Ecolab

• Focus on complex technical support, root cause analysis, and process optimization • Analyze and resolve complex incidents related to our cloud/archive solutions • Perform root cause analyses and coordinate cross-departmental adjustments • Continuously improve our support and operations processes • Serve as the primary point of contact for IT staff and PACS teams • Monitor services on internal systems as well as customer systems • Prioritize tasks, allocate resources, and support the team

Role Description As part of the European High-Tech team, the Marketing Communications Manager will lead integrated marketing communications growth strategy and execution to support growth in Ecolab’s high-tech business, with a focus on data centers and microelectronics markets. This role partners cross-functionally to drive demand, support commercialization, and equip the sales organization with the messaging, tools, and campaigns needed to win in complex, technical markets. The role will report to the European High Tech Marketing Director, partnering with the divisional marketing team, global and Europe center of expertise. - Develop and execute integrated marketing campaigns aligned to business strategy and growth priorities - Translate technical solutions into compelling value propositions, messaging, and customer-facing content - Lead demand generation and campaign activation across digital, paid, owned, and earned channels - Create sales enablement tools (presentations, case studies, solution briefs, campaign assets) to support commercial success - Support commercialization of new products, services, and digital solutions in partnership with marketing, sales, and RD&E - Leverage customer insights, market trends, and competitive intelligence to inform messaging and campaign strategy - Manage agency partners to deliver high-quality creative and execution on time and within budget - Collaborate with global and regional teams to ensure alignment and integrated execution - Events, media and thought leadership including trade/industry events, media engagement, technical content and thought leadership Qualifications - Bachelor’s degree in marketing, communications, or related field - 5+ years of marketing communications experience, including integrated campaign ownership - Experience in data center, microelectronics, or other high-tech/industrial markets - Proven ability to work effectively across a matrix organization with global and regional teams, balancing regional needs with enterprise priorities to drive aligned execution - Strong written and verbal communication skills, including ability to simplify technical concepts - Experience across digital channels (web, email, social, paid media) Requirements - Experience supporting commercialization of technical products, services, or digital solutions - Strong B2B marketing experience in complex, technical environments - Experience in value proposition development and go-to-market execution - Experience managing agencies and external partners - Familiarity with marketing automation and analytics tools Benefits - The annual pay range for this position is 75,300-94,200-113,100 EUR. This position is eligible for annual bonus. - Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. - In Italy, Ecolab applies the National Collective Labour Agreement for the Chemical Industry (CCNL Industria Chimica).

• Omnichannel Communication: Resolving inbound inquiries efficiently via phone calls, emails, and real-time live chat systems. • Intricate Problem Solving: Analyzing complex, sensitive user concerns regarding profile security, transaction gateway errors, and detailed billing statements. • Platform Guidance: Instructing users on how to navigate our global payment processing gateway and mobile applications with clear, authoritative directions. • Financial Protection: Managing highly sensitive fiscal tasks—such as processing chargebacks, correcting invoice errors, and identifying fraudulent activity—with strict discretion and accuracy. • Information Logging: Building accurate records of all client interactions and escalating critical financial files to specialized internal departments. • Regulatory Updates: Participating in routine team meetings to stay aligned with software upgrades and changing international banking rules.

• Provide technical expertise to resolve complex customer problems across a broad base of Personal Care and Pharmaceutical manufacturing applications • Conduct customer technical visits and site surveys, reviewing customer processes and the cleaning/disinfection products in place to ensure they are both compliant and efficient, making documented recommendations and supporting any changes • Assist the customer in their change control process, which may include project management support, SOP guidance, and validation training • Conduct customer-facing seminars and internal training on cGMPs, cleaning validation principles, cleaning & disinfection best practices, and cleaning technologies • Assist in communicating best practices and key learnings to the greater field sales organization • Provide leadership on unique customer projects which are beyond the expected technical ability of Account Managers, Regional Managers, or Business Development Managers • Ensure brand standards and awareness, accuracy and completion of final reports in a timely manner

Role Description Ecolab is seeking an Administrative Assistant, 2 month contract working remotely from home to provide critical administrative sales support to the field associates for a new project. In this role, you will participate in various projects and activities and provide advanced administrative support to leaders and the business. We are looking for a driven and resourceful Administrative Assistant who wants to work in an exciting and challenging environment. This position is 100% remote working from home. What You Will Do: - Co-ordinate the flow of information internally with other departments within the organization - Respond to requests from customers and field sales team in a timely manner - Pull reports and information from Ecolab systems - Compile and edit presentation details from multiple people and sources; Distribute reports to stakeholders - Prepare and maintain action item lists, issues lists and program plans; Escalate issues promptly - Exercise judgment and make decisions to promote smooth workflow and prioritization Qualifications - Bilingual – French/English due to the following reason: The role posted will be supporting customers who are anglophone - High School Diploma or equivalent. Post secondary education preferred. - Intermediate proficiency in MS Office (Outlook, Excel, PPT) Requirements - Excellent organization, planning and administrative skills; precise attention to detail. - Excellent interpersonal and communication (written and verbal) skills. - Customer service focus and a pleasant telephone manner. - Ability to interact effectively and liaise in a professional manner with other departments and divisions. - Exceptional dependability with respect to attendance. - Strong computer skills (Word, Excel, PowerPoint, Outlook) and keyboarding skills. Working knowledge of SAP is a definite asset. - Strong time management skills and ability to handle changing priorities and work independently with minimal supervision. - Proven ability to work in a fast-paced, multi-tasking work environment. Compensation Ecolab in good faith anticipates it will pay within the posted range. Many factors are taken into consideration when determining the compensation for a potential new employee such as education, training, experience, work location, travel (if required), etc. $23.26 - $25.00/ hour. This position pays an hourly rate.

