Role Description We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include: - Performing crisis/suicide intervention services - Conducting basic needs/safety assessments - Providing information, community service referrals, and supportive listening over phone or virtual chat Qualifications - Must be a Florida resident living within the state - Have at minimum an associate's degree from an accredited university - Have four (4) years of combined education and relevant work experience - Ability and interest in de-escalating callers experiencing crisis - Ability to pass a level two (2) DCF background screening and a drug test Requirements - Be a Florida resident residing within the state - Have a secure, quiet, and confidential workspace with reliable internet - Be free from caregiver responsibilities during work hours - Be able to pass a level two (2) DCF background check and drug test prior to employment - Meet or exceed our education requirement: - A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care - OR an associate's degree plus two (2)+ years of experience in suicide/crisis intervention - Have a minimum typing speed of 30 WPM - Be comfortable with a phone and virtual chat-based work environment - Be available for 16-29 hours per week with a consistent schedule (flexible and accommodating options available) Benefits - Part Time employment at a rate of $20/hr - 100% paid training, plus future opportunities for employer-sponsored certifications - Flexible scheduling - Work supplies such as company laptop, mouse, headset, paper, and pens Company Description 211 Broward is a free, anonymous, 24-hour helpline offering listening support, information, referral, and crisis services. We provide every caller with a place to turn to when they need answers to life’s challenges--big or small--by connecting them with nearly 3,800 programs and services that are available in their area. We are a fast-paced crisis, information, and referral virtual call center that fills a critical need in the communities we serve.

• Conduct comprehensive mental health intakes, develop treatment plans, and complete timely documentation including diagnoses, treatment plans, and session notes. • Maintain direct client facing hours. Full and part-time hours available. • Review and co-sign notes to LLPC's on the team.

• Conduct individual, group, or family therapy for both adults and children. • Complete comprehensive diagnostic assessments and regularly assess suicide risk, completing safety planning as indicated. • Provide patients orientation to the Psych@Home program, initiating discharge planning at the start of treatment. • Regularly coordinate with internal and external provider partners as clinically indicated. • Maintain client charting in accordance with Medicaid, JCAHO, ODADAS, ODMH, CARF and professional standards. • Prepare all documentation for discharge and aftercare referral. • Regularly participate in and contribute to Psych@Home team rounds. • Acts to understand and safeguard the welfare of others. • Actively engage in supervision with your Supervisor; actively consult with supervisor to act upon ethical and legal aspects of the work. • May be required to perform in-person services or participate in in-person meetings (at a clinical site) as needed and as determined by Signature Health. • Responsible for and completes all productivity/documentation requirements. • Participate in after-hours call to accept potential admissions.

Title: Readmissions Counselor - Specialist Location: United States Job Description: If you're passionate about building a better future for individuals, communities, and our country-and you're committed to working hard to play your part in building that future-consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Services 205 Pay Range: $20.96 - $30.43 Job Description The Admissions team works closely with students via phone and email who have secured a start date, and who require payment method and program specific requirement assistance. To do this the Admissions Specialist works closely with Enrollment Specialists, Financial Services, Faculty, Office of Admissions, and Transcript Evaluators. They ensure that all program, transcript and financial and other requirements have been met before cleared decision on all clearing students in preparation for enrolling them into WGU. They ensure that all program, transcript and financial and other requirements have been met before cleared decision on all clearing students in preparation for enrolling them into WGU. What You'll Do: - Process and review student applications and records for accuracy, completeness, and quality control. - Partner with the Enrollment team to help students successfully clear admissions requirements - Provide clear guidance to students regarding the admissions process, next steps, and Orientation readiness - Identify and communicate system errors, data issues, and process gaps to leadership - Collaborate cross-functionally to support a positive and consistent student experience - Track progress against established metrics and performance benchmarks - Work independently on moderately complex tasks while adapting quickly to new processes and priorities Knowledge, Skill and Abilities you'll Need to be Successful: - Strong written communication and verbal language skills with demonstrated human relation skills. - Understands interdepartmental relationships - Provides excellent customer service and a friendly tone to students and colleagues - Work professionally with other departments - Emulates a culture of caring and inclusion in the team & between departments - Basic mathematical skills. - Strong critical thinking and reasoning ability. - Desire to work in a team environment - Computer confidence with MS apps and CRMs - Proactive leadership style. - Attention to detail in all aspects of role Work Location: This is a full-time, remote role based in the United States. What You'll Bring (Minimum Qualifications): - High School diploma or equivalent - Requires basic knowledge of standards and processes within a narrow scope of work. - Requires a minimum of 3 years of experience. - May require vocational or technical education in addition to prior work experience. Bonus Points for (Preferred Qualifications): - Bachelor's Degree Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. What to Expect: At WGU, our mission drives everything we do, including how we hire. Our interview experience is designed to give qualified candidates the opportunity to show their best work through meaningful conversations and collaboration. We thoughtfully review every application and invite forward the candidates whose experience and potential best align with the role and our mission. - Introductory call - Hiring team interview Visa Sponsorship While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role. This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements. Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.