CBT

• Deliver exceptional service via phone, chat, and email to Italian-speaking viewers • Provide technical support and guidance on software functionality, system configuration, and network settings • Assist with account access, subscriptions, application use, and content-related queries • Handle complaints with empathy, professionalism, and efficiency • Maintain accurate records of customer interactions and follow-ups using internal tools • Represent the brand with enthusiasm, clarity, and care

Role Description As a Technical Sales Specialist, you will be the voice of the brand, providing expert guidance and support to users while identifying opportunities to boost customer satisfaction and sales. This is not just a job; it's a chance to be a part of a growing, people-first team that drives value every single day. Key Responsibilities - Engage with Customers: Handle inbound requests via phone, email, and chat, logging cases accurately in CRM systems. - Drive Customer Satisfaction: Keep users updated on order status and resolutions because happy customers make all the difference. - Post-Sales Support: Manage queries related to deliveries, refunds, and warranties with professionalism and care. - Inbound Sales Support: Help customers make informed purchasing decisions by highlighting products and services and boost revenue along the way. - Achieve Sales Targets: Meet and exceed quarterly goals while maintaining a best-in-class customer experience. - CRM & Order Management: Accurately capture and manage customer data, ensuring compliance with client policies and standards. Qualifications - Native Italian speaker, with solid B2 level English. - Excellent communicator with strong interpersonal skills. - Team player with a proactive, solution-oriented mindset. - Tech-savvy and quick to learn new tools. - Previous experience in Customer Service is preferred. - Background in Sales is a strong plus. - Flexible and available to work rotational shifts (Monday to Saturday, 08:00-19:00). Benefits - Base Salary: 1,024 EUR x 14 (gross annually). - Performance Bonus: Up to 225 EUR/month (gross). - Meal Allowance: 7.23 EUR per working day (meal card). - Transport Allowance: 20 EUR/month. - Totaling 16,484.72 EUR per annum gross, plus 2,700 EUR annum gross in bonus. - Health Insurance: From day one (free after 6 months!). - Contract: Initial 6 months with high potential for renewal. - Schedule: Rotational shifts (Monday-Saturday). - Days Off: Sunday + 1 rotating day per week. Work Location Live your best life in Lisbon; enjoy a vibrant culture, affordable cost of living, and a welcoming international community while building your career in the tech world. Ready to Elevate Your Career? We're hiring fast; apply today and take the first step toward your next big opportunity!

• Assist customers via phone, chat, and email • Track and follow up on customer cases for timely resolution • Maintain professionalism and empathy in every interaction • Diagnose issues and follow procedures to resolve technical problems • Work to meet client-specific KPIs and internal performance goals • Collaborate with team members to share solutions

• Manage end-to-end customer interactions (via phone, email, and live chat) in Dutch and English • Handle delivery tracking, returns, refunds, payment queries, and shipping investigations • Partner with logistics/courier services, financial institutions, and internal departments to solve complex issues • Handle sensitive customer data securely, complying with GDPR and PCI standards • Contribute ideas to optimize processes and elevate overall team performance

Role Description Are you a native or near-native Dutch speaker looking to build a career in a sunny, relaxed environment while working for a major international e-commerce brand? Whether you are already living in Portugal or planning to make the move, this is your chance to join a dynamic, multicultural team. Forget script-reading and repetitive tasks—in this role, you will own the customer journey, solve real-time challenges, and make a genuine impact on the customer experience every single day. As a Customer Support Specialist, you are the voice of the brand. You will manage the full lifecycle of customer orders, ensuring seamless online shopping experiences. - Own the Journey: Manage end-to-end customer interactions (via phone, email, and live chat) in Dutch and English. - Problem Solve: Handle delivery tracking, returns, refunds, payment queries, and shipping investigations. - Collaborate: Partner with logistics/courier services, financial institutions, and internal departments to solve complex issues. - Ensure Quality: Handle sensitive customer data securely, complying with GDPR and PCI standards. - Improve & Grow: Contribute ideas to optimize processes and elevate overall team performance. Qualifications - Near-native level of Dutch and a strong command of English (B2 or higher). - Excellent communication, empathy, and active listening skills. - A structured, detail-oriented professional who can work independently and handle sensitive information securely. - Goal-oriented, proactive, and comfortable working towards KPIs. - Previous experience in customer service, e-commerce, or tools like SAP (but training is provided). Requirements - Self-motivated and proactive communicator. Benefits - Monthly Salary: 1,534.82€ gross/month (All-in package, including proportional Christmas and Holiday/Vakantiegeld allowances). - Meal Allowance: 7.00€ net per working day (approx. 140€–150€ net extra per month). - Performance Bonus: Monthly bonus based on quality and efficiency targets. - 100% Remote: Work from anywhere in Continental Portugal. - Growth: Concrete career pathing and internal promotion opportunities. - Equipment: We provide all the necessary IT hardware for your home office. Company Description This role offers you the security of a structured, international company combined with the unmatched lifestyle of Portugal. Work in your comfortable home setup, enjoy the Portuguese sun after hours, and speak your native language daily.

• Deliver expert technical support and troubleshooting to customers in Italian • Use your communication and problem-solving skills to handle inquiries with empathy and efficiency • Follow clear procedures while adapting to each unique case • Work in shifts between 09:00–21:00, Monday to Sunday • Collaborate with an international team of professionals in a dynamic, inclusive environment

• Deliver expert technical support and troubleshooting to customers in Spanish • Use your communication and problem-solving skills to handle inquiries with empathy and efficiency • Follow clear procedures while adapting to each unique case • Work in shifts between 09:00–21:00, Monday to Sunday • Collaborate with an international team of professionals in a dynamic, inclusive environment

• Manage end-to-end customer interactions (phone, email, chat) related to online orders • Handle delivery tracking, returns, refunds, payment queries, and shipping investigations • Review and process order-related data and business requests • Collaborate with couriers, financial institutions, and internal teams • Ensure strict compliance with PCI & GDPR policies • Analyze and resolve complex cases, escalating when necessary • Contribute to continuous improvement of customer experience and team performance

• Be the first point of contact for customers of a world-renowned consumer brand • Handle inquiries via phone, email, or chat in Spanish, providing top-tier service • Solve problems and ensure customer satisfaction with empathy and efficiency • Collaborate with internal teams to resolve issues quickly • Become a product expert through our 10-day paid training program

• Handle customer inquiries about pickups, deliveries, and shipment tracking (basic and complex) • Support billing, invoice, and claims requests with empathy and precision • Guide customers through account setup and onboarding steps • Assist with technical issues related to company systems • Address service feature questions, complaints, and pricing inquiries • Ensure all cases are managed in line with company procedures, quality standards, and performance KPIs