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988 Crisis Counselor
Location
PST (UTC-8)
Posted
1 day ago
Salary
$27 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
988 Crisis Counselor
Didi Hirsch Mental Health Services
Role Description As a 988 Crisis Counselor, you will be responsible for providing crisis intervention, emotional support, and resources to all help-seekers via telephone. A high emphasis is placed on quality assurance and efficiency for this role. Primary Duties - Offers crisis-counseling services via phones with the program goal of answering 95% of calls within 20 seconds or less. - Completes safety assessment, safety planning, de-escalation, and follow-up with help seekers. - Serves as a mandated reporter in cases of suspected abuse or neglect. - Is familiar with resources and providing information and referrals to help seekers as appropriate. - Maintains accurate and detailed contact reports. Documentation must be completed in real time. - Mentors volunteers during their training process and provides ongoing mentorship. - Fulfills continuing education requirements as requested and/or required for the agency, Suicide Prevention Center program, and contracts. - Attends routinely scheduled meetings for the Suicide Prevention Center. Qualifications - Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred. - Possess a high school Diploma or equivalent. - Be 18 years of age or older. - Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process. - Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines. - Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time. - Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace. - Be empathetic, flexible, and adaptable to varying situations. - Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays. - Be reliable and able to adhere to schedules based upon program needs. - Complete yearly required continuing education trainings. - Have knowledge of all job specific skills including safety assessment, data collection, and triage. - Goal-oriented team player with strong experience working in large and complex systems. - A commitment to team objectives and Didi Hirsch philosophies. - Successfully pass our pre-employment screening, including a background check and live scan fingerprinting. Benefits - The pay for this position is $24.00 per hour with a $3.00 overnight differential. - The schedule is Monday from 1:00pm-9:30pm and Sunday, Tuesday, and Thursday from 5:00pm-9:00pm PST, totaling 20 hours per week. - This role requires a three-week 40-hour per week training at the start of employment. - Our work schedules are subject to change as necessary to meet the Agency's and its client's needs. Reasonable notice is provided to facilitate personal planning. - Ask us about loan repayment programs you may qualify for by working at Didi Hirsch. Company Description Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.
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