Role Description The Clinical Support Coordinator is responsible for providing administrative support to the Care Managers (CM) and processing authorizations and non-contracted provider referrals, notifications in accordance with established contractual, benefit, and clinical policies and guidelines within Epic, QNXT, and the provider portal. The primary accountabilities of the position include: - Research, analysis, adjudication, and data entry of service requests and notices received by fax, telephone, mail, email, or electronically. - Ensuring that service requests, notices, and acknowledgements are processed in a timely, accurate manner in compliance with performance standards regarding telephone service levels and authorization/referral turnaround time and quality. - Assisting in various care management and member outreach initiatives. - Researching demographic information, conducting surveys, generating reports, and other projects and duties as assigned. Essential Functions: - Provide support to UM Care Managers to ensure provider and member customer satisfaction. - Respond in a timely and accurate manner to internal and external customer inquiries regarding Mass General Brigham Health Plan and Clinical administrative policies and procedures. - Strong knowledge and understanding of processing requests per Medicare, Medicaid, and commercial lines of business. - Process outpatient and inpatient authorizations/referrals using appropriate criteria for approval. - Achieve and maintain compliance with telephone accessibility and authorization/referral performance standards. - Process online and faxed authorization requests using desktop procedures. - Upload clinical information to the appropriate authorization in Mass General Brigham Health Plan's online provider portal. - Enter and/or update clinical information as directed by Care Managers. - Lead and/or collaborate with other Mass General Brigham Health Plan departments in efforts to achieve success in member care/case management. - Provide support for various care management and member outreach initiatives. - Provide alternate coverage during staff absences and position vacancies, as directed. - Other duties as assigned with or without accommodation. Qualifications - High School Diploma or equivalent required. - At least 2-3 years of administrative assistant or secretarial experience required. - Proficiency in MS Office. - Ability to proofread and edit written documents. - Ability to use the phone system. - Managing one's own time and the time of others. - Strong verbal & written communication skills. - Strong interpersonal, written, and oral skills. - Ability to use standard office equipment. - Familiarity with medical terminology. Requirements - This is a remote role that can be done from most US states. - This is a full-time, Monday through Friday role with a 9:00 am to 5:30 pm ET schedule. - Scheduled Weekly Hours: 40. - Employee Type: Regular. - Work Shift: Day (United States of America). - Pay Range: $19.81 - $28.30/Hourly. - Grade: 3. Benefits - Competitive salaries. - Flexible work options. - Career growth opportunities. - Comprehensive benefits. - Recognition programs designed to celebrate contributions and support professional growth.

Role Description Provide operational support and coordination for global clinical trials, ensuring efficient trial execution from planning through close-out. Responsible for managing trial-related documentation, systems, communication, and logistics in compliance with SOPs, ICH-GCP, and regulatory requirements, while meeting quality and timeline objectives. - Plan, coordinate, and execute clinical trial activities across regions in compliance with ICH-GCP, ensuring timely and high-quality delivery. - Maintain and oversee trial documentation (e.g., ISF, TMF, submissions), ensuring completeness, accuracy, timeliness and audit readiness. - Collaborate with global and regional stakeholders, vendors, and trial teams to ensure seamless trial conduct and communication. - Manage and maintain clinical trial systems, databases, and tracking tools ensuring data accuracy. - Prepare and distribute project plans, status updates, reports, and presentation materials. - Monitor trial progress, budgets, and system data, identifying risks and implementing corrective actions as needed. - Coordinate documentation workflows, regulatory submissions, and communication with authorities and regional teams. - Support reporting, trial close-out activities, and preparation of key deliverables (e.g., CTR appendices). - Coordinate logistics for trial meetings, materials, and supplies. - Contribute to quality oversight, inspection readiness, and best practices in clinical trial conduct. - Act as a key point of contact for trial-related systems, documentation, and operational queries. Qualifications - University degree qualified and/or comparable professional education with at least 3+ years’ experience in clinical trial operations or project coordination. - Exceptional communication and stakeholder management skills. - Strong knowledge of applicable clinical research regulatory requirements, i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines. - Excellent organizational and problem-solving skills with ability to work independently, prioritize tasks, and manage projects in a complex international environment. - Detail-oriented with strong commitment to quality and compliance. - Proficiency in MS Office and clinical trial systems/tools. - Fluent in written and spoken English. Requirements - Diplôme universitaire ou formation professionnelle équivalente, avec au moins 3 ans d'expérience dans la gestion d'essais cliniques ou la coordination de projets. - Excellentes compétences en communication et en gestion des parties prenantes. - Solide connaissance des exigences réglementaires applicables à la recherche clinique, notamment les Bonnes Pratiques Cliniques (BPC) et les lignes directrices de la Conférence internationale sur l'harmonisation (ICH). - Excellentes aptitudes organisationnelles et de résolution de problèmes, avec la capacité de travailler de manière autonome, de prioriser les tâches et de gérer des projets dans un environnement international complexe. - Souci du détail et fort engagement envers la qualité et la conformité. - Maîtrise de la suite Microsoft Office et des systèmes/outils d'essais cliniques. - Excellente maîtrise de l'anglais écrit et oral. Benefits - The potential base pay range for this role, when annualized, is $93,000.00 - $155,000.00. - The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). - Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and wellness and/or other benefits.

• Manage day-to-day project and program management activities, supporting your team to deliver quality outcomes. • Developing and executing project plans, focusing on achieving project goals and objectives. • Leading cross-functional teams to ensure the successful implementation of project activities. • Collaborating with stakeholders to identify project requirements and define project scope. • Mentoring and guiding team members, fostering a culture of excellence and continuous improvement. • Driving the development of project documentation and reports to present findings to stakeholders in a clear and actionable manner. • Staying abreast of industry trends and emerging technologies to integrate best practices into project management strategies. • Contributing to organizational growth through effective project leadership and strategic planning.

• Oversight of (a group of) study CRAs to ensure (site) compliance with study protocol, study plans, ICH-GCP, local regulations and study timelines • Monitoring support visits (Accompanied site visits), per project requirements, to aid the site/CRA in the satisfactory performance and compliance with standards • Develop training materials and study tools for sites and CRAs, including monitoring plans • Develop and implement enrolment and recruitment strategies together with clinical project team • Support clinical project team by providing oversight of study deliverables related to other functions (e.g. Data Management, TMF Operations, etc.) • Proactive management of site and country performance (recruitment, data collection, document collection, TMF review, timely update of Biomapas/sponsor CTMS by the study CRAs etc.) and inform clinical project team on progress • Oversee regional startup and feasibility activities • Provide project training/mentoring to regional CRAs on study procedures, clinical plans and guidelines, and timelines for the study • Assist in vendor management activities as required per project • Perform review of visit reports for quality, compliance and appropriate site management • Assure compliance with high quality and timely project deliverables according to the project requirements and the monitoring plan