LawVu

• Lead SaaS and Commercial Contracting Draft, review and negotiate commercial contracts • Assist with supplier and customer contracting • Take end-to-end ownership of negotiations on enterprise-level customer contracts • Join customer calls and meetings to support Sales and Customer Success • Advise on intellectual property ownership and licensing • Provide guidance on privacy and data protection requirements in a SaaS context • Own and continuously improve customer-facing templates and online terms • Develop a deep understanding of our SaaS product • Manage a high and varied workload • Build strong relationships with Sales, Customer Success, and other stakeholders • Exercise sound legal judgement and contribute to broader legal and compliance initiatives.

Role Description We are seeking an experienced Senior Graphic Designer to join our creative team in the Marketing Department. The Senior Graphic Designer is a senior-level individual contributor responsible for implementing and executing LawVu’s visual brand strategy across all marketing, sales, and corporate communications channels. This role combines strategic brand oversight with hands-on creative production and cross-functional collaboration. You’ll play a key role in shaping how LawVu presents itself to the market, ensuring consistency, creativity, and impact across every touchpoint. Operating with a high degree of autonomy, you’ll bring fresh creative thinking while aligning with established brand and business objectives. - Own and maintain LawVu’s visual identity and brand standards - Lead creative execution for integrated marketing campaigns across digital, web, email, paid media, and events - Ensure consistency and quality across all brand assets and communications - Provide creative guidance and quality control across projects and stakeholders - Design and develop sales enablement materials including pitch decks, case studies, reports, and collateral - Translate complex legal technology concepts into clear, engaging visual communications - Contribute to website design and conversion optimisation initiatives - Produce high-quality creative assets across multiple channels and formats - Collaborate cross-functionally with Marketing, Sales, Product, and Leadership teams - Manage multiple concurrent projects while prioritising according to business objectives - Contribute ideas and creative solutions that support company growth and brand evolution Qualifications - 8+ years experience in graphic and web design in a fast-paced environment - Strong portfolio demonstrating expertise across digital, brand, marketing, and sales collateral - Advanced proficiency in modern design tools and creative workflows (Adobe Suite, Affinity, Figma) - Exceptional visual storytelling and communication skills - Ability to work independently and manage competing priorities effectively - Strong understanding of branding, typography, layout, and user-focused design principles - Collaborative mindset with experience working across cross-functional teams - High attention to detail and commitment to delivering polished, high-quality work Requirements - Experience working within a B2B SaaS company - Motion graphics, animation, or video editing capabilities - Competence in Figma - NZ/AUS based residence Benefits - Monthly wellness allowance to use on whatever enables you to bring your whole self to work - gym membership, massage, childcare, etc. - Health insurance cover - Extended paid parental leave - Extra paid day off on your birthday - Employee share option plan - Home office allowance set up for remote employees Company Description At LawVu we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer the opportunity to get onboard a growth company early and the opportunity to participate in LawVu’s success through our incentive scheme. LawVu has rapidly expanding offices and our work environment encourages continuous improvement and future career development. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables us to better understand and serve customers and innovate successfully. From the moment you join, you’ll feel welcome and supported to do the best work of your life. Our team is only as strong as the culture it is built upon. Our core values are: - Inspire and Delight: We take pride in what we do and go the extra mile to create experiences that inspire and delight our customers. - Move Swiftly: We do what we say we will do, moving fast to get the right things done to make an impact. - Dig Deeper: No challenge is too big. With courage we embrace the challenge, learn from our mistakes and share the knowledge. - Take Ownership: With every decision and behaviour, however big or small, we take ownership of its impact on our business. - Back yourself. Back others: We strive to be supportive, honest people who respect each other and build a high level of trust to perform as a winning team. - Bring your Woo: Woo is what energises us, brings us joy and makes us unique. We seek to create a safe environment that fosters bringing your whole self so you can thrive. We are constantly working towards making LawVu one of the best places to work, for everyone. LawVu is committed to providing equality of opportunity, valuing diversity and promoting a culture of inclusion. We will ensure this by fostering a workplace where people feel safe to be themselves, are able to do the best work of their lives and fulfil their potential. We believe by bringing together our diversity of thoughts and backgrounds, we will develop a world-class product for the equally diverse customers we serve. We make hiring decisions based on your experience, skills and passion. If you would like to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

