Clinical Operations Remote Jobs in Idaho (US)
This page tracks remote clinical operations openings that are location-eligible for Idaho.
This page tracks remote clinical operations openings that are location-eligible for Idaho.
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• Direct line management of FSP Clinical Operations managers and staff, and oversight of Client accounts. • Supporting FSP Clinical Operations business objectives, ensuring on-time/high quality deliverables. • Resourcing Client projects with qualified staff, and working to retain and develop staff. • Promoting new business by participating in project bids and Client presentations as appropriate. • Responsible for execution and oversight of Program Management activities related to one or more programs. • May serve as central point of contact (POC) for and between Senior Management and key Client personnel for contracted FSP Clinical Operations activities. • Plans and manages logistics, infrastructure, and resources related to FSP services to meet Client needs/timelines/ deliverables. • Collaborates with Client to implement and operationalize short- and long-term strategies. • Develops and manages Communication and Escalation plans/processes, as applicable. • Oversees Client Governance as required; prepares/presents at meetings as applicable. • Oversees performance management of staff who support contracted FSP activities and collaborates with FSP Clinical Operations Management to ensure staff are technically proficient and able to satisfy Client expectations and deliverables. • Manages compliance with Client Key Performance Indicators (KPIs), utilizing applicable tools and systems to collect, track, and analyze associated data. • Leads Client-specific FSP meetings with internal program team, ensuring that contractual requirements related to FSP Clinical Operations activities are met and monitored on an ongoing basis. • Oversees and/or manages issue escalation and resolution, including corrective and Preventive Actions (CAPA) development when necessary. • Manages and oversees FSP Clinical Operations functional and associated management staff dependent upon Client structure and services. • Coordinates and manages resourcing process including hiring, selection, and onboarding/offboarding of staff which may include development of interview tools, as well as conducting interviews with potential candidates.
Maven Clinic is a fast-growing virtual health clinic that focuses on healthcare for women and families. Maven Clinic employs a multidisciplinary team of people
Title: Clinical Design & Evaluation Manager Location: United States Remote Job Description: Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including: - Fortune Change the World (2024) - CNBC Disruptor 50 List (2022, 2023, 2024) - Fortune Best Workplaces for Millennials (2024) - Fortune Best Workplaces in Health Care (2024) - TIME 100 Most Influential Companies (2023) - Fast Company Most Innovative Companies (2020, 2023) - Built In Best Places to Work (2023) - Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024) - Great Place to Work certified (2020, 2021, 2022, 2023, 2024) - Fast Company Best Workplaces for Innovators (2022) - Built In LGBTQIA+ Advocacy Award (2022) Maven is looking for an enthusiastic and collaborative Clinical Design & Evaluation Manager to help us analyze how Maven’s world-class support for women and families impacts clinical outcomes (e.g., preterm birth, mental health, conception) and to collaborate cross-functionally with Maven’s Product team to develop care models & interventions. The Clinical Design & Evaluation Manager will collaborate closely with all members of the Clinical team, as well as the Data team, Product team, and Care delivery/provider teams. The role will be focused on mining both self-reported, HIE, and platform data to answer questions about Maven’s clinical impact and on crafting materials to communicate these with the scientific community and clients (e.g., white papers, scientific publications, powerpoint slides). In this role, you will also work closely with the Product team to support evidence informed product design and evaluation. This includes reviewing clinical guidelines and literature to size and prioritize highest impact interventions as well as translating evidence into care workflows within the Maven product. You will communicate clinical outcomes to the scientific community and Maven’s Growth team, and inform clinical product strategy and design in order to continuously drive better clinical outcomes in our product. As a member of our AI-forward team, you will leverage AI to increase efficiency and quality of Maven’s research, as appropriate. As a Clinical Design & Evaluation Manager at Maven, you will: - Help design retrospective and prospective projects to evaluate Maven’s impact on health outcomes - Collaborate with the Clinical and Product teams on analyses and literature reviews to inform clinical strategy, care workflows and product design - Quantitatively analyze data for projects assessing Maven’s influence on health outcomes using statistical analysis software (R preferred) - Communicate research results and design strategy