Spring Health

Role Description Reporting to the VP, Revenue Operations and partnering closely with our Systems and Strategy & Operations teams, the Director, Revenue Analytics & AI Transformation will serve as the semantic layer of our AI-native RevOps organization. This role will be responsible for building the unified data models and AI transformation strategy that power decisions from individual contributors to the executive team. This is a full-time, fully remote role leading a small, highly technical team as a hands-on player-coach. NYC is preferred for this role, but we are open to considering remote candidates. Travel is limited, with occasional trips (approximately quarterly) for team and company offsites. - Architect and own the unified semantic and data layer that underpins Revenue Operations — the single source of truth connecting Sales, Marketing, Customer Success, and Finance data. - Define and drive the AI transformation strategy for Revenue Operations, identifying where AI and automation can meaningfully improve GTM efficiency, forecasting, and decision-making. - Build and lead a small, highly technical team of data/analytics engineers, operating as a true player-coach who still writes code and ships models personally. - Design and maintain core data models, pipelines, and analytics products that deliver actionable insight across the revenue organization — from individual contributors to executives. - Partner closely with the Systems and Strategy & Operations teams to ensure data architecture, tooling, and process are tightly aligned across RevOps. - Evaluate, pilot, and deploy AI tools and vendors, staying ahead of the fast-moving AI landscape and translating emerging capabilities into practical, high-value use cases. - Establish data governance, quality standards, and documentation practices that scale as the organization grows. - Build executive-ready dashboards and analyses that inform revenue strategy and company-wide reporting. - Champion a "build fast, iterate faster" culture — rapidly prototyping and deploying solutions rather than waiting for a long, perfect build cycle. - Serve as a thought partner to Revenue leadership on how AI and modern data infrastructure can reshape the future of go-to-market operations. Qualifications - 10+ years of experience in data engineering, analytics engineering, or revenue/GTM analytics, including experience leading or building technical teams. - Deep hands-on expertise in data engineering and analytics engineering (e.g., SQL, dbt, modern data warehousing, ETL/ELT pipelines). - Proven experience designing and owning semantic and data models that serve multiple stakeholders, from analytics and BI to AI use cases. - Demonstrated experience leading AI adoption or AI-enabled transformation within a GTM or Revenue organization. - Strong, current knowledge of the AI vendor, tooling, and trends landscape, with the judgment to separate hype from real value. - A track record as a "player-coach" — someone who has built and led a small team while remaining deeply hands-on. - Experience partnering closely with Revenue/GTM systems and strategy & operations functions. - Excellent communication skills, with the ability to translate technical work into business impact for individual contributors and executives alike. - A scrappy, fast-moving builder mentality — comfortable shipping v1 solutions quickly and iterating. Requirements - Experience with B2B2C customers. - Experience in a high-growth SaaS or healthtech environment. - Familiarity with modern AI/ML tooling (LLM-based agents, copilots, automation platforms) applied to go-to-market use cases. - Hands-on experience with tools such as Salesforce, Clay, Snowflake or BigQuery, dbt, Looker or Tableau, and Python. - Prior experience at a company undergoing significant data infrastructure modernization. Benefits - Health, Dental, Vision benefits start on your first day at Spring. - Employer sponsored 401(k) match of up to 2% for retirement planning. - A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents. - Competitive paid time off policies including vacation, sick leave and company holidays. - At 6 months tenure with Spring, parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents. - Access to Noom, a weight management program tailored to your unique needs and goals. - Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses. - Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription. - Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care. - Up to $1,000 Professional Development Reimbursement a year. - $200 per year donation matching to support your favorite causes.