• Manage incoming requests from German-speaking B2B customers via phone, email, and chat • Help business owners resolve technical challenges related to POS connectivity and payment processing • Assist users with account administration and billing questions • Document all client communications and technical problems in CRM • Escalate complex issues to advanced support teams

• Connect with Italian-speaking prospects to present products, handle objections, and close deals. • Build rapport with potential clients, understanding their needs and matching them with the right solutions. • Meet and exceed daily, weekly, and monthly sales milestones and performance metrics. • Keep detailed notes of client interactions and sales pipelines updated in the company CRM.

• Engage with Italian-speaking clients, identify their needs, and present tailored solutions. • Meet and exceed monthly targets while maintaining a high level of customer satisfaction. • Connect with prospects and clients, driving revenue and delivering exceptional service.

• Deliver high-quality assistance to Czech-speaking customers via telephone, live web chat, and email • Provide clear, step-by-step guidance to resolve issues regarding hardware devices and software applications • Build relationships through active listening to pinpoint user needs while upholding patience and professionalism • Take full ownership of assigned support cases and document every customer interaction in the CRM system • Participate in an intensive training program to master the product catalog and internal tools

Role Description We are looking for an experienced Project Engineer to join our Global High Tech (GHT) team. This role combines process engineering, project execution, and technical-commercial support, playing a key role in developing innovative water and wastewater solutions for industrial clients. - Development of Global High Tech (GHT) opportunities: - Partners with project development team to provide project engineering support by developing process flow sheets, preparing proposals & estimates, providing technical/commercial support at meetings with clients. - Project Management of TWM projects: - Leads the execution phase guiding project team and sub-vendors with responsibility on project KPIs (cost, time performance); supervises commissioning, start-up and handover of the plant to O&M team. - Support O&M (Operation Maintenance) team for troubleshooting and continuous improvement implementation in existing GHT contracts. - Ability to build long-term relationships with internal and external customers by understanding their key business drivers. - High emotional intelligence level is required for this position. Qualifications - Education: Chemical / Environmental / Mechanical Engineering Degree - Minimum 10 years experience with the design and supporting the sale of water and/or wastewater equipment and systems, including clarification, filtration, membrane separation, RO/UF, DAF, solids separation, metals removal, and biological, to industrial clients. - Minimum 5 years of proven experience in project execution. - Familiarity with water treatment plant commissioning and start-up. - Communication skills: English & French/Spanish fluent written and verbal. - People relating attitude and capable to work in a team. - Strong commercial mindset and financial acumen. - Synthesis and pragmatic approach. - Able to manage conflict and job-related pressure. - Problem-solving skills. - Ability and willingness to travel 50% of the time to perform proper discovery and developing the cost basis for each project and present proposed solutions. - High computer application literacy (including Microsoft Office suite, and ability to learn business systems). - Autocad preferred. Requirements - Functionally report in the Commercial Engineering organization to the GHT Engineering Manager. - Based in France (UK / Spain) and have regular contact with his/her direct supervisor. - Be competent in a wide range of water treatment process technologies and have proven knowledge of designing water treatment systems (prepare mass balance, flow sheet, water mapping, select equipment and costing, prepare documents to support commercial discussion). - Be familiar with engineering drawings (P&ID, General Arrangement, Isometric sketches, data sheets, troubleshooting list, electrical and automation drawings, etc.). - Be able to analyze water and wastewater systems from a mechanical, operational and chemical standpoint and propose solutions that comply with customer needs and the regulatory framework. - Proactively works with clients and Ecolab/Nalco colleagues to determine project needs and identify customer needs by evaluating business models specific to their wastewater and pretreatment operations and develop project specifications. - Supervise and/or take over on-site survey, conception and basic design by making sure the best technical and economical compromise is reached between OPEX and CAPEX. - Utilize technical expertise and financial acumen to support projects qualification and wisely use own time and resources on projects with the highest probability of success. - On a project base, make sure to fit with the available budget for each part of the project, and able to discuss with Peers/Manager in case of any problem rising (engineering, partners, and fabricants) during the project execution and improve construction methods. - Be able to communicate with many levels of personnel with Nalco Company and external (i.e. Customer, Contractors). - Have had experience, even if limited, with plant operation & maintenance. - Maintain customer relationships and coordinate to address technical/business issues and renewals within sold O&M accounts. - Assist on existing OM contracts for troubleshooting and diagnostic and Improvements identification. - Be aware of most used international standards and norms required for equipment construction and certification. - Be aware of Safety & Environmental aspects of legislation. Benefits - Comprehensive science-based solutions. - Data-driven insights and world-class service. - Opportunities for professional growth and development. - Commitment to diversity, equity, and inclusion.