Empowerly

• We are looking for degreed test prep tutors (SAT/ACT) for high school students. • Tutors provide tutoring services for all sections of each exam they tutor (SAT, ACT, etc.) • Tutors provide personalized one-on-one instruction to advise on testing strategies and exam prep materials, administer practice exams, coach students on assessment techniques and testing best practices

• Keep up to date with current college admission changes. • Available for 20-25 students with flexibility based on schedule and bandwidth. • Advise students about extracurriculars that expand interests and may potentially present leadership opportunities. • Help students with meaningful summer plans by applying to internships, explore competitions, research opportunities, and community service options. • Create a plan for standardized testing that includes strategies for improving scores and help decide which tests are appropriate. • Help create college lists, rate colleges for students (reach, target, and safety), and offer tips for college visits. • Guidance through the entire application process: personal statement, activities, resume, recommendation letters, essay review and edits, utilizing research when necessary, reviewing entire application materials before submitting. • Strategizing plan for early action, early decision, regular decision as well as waitlisted strategies and college choice guidance. • Discuss financial aid resources and guidance as well as merit scholarship resources. • Prepare for sessions in advance, be on time, log sessions in a timely manner, stay in touch with students, maintain a healthy relationship with parents, and include parents in all communications. • Support a wide range of students, including; transfer, undergrad, post graduate, and international. • Attend monthly team meetings. • Utilize resources available within Empowerly to provide optimal advice for all students. • Monitor Empowerly email account and Slack account for up-to-date Empowerly communications.

• Serve as the first point of contact for prospective families, representing Empowerly with professionalism, enthusiasm, and empathy. • Conduct a high volume of outbound outreach through phone, email, SMS, HubSpot, PersistIQ, ZOOM, and other sales engagement platforms. • Engage, qualify, and nurture prospective families to determine their needs and fit for Empowerly's services. • Schedule qualified consultations for the Account Executive team and help build a healthy sales pipeline. • Execute multi-touch outreach campaigns while maintaining high response and conversion rates. • Follow up with prospective families who cancel or miss scheduled consultations to re-engage them in the admissions process. • Maintain accurate records of all prospect interactions, pipeline activity, and customer data within HubSpot. • Partner closely with the SDR Manager, Sales team, and Marketing team to improve lead generation strategies and optimize conversion rates. • Stay informed on Empowerly's services, the college admissions landscape, and competitor trends. • Meet or exceed monthly, quarterly, and annual performance goals and key performance indicators (KPIs).

• We are seeking a self-motivated, organized, and adaptable Coordinator to work for Empowerly part-time in our Research Scholars Program. • The Empowerly Research Scholars Program gives high school students the opportunity to explore academic interests through mentorship-driven research experiences with experts across a variety of fields. • Students build valuable research, writing, and critical thinking skills while completing meaningful projects that strengthen their academic profiles and college applications. A highly self-motivated, detail-oriented, and technologically savvy college student who can work independently and thrive in a fast-paced environment is preferred.

• We are looking for part-time, experienced essay editors for high school students. • Provide detailed, constructive feedback to help students differentiate themselves from other competitive applicants through their voice in their essays. • Edit dozens of essays throughout the admissions process, particularly between August and January each year. • Claim the essay and submit edits within a 24-hour timeframe.

• Conduct full application reviews using Empowerly’s AdCom evaluation rubric • Provide clear academic ratings based on grades, rigor, curriculum progression, and major alignment • Evaluate extracurricular involvement, leadership, impact, and distinction, including recognition in major competitions • Review essays for narrative strength, authenticity, clarity, intellectual vitality, and institutional match • Identify academic inconsistencies (e.g., grade trends, B’s/C’s in core subjects) and address them with tactful, realistic feedback • Apply and clearly explain rating scale distinctions, including high-level academic validation (e.g., national or international recognition) • Deliver actionable recommendations for improvement across academics, activities, and storytelling • Tailor overall application feedback to specific university contexts when applicable • End each review with constructive encouragement and clear next steps for strengthening the application • Complete reviews thoroughly and efficiently (initial reviews may require 30+ minutes) • Maintain integrity by releasing assigned reviews that present a conflict of interest (e.g., reviewing one’s own student) • Monitor the AdCom portal regularly for assigned reviews • Participate in calibration discussions and mock review exercises to ensure consistency across reviewers • Monitor Empowerly email account and Slack account for up-to-date Empowerly communications

