Zeiders Enterprises, Inc.

• Non-medical counseling: The scope of practice for non-medical counseling is limited to counseling services for other conditions that may be a focus of clinical attention and adjustment disorders. • Conduct intake, screening, assessment, and referral of clients as appropriate. • Provide individual and couples, and group counseling. • Perform accurate assessment of the client’s presenting problem and plan effective treatment for that problem. • Provide information about existing Navy programs such as in-person NMC Counseling Services at installations. • Provide immediate intervention and risk assessment IAW best practices in the mental health community and educate • Ensure adequate referral and follow-up of any case presenting suicidal or homicidal risk. • Participate in regional quarterly quality assurance procedures to ensure that all clinical services provided are safe and of good quality. • Maintain counseling case documentation in the FFSMIS Clinical Counseling Record System for all non-medical counseling assessment and counseling services IAW all applicable policies, laws, and instructions. • Provide a warm handoff to the Family Advocacy Representative or FAP Victim Advocate for clients wanting to make a restricted domestic abuse report. • Provide a warm handoff to the Sexual Assault Response Coordinator or SAPR Victim Advocate for clients wanting to make a restricted sexual assault report. • Intervene in crisis situations, using sound professional judgment, ethical practice, and common sense. • Provide temporary surge support (telephonically and through Navy authorized virtual platforms) across additional Navy Regions on an as-needed basis when there is an increased number of cases within a region. • SAIL case management: Receive Command and non-Command referrals and make an introductory contact to referred Sailors to provide information about the SAIL program. • Provide an initial clinical assessment and ongoing risk assessments using the Columbia Suicide Severity Risk Scale (C-SSRS). • Provide ongoing safety planning using the Veterans Affairs Safety Plan. • Collaborate closely with Sailor’s Command providing routine updates regarding sailor risk, safety, and progress in their recovery in accordance with the DoDI 6490.08. • Provide clinical case management to Sailors enrolled in SAIL per published protocols and procedures. • Ensure enrolled Sailors are connected to behavioral health providers and other supportive resources, as indicated, throughout SAIL engagement. • Ability to intervene in crisis situations, using sound professional judgment, ethical practice, and common sense. • Maintain SAIL case documentation IAW all applicable policies, laws, and instructions.

• Provide assessment and short-term, solution-focused non-medical counseling services • Conduct individual, couples, and group counseling • Ensure referral for appropriate behavioral health follow-up • Conduct intake, screening, assessment, and referral of clients • Work with the client to establish an individual treatment plan • Provide immediate intervention and risk assessment • Report suspected child abuse and domestic abuse/violence to local authorities

• Conduct in-person and virtual workshops across various Work and Family Life Program areas for service members and families. • Provide one-on-one consultations across various Work and Family Life Program areas for service members and families. • Provide comprehensive location-specific information and referral services in-person or virtually. • Provide in-person or virtual support for disaster preparedness or in response to crisis events throughout the world. • Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R). • Ensure all information and referral, one-on-one, and group education services provided are entered into the government’s system of record. • Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery. • Perform basic troubleshooting steps when technology challenges occur. • Cross-training and support for additional program areas as assigned. • Support marketing and outreach initiatives to promote awareness and utilization of program services.