Role Description Join the LawVu team that is on a mission to revolutionise legal work. In this role, you’ll help accelerate legal processes, drive creativity, and bring fresh solutions to an industry ready for change. This is a chance to work on the cutting edge of legal tech, making a real impact on the future of legal ops and with an awesome team of humans! - Be awesome - Work closely with product managers, designers, and engineers to drive innovation and development of product features - Write clean, maintainable code following established standards and conventions - Implement features and resolve bugs with increasing independence - Contribute to unit testing and automated testing practices - Understand software architecture patterns and their application in SaaS environments - Collaborate with Product Managers to understand feature requirements and business priorities - Partner with UX Designers to ensure technical feasibility of design solutions - Write code that is readable, maintainable, and properly tested - Accept and implement feedback from code reviews to improve technical skills - Stay current with relevant technologies, frameworks, and industry best practices - Set personal development goals that align with career progression requirements - Learn multi-tenant architecture principles and their implementation in production systems - Understand subscription business model technical requirements and implications - Develop awareness of global scalability, performance, and compliance considerations Qualifications - Product Engineering mindset: - Self-Starter: Take initiative and drive forward with minimal supervision. - Proactive: Anticipate challenges and address them before they become problems. - Problem Solver: Tackle complex issues with creativity and determination. - Resilient: Bounce back from setbacks and keep pushing forward. - Customer-Centric: Always keep the end-user in mind and strive to meet their needs. - Design-First: Prioritise design and usability in every feature you develop. - Value-Driven: Focus on delivering features that provide real value to our users. - Communication Skills: Ability to clearly articulate technical concepts to both technical and non-technical stakeholders. - Software Engineering experience with the following expertise: - 2+ years of experience in full-stack software development. - Strong exposure in C# .NET Framework / .NET Core, Angular, and REST API first design and development. - Experience building reliable solutions consuming 3rd party APIs. - Solid understanding of Azure PaaS components. - Regular experience with GitHub. - QA familiarity and contribution. - Comfortable working in an Agile environment. - Comfortable with customer engagement. Location Remote Reports to Director of Engineering

• Ensure effective onboarding experience for new clients • Manage project planning aspects with stakeholders • Use project planning tools to track milestones • Liaise with internal teams for project delivery • Communicate with clients to understand their objectives

• Achieve annual sales targets within the assigned territory and accounts • Contribute to the creation of a strategic plan to achieve sales targets and expand our customer base in the territory • Effectively communicate LawVu’s value proposition through proposals and product demonstrations, and other interactions with prospective customers • Build and maintain strong, long-lasting customer relationships • Partner with customers to understand their business needs and objectives • Identify opportunities to collaborate with other providers/consultants in the industry and leverage those opportunities to achieve LawVu’s objectives • Understand category-specific landscapes and trends

The Scaled Customer Success Manager is responsible for ensuring effective adoption and expansion for new and existing clients at scale. You will be working with key customer and LawVu stakeholders to ensure that the client transition from sales, through onboarding, to customer success, is a smooth process. You will manage your own portfolio of customer accounts leveraging digital programs, ensuring client objectives, outcomes and ways of working are well understood; tailoring an adoption and expansion strategy to suit. This role will call on a combination of Customer Success, Account Management, and Operations skills to mitigate churn, nurture adoption, and steer clients towards annual 110% net revenue growth. What you’ll do… Initialising and onboarding new customers · Communicate with clients to understand their objectives, requirements, internal workflows and ways of working. · Identify and engage key stakeholders, preparing, managing and communicating a clear, timed success plan. · Multi-thread your accounts, nurturing product champions and decision makers to successfully adopt and embed LawVu. Guiding and nurturing existing customers · Identify and coach system champions to become experts; training their own teams. Run train-the-trainer style sessions remotely. Infrequent on-site training is possible. · Proactively manage your own portfolio of accounts, prioritising high touch and low touch activities by value to client. Leverage scaled and high touch toolkit for check-ins, reviews and renewals based on their stage in adoption and health score. · Prepare and educate customers on new features, releases, and product concepts. · Identify customers at risk of churn and develop strategies for retention and to grow adoption at scale. Continuous improvement · Work closely with other LawVu stakeholders, including Support & Product, to collate and action feedback. Escalate issues to the support team and liaise with them through to resolution. · Partner directly with the wider Customer Success team to implement and refine the Customer Success strategy, reducing clients’ Time to First Value (TTFV). · Partner directly with Digital Customer Success Program Manager to continually improve scaled success processes, including active use of Customer Success Platform, CRM, and other tools. Growth and expansion · Identify up-sell and cross-sell opportunities, seeking to continually grow Annual Recurring Revenue per account, through high renewal rate, platform module growth and user expansion. · Build relationships with key customers, cultivating heroes who have achieved success to advocate for LawVu. Work with Marketing to engage advocates at scale. · Achieve a Net Revenue Retention rate of at least 110% as part of an annual bonus scheme. What you’ll need… · 2 + years previous experience in a remote scaled implementation, account management or customer success role · Fluent Dutch/Flemish speaker · Track record of upsell and client growth achievement · Engaging content creator of videos, business reviews, articles, etc. · Strong operations skills; comfortable making data-driven decisions and leveraging digital programs in a CS Platform (Vitally or similar) · Knowledge and understanding of the legal industry · Strong time management and organisational skills, and the ability to multitask · Excellent negotiation and presentation skills · Excellent listening, verbal, and written communications skills Location This role will be based in the UK or Europe. What sets us apart: · Monthly wellness allowance to use on whatever enables you to bring your whole self to work - gym membership, massage, childcare.. the list goes on! · Health insurance cover · Extended paid parental leave · Extra paid day off on your birthday · Share options so you can have a piece of the pie · Home office allowance set up for remote employees Reports to: Director of Customer Success Why LawVu? At LawVu we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer the opportunity to get onboard a growth company early and the opportunity to participate in LawVu’s success through our incentive scheme. LawVu has rapidly expanding offices and our work environment encourages continuous improvement and future career development. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables us to better understand and serve customers and innovate successfully. From the moment you join, you’ll feel welcome and supported to do the best work of your life. Our team is only as strong as the culture it is built upon. Our core values are: Inspire and Delight We take pride in what we do and go the extra mile to create experiences that inspire and delight our customers. Move Swiftly We do what we say we will do, moving fast to get the right things done to make an impact. Dig Deeper No challenge is too big. With courage we embrace the challenge, learn from our mistakes and share the knowledge Take Ownership With every decision and behaviour, however big or small, we take ownership of it's impact on our business. Back yourself. Back others We strive to be supportive, honest people who respect each other and build a high level of trust to perform as a winning team. Bring your Woo Woo is what energises us, brings us joy and makes us unique. We seek to create a safe environment that fosters bringing your whole self so you can thrive. We are constantly working towards making LawVu one of the best places to work, for everyone. LawVu is committed to providing equality of opportunity, valuing diversity and promoting a culture of inclusion. We will ensure this by fostering a workplace where people feel safe to be themselves, are able to do the best work of their lives and fulfil their potential. We believe by bringing together our diversity of thoughts and backgrounds, we will develop a world class product for the equally diverse customers we serve. We make hiring decisions based on your experience, skills and passion. If you would like to apply and need reasonable adjustments or would like to note which pronouns you use at any point in the application or interview process, please let us know.

