Role Description We are building a specialized, virtual client-relations team of fluent Dutch speakers to represent a premier global leader in digital transaction infrastructure. This role delivers absolute home-office flexibility. Whether you reside in a quiet village in the Azores or a central neighborhood in Lisbon, you have full approval to work from any residential address in Portugal. As a Fintech Support Consultant, your duties go far beyond everyday customer help; you will act as a key brand representative, offering advanced support and consultation within the rapid-fire digital banking sector. Daily Tasks & Operational Workflow - Omnichannel Communication: Resolving inbound inquiries efficiently via phone calls, emails, and real-time live chat systems. - Intricate Problem Solving: Analyzing complex, sensitive user concerns regarding profile security, transaction gateway errors, and detailed billing statements. - Platform Guidance: Instructing users on how to navigate our global payment processing gateway and mobile applications with clear, authoritative directions. - Financial Protection: Managing highly sensitive fiscal tasks—such as processing chargebacks, correcting invoice errors, and identifying fraudulent activity—with strict discretion and accuracy. - Information Logging: Building accurate records of all client interactions and escalating critical financial files to specialized internal departments. - Regulatory Updates: Participating in routine team meetings to stay aligned with software upgrades and changing international banking rules. Qualifications - Native or near-native fluency in written and spoken Dutch (C1 level minimum). - Solid command of business English (B2 level) for internal company alignment. - Current physical residency in Portugal and valid, unrestricted legal authorization to work in the EU. - Exceptional organizational skills and personal accountability required to thrive in an independent, virtual work environment. - A logical mindset with the ability to explain complex financial concepts clearly, both verbally and in writing. - Deep familiarity with financial technology interfaces, client dashboards, and modern internet applications. Benefits - Regional Flexibility: A stable, permanent career track operating entirely from any home address within mainland Portugal or its island territories. - Provided Hardware: A full corporate technology kit—including a premium laptop and professional headset—shipped straight to your front door before your first day. - Competitive Income: A dependable, fixed monthly base salary enhanced by performance-based monthly cash incentives. - Immediate Protection: Full private health and life insurance plans active from your very first contract day. - Career Evolution: Ongoing professional coaching paired with defined advancement paths to step up into management, quality assurance, or specialized fintech advisory functions. Submitting Your Application Ready to launch your remote career in the booming financial technology sector? Click "Apply Now" to submit your current resume in English and start the online screening process!

Role Description We are looking for a fluent Czech speaker to join our premier customer care team as a Remote Support Specialist. In this role, you will do much more than manage routine customer tickets—you will serve as the empathetic, human connection for a globally recognized, pioneering technology brand. Working completely from your personal home office, you will champion the brand by assisting users with new device installations, troubleshooting software glitches, and safeguarding their accounts. We value compassion, emotional intelligence, and interpersonal warmth just as highly as technical capability. Your primary goal is to actively listen to stressed users and leverage your knowledge to turn frustrating technical hurdles into exceptional, positive brand moments. Qualifications - Native or near-native (C1/C2 level) command of the Czech language. - Strong upper-intermediate to advanced proficiency (B2/C1 level) in English for training manuals and corporate communications. - Highly proficient in navigating smartphones, tablets, and different operating systems. - A naturally warm communicator who genuinely likes helping people. - Previous experience in call centers, BPO environments, or technical helpdesks is a plus but completely optional. Requirements - Must currently live in Portugal and hold a valid Portuguese tax number (NIF). - Possess full legal authorization to work in the country (Citizen, EU passport, or valid residence/work permit). - Access to a quiet, isolated, and distraction-free home workspace equipped with a high-speed, stable internet connection. - Full readiness to operate within a variable shift schedule, which includes occasional weekend or holiday hours during operational timeframes. Benefits - Enjoy the convenience of a 100% work-from-home position, allowing you to work from any region in continental Portugal or its islands. - All necessary high-end computer hardware, peripherals, and software tools will be shipped directly to your residential address. - A dependable base salary enhanced by monthly performance-driven bonuses and a daily food stipend. - We actively prioritize internal advancement, offering transparent pathways to move up into team leadership, management, or specialized technical tracks. Ready to Apply? If you match the language profile and are already established in sunny Portugal, we want to hear from you. Submit your updated CV in English today to initiate the virtual interview process!

• Support Live Operations team and couriers • Solve issues related to couriers, such as damaged orders or roadblocks • Track deliveries on our platform to help maximise delivery times • Communicate via chat or phone with couriers and customers in exceptional situations

• Manage end-to-end customer interactions (phone, email, chat) related to online orders • Handle delivery tracking, returns, refunds, payment queries, and shipping investigations • Review and process order-related data and business requests • Collaborate with couriers, financial institutions, and internal teams • Ensure strict compliance with PCI & GDPR policies • Analyze and resolve complex cases, escalating when necessary • Contribute to continuous improvement of customer experience and team performance