• Serve as a primary point of contact for students and families throughout their Empowerly experience • Build strong relationships with families through proactive communication and support • Answer questions, troubleshoot concerns, and help families navigate the admissions process • Partner with counselors and internal teams to ensure students stay on track toward their goals • Monitor student engagement and identify opportunities for additional support • Deliver a high level of customer service in every interaction • Manage incoming support requests and customer communications • Maintain accurate records and documentation within Empowerly systems • Coordinate family communications related to onboarding, counselor transitions, scheduling, and other program updates • Complete operational tasks accurately and efficiently • Help ensure a consistent experience for families across all stages of the program • Resolve customer concerns with professionalism, empathy, and sound judgment • Escalate issues when appropriate while maintaining a positive experience for families • For senior-level team members, serve as a point person for more complex or sensitive customer situations • Partner with Community Operations leadership to identify recurring challenges and recommend solutions • Identify opportunities to improve workflows and the family experience • Share feedback and ideas that help the team work more effectively • Support projects that improve Community Management operations • For senior-level team members, take ownership of larger operational initiatives and coordinate projects involving multiple stakeholders • Work closely with counselors, operations leaders, and cross-functional teams • Contribute to a positive, collaborative team environment • Support onboarding and training efforts for new team members as needed • Remain flexible and adaptable as business needs evolve

• Assist families and students during their Empowerly journey to put their best foot forward in the college admissions process • Help families get started with counseling journey upon registration (onboarding call, ensuring good fit with counselor, sessions scheduled, questions answered, etc) • Respond and resolve all incoming customer communications within internal SLAs. Work cross-functionally with other internal groups to ensure customers have the best possible outcomes • Provide phone and email support using CRM tools • Support Head of Counselors in ensuring optimal performance of College Admissions Counselors • Serve as the resource for the community when questions arise from counselors and families and provide consistent, accurate information across different platforms (Slack, email, phone, video, team meetings, webinars, etc) • Create and improve processes to ensure quality counseling, regular meetings between students and counselors, clear instructions for new families and counselors, realistic expectations • Monitor satisfaction through routine surveys • Work with a team to manage Empowerly’s operations processes and contractor teams • Partner with teams in cross-functional, integrated setting • Help the Operations Team to scale by improving processes and solving complex problems • Represent Empowerly’s brand to current and prospective customers • Perform other duties as assigned • Business Travel as Needed for Team Building, Conferences, etc. • Work some evening and weekend hours (schedule may vary by week, “flex” schedule)

• Assist families and students during their Empowerly journey to put their best foot forward in the college admissions process • Help families get started with counseling journey upon registration (onboarding call, ensuring good fit with counselor, sessions scheduled, questions answered, etc) • Respond and resolve all incoming customer communications within internal SLAs. Work cross-functionally with other internal groups to ensure customers have the best possible outcomes • Provide phone and email support using CRM tools • Support Head of Counselors in ensuring optimal performance of College Admissions Counselors • Serve as the resource for the community when questions arise from counselors and families and provide consistent, accurate information across different platforms (Slack, email, phone, video, team meetings, webinars, etc) • Create and improve processes to ensure quality counseling, regular meetings between students and counselors, clear instructions for new families and counselors, realistic expectations. • Monitor satisfaction through routine surveys • Work with a team to manage Empowerly’s operations processes and contractor teams • Partner with teams in cross-functional, integrated setting • Help the Operations Team to scale by improving processes and solving complex problems • Represent Empowerly’s brand to current and prospective customers • Perform other duties as assigned • Business Travel as Needed for Team Building, Conferences, etc. • Work some evening and weekend hours (schedule may vary by week, “flex” schedule)