to a diverse audience including the scientific community, clients, and internal cross-functional teams - Collaborate with the Marketing team on analyses to support market campaigns - Work closely with Maven’s Directors, Clinical Research on research analyses and publications We’re looking for you to bring: - Minimum of a master’s degree and 3 years work experience or a PhD in healthcare, public health, or a related field and industry exposure - Experience developing clinical protocols, care pathways, and decision logic that translate evidence into scalable program structures - Coding experience, in SQL and R (or with the desire and ability to learn R quickly if in another language), and a passion for dissecting and reconstructing complex issues with a data-driven approach - Statistical experience with adjusted regressions and structural equation modeling - A profile that balances technical abilities to answer questions through data manipulation and strong written and verbal communication skills, including “translation” with team members of varying technical abilities and clinical subject matter expertise - A sense of flexibility and prioritization in juggling both long-term, strategic projects and ad hoc, urgent requests as needed in a fast-paced startup environment - Ability to learn fast. No specific content expertise is required but you will be expected to quickly learn about a range of health topics and conditions. - Passion to drive better maternal and family health outcomes, and help grow new and innovative care models in women’s and family health Helpful experiences and skills (if you don’t have them, you can learn them with us!): - Experience with data visualization software (Looker a plus) - Experience working with Product teams and/or a start-up environment - Experience using AI tools in a professional or research context — such as enterprise coding assistants, AI-powered workflows, or agentic tools — to meaningfully accelerate analysis, writing, or synthesis tasks The base salary range for this role is $119,000 - $161,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. This role requires active work authorization in the US. Maven embraces a flexible hybrid work model. Our teams primarily operate from the New York Metropolitan area, NY, and remotely via San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, Seattle, WA, Boston, MA, Chicago, IL, and Washington, D.C., we encourage in-person collaboration by requiring team members to attend quarterly Work Together Days within these cities. This policy aims to balance remote work flexibility with the benefits of face-to-face interaction. At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams. Benefits That Work For You Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: - Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics. - Whole-self care through wellness partnerships - Hybrid work, in office meals, and work together days - 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) - Annual professional development stipend and access to a personal career coach through Maven for Mavens - 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address. Maven Clinic will never ask for sensitive information to be delivered over email or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us
Role Description The Associate Director, FSP Clinical Operations is responsible for the following: - Direct line management of FSP Clinical Operations managers and staff, and oversight of Client accounts. - Supporting FSP Clinical Operations business objectives, including ensuring on-time/high quality deliverables. - Resourcing Client projects with qualified staff, and working to retain and develop staff. - Promoting new business by participating in project bids and Client presentations as appropriate. Key Accountabilities - Program Management - Responsible for execution and oversight of Program Management activities related to one or more programs. - May serve as central point of contact (POC) for and between Senior Management and key Client personnel for contracted FSP Clinical Operations activities. - Plans and manages logistics, infrastructure, and resources related to FSP services to meet Client needs/timelines/deliverables. - Collaborates with Client to implement and operationalize short- and long-term strategies. - Develops and manages Communication and Escalation plans/processes, as applicable. - Oversees Client Governance as required; prepares/presents at meetings as applicable. - Oversees performance management of staff who support contracted FSP activities and collaborates with FSP Clinical Operations Management to ensure staff are technically proficient and able to satisfy Client expectations and deliverables. - Manages compliance with Client Key Performance Indicators (KPIs), utilizing applicable tools and systems to collect, track, and analyze associated data. - Leads Client-specific FSP meetings with internal program team, ensuring that contractual requirements related to FSP Clinical Operations activities are met and monitored on an ongoing basis. - Oversees and/or manages issue escalation and resolution, including corrective and Preventive Actions (CAPA) development when necessary. - Line Management - Manages and oversees FSP Clinical Operations functional and associated management staff dependent upon Client structure and services. - Coordinates and manages resourcing process including hiring, selection, and onboarding/offboarding of staff. - Leads, manages, and develops direct reports to improve efficiency and effectiveness at prioritizing work and to ensure performance meets or exceeds business and personal goals/objectives. - Facilitates, communicates, and addresses operational and/or performance issues including problem identification and resolution. - Hires, retains, and develops a skilled, experienced, and motivated team. - Minimizes regrettable turnover. - Provides technical support to team members and managers to ensure they have the required knowledge to fulfill duties. - Supports and promotes staff professional development; assesses and provides opportunities for soft skills development. - Conducts one-on-one meetings with direct reports, based on program requirements. - Observes, collects, analyzes, and communicates FSP Clinical Operations problems/issues, develops action plans or alternatives for resolution, and escalates as appropriate. - Conducts formal performance reviews. - Works with Senior Management in developing managers and ensures a talented pipeline of management staff within the department or function. - Oversees onboarding and training of staff, as applicable. - Reviews and approves content of curriculum vitaes (CVs), and conducts job description reviews for staff. - Oversees training compliance of staff related to SOPs, systems, and processes. - Collaboration - Collaborates with interdepartmental functions (e.g., Training, Quality, Contracts, Recruiting, Finance, Human Resources, etc.), as well as Client representatives, for initiatives and/or deliverables. - Supports execution of FSP Clinical Operations goals as required. - May serve as FSP Clinical Operations subject matter expert (SME) during audits and/or inspections. - Identifies and implements applicable process improvements as appropriate. - Participates in cross-industry initiatives/working groups which may include preparing and presenting at industry meetings, as applicable. - May serve as a working group member in SOP reviews or process related initiatives. - Collaborates with interdepartmental functions to create business proposals including Requests for Information/Requests for Proposal (RFIs/RFPs) to meet each Client's specifications. - General Operations and Functional/Business Unit Management - Participate in, champion or lead Parexel and department system/standards improvement activities or committees, task force groups as needed, including change management. - Maintain an agreed level of productivity/billability and staff turnover. - Complete routine administrative tasks in a timely manner (e.g. timesheets, training, travel expense claims). - Manage compliance with travel and billability guidelines for department, region or function, where appropriate. - Ensure client and business needs are met and that all projects are optimally resourced with suitably experienced staff. - Implement process improvements, in conjunction with Management team and Quality Management Group, in response to client and team feedback and quality audits. - Look within and beyond CRS to encourage teamwork, quality and productivity efforts to the benefit of CRS and Parexel. - May manage multiple countries, sub-region/s and/or subcontractors. - Follow up departmental metrics, drive team members to meet departmental goals. - Participate in departmental meetings and training initiatives, project team meetings, and maintain relationships with other departments, clients, and regulatory agencies as necessary. - Implement process improvements, in conjunction with Senior Management and Quality, in response to Client and team feedback and/or audits. - Serves as a key communication liaison between FSP Operations Management and staff. - Regional Management - Establishes FSP Clinical Operations solutions for prospective, newly established, and existing Clients specializing in various outsourcing and insourcing models. - Works with Senior Leadership and FSP Sales to develop market positioning and key messaging. - Identifies potential opportunities for additional business with existing Clients. - Develops work orders/service orders for Client work and ensures continued maintenance for assigned Clients. - Manages Client-driven initiatives to standardize all phases of the clinical trials process, including the development of metrics to measure performance and enhance productivity and effectiveness. - Collaborates with applicable departments and appropriate Client personnel, on a strategic level, to ensure all operational aspects of contracted services meet time, quality, and cost targets. - Monitors contractual requirements are met and monitored on an ongoing basis. - Manages Client relationships. Skills - Exceptional interpersonal skills and communication skills, both written and verbal. - Demonstrated ability to effectively interact with all levels of management and other functions within an organization. - Demonstrated