Customer Advisor, English, Italian
Location
Poland
Posted
13 days ago
Salary
0
Seniority
Senior
Job Description
Customer Advisor, English, Italian
Takeaway.com
• Support Live Operations team and couriers • Solve issues related to couriers, such as damaged orders or roadblocks • Track deliveries on our platform to help maximise delivery times • Communicate via chat or phone with couriers and customers in exceptional situations
Job Requirements
- Passionate about delivering service excellence and achieving satisfaction
- Excellent written and verbal communication skills in both English and Italian
- Effective communicator with an eye for detail and a resilient approach
- Competent PC user with the ability to multitask/toggle between multiple systems with ease
- Able to multitask and prioritise; Embraces ownership, accountability and challenge with determination and positivity for our couriers
Benefits
- Competitive salary and language allowance if applicable
- Strong focus on personal development (workshops / training)
- A full-time employment contract from day one
- Lunch card - Takeaway Pay - meal allowance to order food via Pyszne.pl
- A healthy lifestyle - subsidized sports card and private medical care
- Full support in your new role, including internal employee training, company laptop
- In-office perks - fresh fruit, billiards, mini-golf, and ping-pong
- Variety in your work and a fantastic, informal work atmosphere
- A challenging environment that will stimulate you to grow as a professional
- Being part of an ambitious, growing team
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