• Manage a high volume of concurrent health plan integration workflows, ensuring seamless coordination between internal stakeholders and external carrier technical contacts. • Drive the end-to-end implementation process for payer integrations, overcoming communication or technical barriers to see high-priority data configurations through to completion. • Analyze complex backend data structures, implementation protocols, and integration elements—including 837/835 transaction loops, electronic funds transfers (EFT), and provider configuration profiles—to map the most efficient deployment paths. • Identify integration, billing, and system configuration risks early in the implementation cycle and proactively implement mitigation strategies. • Partner closely with cross-functional technical and non-technical teams to align external payer systems with internal revenue cycle infrastructure. • Maintain a deep, updated understanding of funding structures, benefit designs, compliance requirements, and industry-standard integration practices. • Execute proactive revenue cycle measures during the onboarding phase to ensure clean upstream configuration, healthy billing habits, and strong financial outcomes. • Contribute actively to the continuous improvement of onboarding documentation, deployment checklists, and standard operating procedures to scale our operational efficiency.

• Develop and execute the enterprise information security vision, strategy, and multi-year roadmap. • Serve as a trusted advisor to executive leadership and the Board on cybersecurity risks, trends, and investments. • Establish security objectives, metrics, and reporting mechanisms aligned with business priorities. • Drive a security culture across the organization that enables innovation while maintaining appropriate risk controls, including effectively communicating risks and changes in the risk landscape to leadership, the Board, and key stakeholders in clear, business-relevant terms. • Own the enterprise information security risk management program, including formal risk assessments, risk registers, and risk treatment plans. • Ensure compliance with applicable frameworks and regulations, including SOC 2, ISO 27001, HIPAA, HITRUST, PCI DSS, GDPR, and CCPA. • Oversee security audits, risk assessments, policy development, and remediation initiatives. • Manage the Business Associate Agreement (BAA) program across the customer and vendor ecosystem. • Maintain and test the enterprise Incident Response and Business Continuity programs. • Drive continuous improvement of security controls and risk management practices. • Oversee security operations, threat detection, vulnerability management, and incident response functions. • Own the security operations center (SOC) function, including SIEM strategy, threat intelligence, and endpoint detection and response. • Lead the organization's response to security incidents, including executive communication, regulatory notification obligations, and post-incident review. • Direct penetration testing, security assessments, and resilience exercises. • Partner with Engineering and Product leadership to embed security throughout the software development lifecycle (SDLC), including threat modeling, secure code review, and automated security testing. • Provide strategic direction for the design and implementation of secure enterprise and cloud infrastructure, ensuring security architecture principles are embedded in platform design, data flows, and technology decisions across the organization. • Provide security architecture review and guidance for new products, features, and third-party integrations. • Oversee vulnerability management, penetration testing, and remediation programs across the platform and infrastructure. • Build, mentor, and develop high-performing security teams. • Manage security budgets, technology investments, and vendor relationships. • Lead third-party risk management and vendor security assessment programs. • Demonstrated ability to work closely with leadership across the organization, including Engineering, Legal, Privacy, Product, Sales, IT, HR, and others, serving as a trusted partner who enables the business rather than a barrier to it. • Serve as the executive point of contact for cyber insurance underwriters, external auditors, and regulatory examiners.

Role Description We're currently looking for a clinically-informed professional to join the Mood & Anxiety (M&A) Program as a Skills Mentor. Reporting to the clinical lead of the M&A Program, the Skills Mentor is a full-time, fully remote role responsible for guiding members through the M&A program by providing DBT skills training and support for enrolled members. In this role, you will focus on psychoeducation, accountability, habit formation, and skills development. - Support member engagement within a modified-Dialectical Behavioral Therapy (DBT) Program. - Facilitate acquisition of DBT skills and principles. - Utilize Motivational Interviewing (MI) strategies to foster engagement, address ambivalence, and problem-solve logistical barriers to participation (e.g., scheduling, motivation). - Review member progress and skills development to provide personalized support and feedback. - Communicate regularly with the member’s care team regarding progress or concerns, ensuring a cohesive care team approach. - Identify risk concerns during calls and execute warm handoffs to clinical leads or SCNs for high-risk situations. - Document information, maintain accurate records, perform follow-ups, and track progress within several systems – including an EHR – within required timeframes. - Interact with internal teams such as care support, provider operations, and benefits/billing to ensure a smooth member experience. - Participate in staff meetings, case consultations, and trainings. - Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. Qualifications - Bachelor’s degree in psychology or a related field is required; Master’s degree preferred, though this role does not require an active clinical license. - Minimum of 1-2 years of experience in a direct patient-facing role within a behavioral health setting (i.e., case manager, skills trainer, group facilitator). - Some knowledge, training, and/or experience with DBT. - Experience using MI to help members find their own reasons for change and build momentum. - Excellent listening, written and verbal communication skills. - Experience working with diverse populations. - Motivated to go above and beyond for members to provide a high-touch experience. - Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks. - Able to multi-task and context switch. Requirements - Previous work in a telehealth, startup, or digital health environment (Bonus qualification). - Lived experience of the mental healthcare system (either personally or supporting a loved one) (Bonus qualification). - Previous experience working with individuals with mood and anxiety disorders (Bonus qualification). Benefits - The target base salary range for this position is $32.00 - $36.00 Hourly. - Part of a competitive total rewards package including stock options and benefits. - Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. - Annual review of employee pay and compensation programs using Radford Global Compensation Database to ensure competitive and fair pay.

