• Manage incoming requests from German-speaking B2B customers via phone, email, and chat • Help business owners resolve technical challenges related to POS connectivity and payment processing • Assist users with account administration and billing questions • Document all client communications and technical problems in CRM • Escalate complex issues to advanced support teams

Role Description We are looking for fluent Dutch speakers to join a specialized, fully virtual operations team representing a world-renowned pioneer in digital payment infrastructure. This role offers total work-from-home flexibility. Whether you reside in the peaceful coastal towns of the Algarve or the lively urban center of Lisbon, you have the freedom to work from any residential address in Portugal. In this role, you will support a leading financial technology company focused on streamlining and securing online transactions. As a Digital Financial Solutions Specialist, you will go beyond traditional customer service to act as a dedicated brand ambassador, offering expert guidance and high-touch support in the fast-paced world of digital finance. Qualifications - Native or near-native command of the Dutch language (minimum C1 level). - Professional business English skills (B2 level) for internal company communication. - Current residency in Portugal along with valid legal authorization to work within the European Union. - Outstanding organizational skills and personal accountability needed to succeed in an independent, virtual work environment. - A logical mindset with the ability to explain complex financial ideas clearly, both in writing and verbally. - High comfort level navigating financial technology platforms, account dashboards, and modern digital software. Requirements - Providing fast, high-quality solutions to users across phone networks, emails, and live chat platforms. - Handling complex and sensitive issues regarding user account security, payment infrastructure, and detailed billing records. - Walking users through the features of our global payment gateway and mobile apps with clear, confident instructions. - Managing sensitive financial matters—including payment reversals, invoicing errors, and fraud prevention—with total accuracy and discretion. - Maintaining detailed logs of all client interactions and escalating critical financial files to specialized internal teams when necessary. - Staying up to date on software upgrades and evolving international banking rules through routine team briefings. Benefits - A stable, completely virtual career path allowing you to work from any region within mainland Portugal or its islands. - All necessary corporate hardware—including a high-end laptop and a professional headset—will be shipped directly to your home before your first day. - A reliable fixed base salary paired with performance-based monthly cash bonuses. - Full private health and life insurance coverage starting from your very first contract day. - Continuous professional coaching along with clear advancement paths into management, quality assurance, or specialized fintech consulting roles. How to Apply Ready to kickstart your remote career in the rapidly growing financial technology industry? Click "Apply Now" to submit your current English resume and begin our virtual interview process!

• Deliver high-quality assistance to Czech-speaking customers via telephone, live web chat, and email • Provide clear, step-by-step guidance to resolve issues regarding hardware devices and software applications • Build relationships through active listening to pinpoint user needs while upholding patience and professionalism • Take full ownership of assigned support cases and document every customer interaction in the CRM system • Participate in an intensive training program to master the product catalog and internal tools

Role Description We are building a specialized, virtual client-relations team of fluent Dutch speakers to represent a premier global leader in digital transaction infrastructure. This role delivers absolute home-office flexibility. Whether you reside in a quiet village in the Azores or a central neighborhood in Lisbon, you have full approval to work from any residential address in Portugal. As a Fintech Support Consultant, your duties go far beyond everyday customer help; you will act as a key brand representative, offering advanced support and consultation within the rapid-fire digital banking sector. Daily Tasks & Operational Workflow - Omnichannel Communication: Resolving inbound inquiries efficiently via phone calls, emails, and real-time live chat systems. - Intricate Problem Solving: Analyzing complex, sensitive user concerns regarding profile security, transaction gateway errors, and detailed billing statements. - Platform Guidance: Instructing users on how to navigate our global payment processing gateway and mobile applications with clear, authoritative directions. - Financial Protection: Managing highly sensitive fiscal tasks—such as processing chargebacks, correcting invoice errors, and identifying fraudulent activity—with strict discretion and accuracy. - Information Logging: Building accurate records of all client interactions and escalating critical financial files to specialized internal departments. - Regulatory Updates: Participating in routine team meetings to stay aligned with software upgrades and changing international banking rules. Qualifications - Native or near-native fluency in written and spoken Dutch (C1 level minimum). - Solid command of business English (B2 level) for internal company alignment. - Current physical residency in Portugal and valid, unrestricted legal authorization to work in the EU. - Exceptional organizational skills and personal accountability required to thrive in an independent, virtual work environment. - A logical mindset with the ability to explain complex financial concepts clearly, both verbally and in writing. - Deep familiarity with financial technology interfaces, client dashboards, and modern internet applications. Benefits - Regional Flexibility: A stable, permanent career track operating entirely from any home address within mainland Portugal or its island territories. - Provided Hardware: A full corporate technology kit—including a premium laptop and professional headset—shipped straight to your front door before your first day. - Competitive Income: A dependable, fixed monthly base salary enhanced by performance-based monthly cash incentives. - Immediate Protection: Full private health and life insurance plans active from your very first contract day. - Career Evolution: Ongoing professional coaching paired with defined advancement paths to step up into management, quality assurance, or specialized fintech advisory functions. Submitting Your Application Ready to launch your remote career in the booming financial technology sector? Click "Apply Now" to submit your current resume in English and start the online screening process!