leadership in ensuring direct reports are communicating and coordinating efforts to provide superior services to the Client. - Strong ability to manage and motivate direct reports and wider team. - Ability to work across multiple and varied programs projects/tasks and prioritize workload effectively with attention to detail. - Well-developed planning, observation, analytical, and problem-solving skills. - Independent judgment and decision-making skills with respect to functional responsibilities. - Self-motivated, detail-oriented, and flexible. - Strong computer skills with MS-Office products such as Excel, Word, and PowerPoint. - Proficient in written and spoken English required. Knowledge and Experience - Minimum 5+ years of FSP Clinical Operations experience; and a minimum 3 years of previous line management experience. - Direct experience with Full Hybrid FSP Flex Model & Staff Augmentation Experience. - Direct experience with FSP Resourcing Projections, Billing & Financial Tracking. - In-depth knowledge of overall drug development process and clinical trial operations. - Knowledge of and demonstrated experience with application of regional talent acquisition, labor/working practices, retention strategies, and cultural differences. - Previous experience working in a remote office environment and independently managing remote staff. - Experience working in customer service/FSP outsourcing model. Education - Educated to degree level (biological science, pharmacy, or other health-related discipline preferred) or equivalent nursing qualification or relevant clinical other equivalent experience. EEO Disclaimer Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Precise. Personal. Proven. The most comprehensive mental health care for teams and families everywhere.
• Supervise and lead clinical team members delivering services to a portfolio of customers • Interview, hire, onboard, and support the professional growth of team members, including regular 1:1s, team meetings, and performance reviews • Ensure high-quality, timely delivery of clinical services, including assessment, ongoing care management, crisis intervention and safety planning, care coordination and clinical training and presentations • Monitor team caseloads and key performance metrics, implementing benchmarks and workflows that drive performance and meet internal SLAs • Lead your team through rapid change and evolution as we evolve our approach to care to maximize impact for our customers and members • Ensure that timely and effective Critical Incident Response and Management Consultation is delivered as needed • Deliver case audit feedback and coaching, proving clinical consultation to ensure adherence to quality standards, clinical best practices, and documentation protocols • Support operational readiness for high-acuity or after-hours needs, including periodic on-call responsibilities and coordination with overnight teams • Collaborate with clinical leadership and cross-functional stakeholders to improve team processes, develop SOPs, and refine clinical models • Maintain a pulse on emerging needs across your programs and work proactively to ensure clinical excellence, compliance, and responsiveness • Foster a collaborative, mission-driven team culture that aligns with Spring Health’s values and commitment to removing every barrier to mental health
Role Description This role supports the DSNP clinical line of business by delivering reporting, analytics, and quality initiative support to improve clinical outcomes, operational efficiency, Model of Care performance, and STARS reporting requirements. The position provides advanced analytical insight, identifies data gaps, builds dashboards and reports, and partners closely with stakeholders across DSNP and Cardinal operations. This role functions as a bridge between clinical operations and IT, translating business and clinical needs into effective reporting and analytics solutions. The analyst will support pending report enhancements, DSNP–Cardinal reporting alignment, and large-scale program initiatives such as Circle of Care. Success in this role requires: - Strong communication - Stakeholder management - Ability to work independently - Support for high-level operational analytics and decision-making Qualifications - Bachelor’s Degree (Required) - Master’s Degree (Preferred) - No specific certification or licensure requirements Requirements - Minimum 3 years’ experience in healthcare — Required - Experience in project management and analytics — Required - Experience supporting DSNP, case management, or clinical program operations preferred - Experience working with reporting tools and dashboards; SQL exposure preferred - Demonstrated ability to translate operational needs into analytics/reporting solutions - Strong communication and stakeholder management experience across business and IT teams Benefits - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down – $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance - Legal Resources Plan - Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
Iovance is a patient-centric, collaborative organization that is driven to change the way cancer is treated.
