Role Description As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. A high emphasis is placed on quality assurance and efficiency for this role. Primary Duties - Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less. - Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers. - Serves as a mandated reporter in cases of suspected abuse or neglect. - Is familiar with resources and providing information and referrals to help seekers as appropriate. - Maintains accurate and detailed contact reports. Documentation must be completed in real time. - Mentors volunteers during their training process and provides ongoing mentorship. - Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program, and contracts. - Attends routinely scheduled meetings for the Suicide Prevention Center. Qualifications - Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred. - Possess a high school Diploma or equivalent. - Be 18 years of age or older. - Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process. - Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. - Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time. - Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. - Be empathetic, flexible, and adaptable to varying situations. - Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays. - Be reliable and able to adhere to schedules based upon program needs. - Complete yearly required continuing education trainings. - Have knowledge of all job specific skills including safety assessment, data collection, and triage. - Goal-oriented team player with strong experience working in large and complex systems. - A commitment to team objectives and Didi Hirsch philosophies. - Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Benefits - The pay for this position is $24.00 per hour with a $3.00 overnight differential. - The schedule is Monday from 1:00pm-9:30pm and Sunday, Tuesday, and Thursday from 5:00pm-9:00pm PST, totaling 20 hours per week. - This role requires a three-week 40-hour per week training at the start of employment. - Our work schedules are subject to change as necessary to meet the Agency's and its client's needs. Reasonable notice is provided to facilitate personal planning. - Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. Company Description Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

• Work with students and professionals pursuing careers in social work and counseling • Teach core clinical skills in counseling techniques, therapy modalities, mental health assessment, and treatment planning • Help students build capabilities through consistent, practical skill building • Support the career side of the journey, including resume review, cover letters, interview prep, and salary negotiation • Provide promotion strategy, networking strategy, and freelancing guidance for independent practice

Role Description We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include: - Performing crisis/suicide intervention services - Conducting basic needs/safety assessments - Providing information, community service referrals, and supportive listening over phone or virtual chat Qualifications - Must be a Florida resident living within the state - Have at minimum an associate's degree from an accredited university - Have four (4) years of combined education and relevant work experience - Ability and interest in de-escalating callers experiencing crisis - Ability to pass a level two (2) DCF background screening and a drug test Requirements - Be a Florida resident residing within the state - Have a secure, quiet, and confidential workspace with reliable internet - Be free from caregiver responsibilities during work hours - Meet or exceed our education requirement: - A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care - An associate's degree plus two (2)+ years of experience in suicide/crisis intervention - Have a minimum typing speed of 30 WPM - Be comfortable with a phone and virtual chat-based work environment - Be available for 16-29 overnight hours per week with a consistent schedule that encompasses both Saturday and Sunday - Be available for training Monday - Friday from either 10am-3pm or 12pm-5pm for 8 weeks before your overnight shifts start Benefits - Part Time employment at a rate of $20/hr - 100% paid training, plus future opportunities for employer-sponsored certifications - Flexible scheduling - Work supplies such as company laptop, mouse, headset, paper, and pens

Role Description We are seeking compassionate helpers who are knowledgeable, motivated, goal-oriented, technologically capable, and enthusiastic to fill multiple Helpline Counselor positions. Daily tasks include: - Performing crisis/suicide intervention services - Conducting basic needs/safety assessments - Providing information, community service referrals, and supportive listening over phone or virtual chat Qualifications - Must be a Florida resident living within the state - Have at minimum an associate's degree from an accredited university - Have four (4) years of combined education and relevant work experience - Ability and interest in de-escalating callers experiencing crisis - Ability to pass a level two (2) DCF background screening and a drug test Requirements - Be a Florida resident residing within the state - Have a secure, quiet, and confidential workspace with reliable internet - Be free from caregiver responsibilities during work hours - Meet or exceed our education requirement: - A bachelor's degree (or higher) in psychology, human services, education, mental health, social work, early intervention, or a related field, coupled with one (1)+ years of experience in crisis and suicide intervention, counseling, therapy, and assessment techniques, or experience working in children's behavioral health, substance use, or the special needs system of care - OR an associate's degree plus two (2)+ years of experience in suicide/crisis intervention - Have a minimum typing speed of 30 WPM - Be comfortable with a phone and virtual chat-based work environment - Be available for 16-29 overnight hours per week with a consistent schedule (flexible and accommodating options available) - Be available for training Monday - Friday from either 10am-3pm or 12pm-5pm for 8 weeks before your overnight shifts start Benefits - Part Time employment at a rate of $20/hr - 100% paid training, plus future opportunities for employer-sponsored certifications - Flexible scheduling - Work supplies such as company laptop, mouse, headset, paper, and pens