• Provide strong, independent leadership for assigned clinical projects, ensuring successful execution. • Serve as the primary point of contact for clients, vendors, and internal stakeholders. • Oversee study management activities, including site selection, initiation, monitoring, and closeout. • Develop and maintain study timelines, budgets, and project plans, ensuring adherence to scope. • Mitigate risks and proactively address challenges to keep projects on track. • Ensure compliance with ICH-GCP, regulatory guidelines, and company SOPs. • Manage vendor relationships and study-specific contracts. • Provide mentorship and guidance to junior project team members. • Support proposal development, bid defense meetings, and business growth initiatives. • Participate in internal and external project team meetings to ensure alignment and success.

Lead quality improvement initiatives by analyzing patient care issues and implementing evidence-based practices. Conduct chart reviews, report on quality metrics, and provide staff training on improvement protocols and best practices.

Role Description The Learning Partner within Montu’s Organisational Development and Safety (OD&S) team plays a critical role in enabling high-impact learning experiences across the business. This role combines strong coordination, operational excellence, and learner support to ensure the smooth delivery of Montu’s learning programs, from onboarding to ongoing development. The Learning Partner provides hands-on support across training logistics, learner communications, reporting, and onboarding planning, while also contributing to the design and continuous improvement of learning experiences. With a strong stakeholder focus and collaborative mindset, the Learning Partner ensures every learning interaction is engaging, accessible, and aligned to Montu’s strategic goals. Key Responsibilities - Onboarding Planning and Coordination: - Coordinate the end-to-end onboarding journey for new hires across departments. - Plan, schedule, and manage onboarding learning pathways and sessions. - Ensure timely delivery of mandatory learning modules, compliance training, and orientation content. - Team-Specific Onboarding Requirements: - Partner with department subject matter experts to customise onboarding experiences that reflect the unique needs of each team. - Maintain and update tailored onboarding checklists and role-specific training materials. - Monitor and report on onboarding completion rates and time-to-productivity metrics. - Learner Group Coordination: - Manage and maintain learner groups within Montu’s Learning Management System (LMS), including user enrollments, team assignments, and access permissions. - Communicate with learners to provide instructions, support, and guidance on training schedules, access, and resources. - Administrative Support: - Schedule and coordinate learning sessions, workshops, and course launches. - Maintain accurate records and manage learning materials, ensuring accessibility and version control. - Handle logistics for virtual or in-person learning events (e.g., calendar invites, reminders, materials distribution). - Act as the first point of contact for onboarding-related admin queries, where applicable. - Team Member Support: - Provide first-line support for learner enquiries and technical issues. - Troubleshoot learner access or course issues promptly and professionally. - Support the L&D team in responding to feedback and learner engagement requests. - Learning Design Contributions: - Collaborate with the L&D Team to assist in the development of training materials, presentations, and documentation. - Contribute to the creation of job aids, reference guides, and e-learning content as needed. - Reporting and Data Management: - Track learner progress, course completion, and attendance via the LMS. - Produce reports and dashboards for stakeholders, highlighting trends or compliance gaps. - Use data insights to support decision-making and continuous improvement efforts. Qualifications - Relevant qualification or training in education, communication, business, clinical, or a related field. - Minimum of 3 years' experience in administrative support, training coordination, or learning-related roles. - Strong organisational skills with the ability to manage multiple tasks and priorities. - Excellent attention to detail and problem-solving abilities. - Proficiency in using Google Suite and Learning Management Systems. - Strong written and verbal communication skills. - Stakeholder-centric approach with a passion for delivering exceptional service. - Basic understanding of instructional design principles and adult learning theory. - Ability to work collaboratively in a fast-paced and dynamic team environment. - Self-motivated with a proactive and adaptable attitude. Benefits - Gaining access to SAGED courses and more through the Greenhouse learning platform, fostering continuous growth and development. - Enjoying discounts with over 450 retailers through our Reward and Recognition platform. - Mental health support through our wellbeing platform, Unmind. - A private health insurance discount through Medibank. - Up to 8 weeks of paid parental leave. - Swag kits to celebrate key milestones in your journey with us. - Enhancing your home office with our ergonomic equipment reimbursement benefit. - Being part of one of the fastest-growing industries in Australia, improving the lives of hundreds of thousands of patients.