• Oversees clinical trial agreements, budgets, expenditures and payments for clinical studies • Ensures the timely execution of clinical research programs/protocols from conception through final clinical study report. This will generally involve close supervision of external contract organizations who will have responsibility for site interaction, site monitoring, data management, biostatistics, IRB interaction, central laboratory function, clinical research budget negotiation, medical writing, pharmacovigilance, and other critical activities • Establishes and maintains good working relationships with clinical study site personnel to ensure adherence to protocols and Good Clinical Practice (GCP), provision of quality data and adherence to study timelines • Maintains oversight of the conduct of the studies at the study centers (site selection, start up, monitor adherence to protocols and Good Clinical Practices (GCP), applicable guidance and study closure) • Key contributor to the preparation and management of clinical study protocols and protocol amendments • Assists with preparation of key documents e.g. Investigator Brochures, FDA Briefing Documents, internal or external presentations, etc. • Contributes to the review of Investigator Sponsored Trials (ISTs) & the relevant documentation to support these trials. • Contributes to the creation of internal Iovance Biotherapeutics SOPs & Clinical work practice documents and implementation of these plans for Clinical Operations to operate in accordance with FDA & EMA regulations • Interfaces with Chief Medical Officer/Medical Monitor and cross-functional team members including Data Management, Drug Safety, Logistics/Manufacturing, Project Management, Regulatory Affairs, and Biostatistics • Provide direct supervision of Clinical Operations team members, including performance management and development planning • Serve as company representative at external meetings, scientific congresses, etc. • Perform miscellaneous duties as assigned.
South University is a private institution of higher learning with campuses and educational centers across multiple states. Founded in 1899 as Draughon’s Pract
Role Description The Assistant Clinical Coordinator orchestrates and continues to improve the technical and operational functions associated with the coordination of clinical site visits for students in the graduate nursing programs with South University. This position works closely with the Graduate Clinical Director, the academic leadership, university agents, and students to ensure that the student approval and documentation align and supports the mission, values, and priorities of South University, with the ultimate goal to improve the student learning environment and experience. Incumbent must assure that the South University philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion is considered in carrying out the duties and responsibilities of this position. Key Job Elements - Manages the flow of online clinical students through the approval process for South University, ensuring appropriate and required documentation is maintained in the student file within the student management systems in accordance with prescribed policies, procedures, and cycle times. - Provides initial approval of Clinical Placement for students during the on boarding admissions process. - Communicates with nursing students and other stakeholders throughout the approval, collection, and on-boarding process to answer questions and provide transparency as to the stage and process outcome. - Ensures creation and maintenance of student records. Performs periodic file and system audits/reviews to ensure accuracy, completeness, and timeliness per established policies and procedures of South University and to ensure the clinical programs meet all applicable CCNE requirements. - Guides students through the placement process and prepares application materials for submission and notifies the Graduate Clinical Director when student submission process is complete. - Ensures proper documentation procedures with regard to contracts, affiliation agreements, students, evaluations and academic records. - Assures student clinical rotations meet or exceed the 50% NONPF threshold for mentored preceptorship with same population focus providers. - Twice weekly reviews Campus Vue to assure student is in appropriate and approved clinical rotation sites. - Approves site changes when necessary. - Oversees, administers and maintains forms required for clinical site visits. - Monitors student evaluation data, updating SEEC and other student databases, and generating/editing form letters for student notifications. - Other duties as assigned. Qualifications - A Bachelor’s degree is required, Master’s degree preferred, from a regionally accredited institution or accredited institution recognized by the U.S. Department of Education in business, human resources, organizational behavior, or a related field. - Three to five years of related experience, preferably in a post-secondary education environment or other field with large employee base and strong external customer service requirements (e.g., health care, retail, financial or mortgage services, etc.). - Knowledge of planning and scheduling techniques. - Excellent oral communication, writing, editing, and proofing skills. - High proficiency in Microsoft Office, with proficiency in large-scale student and/or faculty information systems. - Strong interpersonal skills with