Role Description We are building a specialized, virtual client-relations team of fluent Dutch speakers to represent a premier global leader in digital transaction infrastructure. This role delivers absolute home-office flexibility. Whether you reside in a quiet village in the Azores or a central neighborhood in Lisbon, you have full approval to work from any residential address in Portugal. As a Fintech Support Consultant, your duties go far beyond everyday customer help; you will act as a key brand representative, offering advanced support and consultation within the rapid-fire digital banking sector. Daily Tasks & Operational Workflow - Omnichannel Communication: Resolving inbound inquiries efficiently via phone calls, emails, and real-time live chat systems. - Intricate Problem Solving: Analyzing complex, sensitive user concerns regarding profile security, transaction gateway errors, and detailed billing statements. - Platform Guidance: Instructing users on how to navigate our global payment processing gateway and mobile applications with clear, authoritative directions. - Financial Protection: Managing highly sensitive fiscal tasks—such as processing chargebacks, correcting invoice errors, and identifying fraudulent activity—with strict discretion and accuracy. - Information Logging: Building accurate records of all client interactions and escalating critical financial files to specialized internal departments. - Regulatory Updates: Participating in routine team meetings to stay aligned with software upgrades and changing international banking rules. Qualifications - Native or near-native fluency in written and spoken Dutch (C1 level minimum). - Solid command of business English (B2 level) for internal company alignment. - Current physical residency in Portugal and valid, unrestricted legal authorization to work in the EU. - Exceptional organizational skills and personal accountability required to thrive in an independent, virtual work environment. - A logical mindset with the ability to explain complex financial concepts clearly, both verbally and in writing. - Deep familiarity with financial technology interfaces, client dashboards, and modern internet applications. Benefits - Regional Flexibility: A stable, permanent career track operating entirely from any home address within mainland Portugal or its island territories. - Provided Hardware: A full corporate technology kit—including a premium laptop and professional headset—shipped straight to your front door before your first day. - Competitive Income: A dependable, fixed monthly base salary enhanced by performance-based monthly cash incentives. - Immediate Protection: Full private health and life insurance plans active from your very first contract day. - Career Evolution: Ongoing professional coaching paired with defined advancement paths to step up into management, quality assurance, or specialized fintech advisory functions. Submitting Your Application Ready to launch your remote career in the booming financial technology sector? Click "Apply Now" to submit your current resume in English and start the online screening process!