• Support the implementation of pharma partnerships, ensuring hospital contracting, coordination, and pre–go-live execution run smoothly and efficiently • Play a key role in aligning the objectives of pharma partners and healthcare organizations, working across clinical, IT, procurement, and legal stakeholders to unblock complexity and move programs forward • Ensure a clean and structured handover to Customer Success, setting the foundations for long-term success • Manage implementations end-to-end up to contract signature and go-live readiness • Coordinate with internal teams (Sales, Product, CS…) to ensure all prerequisites are met • Actively contribute to improving internal implementation processes and playbooks

• Leads and manages large and key initiatives projects for the Investments department. • Collaborates with cross-functional teams to deliver Investment priorities. • Manages large and/or complex projects through the project lifecycle. • Manages project intake, identifies the project team, develops charters and project plans. • Provides regular status dashboards and updates on the progress of projects. • Ensures projects are applying best practices to achieve the highest degree of project success. • Aids in accomplishing strategic goals and objectives for Investments. • Carries out all agreed-upon department goals and objectives. • Collaborates with other project managers on project/program interdependencies, managing risks, executive level reporting, and executing on strategic goals and objectives.

• Collaborate with all agency teams to establish effective project and staffing plans, forecast upcoming work and allocate resources • Work as liaison/communications hub between all Agency team members and agency partners who may touch an assigned account/project • Ensure that proper forecasting is being done for all projects on assigned account(s) • Manage effective, efficient workflow of all projects on assigned accounts • Develop timelines and advises on estimates; manages projects to remain on time and budget; flags timing and budget concerns to course correct early on in process • Work with Creative Services Manager to manage and plan creative resources • Work with Business Leadership partners to create and manage estimates and budgets • Communicate openly and constructively with all departments, providing continuous status updates • Take ownership of and enforces agency processes by providing meaningful feedback to all teams • Analyze and recommend process improvements to enhance efficiency, including systems and/or software recommendations • Tactful, yet assertive communication style; able to foster positive relationships with agency teams • Provides meaningful performance input for other employees in all departments • Maintains a high-level attention to detail • Seeks out additional opportunities to expand experience and cultivate expertise • Performs other duties as assigned

• Provide leadership and guidance to team members, fostering a collaborative and productive work environment. • Serve as clients' primary point of contact, building and maintaining strong relationships. • Oversee administrative tasks related to project management, including scheduling meetings, preparing reports, managing documentation, and ensuring the timely completion of deliverables. • Utilize project management tools and methodologies to plan, execute, and monitor project activities. • Identify potential risks and issues impacting project delivery, and develop mitigation strategies to address them proactively.