diverse populations. - Customer service orientation, with high degree of professionalism. - Superior organization, prioritization, and self-motivation skills. - Excellent analytical skills and problem-solving skills. - Ability to interact effectively as a member of a team and work collaboratively with other departments. - Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests. - Ability to work without close supervision and to set one’s own priorities and work schedule. - Ability to exercise tact and discretion when handling highly sensitive and confidential documents and issues. Requirements - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. - The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. - While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, video conference, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. - The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description. Benefits - Medical - Dental - Vision - FSA/HSA - Tuition Assistant Program - Long/Short Term Disability - Life Insurance - Employee Assistance Program - 401K Match - Paid Time Off - 12 Paid Holidays - * includes domestic partner coverage
Mass General Brigham connects a full spectrum of care across a system of academic medical centers, specialty and community hospitals, physician networks, a heal
Role Description The Clinical Support Coordinator is responsible for providing administrative support to the Care Managers (CM) and processing authorizations and non-contracted provider referrals, notifications in accordance with established contractual, benefit, and clinical policies and guidelines within Epic, QNXT, and the provider portal. The primary accountabilities of the position include: - Research, analysis, adjudication, and data entry of service requests and notices received by fax, telephone, mail, email, or electronically. - Ensuring that service requests, notices, and acknowledgements are processed in a timely, accurate manner in compliance with performance standards regarding telephone service levels and authorization/referral turnaround time and quality. - Assisting in various care management and member outreach initiatives. - Researching demographic information, conducting surveys, generating reports, and other projects and duties as assigned. Essential Functions: - Provide support to UM Care Managers to ensure provider and member customer satisfaction. - Respond in a timely and accurate manner to internal and external customer inquiries regarding Mass General Brigham Health Plan and Clinical administrative policies and procedures. - Strong knowledge and understanding of processing requests per Medicare, Medicaid, and commercial lines of business. - Process outpatient and inpatient authorizations/referrals using appropriate criteria for approval. - Achieve and maintain compliance with telephone accessibility and authorization/referral performance standards. - Process online and faxed authorization requests using desktop procedures. - Upload clinical information to the appropriate authorization in Mass General Brigham Health Plan's online provider portal. - Enter and/or update clinical information as directed by Care Managers. - Lead and/or collaborate with other Mass General Brigham Health Plan departments in efforts to achieve success in member care/case management. - Provide support for various care management and member outreach initiatives. - Provide alternate coverage during staff absences and position vacancies, as directed. - Other duties as assigned with or without accommodation. Qualifications - High School Diploma or equivalent required. - At least 2-3 years of administrative assistant or secretarial experience required. - Proficiency in MS Office. - Ability to proofread and edit written documents. - Ability to use the phone system. - Managing one's own time and the time of others. - Strong verbal & written communication skills. - Strong interpersonal, written, and oral skills. - Ability to use standard office equipment. - Familiarity with medical terminology. Requirements - This is a remote role that can be done from most US states. - This is a full-time, Monday through Friday role with a 9:00 am to 5:30 pm ET schedule. - Scheduled Weekly Hours: 40. - Employee Type: Regular. - Work Shift: Day (United States of America). - Pay Range: $19.81 - $28.30/Hourly. - Grade: 3. Benefits - Competitive salaries. - Flexible work options. - Career growth opportunities. - Comprehensive benefits. - Recognition programs designed to celebrate contributions and support professional growth.
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients, and suppliers.
• Manage day-to-day project and program management activities, supporting your team to deliver quality outcomes. • Developing and executing project plans, focusing on achieving project goals and objectives. • Leading cross-functional teams to ensure the successful implementation of project activities. • Collaborating with stakeholders to identify project requirements and define project scope. • Mentoring and guiding team members, fostering a culture of excellence and continuous improvement. • Driving the development of project documentation and reports to present findings to stakeholders in a clear and actionable manner. • Staying abreast of industry trends and emerging technologies to integrate best practices into project management strategies. • Contributing to organizational growth through effective project leadership and strategic planning.