• Build and Lead the GTM Enablement Function • Create a structured, role-specific onboarding program for GTM new hires (Sales, Customer Success, Professional Services) • Partner with Product, Product Marketing, and Engineering to translate product releases into clear, actionable enablement for the field • Develop and maintain playbooks, scripts, talk tracks, use-case guides, customer journey frameworks, and best-practice methodologies • Partner closely with Sales Leadership, Customer Experience Leadership, Marketing, Partnerships, Product, Engineering, and Operations to ensure alignment on go-to-market strategy, messaging, tools, and processes • Improve and maintain centralized content repositories, playbooks, and learning systems.

• Own the finance mailbox and action or assign all incoming communications with the finance team • Accurately source, process, code, and maintain all invoices and receipts to ensure timely and compliant record keeping across multiple entities, and payment to vendors • Monitor outstanding payables, ensuring all obligations are tracked, reconciled, and followed through to completion • Maintain organised and auditable records of invoices, approvals, and payment workflows • Work closely with both internal and external stakeholders to resolve discrepancies, secure approvals, and uphold financial controls/processes • Identify and prevent risks such as duplicate payments, overpayments, incorrect beneficiary details, and non‑compliant invoices • Support continuous improvement of AP processes, helping to ensure all AP practices align with policy, compliance requirements, and strengthens financial accuracy, efficiency, and scalability • Maintain the group financial fixed asset register and reconcile this with the IT equipment register maintained by our Business Operations team • Own the balance sheet reconciliations for AP related balances to ensure any errors/obscurities are picked up and resolved quickly

• Initialising and onboarding new customers • Communicate with clients to understand their objectives, requirements, internal workflows and ways of working. • Identify and engage key stakeholders, preparing, managing and communicating a clear, timed success plan. • Multi-thread your accounts, nurturing product champions and decision makers to successfully adopt and embed LawVu. • Identify and coach system champions to become experts; training their own teams. • Run train-the-trainer style sessions, remotely and on-site when required. • Proactively manage your own portfolio of accounts, prioritising check-ins, reviews and renewals based on their stage in adoption and health score. • Prepare and educate customers on new features, releases and product concepts. • Identify customers at risk of churn and develop strategies for retention and to grow adoption. • Work closely with other LawVu stakeholders, including Support & Product, to collate and action feedback. • Partner directly with the wider Customer Success team to implement and refine the Customer Success strategy, reducing clients’ Time to First Value (TTFV). • Identify up-sell and cross-sell opportunities, seeking to continually grow Annual Recurring Revenue per account, through high renewal rate, platform module growth and user expansion.

• Identify and engage stakeholders, prepare, manage and communicate a clear, timed implementation plan • Utilise key project planning tools and materials, such as Gantt charts and Kanban boards to communicate the project plan, dates and outcomes to stakeholders • Assess, confirm, and track stakeholder responsibilities, collating and managing all project communications with the client, at regular check-ins points • Liaise with internal LawVu teams including sales, implementation, product and engineering, to ensure smooth delivery of project goals • Communicate with clients to fully understand their objectives, requirements, internal workflows and ways of working • Identify, help and nurture client-side project advocates and blockers where necessary • Set up new client accounts, including configuration as required • Feedback end-user experiences to the product team and customer success • Handoff implemented customers to Customer Success Management