

At Intelerad, we believe the path to answers in healthcare should be clear—whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

Customer Retention Specialist2 days ago

Full Time Remote Mid LevelTeam 501-1,000

Role Description The Regulatory Affairs & Quality Specialist plays a crucial role within the Regulatory Affairs department. This position is responsible for maintaining and improving certifications such as ISO 13485, MDSAP, and CE mark, as well as ensuring compliance with other relevant standards and regulations. The Specialist collaborates with the Regulatory Affairs and Quality Manager to integrate regulatory requirements into processes and procedures, while continuously enhancing the management system. This role also involves providing guidance, support, and training to the organization. Responsibilities & Duties - Manage Corrective and Preventative Actions (CAPAs): issue, assign, verify implementation, and ensure effectiveness within set timeframes - Maintain QMS documentation and ensure proper retention of documents and records - Participate in activities related to adverse events and recalls, including reporting, notification, and follow-ups - Supervise and coordinate external QMS audits - Conduct and/or coordinate internal QMS audits to ensure compliance with legal, regulatory, and ISO standards - Provide advice and take action in response to audit findings and recommendations regarding information security - Coordinate third-party audits to assess the adequacy of controls in place to protect the organization’s information - Oversee and participate in the creation of QMS training materials and provide training as required; develop RAQ education programs and training sessions - Participate in Quality meetings, set new metrics, and ensure existing metrics are gathered, analyzed, and acted upon; collaborate with process owners to create, update, and review QMS documents - Analyze and identify solutions to improve QMS efficiency; coordinate and participate in internal process improvement projects - Work on special projects related to the organization’s goals, including reports, statistics, and research - Collaborate with Privacy and Quality Managers to integrate new regulatory requirements into current processes - Participate in other projects as deemed necessary - Align cross-functional processes and update SOPs - Collaborate on supplier processes and RC board management - Manage EUDAMED renewals and quality plans Qualifications - 3+ years of experience in quality management systems - Knowledge of ISO 13485, MDSAP, and EMDR requirements - Proficiency in MS Office, Google Suite, and Visio (or similar workflow tools) - Experience in the IT and/or medical device field - Communication & Cognitive Abilities - Process mapping and creation - Autonomy and self-motivation - Strong collaboration skills - Problem-solving abilities - Continuous learning mindset - Effective oral and written English communication skills Requirements - Bachelor’s degree in business, regulatory management, quality management, or related field - Relevant industry training / certifications (RAPS, RAC, ASQ, CQA or similar) Company Description At Intelerad, we believe the path to answers in healthcare should be clear—whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.

View details: Regulatory Affairs & Quality Specialist

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Customer Success Specialist

Marathon Talent

We simplify talent so it can amplify your business.

Customer Retention Specialist3 days ago

Full Time Remote Mid LevelTeam 1-10Since 2023H1B No Sponsor

Company Site LinkedIn

Role Description We're looking for a detail-oriented, people-first Customer Success Specialist to own the onboarding experience for new clients. This role sits at the intersection of relationship management, project coordination, and product enablement, and is ideal for someone who thrives on structure, clear communication, and helping others succeed. - Lead end-to-end onboarding for new clients, managing timelines, deliverables, and stakeholder communication from kickoff through go-live. - Serve as the primary point of contact during the onboarding phase, setting clear expectations and proactively surfacing risks or blockers. - Build and maintain organized onboarding materials, project trackers, and client-facing documentation. - Coordinate cross-functionally with Sales, Product, and Support to ensure a seamless handoff and consistent client experience. - Facilitate training sessions and walkthroughs tailored to each client's use case and technical comfort level. - Tactically take care of the technical onboarding steps when appropriate. - Contribute to the continuous improvement of onboarding processes, playbooks, and templates. - Maintain accurate records of client interactions, milestones, and follow-ups in internal systems. Qualifications - 3+ years in a customer-facing role, ideally in SaaS, MarTech, or a similarly fast-paced tech environment. - 3+ years of previous experience in running or building an email program. - Exceptional written and verbal communication — you write clear, professional emails and run tidy, productive meetings. - Strong organizational skills; you juggle multiple clients and workstreams without dropping a ball. - Strong work ethic; comfortable working in a nimble, fast-paced environment. - Comfortable and confident working in Bootcamp, Google Suite (Docs, Sheets, Slides, Calendar), and Slack as core day-to-day tools. - Ability to simplify complex concepts for non-technical audiences. - A proactive, ownership-oriented mindset — you follow up without being asked and close loops naturally. - Experience working cross-functionally with Sales, Product, or Support teams. - Able to quickly ramp on new technologies & platforms. Benefits - Remote work.

View details: Customer Success Specialist

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Travel Customer Assistance Specialist

Hopesglobalgetaways

Hopes Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide. Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Customer Retention Specialist3 days ago

Full Time Remote Mid Level

Role Description We are expanding our remote team and looking for enthusiastic individuals who enjoy helping others, providing excellent service, and managing important details. As a Travel Customer Assistance Specialist, you'll serve as a valuable resource for travelers by offering guidance, coordinating travel-related needs, and helping ensure a positive experience throughout the planning process. This role is ideal for individuals who enjoy communicating with people, solving challenges, and working independently while supporting clients from anywhere. - Assist travelers with questions regarding vacations, reservations, and travel services - Provide helpful information about destinations, accommodations, transportation, cruises, and activities - Help coordinate travel arrangements and support itinerary preparation - Communicate booking confirmations, schedules, reminders, and travel updates - Respond to client requests and assist with changes, modifications, and special accommodations - Research travel options and identify solutions that align with traveler preferences - Verify travel details and documentation for accuracy and completeness - Track active bookings and help ensure outstanding items are addressed promptly - Maintain organized client records and activity notes within company platforms - Participate in training programs and ongoing professional development opportunities Qualifications - Strong verbal and written communication abilities - Excellent customer service and interpersonal skills - Strong organizational and multitasking capabilities - Ability to manage details while maintaining accuracy - Comfortable using online systems, digital tools, and communication platforms - Professional, dependable, and solution-focused mindset - Ability to work independently and stay productive in a remote environment - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, Spain, or other approved regions Benefits - Fully remote work environment - Flexible scheduling opportunities - Comprehensive training and onboarding - Ongoing mentorship and team support - Professional growth and advancement opportunities - Performance-based recognition and incentive programs - Travel-related discounts and industry benefits - Positive and collaborative team culture - Access to continued learning resources

View details: Travel Customer Assistance Specialist

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