Title: Family Operations & Care Associate Location: Boston Location Boston Employment Type Full time Department Operations Compensation - $60K – $70K Abby Care believes in fair and equitable compensation practices. Actual compensation packages are based on several factors unique to each candidate's experience and professional leveling; it is not typical for an individual to be hired at or near the top of the range. These factors include, but are not limited to: Department: Operations Job Description: About Abby Care: Powering the future of care at home for all of America. Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time. The Role: We are looking for a high-empathy, execution-focused Family Operations & Care Associate to serve as the primary operational anchor for families navigating our paid family caregiving platform. This role will be hybrid from our Braintree, Massachusetts office location. Reporting to the Regional Operations Lead, you will guide family caregivers from initial intake through training, onboarding, and ongoing care delivery. The ideal candidate possesses exceptional high-EQ, thrives in a fast-paced startup environment, and can effortlessly manage high-volume administrative workflows while providing a compassionate, "families-first" experience. You will translate complex state Medicaid enrollment requirements into seamless, stress-free steps for the families we serve. About you: Deeply action oriented, you excel in fast paced, dynamic environments. If you are excited about the opportunity to build something important and truly make an impact where it matters most, we’d love to hear from you. Key Responsibilities: - Caregiver Onboarding & Care Coordination - Own the end-to-end creation and assembly of caregiver Approval Packages; proactively collaborate with the clinical team to navigate next-steps and communication workflows if a package is denied by state payers. - Operational Compliance Management - Coordinate the collection, verification, and tracking of critical employment documentation, state-mandated background checks, and Electronic Visit Verification (EVV) setups. - Cross-Functional Collaboration - Partner closely with our Clinical and Nursing teams to ensure family training schedules, care plans, and administrative documentation perfectly align with state Medicaid guidelines. - Coordinate directly with internal Nursing Leads to align and schedule Start of Care (SOC) assessments for family caregivers. - Data Integrity & Workflow Optimization - Maintain meticulous records within our CRM/platform to track onboarding KPIs, identify operational bottlenecks, and actively suggest tech-enabled workflow improvements. - Incident Resolution & Support - Serve as the first line of contact for operational troubleshooting, resolving compliance gaps, payroll documentation errors, or platform utilization issues with urgency and precision. The Requirements - Bachelor’s degree in Healthcare Administration, Business Operations, Public Health, or a related field preferred. - Minimum of 1+ years of experience in a fast-paced tech startup, customer operations, or high-volume account coordination environment. - Familiarity with Medicaid, Home Health Agency (HHA) basic documentation standards, or Electronic Visit Verification (EVV) platforms is preferred. - Tech-forward mindset with experience utilizing modern CRMs, ticketing systems, or electronic health records (EHR). - High emotional intelligence (EQ), exceptional organization skills, and a true passion for mission-driven work. Benefits: - Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus. - Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance. - Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays. - Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered). - Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows. We are an equal opportunity employer and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. Our Values - Families First Redefining healthcare starts with how we treat the parents and children we serve. We go above and beyond for every family, building strong, lasting relationships. We continually ask ourselves, “Would we want this for our own families?” - Urgency with Precision Millions of families are waiting for care, and they cannot wait, therefore this is not your typical 9 to 5 job. We match their urgency with our own, delivering exceptional care without compromise. Here, speed and excellence go hand in hand. - Relentlessly Resourceful As an ambitious startup, we adapt quickly and make the most of limited time and resources. We solve challenges with creativity to deliver results without unnecessary complexity. - Purpose with Positivity We take our mission seriously while never losing sight of the people behind the work. Respect, kindness, memes, and coffee make us stronger as a team and better for the families we serve. - Driven to Redefine What’s Possible We are here to make healthcare better, which means asking hard questions, challenging outdated systems, and finding smarter, more compassionate ways to deliver care.