ABOUT EMPOWERLY Empowerly is a fast-growing ed-tech company on a mission to empower students to become the most successful version of themselves. Our platform combines expert college counseling with proprietary tools like the Empowerly Score™, offering families a 360° view of their child’s college readiness across academics, essays, and extracurriculars. We’ve raised $30 million from top-tier investors including Goodwater Capital, Conductive Ventures, FJ Labs, Scrum Ventures, Translink Capital, Azure Capital Partners, and Spero Ventures. Empowerly is a founder-led company that has grown through SEO-driven performance marketing. We’ve now invested heavily in scaling a diversified GTM motion across Sales, Events, B2C, Partnerships, and Business Development and we’re looking to grow our revenue by 150–200%+ in the coming phase. This role will be critical to helping us make that leap. We operate on a remote-first basis, building a team of individuals who excel in remote environments and are passionate about making high-quality college counseling accessible to all students, regardless of their background or location. The Role - Empowerly offers in-house ancillary programs and partnerships with services such as summer programs, research internships, tutoring programs, and more - Experience operating within startup environments, with a strong understanding of cross-functional operations and scaling processes efficiently - The Program Manager will lead the Operations Support behind Empowerly’s ancillary programs and partnerships. You will wear many hats, make quick decisions, and create processes from ambiguity. You aren’t afraid to dig in the weeds and use data to come up with solutions to complex problems. - The Program Manager will work cross functionally with Marketing, Sales, Product, and Engineering to create and refine processes, build automations, and scale these partnership programs to accommodate thousands of students. Responsibilities - Lead and implement all ancillary Empowerly programs as service offerings grow - Act as the liaison between Empowerly and 2+ partnership programs that Empowerly students work with - Manage programs team and contractor teams who will help maintain program relationships and interact with students - Own the end-to-end process of bringing the Research Scholars Program in house, including mentor sourcing and onboarding, program structure, and quality control - Recruit, onboard, and manage startup companies participating in the Startup Internship Program - Manage both short term and long term operational strategy and proactively anticipate the needs of our programs as our student base grows exponentially - Ensure overall program health, including establishing internal quality controls metrics and assessments, bench analysis and expansion, and alignment with company priorities. - Provide regular data reporting, sharing insights on the programs’ success rates and outputs - Source, vet, and onboard new programs - Design, present, and implement training resources for counselors to share services with existing students and help onboard them to new programs. - Work closely with Marketing and Sales Teams to create training documentation on how to speak about Empowerly ancillary programs and attract new students and families. WHO YOU ARE - Bachelor Science or Bachelor of Arts - 4+ years of experience in Program or Project Management - 3+ years of management experience - Experience with all Google tools, including Google Sheets and Google Drive - Experience in data analysis and creation of performance dashboards - Highly structured and organized thinker - Willingness to engage and learn - Tech savvy - Experience working with or at startups - Experience working in EdTech - Familiarity with education technology industry and the challenges and demands it places on leaders and teams - Experience with Airtable, WorkRamp, and Zendesk are a plus - At this time, we are only considering U.S. citizens who are based in the United States $85,000 - $105,000 a year Empowerly Values - Be Empowered: Dive in and own your impact. Proactively seek solutions and drive results that get the job done well and on time, every time—communicating in moments when deadlines need to be pushed or support is requested. - Be Collaborative: We accomplish more together than we would apart. By being transparent, sharing ideas, offering honest feedback, growing from our mistakes, and leveraging each individual’s unique strengths, we tackle challenges as a team. - Be Adaptive: Navigate challenges with resourceful resilience. Expect and embrace evolving situations, find creative ways forward, persist through difficulties, and leverage available resources to achieve our common goals. - Act with Urgent Curiosity: We approach every challenge and rapid change with an open mind and a desire to learn, moving quickly and with purpose every time. - Lead with Humble Respect: Value contributions and new ideas from all teammates, regardless of status, by cultivating a culture where empathy and understanding pave the way for all to shine. - Make the Student the Hero: We put our students and families first, always. We are their champions every step of the way. Their satisfaction and success are our true north for all decisions and the purpose of why we’re here. The benefits package includes health/dental/vision insurance, paid vacation and sick days, and a 401k. In addition to our tangible benefits, Empowerly provides our people the opportunity to learn and grow within a supportive team environment. A great deal of your fulfillment at any company is determined by the extent to which the values of the people and the organization align with your own. It’s hard to assess culture from the outside and most companies are not good at describing their own nature. (How do fish describe water?) They also have incentives to say things that sound attractive rather than things that are true. We’ve tried to assemble characteristics. This is our best attempt to share an honest description of our culture today. We hope you find it useful in deciding whether Empowerly is the kind of place in which you’d like to spend your time.