• Own the strategic roadmap, data architecture, and analytical execution for the Marketing domain. • Take full ownership of the Marketing data reporting layer, mapping out and executing a multi-quarter technical roadmap that aligns cleanly with Alma's growth OKRs. • Design and optimize core Marketing data models within dbt, moving the organization away from siloed reporting toward an integrated, full-funnel "source of truth". • Empower Marketing stakeholders with automated, high-fidelity pacing models and diagnostic tools that reduce manual workflows and accelerate media-spend optimization. • Act as the primary technical liaison between Growth Marketing and Data Engineering, defining the requirements for downstream identity resolution and MarTech API integrations.

• Serve as the senior leader and strategic business partner for some of Alma’s largest health plan partnerships. • Develop collaborative working relationships with external health plan executives across network, clinical, product, sales and marketing to identify and capitalize on high-impact growth opportunities, ensuring strategic alignment and mutual success. • Spearhead the development and execution of strategic plans to exceed growth and retention targets for each health plan partnership. • Consistently demonstrate Alma’s value proposition and link to the health plan’s defined success metrics. Ensure regular business review meetings are conducted with health plan senior leaders. • Track the performance of partnerships, measure impact, and continuously optimize partnership strategies based on identified trends or areas of opportunity. • Work closely with internal teams, including Client Success, Product, Marketing, Analytics, Legal, and Operations, to ensure the successful execution of partnership initiatives and integration with existing programs or services. • Assess the competitive environment and develop retention and sales strategies to capitalize on market opportunities and drive a competitive advantage. • Lead all new initiatives required to evolve the health plan’s programs, negotiate resources, and guide the cross-functional team implementing agreed upon program innovations. • Lead partnership presentations related to strategic planning, monthly/quarterly business results, and program evolution. • Be the voice of the customer internally to advocate for needs and drive process improvement.

• Define, own, and drive strong CX team performance and quality standards—including productivity, reliability, and customer satisfaction— while managing operational efficiency and costs • Design, build, and execute on an organizational strategy that drives operational efficiency, team performance, business outcomes, and high-quality customer experiences at scale • Define our talent management strategy, partnering with our Learning & Development team, to define and maintain competency frameworks, career paths, and succession plans • Partner with Workforce Management to ensure staffing models, schedules, and capacity plans support service levels and business priorities • Partner with key stakeholders to staff across channels and equip the team to resolve a variety of complex issue types while navigating ambiguous external dependencies • Influence across the business, elevating the team's insights through clear data stories and customer-centric narratives, partnering cross-functionally to improve our product and services • Lead customer retention and engagement strategies—designing proactive support programs, escalation protocols, and high-touch interventions that drive LTV and reduce churn

• Build and maintain interactive reports and dashboards and develop data models from multiple data sources • Analyze historical data to create impactful insights and provide actionable recommendations to key priorities for stakeholders at all levels • Develop a deep understanding of Alma’s business and data to empower more effective decisions. Be the expert on where to find data to solve business challenges in your domain. • Proactively identify opportunities for increased efficiency in current processes • Support and execute the BI team’s mission and strategy • Act as a liaison for data between the business and Engineering to help advocate for and prioritize improvements in our data capabilities

