Zeiders Enterprises, Inc.

• Provides support to the Spouse Education and Career Opportunities, or SECO, program leadership team. • Assists with all aspects of administrative management, directory maintenance, and logistics. • Coordinates between operating units to resolve day-to-day administrative issues. • Schedules and coordinates meetings, interviews, events and other similar activities. • Manages multifaceted general office and operations support.

• Serve as the functional liaison between Federal Agency stakeholders and Agile delivery teams supporting a cloud-hosted enterprise digital services platform • Translate mission needs, operational workflows, and stakeholder input into actionable user stories, acceptance criteria, and prioritized backlog items • Collaborate with engineering, UX, data, and operations teams to ensure requirements are clearly defined and aligned with technical delivery plans • Facilitate backlog refinement, sprint planning support, and coordination of development priorities with program leadership • Support user experience improvements by collecting stakeholder feedback, analyzing platform usage patterns, and identifying opportunities to improve digital services • Participate in testing and validation activities to ensure delivered capabilities meet functional requirements and stakeholder expectations • Coordinate with program leadership to ensure development priorities align with mission objectives and operational needs • Manage and mentor project leads and/or technical staff. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program. • Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS). • Collaborate closely with Sailor’s Command providing routine updates regarding sailor risk, safety, and progress in their recovery. • Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures. • Ensure enrolled Sailors are connected to behavioral health providers and other supportive resources. • Alert command that SAIL services are ending and advise on procedures if the Sailor’s risk of suicide related behavior returns. • Report suspected child abuse and domestic abuse/violence to the local civilian authorities and the Family Advocacy Representative. • Ensure Sailors receive an initial evaluation by Military Treatment Facility/Emergency Department qualified staff after suicide related behavior or ideation. • Participate in site/regional quarterly quality assurance procedures to ensure that all SAIL services provided are safe and of good quality.

• Apply the ADDIE model and adult learning principles to design and develop curriculum and training products supporting the Navy’s Fleet and Family Support Program workforce. • Design, develop, and deliver instructor-led training via Learning Management Systems using ISD principles and Adobe Connect tools. • Adhere to strict production schedules and meeting aggressive deadlines. • Create learner-centered instructional materials, including advanced PowerPoint graphics and visual designs. • Collaborate with team members, project managers, and customers using web-based tools to support content development and project execution. • Research, develop, and apply subject matter expertise related to Navy and Fleet and Family Support Programs and services. • Work collaboratively with the Learning & Development Contracts Portfolio Manager and Project Managers to develop content and maintain project schedules for Desk Guides, curriculum projects, digital media products and online professional training and technical support. • Consult with internal and external stakeholders to assess training needs and recommend effective learning solutions. • Work independently with strong self-motivation, applying creativity to produce high-quality results. • Perform additional duties as assigned.

Title: Project Manager- TAP Operations Lead Location: Job Category: Management Requisition Number: PROJE005064 - Full-Time - Remote - Locations Showing 1 location Nationwide Woodbridge, VA 22192, USA Job Details Description Job Title: Project Manager – TAP Operations Lead Summary - This is a contingent opportunity and would begin work upon the contract award The Veteran Affairs Transition Assistance Program (VA TAP) supports Service members and Veterans as they transition from military to civilian life. Through a structured curriculum and personalized support, VA TAP delivers education and career guidance, benefits briefings, and resources to promote post-service success. The Project Manager – TAP Operations Lead oversees the implementation and daily operations of TAP briefings and services across all delivery sites. This role manages the staffing plan, service delivery schedules, and performance tracking for TAP delivery. The Operations Lead ensures consistent execution of VA curriculum, manages a geographically dispersed workforce, and leads operational coordination with internal staff, subcontractors, and Government stakeholders. Essential Duties and Responsibilities - Lead nationwide TAP operations, including delivery planning, staffing, scheduling, and risk mitigation - Supervise Regional Managers and Site Leads to ensure consistent service execution across 300+ delivery locations - Maintain the VA-approved Staffing Plan and coordinate with HR on recruitment, onboarding, and credentialing - Monitor staff availability, training status, and credential compliance across all regions - Oversee real-time resolution of staffing gaps, delivery issues, and onsite escalations - Support the Project Manager in implementing the Project Management Plan and Quality Control Plan - Coordinate with curriculum and training leads to ensure operational alignment with content and delivery standards - Generate internal performance summaries and escalate issues that impact compliance or quality - Ensure facilitators adhere to VA policies, presentation protocols, and delivery timetables - Provide regular updates and recommendations to the Program Manager and Deputy PM Supervisory Responsibilities    - Manages subordinate employees, along with potential vendor support and matrix staff. - Responsible for the overall direction, coordination, and evaluation of their team. - Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. - Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Required Qualifications - Bachelor’s degree in business, operations management, or related field - PMP or equivalent industry-recognized Project Management certification (must be maintained throughout the contract) - 6+ years of experience managing operations on large-scale federal contracts - 5+ years’ experience managing, staffing, and overseeing geographically dispersed teams. - Demonstrated success managing remote teams and multi-site service delivery - Strong organizational and problem-solving skills in a high-tempo environment - Experience implementing staffing plans and overseeing daily delivery schedules - Proficiency in Microsoft Office Suite and project management tools - Ability to travel CONUS/OCONUS up to 25% as required - Valid passport (or ability to obtain one) Preferred Qualifications - Prior experience working on VA TAP contract - Master’s degree in operations management, business administration, organizational leadership, or related field - Familiarity with VA or DoD transition programs - Experience working under a Quality Assurance Surveillance Plan (QASP) - Prior military experience or support to transitioning Service members Other Requirements - Must pass a pre-employment background check and be able to obtain and maintain a government clearance. - This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, transportation, and auto insurance are required. Competencies To perform the job successfully, an individual should demonstrate the following competencies: - Ability to work both independently and as part of a team - Problem Solving - Identifies and resolves problems promptly; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics - Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Resolves conflict: Gives appropriate recognition to others - Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions - Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills and participates in meetings. - Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. - Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. - Project Management - Develops project plans; Manages and Controls project tasks; Communicates changes and progress; Completes projects on time and budget; Manages project team activities Physical Demands and Work Environment Work is primarily remote, with standard office requirements including sitting, standing, and occasional lifting up to 10 lbs. Zeiders Enterprises, Inc. is an Equal Opportunity Employer Compensation is based on geographic location and experience. Wages are available upon request. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