Role Description As the Clinical Operational Lead, you will serve as the primary clinical operations partner for health system clients deploying Card Optimizer, guiding perioperative teams and clinical leaders from workflow design and training through frontline adoption and sustained outcomes. This is not a technical integration role. It is a clinical operations and change management role. You have directly owned a large-scale preference card cleanup effort, can speak credibly with surgeons and OR directors, and have the executive presence to engage senior clinical leadership in a pre-sale conversation or a mid-implementation steering committee. - Workflow Design & Validation: - Assess each client's current-state preference card workflows — how cards are built, maintained, and governed — and define a future-state model aligned to Card Optimizer's capabilities. - Partner with clinical and supply chain stakeholders to validate that platform-driven workflows will hold up in practice. - Define training pathways and adoption milestones tailored to each health system's perioperative environment, staff mix, and governance structure. - Clinical Training & Adoption: - Develop and deliver role-specific training for surgeons, OR nurses, perioperative educators, and supply chain staff. - Drive frontline adoption of Card Optimizer's mobile-friendly, one-click preference card review and approval tools. - Monitor post-go-live utilization, identify where adoption is lagging, diagnose root causes, and execute plans to close gaps. - Clinical Stakeholder Engagement: - Build trusted, peer-level relationships with surgeons, OR directors, perioperative nursing leaders, and clinical educators. - Facilitate physician engagement sessions using personalized savings scorecards, peer benchmarking, and contract-aligned substitution recommendations. - Serve as the subject matter expert on preference card anatomy, PRN vs. open item logic, pick list management, and procedure card standardization. - Executive & Sales Support: - Represent Clarium's clinical methodology in conversations with Chief Nursing Officers, VPs of Surgical Services, and perioperative medical directors. - Support the sales process as a clinical credibility partner, helping prospective clients understand what implementation looks like from a workflow and adoption standpoint. - Prepare QBR content that communicates adoption progress and realized value in terms clinical leaders care about. - Playbook Development: - Document workflows, training materials, and lessons learned across engagements to build a repeatable clinical implementation methodology. Qualifications - 5–10 years of hands-on experience in perioperative services, OR management, surgical services administration, or clinical supply chain. - Owned outcomes from large-scale preference card cleanup, standardization, or governance initiatives across a multi-specialty or multi-site health system. - Built deep familiarity with preference card anatomy: card build, PRN and open item quantity logic, pick list structure, and card change workflows. - Worked within or alongside Epic OpTime or a comparable surgical information system (Cerner SurgiNet, Meditech, etc.). - Engaged and influenced surgeons, OR directors, and perioperative staff around workflow change, supply standardization, or technology adoption. - Presented to and held substantive conversations with senior clinical leadership. Requirements - Worked in a SaaS implementation, clinical informatics, or customer success role, particularly with perioperative or supply chain technology. - Led value analysis, physician preference item (PPI) standardization, or surgical supply cost reduction efforts. - Completed formal training in change management (Prosci/ADKAR) or process improvement (Lean, Six Sigma). Skills & Attributes - Organized and accountable — able to manage multiple concurrent client engagements with clear milestones and follow-through. - Builder mentality — comfortable with ambiguity and motivated to shape a repeatable methodology. - Willing to travel occasionally to client sites (up to 10%), primarily for go-live support and key stakeholder engagements. Benefits - Target Base Salary Range: $140K - $180K - Incentive Stock Options proportionate to your salary - Fully remote, with a NYC co-working space available; distributed team across multiple time zones with opportunities for in-person time - Unlimited PTO - Top-tier health, vision, and dental benefits - 401K - The opportunity to build on a strong foundational team with deep data and engineering roots at a stage where your work genuinely shapes the product Equal Opportunity Statement Clarium is committed to promoting an inclusive work environment free of discrimination and harassment. We value a diverse and balanced team where everyone can belong.
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Google Cloud Platform, Spring