• Personal Financial Educators (PFEs) provide one-on-one consultation, education, training, and information and referral services in support of the Personal Financial Management (PFM) Program of the Fleet and Family Support Program (FFSP) services. • PFEs provide support via various forms of service delivery, including virtual services via webinar, video, email, and phone, and in-person services. • PFEs provide in-person services through mobile training teams and virtual service delivery to service members and their families in remote locations throughout the world and aboard Navy ships (in port, at sea or in foreign countries). • Key financial readiness topics presented include, but are not limited to, car buying, basic budgeting, managing credit, debt liquidation, consumer awareness, insurance, savings and investments, and retirement planning. • PFEs collaborate with FFSP stakeholders to plan, schedule, and execute training services to ensure effective and efficient delivery of various educational programs and services to service members and families. • Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops. • Respond to requests for age-appropriate classes or seminars for youths and teens as part of on-base education. • Provide initial and refresher Command Financial Specialist (CFS) training. • Assist Command Financial Specialists in developing General Military Training (GMT) on topics relating to Personal Financial Management. • Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R). • Provide individualized financial counseling and assistance to service members and families. • Provide service members and their families with consumer information and assistance in handling consumer complaints. • Ensure all information and referral, one-on-one, and group education services provided are entered into the government’s system of record. • Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery. • Perform basic troubleshooting steps when technology challenges occur. • Maintain up-to-date knowledge in the fields of personal finance and financial counseling. • Support marketing and outreach initiatives to promote awareness and utilization of program services. Other duties as assigned.

• Provide assessment and solution-focused counseling services • Maintain a virtual caseload for Navy Wounded Warrior and Navy Gold Star populations • Conduct intake, assessment, and establish individual treatment plans • Provide individual, couples, and group counseling

• Provide virtual non-medical counseling to wounded or injured Navy personnel • Maintain a virtual caseload dedicated to specific populations • Conduct intake, screening, and assessment of clients • Provide individual and group counseling • Ensure referral for appropriate behavioral health follow-up

• Provide one-on-one consultation, education, training, and information and referral services in support of the Personal Financial Management (PFM) Program • Coordinate, publicize, and provide a wide variety of Personal Financial Management classes/workshops • Respond to requests for age-appropriate classes or seminars for youths and teens • Provide initial and refresher Command Financial Specialist (CFS) training • Assist Command Financial Specialists in developing General Military Training (GMT) on topics relating to Personal Financial Management • Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R) • Provide individualized financial counseling and assistance to service members and families • Support marketing and outreach initiatives to promote awareness and utilization of program services

• Maintain readiness in a fast-paced contact center work environment to support military spouses • Receive initial calls from military spouses via a live hand off using call center technology • Receive incoming live chats from military spouses • Assess military spouses’ needs and provide them with individualized available Government-approved resources • Provide education and career advising, including but not limited to: Provide recommendations regarding opportunities for online and distance education and training; Educate military spouses on the availability of financial assistance resources to assist in decision-making; Assist spouses with understanding Federal, state, and local occupational licensing • Provide credentialing information for select career fields • Schedule career coaching appointments • Assist spouses with troubleshooting website access associated with SpouseWorks programs • Assist with the administration of a Department of Defense military spouse scholarship program • Maintain government provided case management system, spouse profiles, and scholarship accounts

• Monitors social media sites (e.g. Facebook and Instagram) to ensure all support needs of the Recovering Service Members (RSM) are being met • Must respond to requests for assistance on applications or social media sites within sixty (60) minutes during operational times and within two hours of return from nonoperational times • Identifies emerging issues or trends and coordinate referrals to appropriate programs, case managers or support agencies • Assist with follow-up actions, special outreach campaigns and reporting requirements in support of program leadership • Maintains familiarity with benefits, entitlements, and support services related to medical care, transition assistance, education, employment, family support and quality-of-life services

• Conduct in-person and virtual workshops across various Work and Family Life Program areas for service members and families. • Provide one-on-one consultations across various Work and Family Life Program areas for service members and families. • Provide comprehensive location-specific information and referral services in-person or virtually. • Provide in-person or virtual support for disaster preparedness or in response to crisis events throughout the world. • Provide in-person support aboard Navy ships for Shipboard events and Return and Reunions (R&R). • Ensure all information and referral, one-on-one, and group education services provided are entered into the government’s system of record. • Utilize various technological tools (collaboration platforms, video conferencing software, project management tools) to effectively communicate with stakeholders and to provide virtual service delivery. • Perform basic troubleshooting steps when technology challenges occur. • Cross-training and support for additional program areas as assigned. • Support marketing and outreach initiatives to promote awareness and utilization of program services. • Other duties as assigned.