• Lead complex cross-functional initiatives from strategy through implementation using AI-first technology solutions, optimizing automations and intelligent decision support: • Transform provider policies, SOPs, playbooks, and clinical resources into engaging, interactive tools aimed to improve provider care quality and effectiveness and help them maintain compliance with all legal, regulatory, and payer requirements • Innovate provider performance feedback tools to amplify provider strengths, address risks and areas for improvement, offer focused education and ongoing professional development to hone their skills, and equip them with resources and actionable steps to achieve these goals • Design scalable quality team operational workflows that improve efficiency, reduce manual work, and enhance provider experiences. • Drive systems integrations across enterprise tools to strengthen monitoring of quality improvement initiatives that drive care delivery outcomes and identify strategic opportunities for continuous improvement • Assist in developing reporting standards for compliance and quality of care, including establishing review criteria and recommending new innovations in processes to better evaluate success • Develop and maintain policies that support compliance with accreditation and regulatory standards (e.g., CARF, NCQA). • Serve as a strategic leader in Fraud, Waste, and Abuse (FWA) prevention initiatives. • Lead and/or participate in additional projects as assigned.

Title: Global Care Navigator - Dutch Speaking Location: United States Job Description: Our mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage. Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners. As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission. We are looking for a Care Navigator/Support Coordinator to join our team! Masters degree in a behavioral health field and licensure or certification as a counselor, social worker, or psychotherapist, psychologist required.Fully bilingual (written and spoken) in both English and Dutch. Additional language(s) fluency such as spoken and written Portuguese, Spanish etc. is a plus! This Global Care Navigator will assist our members through their mental health care journey and connection to care, while ensuring our members are incredibly satisfied with the Spring Health experience. The Global Care Navigator exhibits a deep understanding of all patient and clinician workflows and is highly responsive, resourceful, empathic, and professional. They have creative problem-solving skills and a passion for delivering a high-quality experience. This role will report to the Manager of the Global Team in Clinical Operations. The working hours for this role will be: Monday to Friday, 6:00 AM to 2:00 PM EST What you’ll be doing: - Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent. - Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available. - Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.) - Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up. - Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns. - Engage in CIR intake and/or coaching services for global members and customers - Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers. - Research and document crisis resources for members in different countries - Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English. - Summarize all patient interactions, writing in English within Spring Health’s online documentation systems. - Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience. - Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available. - Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. What we expect from you: - Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence. - Minimum of 2+ years of direct clinical care experience post licensure. - Excellent written and verbal English and French communication skills and comfortable interacting with members worldwide. - Must be comfortable using multiple computer platforms at the same time and learning new systems - Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service. - Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence - KPIs will include: metrics on connection to care, productivity, and member satisfaction The target base range for this position is $33.33- $42.31 and is part of a competitive total rewards package including benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Benefits provided by Spring Health: Your Total Health: - Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available - A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents - Competitive paid time off policies including vacation, sick leave and company holidays. - Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management. - Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. You And Your family: - 4-4.5 months of fully paid parental leave - Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care. - Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses Supporting you financially through: - Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively. - Employer sponsored 401(k) match of up to 2% after 90 days of employment Creating a culture you can thrive in: - Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices - Focus Fridays: no meetings, no distractions, just time for you to get work done. - Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members. - Up to $1,000 Professional Development Reimbursement per calendar year. - $200 per year donation matching to support your favorite causes Hypergrowth meets impact What to expect working here: - You will be held accountable to an exceptionally high bar and impact - This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact - You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you - You will create processes & products that have never existed before - You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be - Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows And… - You get to be surrounded by some of the brightest minds in the field - You get to learn and grow at an extremely accelerated pace - You will experience transparency, integrity, & humility from leadership - You will be empowered to constantly challenge the status quo - You get the space to experiment & innovate - You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly - You will become more resourceful and resilient - You get to be part of a winning team that opens doors in the future Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.