Role Description
We are looking for a fluent Czech speaker to join our premier customer care team as a Remote Support Specialist. In this role, you will do much more than manage routine customer tickets—you will serve as the empathetic, human connection for a globally recognized, pioneering technology brand.
Working completely from your personal home office, you will champion the brand by assisting users with new device installations, troubleshooting software glitches, and safeguarding their accounts. We value compassion, emotional intelligence, and interpersonal warmth just as highly as technical capability. Your primary goal is to actively listen to stressed users and leverage your knowledge to turn frustrating technical hurdles into exceptional, positive brand moments.
Qualifications
-
Native or near-native (C1/C2 level) command of the Czech language.
-
Strong upper-intermediate to advanced proficiency (B2/C1 level) in English for training manuals and corporate communications.
-
Highly proficient in navigating smartphones, tablets, and different operating systems.
-
A naturally warm communicator who genuinely likes helping people.
-
Previous experience in call centers, BPO environments, or technical helpdesks is a plus but completely optional.
Requirements
-
Must currently live in Portugal and hold a valid Portuguese tax number (NIF).
-
Possess full legal authorization to work in the country (Citizen, EU passport, or valid residence/work permit).
-
Access to a quiet, isolated, and distraction-free home workspace equipped with a high-speed, stable internet connection.
-
Full readiness to operate within a variable shift schedule, which includes occasional weekend or holiday hours during operational timeframes.
Benefits
-
Enjoy the convenience of a 100% work-from-home position, allowing you to work from any region in continental Portugal or its islands.
-
All necessary high-end computer hardware, peripherals, and software tools will be shipped directly to your residential address.
-
A dependable base salary enhanced by monthly performance-driven bonuses and a daily food stipend.
-
We actively prioritize internal advancement, offering transparent pathways to move up into team leadership, management, or specialized technical tracks.
Ready to Apply?
If you match the language profile and are already established in sunny Portugal, we want to hear from you. Submit your updated CV in English today to initiate the virtual interview process!