• Provide assessment and short-term, solution-focused non-medical counseling services to eligible Navy Wounded Warrior and Gold Star individuals • Deliver virtual counseling to clients, including individuals, couples, and groups • Conduct intake, screening, assessment, and referral of clients • Maintain counseling case documentation in the Clinical Counseling Record System

• Lead nationwide TAP operations, including delivery planning, staffing, scheduling, and risk mitigation • Supervise Regional Managers and Site Leads to ensure consistent service execution across 300+ delivery locations • Maintain the VA-approved Staffing Plan and coordinate with HR on recruitment, onboarding, and credentialing • Monitor staff availability, training status, and credential compliance across all regions • Oversee real-time resolution of staffing gaps, delivery issues, and onsite escalations • Support the Project Manager in implementing the Project Management Plan and Quality Control Plan • Coordinate with curriculum and training leads to ensure operational alignment with content and delivery standards • Generate internal performance summaries and escalate issues that impact compliance or quality • Ensure facilitators adhere to VA policies, presentation protocols, and delivery timetables • Provide regular updates and recommendations to the Program Manager and Deputy PM

Job Title: Work and Family Life Specialist (Remote) Summary Work and Family Life Specialists (WFLSs) provide one-on-one consultation, education, training, and information and referral services in support of the Work and Family Life (WFL) Program areas of the Fleet and Family Support Program (FFSP) services. WFLSs provide support via various forms of service delivery, including virtual services via webinar, video, email, and phone, and in-person services. WFLSs provide in-person services through mobile training teams and virtual service delivery to service members and their families in remote locations throughout the world and aboard Navy ships (in port, at sea or in foreign countries.) Key quality of life topics presented include, but are not limited to, deployment and mobilization support, ombudsman training and support, relocation assistance, life skills education, transition assistance and family employment readiness. WFLSs collaborate with FFSP stakeholders to plan, schedule, and execute training services to ensure effective and efficient delivery of various educational programs and services to service members and families. Essential Duties and Responsibilities - Conduct in-person and virtual workshops across various Work and Family Life Program areas for service members and families. - Provide one-on-one consultations across various Work and Family Life Program areas for service members and families. - Provide comprehensive location-specific information and referral services in-person or virtually. - Provide in-person or virtual support for disaster preparedness or in response to crisis events throughout the world. - Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R). - Ensure all information and referral, one-on-one, and group education services provided are entered into the government’s system of record. - Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery. - Perform basic troubleshooting steps when technology challenges occur. - Cross-training and support for additional program areas as assigned. - Support marketing and outreach initiatives to promote awareness and utilization of program services. - Other duties as assigned. Supervisory Responsibilities - This job has no supervisory responsibilities. Travel Requirements - This job may require up to 50% travel for specified periods of time to provide in-person support at locations throughout the world and aboard Navy ships. - This job may require travel for up to 6 months to provide in-person support at locations throughout the world. - Must be able to obtain health screening requirements, to include medical and dental, for travel to remote locations. Required Qualifications - Bachelor’s degree in social science or related behavioral science field OR a combination of social science education and experience equivalent to a bachelor’s degree OR Four years’ equivalent experience. - Experience making presentations and facilitating training for large and small groups in person and through online platforms. - Experience using various forms of digital technology to facilitate virtual training. - Demonstrate general knowledge of FFSP programs and experience in one or more of following program area(s): Deployment and Mobilization Support, Ombudsman Training and Support, Relocation Assistance, Life Skills Education, Transition Assistance, Family Employment Readiness - Strong technical acumen using various tools to support virtual service delivery, communication, and collaboration (e.g. Outlook, Teams, Custom Databases, etc.) and ability to set up personal computer and AV equipment at various locations while on travel. - Knowledge of the development and execution of needs assessment tools (i.e. surveys). - Knowledge of the military and the challenges of the military lifestyle. - Knowledge of social services and/or community resources. - Knowledge of the tenets of adult education and the development of training curricula based on the adult learning model. - Proven experience managing multiple priorities. - Ability to use verbal and written communication skills effectively. - Proficiency in Microsoft Office Suite software and demonstrated ability to use software to prepare management reports and provide information. - Must be able to meet naval shipboard requirements, to include physical requirements to navigate onboard, when deployed on navy ship. Preferred Qualifications: - Prior experience working with the Fleet and Family Support Programs. Other Skills and Abilities This position requires access to U.S. Government facilities and systems. U.S. Citizenship, a valid driver's license, passport, transportation, and auto insurance are required. Competencies To perform the job successfully, an individual should demonstrate the following competencies: - Ability to work both independently and as part of a team. - Technological Proficiency: Ability to use various technological tools to effectively communicate with stakeholders and to provide virtual service delivery; Experience with collaboration platforms, project management tools, and video conferencing software; Able to perform basic troubleshooting steps; Willingness to learn new forms of digital tools to perform job duties. - Presentation Skills: Ability to delivery effective in person and virtual presentations; know your audience and tailor content as necessary; deliver presentation with enthusiasm and confidence; incorporate anecdotes, examples, and personal stories to illustrate key points; encourage audience interaction through questions, discussion, or activities. - Time Management: Ability to manage time effectively, prioritize tasks, and meet deadlines with minimal supervision. - Self-Motivation: Must be able to stay focused and productive without constant oversight or the traditional office structure; Can set goals and working independently. - Organizational Skills: Must be able to keep track of tasks, documents, and deadlines with digital and physical organization tools and techniques. - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Delivers on commitments. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. - Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. - Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. - Resilience: Able to manage stress, maintain motivation and stay connected with colleagues. Physical Demands: Sits, stands, bends, lifts, and moves intermittently during working hours. Uses personal computer, telephones, other office equipment. Physical demands may differ at various locations throughout the world or aboard Navy ships. Carrying and transporting up to 25 pounds for extended periods of time may be required. Work Environment: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have a quiet space with stable internet connection when not traveling. This is a contingent opportunity. Zeiders Enterprises, Inc. is an Equal Opportunity Employer Compensation is based on geographic location and experience. Wages are available upon request.

• Develop and facilitate virtual training to civilian and active duty SAPR victim advocates. • Develop both live, instructor-led training as well as on demand, self-paced trainings which adhere to Association for Talent Development’s instructional systems design standards. • Delivering training via webinar technologies. • Using standard instructional design practices and protocols to produce courseware, to include instructor guides and learner materials; • Instructional systems design; • Incorporating learner-centered graphics into training design. • Consulting with internal and external customers to determine training needs. • Collaborating with team members. • Complying with standard corporate and contract requirements such as timekeeping, standard operating procedures, and ethics; • Contributing to the ongoing professional development of all team members.

• Plan, execute, and optimize audience-tailored marketing campaigns across multiple platforms (social media, video, print) • Develop campaign timelines and ensure timely delivery of products and messaging • Expand and enhance communication outreach strategies to support program growth • Coordinate with program staff, leadership, and command points of contact to align messaging with operational needs • Develop and produce marketing content, including print copy, videos, social media graphics, flyers, newsletters, and presentations • Write and distribute weekly messaging for commands and Learning Management System. (LMS) • Apply content curation principles by identifying, selecting, organizing, and sharing high-quality resources, presenting them in a meaningful and user-friendly way • Translate complex program information into clear, engaging content tailored to Sailors and families • Develop and schedule social media content to increase awareness and participation • Monitor engagement and respond to inquiries in coordination with program staff • Support outreach to commands, family members, ombudsmen, and community partners • Promote FFSP training (webinars/events) and programs across program areas (deployment readiness, transition assistance, resilience, financial readiness) • Coordinate marketing content for live and virtual events, including registration, reminders, and follow-up communication • Support Mobile Training Team (MTT) and command-requested training promotion • Develop and distribute targeted email campaigns and newsletters • Maintain and segment distribution lists for specific audiences • Track performance metrics (open rates, engagement) and refine strategies accordingly • Collaborate with Public Affairs Office (PAO) as appropriate to ensure alignment with Navy communication standards • Ensure all materials meet Navy branding, policy, and communication guidelines • Coordinate required reviews and approvals